MGT4544 CASE STUDY ANALYSIS SAMPLE
Introduction
Go Global is an international tour company and a provider of advisories from experts along with the collaboration of numerous targets of customer-oriented business conduction. The company provides ample assistance to the travellers in the process of collecting the following preferred locations along with a traditional outlook towards the tourists through prosperity in knowledge. The company aims to build up terms and relationships with the customers who are currently on the lower scale of income and focus on the acceleration of the numbers as per the case study. In this essay, the issues of the business within the Go Global Company will be diagnosed along with the identification of the failures concerning the planning and organising of the comprehensive approach of the tour operations according to the case study. The empirical reasons for the failures regarding the business procedure and tour planning will be done vividly by aligning the reasons with the emergent issues. Recommendations towards the company will be given for the mitigation of the issues and resolving the failures into utmost success to make the mark in the tour operating industry with success along with consumer-friendly services.
Diagnosis of the business issues and failures of the go global
The major issue of leadership of the founder Dirk Schuster has made the partners of the company resign from the occurrence of the complexities in the business process. The resignation somehow occurred from the insistence or the request of the founder for the extension of the business operations in the overseas region as the saying of a case study. The mutual settlement between the two parties caused the cost of £3 million which is also noting one of the issues within the company regarding the deviation of the future investments that are mostly required for meeting the financial crisis. Apart from that, the employees of tourist operating firms are getting unpleasant with the leadership approach of the founder, specifically about the style, attitude or personal presentation. The anger issues of the leader or founder of an organisation brew the chances of failures in the business process coming from declining employee and firm performance (Wang et al.., 2020). The abusive approach towards the staff is the factor that brings up adversity in the process of business with the reluctance of the employees in performing well (Bushe, 2019).
Ethical failures are majorly occurring within the business environment of the Go global tour company as the miserable comment towards the female employees from the end of the founder takes place in the working atmosphere. The founder had to count the compensation of £45,000 to a female worker for the prevention of the allegations against the former concerning sexual harassment and humiliation. Following the case study, these factors are bringing both ethical and financial challenges towards the enterprise as well as the customer base are also deteriorating which is yielding difficulties and massive operational and financial losses. Apart from that, the financial dimensions of the company are facing challenging issues within the business environment that is mainly originating from the imbalanced decisions of Schuyster. Additionally, there is also the existence of management issues that are empirically rising from the strategic rule of the founder with the approach of the administration that is making the workers afraid. These are the major issues surfacing within the environment of this tour operating company that is bringing the existence of business failures which are hampering the robust success
Analysing the reasons for the failures
The main reason for the leadership failure within the company Go Global is the tendency of the founder to use fear as the tool of ruling which is bringing the factors of lowered enthusiasm and courage among the employees. A leadership approach with an excess of anger and strictness is responsible for the advent of fear within the workers and usually makes the latter mentioned nervous (Oruh et al., 2021). Reasons for the ethical issues are also aligned with the aggressive and dysfunctional mode of behaviour of the founder specifically to the female employees or the staff. The responsibility of the leaders is noteworthy for the maintenance of ethical integrity comprising the factors of gender diversity and racial inclusion (Al et al., 2021). According to the case study, the causes of the financial issues or failures are excessive consumption of personal loans from the company funding that is directing the firm to economic risk. Lack of the number of shareholders is challenging for any company to meet operational excellence as the responsive approach from formers is essential. The sole and only shareholder of this company is Dirk Schuster and every board meeting is the witness of the aggression lying behind the behavioural trait of the former that brings the failures. Ethical issues and failure of the biased recruitment is also a factor of this company that is mainly occurring from the existence of the negative partial behaviour of the leader.
Recommendation for the company
It should be recommended to the founder of the company to observe the sustainable form of leadership for the integration and cooperativeness among the employees. An ethical form of leadership is recommended for the establishment of integrity and moral balance among the workers along with the reformation in the process of communication (Dey et al., 2022). Go Global founders and associates should be advised to discard all irrational and dysfunctional financial and operational malpractices that may help to eradicate the issues of consumer decline and high-end economic crisis.
Conclusion
From the above report, it may be concluded that the founder of the Go global tour operating and arranging company is largely responsible for the ethical, financial and operational issues along with the branching failures. The trajectories of the branching failures occurring from the leadership issues and the challenging factors such as the resignation of the partners and shareholders are the ethical drawbacks regarding the sexual humiliation also being diagnosed vividly. Analysis of the reasons or the causes of the surrounding issues in the firm has been done vividly followed by the right recommendation towards the founder of the company as the hired consultant for fixing issues.
References
Al Halbusi, H., Williams, K.A., Ramayah, T., Aldieri, L. and Vinci, C.P., 2021. Linking ethical leadership and ethical climate to employees’ ethical behavior: the moderating role of person–organization fit. Personnel Review, 50(1), pp.159-185.
Bushe, B., 2019. The causes and impact of business failure among small to micro and medium enterprises in South Africa. Africa’s Public Service Delivery and Performance Review, 7(1), pp.1-26.
Dey, M., Bhattacharjee, S., Mahmood, M., Uddin, M.A. and Biswas, S.R., 2022. Ethical leadership for better sustainable performance: Role of employee values, behavior and ethical climate. Journal of Cleaner Production, 337, p.130527.
Oruh, E.S., Mordi, C., Dibia, C.H. and Ajonbadi, H.A., 2021. Exploring compassionate managerial leadership style in reducing employee stress level during COVID-19 crisis: the case of Nigeria. Employee Relations: The International Journal, 43(6), pp.1362-1381.
Wang, L., Restubog, S., Shao, B., Lu, V. and Van Kleef, G.A., 2018. Does anger expression help or harm leader effectiveness? The role of competence-based versus integrity-based violations and abusive supervision. Academy of Management Journal, 61(3), pp.1050-1072.
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