Assignment Sample on Project Management Leadership and Skills
1. Introduction
Project management leadership and skills such as planning and control can be helpful in the effective business development of the hotel industry. Yang Sing Hotel used to be a famous boutique hotel that has met consumer’s satisfaction levels and is situated in a proper location in Manchester city. Huge competition among the luxurious hotels regarding hotel’s tariff caused huge losses to the organization. The study has focused on the planning, scheduling, risk management, and conflict management among the stakeholders of the project. Aim of the study is to develop a plan for the new project after Yang Sing Hotel has passed through a huge loss. A WBS and Gantt chart has been provided in this study that has demonstrated the Planning, Scheduling, Resource Utilization, and Cost Estimation considerations. Risk management and conflict management strategies to identify the potential risks in the project have been provided.
2. Thematic areas
2.1. Mission, objectives and Stakeholder Mapping
The mission of the project management plan
The project management plan has been developed to find out the reasons for the business failure and organizational closure of Yang Sing Hotel. Understanding the core reasons for the business failure of the organization despite its good reputation in the consumer market can be beneficial for the next project. Proper planning of the project to reopen the hotel with a new name can be helpful in terms of earning profit and securing the future business sustainability of the organization. The project aims to develop an understanding of project management skills, techniques, methods, and tools, and their application and limitations. Acknowledgment of the proper project management skills can be helpful for the project manager in terms of generating potential solutions (Novo, Landis & Haley, 2017).
Objectives
Various objectives of the new project management planning have been displayed in the following table:
| Specific | Measurable | Achievable | Realistic | Time-bound |
| To focus on changing the name and logo of the hotel | To consider the reason for the closure of the previous hotel called “Yang Sing Hotel” by its previous owner due to huge loss-making in business despite good reputation and consumer satisfaction | To change the name of the new hotel so that all the news of the drowned business of the hotel evaporates | To make possible changes in the strategies and opt for effective marketing that can attract existing consumers as well as new customers | 1 month |
| To conduct effective marketing for the business promotion of the organization | To hire an effective marketing manager and make active marketing activities to enhance the marketing performance of the organization. | To conduct social media marketing is a very common and popular marketing procedure in the current business era in hospitality organizations | To understand that effective social media marketing can help to attract the consumers with the available features and amenities along with the competitive advantages of the organization | 6 months |
| Recruitment and hiring | To Recruit effective employees at lower wages that are properly trained from the regional areas and can help the owner to reduce the organizational cost | To provide proper training and education to the employees that can help the organization to flourish its business effectively and prevent further losses in the business | To increase the business performance, recruitment of skilled and experienced staff such as HR manager, finance manager, and marketing manager is necessary | 2 months |
| Enhancement of customer services | To enhance the quality of consumer services so that the customers come back to the same hotel to enjoy their leisure or business tour experiences | To change the business strategy of the new business for improved consumer service is achievable for the new hotel business | To make this kind of initiative by the management team to develop the organizational business and occupy a secured place in the competitive business market | 3 months |
| Availability of rooms for the guests | To possess available rooms for the guests on the weekends so that the guests do not get disappointed by the unavailability of rooms | To satisfy the consumers and win their trust and belief regarding assured vacant rooms can help the organization to satisfy its customers | To provide training on proper management skills of the management team as that can help to provide the guests with available rooms | 1 month |
Table 1: SMART objectives
(Source: Zaman et al. 2019)
Stakeholder Mapping
The project manager is required to conduct effective communication with the various stakeholders and investors of the new business. As opined by Nusariet al. (2018), the project manager needs to develop communication with all the important stakeholders of a project. Effective communication strategy can be beneficial in terms of conflict management, creativity, and innovation management along with negotiation.
Relationship with the stakeholders can be managed based on the two aspects such as interest and influence or power of the stakeholders. As stated by Rybakova, Vinogradova&Sizikova(2020), the power or influence of the stakeholders for a project can impact the interest of the stakeholder. The permutation and combination of the two variables can decide the relationship management strategy of the managers with the stakeholders. For example, investors, suppliers, customers, and employees are the main stakeholders of the organization that can impact the overall business performance of the organization. Among them, investors, customers, and suppliers are the high influencer for the business and the employees are the low influencer.
2.2. WBS and Gantt chart
The Work Breakdown Structure of the hotel industry includes proper planning, scheduling, resources, utilization, and cost estimation of the different parts of the hotel. Hotel industries operate their entire business procedure through different departmental operations (Yu et al. 2018). It is divided into four parts such as admin, executive, customer, and kitchen that help the hotel owners to run the business smoothly and earn more profit from its different parts. As narrated by Meng & Boyd (2017), it is the prime duty of hotel owners to split the entire operational management into different sections to enhance the consumer service for future business sustainability. The admin department observes the entire management activities as well as customer activities to understand the present business condition. Proper observation of the entire business operation helps the admin team to ensure the business growth of the organization.
Checking the availability of rooms and updating that on the official websites of the hotel is an essential activity that needs to be conducted by the organization. As per the view of Sousa & Rocha (2019), booking rooms for both online and offline customers and accepting or confirming payments, and then managing the finance department are essential. Asking for feedback when the guests leave and providing them with a special offer on their next visit can help the organization to earn more profit. Taking orders from the guests and serving them delicious food can make the guests happy and influence them to stay in the same hotel on their next visit (Livesey, 2017).
Existing amenities in the organization are helpful for the new owner to start the business as soon as possible. Online promotional strategy can help the organization in earning huge profits from the business as the hotel is situated in a proper location (Thoha & Avandana, 2020). People that opt for luxurious accommodation in the hotels, usually make effective comparisons based on its various facilities and amenities. Recruitment of limited and multitasking staff and arrangement of their food and accommodation, health, and safety can increase the organizational future business sustainability (Sanchez &Terlizzi, 2017).
The management team needs to improve its consumer service based on the different costs that the consumers are ready to pay. For example, the management needs to provide standard but cheap amenities to the consumers that are availing of the accommodation service at a lower price (Sousa & Rocha, 2019). The organization had a great score on the internet as well as in the consumer market regarding its consumer service (Cleveland & Cleveland, 2020). In the phase of reopening the hotel with a different name, the previous reputation of the hotel business for its impressive consumer services can help the business to grow. . Cutting the existing services for the amenities of the consumers can reduce the organizational cost and help the organization in earning more profit. However, the housekeeping department needs to clean and prepare the rooms for the next guests (Tabassiet al. 2017).
2.3. Risk management schedule
| Possible risks | Identification of risks | Risk level | Mitigation strategy | Time |
| Financial risk | Assessment of two consecutive month’s financial performance can help the financial team to understand the business performance and possible financial risks in the organization. According to the view of Tabassiet al. (2017), stealing money from the cash box or unethical transactions by the employees is a common financial risk. | High | Proper observation of the financial transactions of everyday and keeping a record of the cash transactions can help the organization to mitigate financial risks. As suggested by Zaman et al. (2019), the HR manager of the organization is supposed to make proper observations to the employees and mostly the financial management team. | 1 week |
| Human Resource management risk | Poor performance of the employees and lack of training and development regarding employability skills can cause risks in the human resource management of the organization. | Low | The HR manager is advised to provide the employees with the scope and opportunity to get proper training and education regarding the organizational culture. As suggested by Sousa & Rocha (2019), proper training on grooming and communication skills can help the employees in increasing their confidence. In this aspect, the employees will be able to enhance their customer management skills and influence them to avail their rooms. | 2 weeks |
| Market risk | Huge competition in the business market can cause market risks and reduce the net profit of the organizational business. Competitive advantages of the competitive hotel organizations in Manchester city in the UK caused huge losses to the Yang Sing Hotel. In the case of the new hotel that the new owner has determined to start the same hotel business in the same location (Cleveland & Cleveland, 2020). | Medium | Proper market study and analysis of the competitive hotel sectors can help the organization to increase its competitive advantages. According to the view of Cleveland & Cleveland (2020), enhanced competitive advantage can help an organization secure its position in the competitive business market. | 1 week |
| Security and safety of the employees | Poor safety and security of the employees in the hotel organization can discourage them to give their best performance for the organizational business development. Lack of proper motivation from the organizational management can cause ethical issues and cause poor employee retention in the organization (Thoha&Avandana, 2020). | low | Poor safety and security can cause ethical issues in the organization but huge employment rates in international countries can help the organization to recruit employees at a lower wage. In this aspect, this issue is not a major issue that can cause hindrances to organizational development (Sanchez &Terlizzi, 2017). | 1 week |
| Legal risks | Manipulation in the financial records for audit or not paying proper taxes for the business can cause severe legal risks for the organization. In terms of identifying the risks, the organizational management can cross-check the financial transactions on a regular basis (Novo, Landis & Haley, 2017). | High | Regular analysis of the financial statement can help the organization to identify and prevent financial manipulation and avoid legal risks. | 1 week |
| Resource’s risk | Shortages of resources can disrupt the entire business operation in the hotel organization. As a result, the guests can be dissatisfied and never come to the hotel which can reduce the organizational business productivity (Livesey, 2017). | Medium | The HR management is supposed to ensure the availability of all the organizational resources to avoid such issues in the future and ensure organizational development. | 2 weeks |
Table 2: Risk register table
(Source: Livesey, 2017)
2.4. Conflict management
2.4.1. Areas of conflict generation in project management
In the hotel industry, conflicts can arise with customers, suppliers, and employees and impact the organizational business. In the case of budget planning, decision-making, people management, effective marketing, and communication development many conflicts can arise. As per the view of Sousa & Rocha (2019), the language barrier, poor communication skills of the employees, and poor grooming knowledge of the employees can cause conflicts in the hotel industries. Poor service from the hotel staff can generate conflicts between the hotel staff and the consumers. Irregular payment and issues in negotiation can cause disrupted relations with the suppliers of the hotel organization. However, among all of these, the most prioritized factors are the customers and the suppliers to develop the business and its future business sustainability.
2.4.2. Five strategies to tackle these sources of conflict
Companies can approach five strategies to tackle the sources of conflict instead of only training and listening to different policies and strategies. Five essential strategic pillars including defeating, avoiding, accommodating and compromising, collaborating that grabbed the conflict management’s attention by avoiding conflicts.
Avoiding Strategy: Avoiding strategy allow Yang Sing Hotel and its conflict management to withdraw or not avoid the conflict when they feel discomfort to exceed the confrontation. Avoiding conflict can help them to unresolve and seems to accommodate facilities to people who do not want to contribute and communicate regarding ideas.
Accommodating Strategy: The accommodation Strategy offers the conflict management of Yang Sing Hotel to demand their requirement from other parties or sponsors. Conflict management can be helpful to determine arguments and preserve harmony by graciously disrupting the wrong business direction. As opined by Ghiotto et al (2018), accommodation can result in un-resolving challenges as avoiding strategy and then can cause teams with different parties. This arising team and its leaders or members can take control as well as recommend various strategies to communicate business operations.
Defeating Strategy: Team members of the conflicts management’s team can use this defeating conflict resolution strategy to plan and achieve the conflicts. After adopting this defeating strategy team members can act as assertive instead of cooperating to win the conflict. Besides that, the conflict management of the Yang Sing Hotel stated that defeating strategizing can help to resolve team problems within the workplace (Dineva, Breitsohl & Garrod, 2017). The defeating strategy offers hotel management a picture of good information regarding market value to manage the hotel room settings from diverse perspectives.
Collaborating Strategy: This Collaborating strategy is considered as the methodology to act as both cooperative as well as assertive. The group leaders of the conflict management team of Yang Sing Hotel learn to offer their participants to contribute their creative ideas and efficiency within the workplace. Team members are allowed to share their co-creating resolution scopes that can be supportive to enhance resolution conflict activities. As argued by Johnson et al (2017), collaborating strategy is the best way to overcome conflict to touch and reach out to them by working collaboratively.
Compromising Strategy: Partially cooperative and assertive team participants of the conflict management can use this compromising strategy that allows individuals to give up on their collected requirements. As suggested by Akbulut et al. (2019), Yang Sing Hotel can be helpful to represent faith perceptions with outcomes of the project that allows individuals to be happy.
2.4.3. Role of the sponsor in this process
Sponsors lead an important role in any project procedure such as shaping, capability increasing, promoting, and functioning. In this project of Yang Sing Hotel, sponsors help the hotel management in many aspects from advertising to increasing the management of financial and physical resources. Besides that, sponsors are the only source who can change the project cost, time, and chances to improve in the present and future timing (Turner et al. 2018). Sponsors of this Yang Sing Hotel updated its international travel website and advised the hotel authority to make an incredibly luxurious, stylish, and laid-back hotel room in Manchester. Yang Sing Hotel had increased its capacity of welcoming and servicing guests up to 60% with the help of sponsors. Sponsors’ trust can include reality and expectations that can help the Yang Sing Hotel to achieve future goals.
3. Discussion and Conclusion
3.1. Recommendation for the project
It can be suggested to identify acceptable behavior and define neutral locations to develop their skills and leadership management for making strong conflicting resolutions. Constructive criticism and opportunistic thinking can be better suggestions to gain experience that helps to find out solutions.
3.2. Justification
Conflict management can determine the hints of conflicts in previous observation with the help of defining acceptable behavior. According to Shen, Slovak & Jung (2018), defining the acceptable behavior of team members can be helpful to set a standard behavior within the workplace that helps to reduce potential problems. The conflict management of Yang Sing Hotel can successfully define proper business practices, complete job responsibilities to achieve conflict resolution. As suggested by Abd-Elrhaman & Ghoneimy (2018), before defusing the steps of conflicts, conflict management needs to change the toxin environment of the organizations. Yang Sing Hotel management needs to fix a proper environment to avoid the heats of team members and reduce employees’ mental stress, depression, and sadness. Reducing mental stress can give many opportunities to work happily and increase working engagement in the Yang Sing Hotel.
4. Conclusion
The entire report can be concluded that this Yang Sing Hotel in Manchester was famous for its stylish and luxurious boutique rooms that yielded to achieve customers’ satisfaction. The project management has aimed to understand the potential causes of the business failure of this Yang Sing Hotel instead of having a good reputation in service quality and behavior. As a suggestion to improve the conduct of project activity, project management can build a working relationship with their crucial stakeholders through communication. Conflict management of this project to reopen another hotel to gain profit and secure the stability and capability of the future business, communication can be helpful to understand problems. Five conflict resolution strategies such as accommodating, competing, avoiding, compromising, and collaborating can be helpful to both assertive and cooperative team members. Defining a neutral location and fixing standard behavior within the workplace can be helpful to improve the leadership skills of conflict management.
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