BUSN11079 Analytical Thinking and Decision Making Assignment Sample 2024

Introduction 

Analytical thinking ability has supported individuals to identify problems and solve them through extraction of relevant information. Construction of workable solutions has supported organisations to develop solutions of identified problems. Other than this, choosing solutions from multiple objectives has supported individuals in generation of alternative resolutions.

This report has focussed on decisions that are generated by Euroland IT Services, which holds the position as “multi vendor service provider” in UK market. This company is an independent company that executes business activities through developing healthy bonds with their “end user”, “dealers”. This company has addressed that hiring of a professional team would support this organisation making high profit, which becomes possible through focusing on relocation services.

1. Importance of decision making 

Decision making is a vital aspect for an organisation that supports in achieving organisational goals within estimated time. Budgets that are allocated for business activities can be properly utilised through construction of proper decisions. Accurate amount of resources required to be used so that desired result of organisation can be achieved. In addition, utilisation of alternative plans provided scope for fulfilling workplace objectives.

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Future forecasting is vital so that decisions could be generated for execution of business activities in a systematic process. On the other hand, presence of critical thinking skills among employees has helped in addressing future challenges. Problem solving scope increases through interpretation of evidence and it has supported organisations in focusing on development of alternative resolutions.

Right actions could be taken by internal stakeholders through collection of relevant information about problems that are faced by that company. Effective communication within internal stakeholders has supported organisation in promotions of team collaboration, which makes introduction of innovative ideas. As opined by Ghazali et al. (2021), presences of decision making skill have increased confidence level of employees in achieving goals. In this particular context, passion among workers is increased from generation of effective decisions.

Accurate determination of business objectives has helped stakeholders in arranging their future actions. Cognitive process is creating an impact on development of decisions. Reasons, emotions along with that memories have created influences over mental processes in developing decisions. Analytical thinkers prefer to generate decisions through evaluation of evidence so that logical solutions could be made.

In this particular context, Euroland IT Services has focused on poor customer satisfaction problems that can be solved through offering efficient services (EUROLANDITSERVICES, 2021). Besides this company highlighted on delivery of training to their staff so that professional expertise improves customer satisfaction level in new relocated services.

However, multiple problems may be faced by this organisation while shifting of company in terms of removal of IT equipment in a secure way and further installation of that equipment in new offices so that services could be offered to new consumers for enhancing their market value.

Application of decision analysis 

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Sustainable practices could be conducted by an organisation through reviewing of decisions that are generated through interpretation of reliable ideas. Decision makers get a scope to formulate decisions through evaluation of multiple objectives that are linked with purpose of decisions. Manageable parts of problem required to be identified so that accurate alternative solution could be chosen. On the other hand, a structured approach has supported decision makers in development of decisions.

As discussed by Jamwal et al. (2021), operational tasks can be efficiently conducted through focusing on different dimensions of business. In addition, Euroland IT Services could focus on sustainable practices through inclusion of repairing and maintenance services for “printer”, “photocopier”, “scanners”, “Laptops”.

Onsite installation in new locations has increased efficiency of this organisation through adoption of decisions that highlight the application of sustainable practices. Availability of services in different locations of London is the decision that delivers flexibility to customers, which boosted their attachment with this company.

“Simple Multi Attribute Rating Technique (SMART)” is a decision making tool, which highlights on “multi criteria decision making method” that supports decision makers in evaluation of potential outcomes of decision. In addition, determination of correct courses, which support in developing decisions has supported in framing of solutions through addressing severity of problems. Values of multiple criteria are identified so that difficult consequences are overcome through generation of accurate responses.

As described by Ma et al. (2019), decision making abilities are developed through proper application of communication skills, which help in understanding value of alternatives. In this specific context, Euroland IT Services can use this tool for making decisions regarding proper strategy that could support this company in relocation activities.

SMART Tool is mainly used for determination of complexity with decision making problems, which can be solved through taking guidance from decision makers. Problems that can be experienced by organisation while application of decisions need to be detected so that solutions could be adopted to use decisions. Expansion of business through relocation of existing previous offices in new areas has offered scope to this company in development of loyal customer bases.

Profit making activities can be conducted through application of strategies, which has supported business in rectification of problems through using direction delivered by professionals. Experts have ability to make changes in decisions through inclusion of solutions, which fits with objective of business.

Farashahi and Tajeddin (2018) stated that business education would support decision makers in delivery of responses to stimulation of business environments. In this particular context, Euroland IT Services get a scope to achieve their goal through generation of solutions. Presence of alternative solution criteria help in relocating their IT services through removal of equipment from previous office.

2. Decision problem related to external organisations through including objectives

Business objectives of Euroland IT Services

  • To expand business in nationwide for development of global reputations through generating decisions related to relocation of services.
  • To increases customer satisfaction through extending availability of repairing services
  • To hire professional experts, who could improve quality of services.
  • To delivery of training so that core skill of staff could be generated that makes exposure to professionalism.

Euroland IT Services has focused on relocation of services for extending business in different areas so that global reputation could be constructed by this organisation. Relocation is a decision that is taken by this organisation for achieving formulated business objectives.

However, sufficient budget is required for selection of new office location so that goal of offering value services to customers improves consumer satisfaction. As claimed by Tabesh et al. (2019), proper strategies could be incorporated through application of business decisions.

Onsite installation services availability becomes possible for this organisation after hiring of professional workers to this company. Sufficient labour is required so that shifting can be possible in a secure way else economic loss may be experienced by organisations for damaging of IT equipment.

An organisation needs to invest on rent so that shifting becomes possible to new office and labour charge is also required for secure packaging of IT equipment. Unloading of packed elements through stairs or lift is another problem that may arise while adopting of relocation approaches.

Hiring of experts gets paused while sifting activities remain continued and that reduces scope of developing new team members for new offices. Team could support this company in further cabling and networking actions. Budget is also required for offering sufficient training to newly hired workers for management of new infrastructure that are selected for expansion of business in new markets.

Innovative decisions could be generated through promotion of team collaboration. Besides this, differences in languages and cultural values have reduced opportunities to develop innovative decisions, which could improve competitive advantages. As reported by Grover et al. (2018), adaptation of strategic approaches has supported organisations in increasing business values. Additionally, productivity of an organisation increases from generation of design decisions and operations.

3. Apply of “simple multi-attribute rating technique (SMART)” related to a decision problem

Defining of different stages of SMART techniques

Eight stages of SMART techniques have supported decision makers in proper application of this tool to formulation of standardise decisions. Stage one has highlighted on choice of decision makers and in stage two has highlighted on a selection of alternative courses that support in performing business actions.

On the other hand, stage three has highlights on attribution, which are generated relevant to problems that have involved decision makers to generate decisions. Stage four of this tool is measuring performance level after application of alternative solutions.

Apart from this, weighting of each attribute is the main action that is focused in stage five. Moreover, stage six has forecasting over value of assigned decisions by aligning with problem. Seventh stage is focusing on structuring a provisional decision. However, sensitivity analysis of decision has supported decision makers in improving performances, which is conducted on eighth stage.

As suggested by Arshad et al. (2022), utilisation of accurate decision making algorithms has supported individuals in generation of effective decisions. In addition, decision makers are required to be focused on a particular problem through living with multiple objectives so that alternatives could be scaled.

Outline of decision problems

First stage is focusing on choosing efficient decision makers who have capabilities to use knowledge and experiences to make decisions. Problems of shifting or relocation of services arose in terms of not having sufficient financial assets to make selection of preferred office. In addition, relocation of offices becomes possible through installation and setup of unloaded equipment.

Business expansion becomes easier through hiring of professionals, who have ability to construct strategies, which could offer scope to this organisation in proper maintenance of IT equipment.

Other than this, a relocation team is required to be hired so that experts can use appropriate techniques of packaging of materials in a cost-efficient way. As reported by González-Briones et al. (2018), business optimisation strategies need to be implemented through inclusion of decision makers who have an accurate idea of result of alternative solutions.

Stage 2

Choosing alternative courses of actions has supported decision makers in analysing alternative solutions that are constructed to rectify decision problems. In this particular context, proper course of action needs to be implemented so that proper solutions are used to overcome complication of decision of shifting of previous office to new locations.

As described by Farley-Ripple et al. (2018), rethinking ability has supported individuals in reviewing decisions so that profit could be generated. In addition, organisations can rely on decision makers through applications relevant business information so that competitive advantages of an organisation can be increased.

Stage 3

Purpose of shifting business to new locations has supported organisations to gain profit through figuring out problems. Customer satisfaction is increased from availability of IT services, which could help customers in repairing and maintaining them through application of IT solutions.

Additionally, decision problems arose in terms of not having available financial assets, which could help in hiring of relevant professionals. Expert knowledge cannot be applicable due to not investing in employees who could effectively shift equipment that support in generation of revenue. As suggested by Kniffin et al. (2021), future research is vital so that accurate actions could be made by professionals. Organisational issues need to be focused so that effective decisions need to be generated.

Stage 4

Performances of alternative solutions need to be evaluated so that problems that arose from the decision can be overcome. Identified attributions need to be monitored so that solutions bacteria can be chosen. In this context, monitoring previous working experiences of relocation teams need to be interpreted so that economic loss from damaging of unloading of IT equipment can be overcome.

Stage 5

Estimating weighting values has supported this organisation in managing its problem regarding high costs that are invested on labour to shift heavy weight equipment through stairs. Hiring professionals would support this company to manage economic loss through effective relocation of equipment.

Stage 6

Average value of each alternative solution needs to be evaluated so that an accurate outcome could be achieved. In addition, alternative solutions to overcome economic loss are to construction of new office instead of shifting previous one. However, an excess budget is required to purchase IT equipment for starting a new office.

Sufficient labour is required to start a new office instead of utilisation of existing workers to perform shifting of IT services in new locations. Additionally, alternative approaches could support organisations in successful application of business.

Stage 7

Provision decision refers to solution, which is realistic so that goals can be achieved regarding expansion of business. Use of lift instead of stair for shifting of IT equipments may support in rectification of economic loss of technology damage. Using accurate technical knowledge among labour would support in unloading and loading of equipment in a scientific way.

Stage 8

Utilisation of sensitivity data regarding availability of sufficient technical knowledge has supported companies to make effective planning that helps in choosing relevant solutions. Decisions problem, which arose due to high budget allocation behind labour increases complications. Operating profit could be maintained through hiring of skilled workers who have knowledge of cabling and networking of technologies.

4. Strength and limitations of analysis aligning with decision problem

Profitable outcomes can be achieved from determination of purpose for construction of decision. In this particular context, finance arrangement has helped Euroland IT Services in managing printing services. Moreover, relocation of services becomes possible through communication of internal stakeholders so that their opinion regarding shifting offices could be included.

Alternative solutions could be easily predicted through interaction with employees. Problems that may be experienced by staff for changing of working patterns may reduce motivation of staff. On the other hand, business objectives that are developed by this company needed to be analysed so that proper action could be conducted by decision makers. Maximum use of resources increases flexibility to employees.

Cost of resources increases and that becomes a barrier for companies in making their goal. Management requires being dependent on decisions so that delayed solution making activities can be avoided. Sustainable practices could be conducted through expanding business all over London.

This decision has the strength of increasing the satisfaction level of buyers through easy accessibility of repair and maintenance services. Weakness of this decision analysis is an insufficient budget for engagement of professional, which could facilitate organisation discarding damage of equipment that are loaded or unloaded for shifting of new offices.

Conclusion 

Business goal can be easily achieved through application of effective decisions that are generated through using evidence. Investigation of market has supported companies in managing challenging situations. Euroland IT Services is highlighted in this report that has highlighted on shifting of its office so that revenue can be generated through increasing the number of loyal customers.

Irrelevant budget allocation may create issues in utilising it for satisfying customers. Additionally, SMART tool is used for execution of decision analysis, which has created a positive impact on productivity of this business. Different stages of this tool are used for interpreting decision problem.

References 

Arshad, J., Aziz, M., Al-Huqail, A.A., Zaman, M.H.U., Husnain, M., Rehman, A.U. and Shafiq, M., (2022). Implementation of a LoRaWAN Based Smart Agriculture Decision Support System for Optimum Crop Yield. Sustainability, 14(2), p.827.

EUROLANDITSERVICES (2021) Who are Euroland IT Services?. Available at: https://www.eurolanditservices.co.uk/photocopier-relocation-service-london-nationwide.html [Accessed on: 12th March, 2022]

Farashahi, M. and Tajeddin, M., (2018). Effectiveness of teaching methods in business education: A comparison study on the learning outcomes of lectures, case studies and simulations. The international journal of Management Education, 16(1), pp.131-142.

Farley-Ripple, E., May, H., Karpyn, A., Tilley, K. and McDonough, K., (2018). Rethinking connections between research and practice in education: A conceptual framework. Educational Researcher, 47(4), pp.235-245.

Ghazali, M.S., Huey, A.Y., Teck, T.B. and Lian, T.Y., (2021). A Study on the Importance of Work Experience in Developing Entrepreneurial Vision, Confidence, Decision-Making Skills, Passion, and Motivation Among Final Year Students Taking Entrepreneurship Course. International Journal of Advanced Research in Economics and Finance, 3(4), pp.17-25.

González-Briones, A., De La Prieta, F., Mohamad, M.S., Omatu, S. and Corchado, J.M., (2018). Multi-agent systems applications in energy optimization problems: A state-of-the-art review. Energies, 11(8), p.1928.

Grover, V., Chiang, R.H., Liang, T.P. and Zhang, D., (2018). Creating strategic business value from big data analytics: A research framework. Journal of Management Information Systems, 35(2), pp.388-423.

Jamwal, A., Agrawal, R., Sharma, M. and Kumar, V., (2021). Review on multi-criteria decision analysis in sustainable manufacturing decision making. International Journal of Sustainable Engineering, 14(3), pp.202-225.

Kniffin, K.M., Narayanan, J., Anseel, F., Antonakis, J., Ashford, S.P., Bakker, A.B., Bamberger, P., Bapuji, H., Bhave, D.P., Choi, V.K. and Creary, S.J., (2021). COVID-19 and the workplace: Implications, issues, and insights for future research and action. American Psychologist, 76(1), p.63.

Lanza, G., Ferdows, K., Kara, S., Mourtzis, D., Schuh, G., Váncza, J., Wang, L. and Wiendahl, H.P., (2019). Global production networks: Design and operation. CIRP annals, 68(2), pp.823-841.

Ma, M., Preum, S.M., Ahmed, M.Y., Tärneberg, W., Hendawi, A. and Stankovic, J.A., (2019). Data sets, modeling, and decision making in smart cities: A survey. ACM Transactions on Cyber-Physical Systems, 4(2), pp.1-28.

Tabesh, P., Mousavidin, E. and Hasani, S., (2019). Implementing big data strategies: A managerial perspective. Business Horizons, 62(3), pp.347-358.

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