Assignment Sample on Organisational Behaviour & Human Resources Management
Introduction of the chosen organisation
Organisational behaviour helps to ensure group and individual interactions within a business and it affects handling organisational performance towards its goals. “In July 1994, Bezos initially incorporated the company in Washington state with the name Cadabra, Inc” (Amazon, 2023). After one month, the name of this organisation changed to Amazon.com, Inc and then this business developed and Bezos stepped down as CEO to become executive chairman in 2021 (Forbes, 2022). On the other hand, this organisation’s founder donated $400 million worth of stock to non-profits in 2022, however, they have not mentioned these shares received by organisations. “In the third quarter of 2021, Amazon has reported net sales of $110 billion that increased by 15% from $96.15 billion in the same quarter of 2020” (Statista, 2022). It is seen that Amazon’s business culture has been described as breakneck-paced as well as notoriously cost-conscious. As per the views of Roscoe et al. (2019), it provides benefits for an organisation that has run only small profit or loss under the acceptance of accounting principles for most of its life as a public company.
Figure 1: Business performance of Amazon
(Source: Forbes, 2022)
Key factors of assignment and its importance in organisational behaviour
Organisational behaviour is based on human behaviour in the business setting and organisation itself that helps to manage the process of hiring and improvement of workers so that helps to manage more value towards a business. Amazon’s business is needed to handle organisational culture and HRM within Amazon’s business that helps to develop overall business performances and motivations of stakeholders. The purpose of this study is to explore organisational behaviour and its impact on handling the HRM process within Amazon’s business. As per the opinions of Saeed et al. (2019), issues to manage culture for different reasons have been noticed that contain barriers to developing HRM activities. Factors such as organisation, diversity, team, leadership, and others provide an impact on handling overall business activities. Thus, it can be said that management of organisational behaviour provides a direct impact on business and manages overall activities and performance. As discussed by Mousa and Othman (2020), organisational behaviour contains an important role to manage overall business activities of Amazon in reducing their present issues related to HRM which provides better growth opportunities. For instance, in BAXTER’S BAKERY, it is said that development of strategic ways can be effective to manage organisational culture which helps to handle business HRM.
Concept of organisational behaviour and HRM and utilisation of HRM to handle business activities
Organisational behaviour provides a direct impact on human resources in managing the activities of an organisation in different ways. Human resources are based on the most dynamic resources among all resources of an organisation because it is based on feeling and interpretation. As inspired by Amrutha and Geetha (2020), four elements related to organisational behaviour include structure, technology, external environment, and people. In Amazon’s business, a proper training process has been noticed after recruitment to develop an HRM process that helps to maintain their organisation behaviours also. From the perspective of technology, Amazon’s business focuses on continuously updated technology that provides help to maintain the overall business activity and performance which provides a positive impact in maintaining organisational behaviour. This process of decentralisation distributes proper power to make vital decisions of an organisation and manage every worker of the enterprises or a global business that has noticed, for instance, THE COSY CORNER CAFÉ. As discussed by Pham et al. (2020), on the other hand, this process allows workers to manage their contribution to better product and services in the same timeframe that provides better value towards organisation and manage the overall organisational behaviour as well as HRM performance.
For instance, of Atkins, & Crabtree Associates, it is seen that better engagement with employees provides them with a feel valued in the management decision-making process within the organisation, which provides a better performance development process. As per views of Bratton et al. (2021), other than this, it is also needed to manage proper communication approaches in developing communication channels within Amazon. This business uses virtual conferences as well as face-to-face communication processes with their employees in managing the motivation and developed pride of the organisation along with handling HRM perspectives. Amazon’s business development is also needed to maintain the organisational activity dynamically and manage growth-oriented processes for a fast-changing environment. As inspired by Hamadamin and Atan (2019), businesses such as the case of Amazon can grow and become more dynamic through managing competencies of HRM that develop better engagement and help to handle overall behaviours of business.
Amazon provides both retail service and its service to their clients that are needed to maintain in managing different perspective search as diversity commerce leadership forma team collaboration and others. As per opinions of Tambe et al. (2019), it is seen that Amazon offers their employees a certain amount of money as appraisal sometimes that provides more engagement and helps to develop retention rate of the organisation. Apart from this, this method allowed workers to drive the innovative walk under pressure and manage more productive outcomes. Amazon sends offers to their employees using email service that provides help to manage the documentation as well as trust and loyalty programme towers workers that provide knowledge about better HRM.
Factors related to organisational behaviour and its impact to handle HRM within a selected organisation
It is seen that organisational behaviour provides analysis and application of knowledge about people’s actions within business HRM activities. It provides influence to maintain their engagement and activity with the basis of employee dynamics, working environment and available resources (Chams and García-Blandón, 2019). In this perspective, HRM provides a major role to maintain employee engagement that provides help to manage organisational behaviour that is needed to analyse in the context of Amazon’s business.
People dynamics
People’s behaviour determination within a business is needed to handle the diversity within the workplace which provides a direct impact on organisational behaviour, age, gender colour and other ethnic background providing a diverse culture within the organisation. As influenced by Alshammari (2020), it is needed to manage to bring different skill sets and knowledge of workers to manage organisational activity and HRM performance. On the other hand, workers have different goals and perspectives based on their ambition based on personal knowledge. Therefore, in managing team collaboration it is needed to manage the practical function maintenance which provides satisfaction to develop more efficient job performance maintenance of workers. Leaders of Amazon also needed to understand the motivation of workers so they can add up the right management system to manage their worker’s activity. As inspired by Mousa and Othman (2020), leaders are also needed to provide proper knowledge about tasks and projects which provide proper identification of workers in managing proper productive functions within business working activities.
Technology use
Technology provides influence to manage working relationships between workers and organisations that help to develop flexibility to develop working performances of the business. As inspired by Anwar and Abdullah (2021), there are also noticed trends in managing cohesiveness among employees and developing their engagement towards workers. Amazon uses different types of technology including AI, cloud computing and others in maintaining their e-commerce services as well as the OTT platform. Amazon robotics and delivery teams are at the forefront of innovation in delivering great workplace and customer experience that was invented around the world to attend the inaugural Delivering the Future event (Aboutamazon, 2022). This process also helps to manage the technology innovation within the organisation and fulfilment of both customer and employee satisfaction in managing organisational behaviour.
Delivering future business ideas provide help to manage the motivation of customers’ retroverted impact in managing the HRM process and developing employees’ performances to fulfil customers’ needs. Amazon shares their improvement to manage the technology to include a Safe, sustainable, and reliable environment for their workers. “Leveraging computer vision and AI, Sparrow can recognize and handle millions of items noticed within Amazon” (Aboutamazon, 2022). On the other hand, working process maintenance with technology implementation provides a better opportunity to manage performance and quality of work within organisations. As inspired by AlHamad et al. (2022), cloud computing also contains features to store big data that help to develop security and safety processes within this business to develop better trust within business HRM.
Organisational Structure
In the context of global business, organisational structure plays a major role for work in managing activities and motivation to stay within an organisation. As discussed by Shet et al. (2021), the implementation of bureaucratic structure and management contains features to handle workers’ motivation and collaboration within a team that is effective to measure overall business performance. “The Bureaucratic management theory has mainly been introduced by Max Weber which provides knowledge about two essential facts in managing an organisational business activity according to requirements” (Aboutamazon, 2022). Implementations of this theory in Amazon can help to maintain the motivations of their workers in managing their tasks and activities as well as the HRM process. Confusion and frustration are also possible to avoid with managing the organisational structure observed within Amazon.
Considerations
For global business, it is needed to manage some considerations related to ethics and morality that provide an effect on employee’s performance. Employees face different hazards to maintaining their performance which provides negative feelings to maintaining their activities within Amazon. On the other hand, development of their attitude provides a positive productivity level that is possible to manage by developing diversity based on different cultures colours, age groups, and others. As inspired by Blom et al. (2021), workers’ motivation by providing opportunities related to their educational development and healthcare development, develop positive motivation to manage their job attrition.
Organisations, Teams, Goals, Diversity handling to manage HRM activities
Amazon’s business is a unique organisation that cannot be compared with others as it maintains structure as well as HRM activities to manage business goals and diversity. Amazon Company has a chain of command and uses a hierarchical structure to handle discussion-making processes and manage overall communication. On the other hand, this organisation also focused on customer-oriented products that help to maintain the organisational reputation and brand loyalty as power customers’ expectations (van Knippenberg et al. 2020). The main goal of a diverse as well as inclusive workplace is to generate the right environment for their people and provide them with a comfortable feeling in managing walking together with both collaboration and environment (Aboutamazon, 2023). This environment also provides lower judgement and develops the potential of a working team to manage the overall organisational goal. Amazon’s business is guided by four principles: customer obsession rather than competitor focus, commitment to operational excellence, fashion for invention, and long-term thinking. On the other hand, this business includes a customer centring organisation and the best employer as well as the safest place to work that generates a good reputation to maintain this business performance in the global market (Ashikali et al. 2021).
Uniqueness within Amazon’s organisational structure for their goals has been noticed that they provide help to create an open environment for an experiment of ideas. As per the views of Adero and Odiyo (2020), this organisation also fosters ideas to manage innovation-related knowledge towards employees that provide a better commitment to managing their tasks and performance. From the analysis of the team, it is seen that Amazon business assigns a project towards 5 to 7 people within our team that help to maintain the overall activity and communication approach within this team. The founder of this business includes the Two-Pizza rule that determines the number of individuals in a team (Aboutamazon, 2023). On the other hand, management of projects within this smaller group provides less conflict and develops decision-making process maintenance with innovation that provides a positive impact to manage and delivering a project towards the customer. Amazon organisation also contains a diversity network based on taking employees from different backgrounds, points of view and ideas and generates better satisfaction in developing working environments. The diverse perspective of this business came from many sources including race, age, national origin, sexual orientation, education, culture, gender, and professional and life experience (Aboutamazon, 2023). This business is committed to diversity and inclusion that look for ways to scale the impact of growth.
Issues to manage HRM with the perspective of organisational behaviours
In managing the HRM process, issues in different organisations have been noticed that they provide Issues to maintain organisational behaviour that is needed to mitigate. In this perspective, some challenges related to classifying knowledge, creating proper understanding, and returning knowledge within organisations transfer ideas to workers across cultures and others had noticed.
Inefficient use of employee analytics
Proper analytics within the workplace helps to maintain business excellence and manage working activity of employees based on proper engagement handling. In compiling employees’ information, issues to manage HRM process have been noticed that contain barriers to classifying knowledge of leaders about their employee’s engagement that are needed to mitigate (Ojo et al. 2022). Apart from this, issues to maintain the performance of work, the collaboration of them in our team has noticed that they provide challenges to maintain a project and deliver that project with proper quality and time. On the other hand, the root cause of workers’ understanding is improper analytics presence within a business that provides challenges to maintaining both organisational behaviour and HRD activity. Negligence of employees’ needs and lack of expertise also provide issues to manage organisational behaviour and environment to maintain the working performance of employees within Amazon company. As inspired by Danilwan et al. (2020), improper development activities for workers provide challenges to managing the overall turnover and motivation which also provide issues to manage organisational activity and behaviour.
Lack of support based on HRM
Top-level HRM leaders are needed to manage proper support towards their employees in managing their motivation and handling tasks and responsibilities. In the context of Amazon’s business, they are faced with issues to maintain proper communication sometimes for hierarchical structures that provide issues to manage commitment of workers towards their work. On the other hand, these issues also contain friction and provide challenges to managing the decision-making process for specific need maintenance (Troth and Guest, 2020). Apart from this, issues to maintain the behaviour of workers have noticed diversity that provides issues to provide them with a proper understanding of business requirements. In this perspective, challenges to transferring ideas across cultures are observed which provide improper support from HRM and provide challenges to handle organisational structure.
Strategies to handle Performance management and Leadership that influence in organisational behaviour
Leadership is described to the ability to influence an individual or group of people within an organisation, society or a team. As mentioned by Barney (2022), leadership often is an attribute that is visible among a person’s title, seniority or ranking in hierarchy. However, leadership attributes cannot be achievable by every person. Development of skills is required to be an effective leader within an organisation. Leaders within organisations are responsible towards making sound and difficult decision-making that lead towards better business operations. It has observed that effective leadership within an organisation have able to influence over the overall organisational behaviour.
Leader’s initiative towards providing employees opportunity regarding development and training is effective for creating positive organisational culture. As commented by Karim et al. (2019), training and development is an effective way to improve employee’s skill and knowledge to influence their working efficiency in an organisation. Incorporating training and development activities would allow Amazon employees to develop their skills for future employability. It is major for employees to develop their skill, which will allow them to get better professional stability for the future. Thus, it has been observed that employees are unable to improve their skill impact over organisational behaviour because employees leave organisations to find better opportunities in future
Leaders have to focus on techniques such as the Feedback system within organisations to effectively incorporate training and development activities. As commented by Tong et al. (2021), current organisations are using Artificial Intelligence (AI) systems to collect feedback from employees by tracking their behaviour. The main purpose of adopting this method is to automate performance evaluations and recommending leaders about job improvements. Thus, leaders from HRM are able to identify which employees need training and development activities. Thus, leaders would be able to incorporate training methods that employees need the most to develop their skills. Based on this, employees stay more engaged with their job activities that allow companies such as Amazon to maintain a better organisational behaviour.
Leadership development programs are another aspect that might impact both leadership and organisational behaviours. It has been observed that no leaders have their skills from the start over the time period they develop their skills based on their experience in organisations. Thus, incorporating leadership programs would allow Amazon towards better managerial activities. Thus, it ultimately influences organisations to maintain positive organisational culture in different departments.
Organisation performance based on personal experience
Amazon is one of the leading brands that provide services such as E-commerce and OTT services around the world. Company has been operating in most of the countries around the world. Based on this, customers around the world have the opportunity to access higher quality e-commerce services. I have observed that, operating in different countries, Amazon required a higher amount of workforce to maintain their activities. Employees are considered as key for Amazon to achieve success conducting higher amounts of sales over the years. As per reports, Amazon has an overall employee count of 1068000 during 2022 (STATISTA, 2023). These employees are working every day efficiently to achieve the organization’s goals. Thus, I can say that workforce management within company has efficiently influenced organisational performances.
I am also able to identify that organisational leadership activity has assisted organisations to maintain continuous workflow of business. Organisation leaders are effective towards making decisions, which allows companies to avoid major challenges in business operations to achieve goals faster. As commented by Dudovskiy (2022), organisation has a hierarchical structure for operating business operating. I have observed that, in this process Amazon power flow from the top to bottom.
Based on this case, organisational leaders get higher power over employees. However, effective leadership skill among the leaders has allowed them to efficiently use the power for improving business operations. As per reports, Amazon’s one of the major priorities is to maintain employee engagement to provide 1.6 million employees the opportunity to reach their goals (SUSTAINABILITY.ABOUTAMAZON, 2023). I have identified that this is one of the effective approach by Amazon for achieving success in maintaining better organisational performance and behaviour in different markets
Application of theories in view of organisational behaviour
Maslow’s Hierarchy needs
Figure 2: Maslow’s Hierarchy needs
(Source: Influenced by Mcleod, 2023)
Creating better organisational behaviour factors related to employees required to be focused on. For instance, employee satisfaction within an organisation is a major factor for leaders to focus on. As commented by Mcleod (2023), Maslow’s hierarchy needs is an effective theory for motivation in psychology comprising a five-tier model of human needs. Five levels of this model highlight that “Food and clothing, job security, friendship, esteem, and self acquisitions”. Thus, theory has provided guidance for organisational leader’s ways to adopt for creating better organisational behaviour. Principles would provide motivation for employees in Amazon while working. For instance, leaders able to provide activities or recognition that are able to meet employee hierarchical needs. Thus, adaptation of this theory would guide Amazon leaders to improve their practices towards providing employee motivation. Effective employee motivation would allow companies to improve overall performance of employees that allow them to maintain a continuous flow of work.
Herzberg’s motivation-hygiene theory
Herzberg has explained why managers don’t motivate employees within organisations. Herzberg demonstrates that employees are not motivated by being kicked or being given more money or benefits within organisations (BL, 2023). He has highlighted major elements which are able to influence employees to stay motivated. Achievements, recognition, Job advancement, growth opportunities are major motivating factors. On the other hand, hygiene factors are “working conditions, salary, status, security, supervision and others”. These allow factors to positively impact the employees and assist them to stay motivated. Based on this context leaders’ role is to maintain these factors. For instance, training and development opportunities for employees for further improvement would be necessary for companies such as Amazon to achieve better results in maintaining a positive organisational environment. Motivated employees are more likely to work while staying engaged with team members and leaders to execute the task they are assigned with.
Conclusion
The studies provided knowledge based on the utilisation of age and process in handling organisational behaviour and overall growth of business in the context of Amazon. Employees’ ability in managing their skills and knowledge is essential to handle the overall business activities and manage relationships with them. On the other hand, development of relationships provides better attitude and behaviour opportunities for employees which ensures better performance and overall revenue-earning process improvement for Amazon. Accomplishing business growth through innovation provides major changes in terms of organisational behaviour that are needed to manage within Amazon to maintain its performance in the global market and handle overall HRM process. Apart from this, development of leadership also plays a major role to maintain the overall organisational behaviour that is needed to manage every business. In a business, it is vital to manage the employee’s motivation and manage their performance delivery process in a systematic way to develop the overall activities of the organisation.
In Amazon’s business, one of the ways related to organisational behaviour handling has been noticed based on the employee’s motivation development with decentralising the decision-making mandates. Development of structure motivates to spend more time with workers at the workplace which provides more work. On the other hand, communication and creativity provide direct influence in managing organisational structure that can provide both positive and negative impacts in managing the overall behaviour of workers. Lower morale within organisations provides challenges to maintaining diverse workplace activity. However, better transparency and management of motivation contain better interest in workers in managing their performance to develop customer satisfaction. Despite this, some workers also prefer closer supervision whereas others are focused on self-directed and thrive on independence. employees needed to maintain their exhibited behaviour in a group setting as well as individual working performance maintenance that provides help to maintain the overall capabilities to maintain tasks to develop the HRM process in the perspective of Amazon. These processes provide impact related to various factors and manage the behaviour of organisations that are needed to maintain in the context of Amazon’s business.
In the context of Amazon’s manager for the strategic way that has been noticed Western training process development, technology upgradation and others can be effective to handle the overall business situation. For organisational behaviour development, it is needed to maintain proper relationships and diversity within a workplace that has been noticed for the present business. However, issues to maintain proper motivation for lack of expertise and lack of support has observed within this business that is needed to mitigate with the implementation of strategy related to organisational behaviour development. Application of theory includes Maslow’s Hierarchy of needs That helps to maintain the employee’s motivation development by mitigating all their needs within an organisation.
Utilisation of Herzberg’s motivation-hygiene theory can help business managers to develop motivation of employees and develop diversity in a global range that is also effective to handle overall business performance. Issues related to turnover and improper productivity can be reduced by business managers with the implementation of these strategies that are needed to consider within Amazon to develop their business more in future. Knowledge development programs have been noticed within Amazon Company for their workers, however, this process is needed to develop with utilisation of both virtual and offline mediums that provide better opportunities to attend all programs by their workers. It can conclude that organisational behaviour and HRM are related to each other which helps to develop the engagement of workers to manage their performance within a business significantly.
References
Aboutamazon.com (2023). An inside look at the innovations that power Amazon’s operations and delivery networks. Available at: https://www.aboutamazon.com/news/transportation/an-inside-look-at-the-innovations-that-power-amazons-operations-and-delivery-networks. [Accessed on 24th April 2023]
Aboutamazon.com (2023). How Amazon builds diversity, equity, and inclusion into its culture. Available at: https://www.aboutamazon.com/workplace/diversity-inclusion. [Accessed on 24th April 2023]
Adero, F.A. and Odiyo, W.O., (2020). Employee Characteristics, Contemporary Human Resource Management Practices and Organization Effectiveness. International Journal of Business Management, Entrepreneurship, and Innovation, 2(2), pp.1-18.
AlHamad, A., Alshurideh, M., Alomari, K., Kurdi, B., Alzoubi, H., Hamouche, S. and Al-Hawary, S., (2022). The effect of electronic human resources management on organizational health of telecommuni-cations companies in Jordan. International Journal of Data and Network Science, 6(2), pp.429-438.
Alshammari, A.A., (2020). The impact of human resource management practices, organizational learning, organizational culture, and knowledge management capabilities on organizational performance in Saudi organizations: a conceptual framework. Revista Argentina de Clínica Psicológica, 29(4), p.714.
Amrutha, V.N. and Geetha, S.N., (2020). A systematic review on green human resource management: Implications for social sustainability. Journal of Cleaner Production, 247, p.119131.
Anwar, G., and Abdullah, N.N., (2021). The impact of Human resource management practice on Organizational performance. International Journal of Engineering, Business and Management (IJEBM), 5.
Ashikali, T., Groeneveld, S. and Kuipers, B., (2021). The role of inclusive leadership in supporting an inclusive climate in diverse public sector teams. Review of Public Personnel Administration, 41(3), pp.497-519.
Barney, N., (2022). Leadership. Available at: https://www.techtarget.com/searchcio/definition/leadership#:~:text=Leadership%20is%20the%20ability%20of,or%20ranking%20in%20a%20hierarchy. [Accessed on: 1st May 2023]
BL (2023). Frederick Herzberg. Available at: https://www.bl.uk/people/frederick-herzberg#:~:text=short%2Dterm%20solutions.-,The%20hygiene%2Dmotivation%20theory,reducing%20time%20spent%20at%20work. [Accessed on: 1st May 2023]
Blom, R., Borst, R.T. and Voorn, B., (2021). Pathology or inconvenience? A meta-analysis of the impact of red tape on people and organizations. Review of Public Personnel Administration, 41(4), pp.623-650.
Bratton, J., Gold, J., Bratton, A. and Steele, L., (2021). Human resource management. Bloomsbury Publishing.
Chams, N. and García-Blandón, J., (2019). On the importance of sustainable human resource management for the adoption of sustainable development goals. Resources, Conservation and Recycling, 141, pp.109-122.
Danilwan, Y., Isnaini, D.B.Y., Pratama, I. and Dirhamsyah, D., (2020). Inducing organizational citizenship behavior through green human resource management bundle: drawing implications for environmentally sustainable performance. A case studies. Journal of Security and Sustainability Issues, 10(October), pp.39-52.
Dudovskiy, J., (2022). Amazon Organisational Structure: a brief overview. Available at: https://research-methodology.net/amazon-organizational-structure-2-2/ [Accessed on: 1st May2023]
Forbes.com (2022). Jeff Bezos founded e-commerce giant Amazon in 1994 out of his Seattle garage. Available at: https://www.forbes.com/profile/jeff-bezos/?sh=44158d71b238. [Accessed on 24th April 2023]
Hamadamin, H.H. and Atan, T., (2019). The impact of strategic human resource management practices on competitive advantage sustainability: The mediation of human capital development and employee commitment. Sustainability, 11(20), p.5782.
Karim, M.M., Choudhury, M.M. and Latif, W.B., (2019). The impact of training and development on employees’ performance: an analysis of quantitative data. Noble International Journal of Business and Management Research, 3(2), pp.25-33.
Mcleod, S., (2023). Maslow’s Hierarchy Of Needs. Available at: https://www.simplypsychology.org/maslow.html [Accessed on: 1st April 2023]
Mousa, S.K. and Othman, M., (2020). The impact of green human resource management practices on sustainable performance in healthcare organisations: A conceptual framework. Journal of Cleaner Production, 243, p.118595.
Mousa, S.K. and Othman, M., (2020). The impact of green human resource management practices on sustainable performance in healthcare organisations: A conceptual framework. Journal of Cleaner Production, 243, p.118595.
Ojo, A.O., Tan, C.N.L. and Alias, M., (2022). Linking green HRM practices to environmental performance through pro-environment behaviour in the information technology sector. Social Responsibility Journal, 18(1), pp.1-18.
Pham, N.T., Thanh, T.V., Tučková, Z. and Thuy, V.T.N., (2020). The role of green human resource management in driving hotel’s environmental performance: Interaction and mediation analysis. International Journal of Hospitality Management, 88, p.102392.
Roscoe, S., Subramanian, N., Jabbour, C.J. and Chong, T., (2019). Green human resource management and the enablers of green organisational culture: Enhancing a firm’s environmental performance for sustainable development. Business Strategy and the Environment, 28(5), pp.737-749.
Saeed, B.B., Afsar, B., Hafeez, S., Khan, I., Tahir, M. and Afridi, M.A., (2019). Promoting employee pro-environmental behavior through green human resource management practices. Corporate Social Responsibility and Environmental Management, 26(2), pp.424-438.
Shet, S.V., Poddar, T., Samuel, F.W. and Dwivedi, Y.K., (2021). Examining the determinants of successful adoption of data analytics in human resource management–A framework for implications. Journal of Business Research, 131, pp.311-326.
STATISTA (2023). Number of Amazon.com employees from 2007 to 2022. Available at: https://www.statista.com/statistics/234488/number-of-amazon-employees/ [Accessed on: 1st May 2023]
Statista.com (2022). Projected retail e-commerce GMV share of Amazon in the United States from 2016 to 2021. Available at: https://www.statista.com/statistics/788109/amazon-retail-market-share-usa/. [Accessed on 24th April 2023]
SUSTAINABILITY.ABOUTAMAZON (2023). Employee Engagement. Available at: https://sustainability.aboutamazon.com/society/employees/employee-engagement [Accessed on: 1st May 2023]
Tambe, P., Cappelli, P. and Yakubovich, V., (2019). Artificial intelligence in human resources management: Challenges and a path forward. California Management Review, 61(4), pp.15-42.
Tong, S., Jia, N., Luo, X. and Fang, Z., (2021). The Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance. Strategic Management Journal, 42(9), pp.1600-1631.
Troth, A.C. and Guest, D.E., (2020). The case for psychology in human resource management research. Human Resource Management Journal, 30(1), pp.34-48.
van Knippenberg, D., Nishii, L.H. and Dwertmann, D.J., (2020). Synergy from diversity: Managing team diversity to enhance performance. Behavioral Science & Policy, 6(1), pp.75-92.
Know more about UniqueSubmission’s other writing services:
