SWK102 Writing Academic Essays Assignment Sample
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Introduction
This paper discusses the different stages of the helping process along with integrating communication skills that are quite important to successfully complete the helping process. This paper also discusses the barriers to communication and some strategies also to overcome these barriers.
Thesis statement- The main purpose of this essay to identify the helping process by analyzing the importance of the communication
Stages of helping process
Supporting statement
- Relationship building- This is the first stage of helping process. Relationship building refers to building or developing a connection or therapeutic relation which is base on mutual understanding, trust, loyalty, etc. As per the blooms Taxonomy it is important to create a healthy relationship among the client and the helper. It further means that there should a state of trust existing between the clients and treating each other fairly without being biased or judgmental (Gewirtz et al., 2011). The client is the one who knows about the issue and is also the one who can provide solution. In addition to this, it is important to firstly develop or establish a rapport with the client so that he or she can freely without any fear communicate properly. It is also important as it will help to identify for the areas which need improvement and which are the areas of strength.
- Identifying client’s problem- This is the second stage of the helping process that is identifying the client’s problem. It is found that this stage involves gathering the significant information, data, conducting assessment and further identifying the problem or the issue that the client is facing. As per the Bloom Taxonomy it is important to evaluate and analyze the problem of the client and identify the problems that exist and should also understand how to apply the problem-solving techniques in the difficult situations (Miller and Rollnick, 2012). The techniques used to identify the problem can be like open-ended questions, paraphrasing, tests, etc.
- Helping clients create goals- The third stage of helping process is helping clients create goals. This stage means to know where the client is headed towards and what are the goals that the client wants to achieve. The helper and the client both should come together and establish the clear goals. The helper can also divide the goals into sub-goals and tasks (Levinson et al., 2010).
- Encourage client exploration and action- This is the fourth stage and according to the Bloom Taxonomy it means identifying, understanding and applying the various kinds of alternatives to putting in action and the strategies for action that will help to achieve the goals (Norcross et al., 2011). The helper should examine the actions taken that whether they were effective or not and also encouraging the client to gain an outlook towards viewing the things differently.
- Termination- This is the final stage of the helping process which means that now the relationship will come to an end. According to the Bloom Taxonomy the helper should prepare and let the clients remember for termination and should also review what they have attained (Buntin et al., 2011). The client should know what they have done so far and where they are currently and also what else they can do to outgrow in future.
Concluding sentence- These are the five stages that exist in the helping process.
Communication skills that are important at each stage of the helping process
Supporting statement-
Stage 1- The communication skills important at this stage is active listening, building rapport, develop empathy and learn to trust one. It is important that the helper listens to the client properly and actively so that he/she can build a relation with the client (LaLone, 2012). It is important for the helper to develop a rapport with the client and to bring them into a state of trust and confidence so that he/she can start to trust the helper.
Stage 2- the communication skills important in this stage is active listening and effective questioning skills. These communication skills will help the helper to identify the problem of the client, where he is facing difficulty (Ruch, 2013). Asking questions and gathering information from the client will help to conclude by the helper. The obtained information will help in solving the problem.
Stage 3- The communication skills important in this stage is encourage creative thinking, check the mutual understanding, prioritize, etc. The helper should try to tell the client that set the goals as per your priority like what goals you want to focus firstly. The client should be ensuring about the goals he/she wants to achieve.
Stage 4- The communication skills important in this stage are discussed options, contribution skills, inner attitude, etc. The client should identify the various different alternatives that he might use to achieve the goals. The helper should also contribute his ideas, suggestions about how to attain the goals effectively (Shulman, 2012). The helper should also tell the client that it is not necessary that one size doesn’t fit all; the client should know that if one thing has worked for someone else it is not necessary that it will be working well for him also.
Stage 5- The communication skills important in this stage are monitoring, prepare for ending, etc. The helper should make the client realize that the relationship is coming to an end and should slowly reduce the level of support for the client. At the same time, the helper should also monitor that the needs of the client are met successfully.
Concluding sentence- these are the various communication skills that are important at each stage of the helping process.
Barriers to communication that may impact the engagement process
Supporting statement- The barriers to communication are poor listening skills, language barriers, emotional barriers, timing barriers, cultural barriers, perceptual barriers, etc. It might happen that the helper is not listening actively to the client and cannot then identify where he is actually facing the problem (Levinson et al., 2010). At the same time, it can also happen that the client is not able to explain or express his problem accurately and face language barrier. The words used to communicate also creates problem. It might happen that the helper speaks different language than of the client and thus the client finds it difficult to understand his language. Emotional barriers are when emotional are involved. A feeling of mistrust can sometimes exist between the helper and the client that affect their communication. It is determined that cultural barriers are those barriers that exist when there are various cultures involved. It can happen that the culture of both the parties is quite different so it may create an impact on their communication. Perceptual barriers are the most common barrier seen or observed in communication (Moser, 2010). It happens when the thoughts, perceptions or opinions of two people are different. It is not necessary that the way the client is thinking the helper will also think in the similar way or manner. The lack of knowledge about the topic can also create the problem in the communication due to insufficient information on the topic. The problems might be very short according to the helper but at the same time the client might be viewing them as crucial or serious.
Concluding sentence- There are various barriers that have an impact on the engagement process.
Discuss how the potential barriers to communication might be addressed
Supporting statement- The helper should always first try to build a rapport with the client so that the client can start to trust the helper. Creating rapport with the client will help to build a relationship between the helper and the client. The client will start to trust the helper and will start to discuss his/her problem that he is facing (Junco et al., 2011). The helper should be clear in identifying the problems faced by the client and also in should help the clients to create the goals they want to achieve. The helper should understand the needs of the client and then try to solve the problems or issues being faced by the client. In addition, the helper should not gather too much information by the client as the client might develop a state of frustration and anger (Noll et al., 2010). The client should always listen actively to the client and try to build strategies that might help the client to achieve his goals. At the same time, feedback is important as it will help the helper to understand that whether the client can apply the actions correctly towards achieving the goals. The helper should always monitor that are the needs of the client met successfully or not (Peppercorn et al., 2011). The helper should always use simple language that is easily understood by the client. Further the helper should not force his perceptions or opinions on the client as this might end up in creating a state of conflict among both of them. The helper should provide the effective symbols to the client that will be helpful to understand the symbols with the purpose of making the effective communication. The helper should always understand the view point and insight of the helper as well (Levinson et al., 2010). This will help to build a better relation between both of them and the client will be able to achieve the goals on time as well as effectively.
Conclusion
From the above discussion, it can be concluded that there are different stages that are followed by in the helping process. It can also be stated that there is a vital use of the communication in the helping process. It can also be summarized that there are different barriers such as cultural barriers, perceptual barriers, etc that are faced by the firm. But the use of different ways like build an effective relationship, etc can be the best way for managing these barriers.
Reference
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Gewirtz, A. H., Erbes, C. R., Polusny, M. A., Forgatch, M. S., & DeGarmo, D. S. (2011). Helping military families through the deployment process: Strategies to support parenting. Professional psychology: Research and practice, 42(1), 56.
Junco, R., Heiberger, G., & Loken, E. (2011). The effect of Twitter on college student engagement and grades. Journal of computer assisted learning, 27(2), 119-132.
LaLone, M. B. (2012). Neighbors helping neighbors: an examination of the social capital mobilization process for community resilience to environmental disasters. Journal of Applied Social Science, 6(2), 209-237.
Levinson, W., Lesser, C. S., & Epstein, R. M. (2010). Developing physician communication skills for patient-centered care. Health affairs, 29(7), 1310-1318.
Miller, W. R., & Rollnick, S. (2012). Motivational interviewing: Helping people change. New York: Guilford press.
Moser, S. C. (2010). Communicating climate change: history, challenges, process and future directions. Wiley Interdisciplinary Reviews: Climate Change, 1(1), 31-53.
Noll, J., Beecham, S., & Richardson, I. (2010). Global software development and collaboration: barriers and solutions. ACM inroads, 1(3), 66-78.
Nrcross, J. C., Krebs, P. M., & Prochaska, J. O. (2011). Stages of change. Journal of clinical psychology, 67(2), 143-154.
Peppercorn, J. M., Smith, T. J., Helft, P. R., DeBono, D. J., Berry, S. R., Wollins, D. S., … & Schnipper, L. E. (2011). American society of clinical oncology statement: toward individualized care for patients with advanced cancer. Journal of Clinical Oncology, 29(6), 755-760.
Ruch, G. (2013). ‘Helping children is a human process’: researching the challenges social workers face in communicating with children. The British Journal of Social Work, 44(8), 2145-2162.
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