MSM7030 International Management Assignment Sample
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Introduction
The circumstances of the contemporary market replicate that the operation and human resource management system (HRM) had become a significant tool enabling the organisations to develop its depicted goal and objects. Supporting to the prior statement, Jetcheva (2015) denoted that the business pressures are harshly amassed based on which the management of the UK airline industry had introduced different tentative procedures to improve the nature of organisational performance and employee efficacy. Considering the fact, Davis (2016) mentioned that the aviation authority requires a setting of an effectual and faithful human resource management system, where the internal staffs would obtain adequate encouraging and motivational factors to implement an optimistic involvement towards the organisational goals and objectives.
Hence, the current study intends to critically evaluate the key operations and human resource management issues faced by the leading airport organisation and airline brand named British Airports Authority and British Airways. The researcher has also assessed the different types of key operations and HRM approaches, methods and models to address the issues experienced by both the organisations. Furthermore, a strategic recommendation has also been presented in the current paper to relate with the actual actions given in the case study. Therefore, it is a proven fact that human resource management system and admitting the importance of a competent performance management system are highly required for aviation firms to sustain the global operations.
A diagnosis and critical review of the key Operations and Human Resource Management issues faced by both the British Airports Authority and British Airways:
The key Operations and Human Resource Management issues faced by the British Airports Authority:
The British Airways is one of the leading airlines company in the world. There have been several problems regarding the different human resources management and operations of running the airport. These problems affect the entire image of the British airways in every way and affect the total running of the airport in several ways. There were problems in good communication between the airport staff and the people who visited the airport (Armstrong and Taylor, 2014). There are also problems regarding the different technological problems like the proper checking of the different bags and lug gages at the counter of the gates due to malfunctioning of the electronic counter at the airport. There has been failure of giving proper training to the different staff or employees of the British airport authority which leads to the increase of the different malfunctioning of the different staff in the airport (Bloom et al. 2015) .This leads to a bad image of the British airport in front of the different people who comes at the airport to avail the different flights. The failure of the proper communication between the different staff within the British airports authority have led to a total mal function of the entire process carried out by the British airports authority on a whole. According to Heizer (2016), there have been several cases of miss communication by the staff with the different passengers who comes at the airport to avail the service of the British airways. There has been bad behaviours by the staff with the different people and also sometimes wrong information are also given to the different people about the timing of the different flights and causing harassment of the people at the British airport.
There have been also several issues of lack in proper management of the different operational procedures carried out by the British airports authority which includes proper way of using the technology used at the baggage counter to check the bags. There have been several issues faced by the passengers at the British airport of miss -placement of the different personal belongings of the people who comes at the British airport to avail the service (Mahadevan, 2015). The employees and staff of the British airports authority lacked in proper training on using the technology used to check the bag gages of the different people at the airport properly .The British airport authority lacks in giving proper training or method of using the technology of checking the baggage in a proper way for the safety of the people. The use of the latest technology used for checking the different bag gages at the British airport is of the latest technology and there are always risks of miss handling of the different bag gages of the people who come to avail the service of boarding the planes of British airways (Renz, 2016). There have to be given proper training and also proper lessons have to be given by the different management officials of the British airports authorities to the different staffs operating in the British airport to use the technology in a proper and efficient way to prevent more malfunctioning of the technology in the future also.
The management officials of the British airport also understood that there was a lack in providing proper and efficient training to the different staffs or employees working in the British airport. As stated by Richards (2017), this has resulted in creating more in-disperancy of the people to the different staff or employees of the British airways authority. There has also been problems in maintain the overall cost of t maintaining the British airport in a right way. This has resulted in managing the different operations of the new technologies adopted by the British airports authority to properly safeguard the interests of the public in a better way. The operational costs used by the authority of the British airports authority has to be maintained and the total costs have to be utilized in an efficient manner to have the right technology and to use it for maintaining the protection and also to provide the best t possible service to the different people who comes to avail the service of the British airports.
The airports authority of the British airways has to maintain all the maintenance cost by properly maintaining all the operating l the functions of the airport in an efficient and suitable method to provide the best possible service to the different people who comes to avail the service of the British airways at the airport. There has been always risks faced by the airport authority of the British airways in maintaining a new technology device and also properly checking the different were abuts of the device to effectively utilize it (Schuler and Jackson, 2014). The technology of the newly device adopted by the airports authority of the British airways have to be properly checked by the different management officials of the British airports authority and present the technology in a better way to the different people who comes to avail the services of the British airports authority. According to Wai Foon and Terziovski (2014), this will help to create a positive image and also will help to make the different people feel more positive about the attitude and behaviours of the different members of the British airports authority. The management officials of the British airports authority has to carefully sort tout the issues and also minimize the different risks of adopting new technology for providing better service to the different people who comes at the British airport(Simpson et al. 2015). The management of the British airport have to always take care that effective training programmes are given to the different staff or employees of the British airports and an effective communication has to be developed between the top management of the British airport authority and the different staff or employees working in the British airports (Spring et al .2017). These procedures will help to maintain the different human resource management procedures and also will help to have effective operational procedures in the British airport in the future. The overall image of the British airport will look positive towards the common people and will also help to increase the total profit of the British airports by attracting, more and more people to avail their service in the future.
The key Operations and Human Resource Management issues faced by the British Airways:
British Airways is a productive and influential organization confronting many changes in the previous couple of decades. This makes the organization a phenomenal case for study. British Airways is one of the market persuasive brands inside the carriers business in U.K. The organization has tremendous career opportunities (Davis, 2016). The carrier is devoted towards quality-benefit. It has its forceful points of interest. British Airways has colossal chance of expanding and showing signs of improvement of its administrations. British Airways opened the terminal 5 for commercial purposes on 27 March 2008. The opening function was visited by several air terminal experts and specialists (Fitzsimmons and Fitzsimmons, 2010). Unfortunately, rather than excellent opening the terminal 5 opening went as a fiasco, bringing about cancellations of around 38 flights, and lost gear operational and specialized issues.
Co-ordinations and arrangements: On the opening day staff landing to work couldn’t discover the parking, the signs to auto stopping was misty, it set aside lengthy time span for the staff to stop the vehicles and subsequently staff arrived late to work. Next, the terminal 5 building had no reasonable signs to explore inside the working, according to the union delegates, the specialists didn’t comprehend where to go, and a portion of the staff could not enter through security doors (Debela and Hagos, 2015). The baggage handlers couldn’t get in to the terminal on account of despicable preparing and less learning on the building. The computer framework in the terminal didn’t perceive the staff ID’s, so the staff couldn’t sign in to the frameworks. This brought about making just 2 work areas working rather than 28 work areas exhibited. Indeed, even after the staff logged the frameworks showed blunder messages indicating access denied to logon to do the genuine work.
Around 17 terminal lifts stuck and fizzled, in light of this travellers confronted trouble in getting in to the stairs and impaired clients couldn’t enter in to the building. The travel framework separated subsequently neglected to move travellers from primary terminal to satellite terminal and prompted cancellations of flights (Pereira and Malik, 2015). Entryways intended to be kept open were bolted and subsequently the staff and travellers couldn’t have the capacity to explore in to the building. The electronic screens, walkways and elevators were fizzled. Because of specialized mistakes these neglected to work and staff couldn’t sign in to frameworks and there was no data showed on the screens (Kramar and Syed, 2012). The things dealing with framework neglected to work after the primary flight arrived and brought about stuff loses. Staff, because of absence of preparation, over-burdens the belt and it quit working, due to this reason a few flights even left with no baggage.
Low assurance and positive attitude: Most of the staff didn’t turn up for preparation. Accordingly, the stuff handlers and ground staff were unhelpful amid the issue. There were insufficient staffs chipping away at the day to volunteer (Brijs, 2012). BA did not enlist an additional staff and just requested that the present staff help on the day offs without payment.
Absence of correspondence and emergency administration: There was no appropriate correspondence from the BA to travellers. This drove a large portion of travellers feel disappointed. There were no declarations and no data was seen on screens and sites. On the primary day by 5:30 am around 200 travellers were lined up for instructions about cancellations. There were around 26 operational work areas on the very day yet just 2 work areas were active.
Human resource management is vital for associations to bring out the best out of its workforce. Representatives in any association don’t have similar qualities and along these lines there ought to be a decent system to perceive this assorted variety and use it to the benefit of the organization. British Airways is one of the biggest carriers in Europe; since its initiation in 1919. Every decade, the carrier has encountered development and difficulties; these difficulties have changed the aircraft to its present status (Johnson and Clark, 2008). In 1977 the carrier completed vital revamping in its management framework and brought the majority of its operations into a solitary useful base; distinctive offices were made and were likewise given diverse obligations. There are two key components of human resource management: hierarchical conduct and organizational advancement. These two components have been facing issues recently.
Hierarchical Behaviour: Hierarchical behaviour is a major device for human resource management. It is a capable device and it adds to the accomplishment of organization’s business. This device is as of now taking control of numerous associations on the planet. It can be characterized as understanding, anticipating and controlling of human conduct in an organization (Slack et al., 2013). Hierarchical conduct in an organization like BA depends on a few crucial elements: globalization and representatives’ assorted variety, changed labourer observation and desire, engaging workers, improving quality and yield, motivating advancement and change, organization reorganization and upgrading moral conduct. BA needs to take little endeavours to make its HRM more productive.
Globalization: Globalization of organizations has incredibly influenced human resource management. The human resource management is constrained to adjust to the new laws, adjust with new dialects and furious rivalry in worldwide market; there are additionally new management styles and new business morals. In regard to this, the part of faculty, enlisting and preparing of representatives, pay, maintenance of workers, saving of staff, needs a worldwide viewpoint (Renz, 2016). For an association like BA to hold on and be effective in such condition it requires to be dynamic and proactive. More to this point, an association can just accomplish this if and just on the off chance it has best staff set up. Globalization represents a few difficulties to numerous associations: because of propel innovation included, it expects associations to utilize equipped and capable staff; furthermore, it urges associations to act as a group concentrating on one mission; thirdly, it needs countless and specialists (Rees and Edwards, 2011). Correspondingly, globalization influences directors in a major manner. For instance, chiefs are expected to perform obligations in outside countries or maybe presented on work in various countries, the supervisors confront extremely intense difficulties; should oversee staffs liable to be entirely unexpected from the ones they have been overseeing at home (Simpson et al., 2015). Adjusting to this may confirmation to be exceptionally troublesome for the chiefs. Looked with such circumstances, authoritative conduct is essential for it portrays unmistakably the way directors can work with such representatives effectively. Hierarchical conduct gives a reasonable point of view while in transit to approach such condition effectively, disregarding the assorted management style the supervisor has.
Critical evaluation and justification for the key Operations/HRM approaches techniques, methods, models to address the issues:
The key Operations/HRM approaches techniques, methods, models to address the issues of British Airports Authority:
British Airport authority or Heathrow airport holdings limited is the United Kingdom based operator of British Airlines. Heathrow’s fifth terminal was opened by British Airways Authority on 27 March as a business propaganda (Su and Yanm, 2015). The Heathrow with British Airport Authority also operates Gatwick airport and London Stansted Airport. As promised the British Airport Authority tries to provide a better experience to the passengers and this increases the expectations of the passengers towards BAA, but many challenges are faced by BAA which BAA have to manage. For solving various issues BAA uses some methods and models which help it to cope with the problems faced.
The first thing that the BAA concentrates is on how to improve the overall performance of Heathrow. Passengers have already gone through hassles due to security checking, bagging system and for many other issues. That’s why BAA management developed many plans to improve the performance of Heathrow. The BAA is designing its terminal capacity so that it can afford and give relief to 35 million passengers and prevent overcrowding and solve matter which it is facing.
For developing overall performance some specific changes are to be made. The ambition of BAA is to have exceptional performance from the employees so that the company can provide a top class experience to the passengers. BAA continuously monitors the performance of employees. BAA carries out a performance assessment test on a monthly basis. During recruitment the employees are well assessed so that the employees can keep up with the challenging phase of the company. Developing the employee’s performance will be good for company’s status and for its future development. Employees take different training programs which are organized by BAA for improving the skills of the employees. These training programs also motivate employees and stimulate the staffs to perform better.
BAA also motivates the employees by giving awards for good work. For this the employees try to do a better job which thus helps to increase the productivity of the company. BAA provides incentives to employees on the basis of every employee’s performance. BAA provides incentive when the target is fulfilled. BAA creates opportunities for the employees so that the employees can do better work and earn the reward (Chenhall and Langfield 2017).
A model is introduced by the HR team in BAA which is known as “freedom to manage“. This model program was first introduced in 1995-1996. This model concentrated on developing the employee’s talent and Intelligence and also the employee’s brain power. By improving the skills of the employees the company will make the employees potent enough to manage customers, costs and internal processes effectively and also efficiently. This model gives the employees opportunity and also the ability to contribute more towards the company and develop one’s own performance level according to the expectations and need of the BAA. In accordance with the model employees are provided with greater personal responsibility in specific areas and are also provided with the authority to act with one’s own decision making skills.
The human resource management system though develops employee’s performance but still keeps an eye on the data collection made in different sectors of BAA and also on the risk management sector. An HR manager also sorts issues, controls and provides procedures related to contractors and also ensures that the transparency between the contractors and subcontractors are maintained well.
The human resource management system designs models in collaboration with engineers and designers by keeping many problematic features in mind to bring out solutions for those problems previously faced and also the ones which can arise. Airport can have many kinds of accidents and hazards and for that safety is highly required with preventive steps but in a cost effective manner. Prevention also includes awareness which is to provide and all these factors are dealt by the HR team. For risk management the BAA have also regulated the project environment wherever construction or renovation occurs to stop the cycle of risk factor.
BAA creates a good relationship with the suppliers, contractors, subcontractors, employees and also with the passengers or customers. To avoid differences with the contractors the HR management team creates a contract with the contractors and sub-contractors which includes terms and conditions and for finalising a contractor BAA performs a scenario-based test. BAA keeps it a point that contractors and suppliers work together in a friendly manner to complete the projects on time. The relationship with the contractors is developed with the help of the human resource management.
BAA forms a commercial strategy which is includes a commercial agreement model and commercial policy to reduce the risk of commercial barrier. These strategies basically have four key elements. These are:
- The client holds all the risks yet it is actively managed by the whole team
- The company will underpin all financial risks and for that reason contractors must not worry that they will have to face financial issues when something goes wrong in the company.
- Contractors will work to predetermined fixed profit levels
- Contractors will have to work in partnership with company and also with sub-contractors and suppliers.
BAA has created a good relationship with the contractors on the basis of the promises the company made with the contractors. This above mentioned agreement helps in this regard.
For making the experience more developed at first the HR management team finds out what are the specific issues the passengers are facing at that time. As the problems are evaluated suitable plans are made to solve the problems. New additional changes are made to improve the difficulties that are being faced. Some previous established features are changed also in this regard. New improved facilities techniques are added up to make the experience a ravishing one (Keegan,et.al., 2017 ). BAA previously had complaints that the company is placing new shops but it needs to have more security aisles. For this reason BAA have started to develop its security centres and make it stronger to avoid any unwanted incidents. Baa also removed some of the shops after the criticism which it had to face.
The BAA have a problem that it used to exclude general aviation access to its airport. This is probably done by banning the movements of light aircraft and also by putting high fees and mandatory handling charges (Jetcheva, 2015). The Baa prohibited any recreational, commemorative, charity flights. But now BAA have taken steps to solve this issue and also is including the waiving of mandatory handling fees for light aircraft.
Another model named Heathrow surface access model (HSAM) is used by the BAA which was developed by MVA consultancy. BAA similarly also uses the Air passenger mode choice model (SERAS) ( Waterhouse and Keast 2012). Both the models are similar in structure (McLoughlin et.al 2017). The SERAS model is a nested logic model which covers 12 defined ground access models and has six separate market segment coefficients. This model helps to provide the passengers a better experience and helps the passengers to select mode or access as per individual’s requirements. This model includes British rail services which are not provided by private airlines but this facility is provided by the BAA. Both the UK based passengers are provided with cab facilities (Pereira and Malik 2015). . The Heathrow rail services are also a mode of transport which is provided to the passengers. According to this model Heathrow bus services are also provided to the passengers. One of the difficulties the passengers usually faced was with the transport availability (Davis, 2016). All the above described mode of transport are provided to the passengers to have a hassle free journey and so the problem for transportation is now well sorted out with the SERAS and the HSAM model.
BAA always have a concern about its passengers. The strategy to develop the lagging point for its customers makes it one of the best airline industries. BAA with its strategies and techniques bring out innovative changes in its services and thus is always acceptable to the passengers (Jiuhua et.al 2016). The faults and problems which is previously faced are quite sorted now and with the help of the human resource management system future problem will also be managed with good ideas and innovative methods. The BAA have many models which have been created by the company to develop its flaws and also for keeping up with the promises it made to the passengers.
The key Operations/HRM approaches techniques, methods, models to address the issues of British Airways:
Discussion of relevant operational theory:
The management of the leading airline organization named British Airways has to be completely mindful of the noticeable quality of the operation management process. In Heathrow terminal 5 the vehicle select board of trustees was instructed by CEO with respect to British Airways routes that the building program was not completed totally and this made to bargained the testing many time before opening. In order to solve out this type of issue an effective operation management process with Total Quality Management (TQM) requires a set of effective management system that could create a satisfied customer through allowed the leading for extracting higher revenue and lower cost. According to the opinion of Jiuhua Zhu et al. (2016), the main principles of TQM process is to earn optimum customer satisfaction, employee engrossment and continuous performance improvement. It has been viewed that customer satisfaction factor has been lost in the first day of opening terminal 5. The customers had to face issue like loss of baggage and needed to wait in long queue. The flight cancellation was another issue experienced by the customers of the chosen aviation firm. In order to handle this type scenario, the management of British Airways required to arrange hotel rooms for the customers so that the issue of customer harassment can be avoided (Wai Foon and Terziovski, 2014). Adding to this, employee involvement is the another scenario that plays a vital role in getting success for an organisation. During the day of terminal 5 opening the staff arrived almost two hours late in the work place. It has been identified later that the workers have no prior notification about the cancellation of the flights also. However, it was the responsibility of airport authority to provide proper notification to the employees for handling the luggage management process of the customers. In this regards, Davis (2016) added that the ground staff of the airport required to be cooperated at the day to maintain the fame of the airport. In addition, an adequate numbers of volunteer was required during this day to maintain the entire situation.
On the other hand, continuous improvement in the performance management system is also a desirable component by the airline brand like British Airways. The chosen firm required to give proper training to the staff in a proper way so that the employees can handle this kind of situation in a better way (Renz, 2016). The employees required to train on the luggage handling system so that mismanagement with the customers’ baggage could not be occurred. Terminal 5 is a perplexing working structure with cutting edge framework which had an objective of enhancing client encounter and to demonstrate Heathrow air terminal as world class airplane terminal. In order to accomplish this a smooth opening was required yet unfortunately the opening was catastrophe and terminal 5 remained in all features of media and was an exciting issue in the entire world. As per the view of Slack et al. (2013), the issue was caused by mix operational and specialized disappointments. On other hand, there are a few issues in regards to hazard administration whether the management performed practices or not and the management could distinguish the issues previously opening day. The management of BA would have enlisted some additional staff for the starting days of the terminal. The management would require to try this before opening it. If the management would have tried then every single conceivable disappointment would be discovered and would have redressed it before opening (Simpson et al. 2015). In the event day the management would need to do a decent hazard administration framework in the operational administration. As indicated by media sources the air terminal staff was not able to offer responses to troublesome the inquiries. At the point when the issue raised the British Airways routes would have focussed a substantial representative with the goal that the passengers and the entire world have felt the British Airways considered the issue important. The management of British Airways would need to provide a free food and lodging rooms when the issue happened. This could assist the management of BA to manage the long-term harm of the organization with minor recompense.
Furthermore, in order to improve the quality and customer service operations there has to be a clear sign at the outside of the terminal 5 for managing the car parking. It is known from the given case study that staff could not discover the space for car parking and the workers were around two hours late to work, so if redress signs and flags were given the staff would have touched base to take a shot at time. Considering the words of Debela and Hagos (2015), there has to be clear signs in the working, as the terminal 5 is gigantic in its size with cutting edge framework. The passengers have been furnished with clear signs to explore inside the working, as the workers came to know from the issue that staff and gear handlers could not discover the assigned spots. Additionally, Pereira and Malik (2015) asserted that the staff would have been prepared a few times previously the opening day. Since on the opening day staff were indistinct about utilizing the new asset administration framework. At the point when the catastrophe occurred staff looked unhelpful, as the workers did not comprehend what was truly happening, and the staffs could not much response to the customers remaining in lines about the issues happened. The administration would have requested that staff arrive somewhat right on time to work to experience potential deferrals in entering in to the building which they never entered. British Airways would have enlisted some extra staff to volunteer the work on the opening day. The stuff handlers were not sufficiently given preparing to deal with the new exceedingly advanced gear taking care of framework, the workers would have given some additional preparation (Mahadevan, 2015). The new stuff framework hoped to have no reinforcement framework to recuperate when specialized defaults happens. Furthermore, the staff continue stacking it despite the fact that it quit working which brought about disjoin delays in recovering back the baggage. Moreover, it has been viewed that there were no declarations made and framework quit working, and the framework could not perceive staff ids. This is absence of testing done before opening. BA concurred it traded off on testing stage, in the event that it would have been completed a few times previously opening the management could have avoided this fiasco.
Leadership Theory (The Path-Goal Theory)
The Path-Goal Theory helps to control the leaders of the British Airways on the most proficient method to administer work by exhibiting how execution of an individual adds to accomplishing the required objectives. In accordance with this, Armstrong and Taylor (2014) added that the leaders could impact the way where the employees observe the work and follow the training and process of working at the workplace. It is also essential for the leaders to guide and reward the workers as per the performance. The process of effective leadership style would counsel the staffs for achieving the organisational objectives. In the opinion of Heizer (2016), there are four kinds of initiative named directive, supportive, achievement-oriented and participative leadership that requires to follow by the management of BA. The directive authority offer bearings to workers, supportive initiative offer help to individuals, participative administration counsels staff before settling on any choice, while achievement oriented endeavour to enhance execution of the organisation.
British Airways require to quickly execute a few human resource management practices to contend viably in the market. To begin with, to expel totally the bureaucratic structure of administration which existed in the association, British Airways utilized new best administration staff with great administration qualities that coordinated the need of the organization (Renz, 2016). Therefore, degenerated all the authoritative parts to line administrators. Adding to this, the divisions were streamlined to hold just couple of representatives with higher measures of specialists. Because of these progressions, the organization’s administration structure turn out to be more adaptable and was capable conveyed administrations to clients all the more successfully and proficiently.
Identifying how the recommended actions compare with the actual actions taken in the Case Study:
In this era of gloomy economic environment, coordination and communication are the only aspects that results in improvement in the sustainability. Considering this, the management of British Airways (BA) tried to enhance its dexterity with British airlines authority (BAA) in order to mitigate the chaos of Heathrow’s fifth terminal. Since, due to improper communiqué within the entire hierarchy of BAA and BA, the staffs failed to offer best services to the passengers. As a result, a hassle took place within Heathrow’s fifth terminal and it lowered the trust and faith of the consumers over the brand (Kapoor, 2011). Due to this, the profitability and brand image of the brand minimized resulting in worsening of the prosperity and dominance. Keeping this mind, the higher authority of BA and BAA decided to offer staff training sessions. The prime behind such type of training is to augment the knowledge and skills to handle the luggages and other materials of the consumers in an effective manner. At the same, the checking process might become more streamlined thereby diminishing the facets of inconsistency. However, it is one of the apt decision implemented by the authority of BAA since, it would prove advantageous in ruining the entire brand value of BA. On the other hand, training of the staffs would also increase the zeal and motivation towards their allocated works since; it would present varied types of ideas and facts (Walters and Waters, 2006). Thus, it would be beneficial for the organization since, it would offer finest quality of services to the clients and this would present a positive impact over its net income in future. Apart from this, the idea of public trials also proved to be one of the most imperative ideas for BAA as it would present the opportunity of the employees of BA to work jointly with BAA. Hence, the harmonization and togetherness among one-another would boost resulting in improvement of the performance. But, it is contradicted that, improper transference of message within the members of the entire group might lead to a pessimistic result. Such a conduct would not only hinder the entire productivity but also the activities of the employees of BA and BAA and thus, the reputation would get hampered seriously. Such an incident is viewed in the opening day of the Heathrow’s terminal 5 and it lessened the reliance of the numerous customers.
Furthermore, it is recommended that, a joint meeting need to be conducted every week in order to augment the operations of the baggage as well as check-in and check-out facilities. This would present the facility to the existing members to highlight the problems faced while operating the system (Walters and Waters, 2006). This might present options to fade off any sort of baggage handling issues and hence the productivity might get amplified considerably. Moreover, weekly meetings would also bump up the communication rate among the staffs and hence the problems of staff management would get diminished slowly and gradually (Gilmore, 2011). Additionally, it may be recommended that advanced technologies like IoT may also be introduced within BA. But to do so, proper discussion among the staffs about the pros and cons of the technique is extremely essential. Thus, it may be clearly analyzed that conversation among all the entities is one of the most vital requirement for the success of any firm (Hischer, 2011). Along with this, it is also suggested that regular monitoring of the activities is also very crucial in order to mitigate any sort of problems in the initial stage. And, supervision of the senior members and leaders would increase the proficiency of accomplishment in the coming age (Clarke, 2013). In addition, the logistics team of BA also needs to converse with the executives of the baggage department so as to simplify the assigned work. This would swell the relationship and the bonding among the employees of BA and BAA and this would remove the opportunity of any sort of discrepancies. Hence, the operations of the consumers of the BA would get simplified and smoothened and the position would also get enhanced (Kapoor, 2011). Varied types of on-job training courses also need to be presented by the seniors while recruiting the fresher’s in order to retain the efficiency.
Thus, it may be revealed that, the administration of BA and BAA widely followed the above proposed features within their operations (Sari, 2013). Due to this, the limitations observed within the opening of Heathrow’s terminal would get alleviated thereby swelling its renownedness and leadership in the market among many others (Rao, 2012). Nevertheless, primly the mutual bonding and attachment with one-another is the only requirement that would result in its victory. And it would be obtained through crystal clear communiqué within the entire down-level employees of the firm. Failure to do so, might create various distressful situation and hence the scenario of work would deteriorate day by day. Thus, BA and BAA need to work jointly so as to remain in the top-most place in the segment of airlines despite of the presence of many others.
Conclusion:
Conclusively, it may be mentioned that, staff management is exclusively important in order to maintain the functions of the organizations actively. However, to do so, proper synchronization and chatting is indispensable. Only then, it would not only boost the motive of work but also the productivity and skills. In spite of knowing it, most of the global firms fail to maintain it and so it has to bear various risks in its operations. Similar example is viewed within the case study of BA. Due to inadequate adroitness and training, the staffs failed to offer requisite services to the clients and the brand attained a significant set-back. The net profit and the market share of BA diminished that diminished its status and name within the minds of the premium customers. So, in order to allay such types of mishaps, BA tried to maintain a connection and understanding with BAA so as to remain in the leading place in this situation of extreme turmoil.
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