Activity 1:
An analysis of Nippn.
| Vision | The mission of Nippn is to “strive as a corporation, to gain trust from customers and continue to grow in strength. Make an effort on a daily basis to keep every customer satisfied, by offering, in every area of business, competitive products and services of superior quality, thereby contributing to society”.
With the consideration of the mission statement of Nippn, it can be said that the company focuses on two areas which are business development and customer satisfaction. In simpler words, the company focuses on improving customer satisfaction which eventually helps in the development of business. The product quality of the company is also a key aspect of improving customer satisfaction. |
||
| Quality
(4 Vs & SQFD&C) |
Evaluation High / moderate/ low | Description and justification
|
Implications
|
| Volume | High | High volume means the customers’ intention as well as trust in a company to purchase certain products. | It means Nippn needs to focus on maintaining its product quality to meet the customer demands and strong presence in the market. |
| Variety | High | High variety means an organization operates its business with a diverse range of products or services. With the presence of a diverse range of products, a company gets assurance on the increase of sales. | The presence of different products ensures the company to be dependent on a particular product for sales. Further, the sustainability of the business is also ensured as a failure of a product can be equaled with other products. |
| Variability | Moderate | Variability is the external factor that can lead to making changes in the requirement of products among the customer. A moderate level of variability means the external factors have an average level of impact.
|
With the moderate level of variability in Nippn, it can be said that the Covid-19 has become an external factor that negatively impacted the business. However, the organization operates in several different countries which ensures business sustainability. |
| Visibility | Low | Visibility reflects on the value chain of a business which is low for Nippn.
|
The reason for low visibility in the business of Nippn is due to the lack of promotional activities by the company. This is why the company requires to focus on the effective use of promotional campaigns to interact with the customers. |
| Speed | High
|
Speed is defined as the time required for the production of products.
|
With high speed, Nippn shows that the company is capable of producing products in large numbers. |
| Flexibility
|
High | Flexibility is the ability of a business to control the production process. | The high level of flexibility in Nippn shows the organizational capability of increasing or decreasing production. |
| Dependability
|
Moderate
|
Dependability is the ability of a company to rely on others for production, especially the supply chain area is considered in it. | With a moderate level of dependability, Nippn shows dependency on others for some reasons. Nippn has to rely on others for the supply chain. |
| Cost
|
Low
|
Low cost means the ability of a company to produce products at a low cost and control production costs.
|
The company produces products in large quantities which allows them to control the cost of production. |
| Quality | High | High quality of products means a company is capable of fulfilling the demand of customers. | The company’s mission statement reflects on the focus on quality. The company maintained the quality of products to improve customer satisfaction. |
| Vision | The mission of Nippn is to “strive as a corporation, to gain trust from customers and continue to grow in strength. Make an effort on a daily basis to keep every customer satisfied, by offering, in every area of business, competitive products and services of superior quality, thereby contributing to society”.
With the consideration of the mission statement of Nippn, it can be said that the company focuses on two areas which are business development and customer satisfaction. In simpler words, the company focuses on improving customer satisfaction which eventually helps in the development of business. The product quality of the company is also a key aspect of improving customer satisfaction. |
||
| Quality
(4 Vs & SQFD&C) |
Evaluation High / moderate/ low | Description and justification
|
Implications
|
| Volume | High | High volume means the customers’ intention as well as trust in a company to purchase certain products. | It means Nippn needs to focus on maintaining its product quality to meet the customer demands and strong presence in the market. |
| Variety | High | High variety means an organization operates its business with a diverse range of products or services. With the presence of a diverse range of products, a company gets assurance on the increase of sales. | The presence of different products ensures the company to be dependent on a particular product for sales. Further, the sustainability of the business is also ensured as a failure of a product can be equaled with other products. |
| Variability | Moderate | Variability is the external factor that can lead to making changes in the requirement of products among the customer. A moderate level of variability means the external factors have an average level of impact.
|
With the moderate level of variability in Nippn, it can be said that the Covid-19 has become an external factor that negatively impacted the business. However, the organization operates in several different countries which ensures business sustainability. |
| Visibility | Low | Visibility reflects on the value chain of a business which is low for Nippn.
|
The reason for low visibility in the business of Nippn is due to the lack of promotional activities by the company. This is why the company requires to focus on the effective use of promotional campaigns to interact with the customers. |
| Speed | High
|
Speed is defined as the time required for the production of products.
|
With high speed, Nippn shows that the company is capable of producing products in large numbers. |
| Flexibility
|
High | Flexibility is the ability of a business to control the production process. | The high level of flexibility in Nippn shows the organizational capability of increasing or decreasing production. |
| Dependability
|
Moderate
|
Dependability is the ability of a company to rely on others for production, especially the supply chain area is considered in it. | With a moderate level of dependability, Nippn shows dependency on others for some reasons. Nippn has to rely on others for the supply chain. |
| Cost
|
Low
|
Low cost means the ability of a company to produce products at a low cost and control production costs.
|
The company produces products in large quantities which allows them to control the cost of production. |
| Quality | High | High quality of products means a company is capable of fulfilling the demand of customers. | The company’s mission statement reflects on the focus on quality. The company maintained the quality of products to improve customer satisfaction. |
