HRM Critical Essay Assignment Sample
Critical Review Based On: What type of leadership style(s) should be adopted in hospitality management?
Elkhwesky, Z., Salem, I.E., Ramkissoon, H. and Castañeda-García, J.A., 2022. A systematic and critical review of leadership styles in contemporary hospitality: a roadmap and a call for future research. International Journal of Contemporary Hospitality Management, 34(5), pp.1925-1958.
The leadership style plays a significant role in the success and effectiveness of business across the industrial sectors. The potential aim of the leadership identifies a critical component, as it sets the tone for the company culture, and organizational goals (Elkhwesky et al., 2022). In the context of the essay, different leadership styles and their significance have been adopted in hospitality management.
The leadership provides directions and vision for the organization’s mission, values and objectives to communicate effectively to the employees at each level. However, the leadership emphasizes more effective decisions to affect the business and subordinates in an organization, therefore, leadership might delegate and participate with their fellow business members.
There are various leadership styles consisting of transformational, transactional, Laissez-faire and servant leadership styles. It has been critically identified that the leadership styles are different in terms of different organizational performances, employee retention rates and several levels of business commitment. As opined by Ciftci and Erkanli (2020), leadership style plays a critical role in the hospitality sector, as it is beneficial for businesses in terms of making quick decisions, and clear direction to their employees.
Additionally, the leadership style consists of an employee decision-making process to increase the sense of ownership and engagement. With the evidence of literature, leadership style provides huge support for hotels consisting of employees, and consumers. For instance, ethical leadership is important to identify trust and business commitment for employees. Similarly, transformational leadership is significant for hotel consumer satisfaction (Hoang et al., 2021).
In hospitality management, customer satisfaction, employee engagement and better service quality can be effective in significant contexts. However, the democratic leadership style is well-suited in the hospitality business. This is because the leadership style facilitates huge support in creativity, collaboration, and consumer-centric decision-making.
The leadership style involved in the employee decision-making process leads to a huge improvement in innovative solutions and a greater sense of engagement and ownership with business members (Chang et al., 2021). Considering the cons, hospitality management might offer several limitations in certain situations. Democratic leadership style might be time-consuming, as a result, businesses may fail to take immediate actions while needed.
Moreover, servant leadership is also found to be the best fit for hospitality management because it emphasizes empathy, collaboration and focus on employee well-being. As per the statement of Bavik (2020), the leadership prioritizes both the specific needs of employees and guests by creating a positive environment and offering exceptional services.
Regardless, the leadership style also comes with various limitations, servant leadership may create uncertainties in mitigating turnover in the face of broader industry challenges due to seasonal fluctuation and poor demand for work (Boukis et al., 2020). Despite this, the importance of creating a comprehensive review of leadership style in the hospitality industry identifies the way and approach, and how it might be investigated in the future. Therefore, the review of the article provides a deep focus on a single leadership style to empower a positive working culture in hospitality and tourism management.
As a result, there are limited systematic reviews in the literature based on addressing the leadership style in the hospitality industry, as it needs to conduct more reviews to indicate the essay outlets or journals based on leadership style adoptions. As per the statement of Arasli et al., (2020), the transformational leadership style is often effective in hospitality management because it inspires and motivates the employee to provide excellent services.
Similarly, it articulates a compelling vision for outstanding consumer experiences and inspires employees to work towards that vision. Considering the cons, implementing transformational leadership might require significant time and resources to develop a shared vision, and inspire employees to foster a culture of innovations. The leadership style relies on building huge relationships and trust with employees over time, as trust and time can be huge challenges in an environment where turnover is huge (Donate et al., 2022).
In the context of hospitality, the consumer provides a huge focus on service-oriented and engagement of employees. The studies have investigated that, almost £1 trillion of cost has been induced as loss, due to employees being disengaged and cost deviances worldwide in the hotel industry (Rabiul and Yean, 2021). Considering the relationship between leadership style and work engagement, the studies identify that the communication of leaders is one of the most critical factors that influence employee engagement at work.
Although servant leadership and transformational leadership share similar goals, approaches differ. Therefore, transformational leadership might be adopted by the hospitality sector because the leadership style goes beyond the mutual exchange and attempts to transform followers to higher expectations for the hospitality vision.
Thus, it has been justified that transformational leadership styles are more likely to employ direction-providing to generate employee confidence and morale. It has been identified through peers, that the leadership style generates a profound impact on hospitality management. Hence, it influences various aspects of organizational performance and employee engagement.HRM Critical Essay Assignment Sample
Similarly, the leadership style adoption can positively impact employee morale and engagement in the hospitality industry. This is because employees feel more valued, and supported by their leaders to provide exceptional services. The potential findings of studies identify that the transformational leadership style is the best fit for hospitality firms to provide a direct impact on service quality and consumer satisfaction in hospitality settings.
In such scenarios, the leaders must provide training and development programs specifically designed to enhance leadership skills and competencies among managers. In addition to incorporating a structured leadership development and pipeline to identify high-potential employees for their future leadership roles. It helps the hospitality firm to ensure practices and behaviour align with the core values and organization’s missions. As per the statement of Gui et al., (2020), demonstrating the leadership style adoption in hospitality has made huge progress over the last few years.
Moreover, the studies still face a lack of theories and models to examine the impact of different leadership style adoption in hospitality firms. Hence, the deviating effects of motivation languages have identified a positive implication within work engagement and employee retention rates through adopting leadership styles. The leader’s communication is one of the hygge components that links the adoption approaches of various leadership in the hospitality sector, such as transformational, servant and democratic leadership styles.HRM Critical Essay Assignment Sample
References
Arasli, H., Altinay, L. and Arici, H.E., (2020). Seasonal employee leadership in the hospitality industry: a scale development. International Journal of Contemporary Hospitality Management, 32(6), pp.2195-2215.
Bavik, A., (2020). A systematic review of the servant leadership literature in management and hospitality. International Journal of Contemporary Hospitality Management, 32(1), pp.347-382.
Boukis, A., Koritos, C., Daunt, K.L. and Papastathopoulos, A., (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management, 77, p.103997.
Chang, H.T., Chou, Y.J., Miao, M.C. and Liou, J.W., (2021). The effects of leadership style on service quality: enrichment or depletion of innovation behaviour and job standardisation. Total Quality Management & Business Excellence, 32(5-6), pp.676-692.
Ciftci, D.O. and Erkanli, H., (2020). Mediating role of the positive psychological capital on the relation between the authentic leadership style and employees’ work engagement: An applied study on hospitality industry 1. Business and Economics Research Journal, 11(2), pp.461-478.
Donate, M.J., González-Mohíno, M., Appio, F.P. and Bernhard, F., (2022). Dealing with knowledge hiding to improve innovation capabilities in the hotel industry: the unconventional role of knowledge-oriented leadership. Journal of business research, 144, pp.572-586.
Elkhwesky, Z., Salem, I.E., Ramkissoon, H. and Castañeda-García, J.A., (2022). A systematic and critical review of leadership styles in contemporary hospitality: a roadmap and a call for future research. International Journal of Contemporary Hospitality Management, 34(5), pp.1925-1958.
Gui, C., Luo, A., Zhang, P. and Deng, A., (2020). A meta-analysis of transformational leadership in hospitality research. International Journal of Contemporary Hospitality Management, 32(6), pp.2137-2154.
Hoang, G., Wilson-Evered, E., Lockstone-Binney, L. and Luu, T.T., (2021). Empowering leadership in hospitality and tourism management: a systematic literature review. International Journal of Contemporary Hospitality Management, 33(12), pp.4182-4214.
Rabiul, M.K. and Yean, T.F., (2021). Leadership styles, motivating language, and work engagement: An empirical investigation of the hotel industry. International Journal of Hospitality Management, 92, p.102712.
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