CHCAGE003 Coordinate Services Assignment Sample
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Activity 1A
Answer 1
Individualised plan significantly assist in the care needs of an individual as care plan incorporates specific aspects of patient’s care based on their medical diagnosis. It can be based on dietary or list of meds or exercises which can be either provided to the old person or can be assisted to provide the guidance, (Coleman & Boult, 2003).
Answer 2
Seven clients’ rights are-
- To attain significant care based on his or her needs
- To effective use of his or her consumer, personal, legal and civil rights
- To personal privacy
- To freedom of speech
- To maintain his or her self-independence
- To be free from the fear of reprisal
Answer 3
While discussing and negotiating requirements with the client or other patients, it is required to listen to their needs first and based on that make the necessary negotiations. This can result in a fruitful discussion where each party would be satisfied.
Answer 4
3 cultural differences are-
- Perception of one person from others
- Attribution style
- Cognition
Answer 5
It is rehired to prioritize as well as identify the needs, goals, and preferences of the older person based on their individualized plan as at their age this plan is the only support of their survival. By maintaining the individualized plan effective support can be provided to them which can motivate and encourage them extensively.
Answer 6
The Social model of disability depicts that disability is the reason behind the way a society is organized. It significantly analyses the best ways to remove criticality or barriers that confine the choices for the disables people. As long as the barriers are not removed the disabled people cannot live independently and make their own decisions, (Hellström & Hallberg, 2001). Therefore, the barriers need to be removed to offer disabled people control over their own lives and feel equal and free amongst others.
Activity 1B
Answer 1
It is always required to consult with other personnel when analyzing the appropriate program of care and support for the older person as it assists in authenticity and validation of the program without which it may lead to poor care and support. Taking the advice of others can assist to make a suitable judgment and improve the program.
Answer 2
It is always required to incorporate the family members or carers of the older person while assessing their requirements in order to appropriate support required for the older person and assist them at every stage, (Goodwin et al. 2014). They can assist to provide details and needs of the older person in details which can help to offer effective care and support.
Answer 3
Checklist–
| Analysing the exact issue of the older person | ✓ |
| Notifying colleagues or consultants or family members of the services that are needed | ✓ |
| Providing effective safety plans for the older person | ✓ |
| The arrangement of immediate support of the older person | ✓ |
| Analysing the perfect level of intervention | ✓ |
| Using the advice of colleague or other personnel | ✓ |
Activity 1C
Answer
In order to ensure that the service providers are aware of their roles and responsibilities, the following are the clarification with examples-
- Adhere to own work responsibility and role
Example– In case a particular work has been provided to the service provider, he or she must learn to take up the responsibilities and perform their task effectively by keeping in mind about the safety of the client which can result in better support and care.
- Attain significant information from the personal care support plan
Example– The service providers must gain relevant information about the client in order to provide effective care and support from families or carers, (Inouye et al. 2014). For instance, if an individualized plan has a dietary concern, then he or she must gain relevant knowledge about the diet of the patients as well as about medicines t provide significant support and care.
- Provide grooming and general hygiene
Example– For instance, the service providers are asked to provide hygiene and grooming then he or she must offer their best to perform moving methods for client lifting, personal care tasks as well as utilize equipment and aids.
Activity 1D
Answer
Indicators of elder abuse and neglect-
Signs and symptoms
| Untreated health problems, dehydration, unattended hygiene, malnutrition, untreated bedsores |
| Unclean living conditions and unsanitary |
| Report of a resident of the nursing home due to mistreated |
| Improper care as well as inconsistent with an explanation of an injury |
| Sunken eyes and poor coloration |
| Forced isolation as well as lack of necessities |
| Lack of personal items, personal effects, and pleasant living environment |
Behavioral signs
| Anger, fear, agitation, and anxiety |
| Confusion and hesitation to speak openly |
| Depression, isolation, and withdrawal, (Osborn et al. 2014) |
| Implausible stories as well as contradictory statements |
| Ambivalence, non-responsiveness and resignation |
Signs of caregiver
| Thinks or talks older person as a burden |
| Prevents elder to see visitors or restrict them from speaking |
| Withholds affection |
| Aggressive, anger and indifference behavior towards the elder |
| History of family violence, abuse, criminal behavior or mental illness |
| Inappropriate sexual relationships or flirtation |
Activity 2A
Answer 1
Ten health and care services need to provide to an elderly person-
- Strategies to assist an elderly person with care needs
- Offering grooming and body hygiene
- Offering oral hygiene
- Conduct personal care support plan
- Attain role of carers
- Follow Occupational health and safety procedures and issue
- Practices of privacy and confidentiality
- The utilization of common equipment and aids
- Follow organizational protocols and policies
- Informed observation and immediate report
Answer 2
Three different health and care programs that are available for older persons under Australian government are-
- Commonwealth Home Support Programme
- Younger people in aged care
- Home Care Packages
Activity 2B
Answer–
In order to access community support agencies, it is required to assist older persons effectively. I have enhanced by individual dependencies as well as provide effective care to ensure that the older person is getting appropriate care by effective setting, (Davison, 2010). I have to enhance my personal as well as professional attributes as well by attaining a safe environment for the older persons including caring and cleaning, personal hygiene, preparing meals, continence management as well as mobility for their home. A care plan also needs to be made for offering appropriate care needs to the older person and fulfill all the caring requirements by relevant services. I have to consider the views and opinions of family and friends of the older persons as well to provide appropriate care needs to the older person additionally the view of another carer also needs to be considered.
I also have to consult with my colleagues and friends in order to provide appropriate care to the older person and assist during the times of need, (Clegg et al. 2013). I need to take effective steps to offer a soothing and comfortable atmosphere to the older persons for making them feel safe and flexible. Through this, I can get access to the community support agencies and I have to always focus on enhancing my abilities required to provide effective care needs to the older persons. Effective care is the only way to make older persons happy as well as to enhance my career options extensively
Activity 2C
In order to determine whether a support service or support worker is not appropriate for the service of the older person, the following are two ways-
Minimum care provided to elderly persons or person with disabilities
In case a support service agency states to offer service to a person with disabilities but fails to provide support worker in that job area then it would critically affect the care service of the older person, (Lymbery, 2010).
Delay in appropriate care needed for the elderly person
For instance, if an elderly person wants to move from the bed and the support worker does not assist the person to move then it is of low graded care service, (Bridges et al. 2010). This would critically impact on the professional service of the support worker as well as would impact the support service agency extensively.
Activity 3A
Answer–
As an example scenario, in case an older person is highly sick and requires significant support to family and carers, I can offer empathy as well as required assistance based on the need of the people. In case of family, I would support them in moral terms encouraging them to believe that the older person would recover soon and it’s also their help and support that can make the process with ease, (Ahmed & Haboubi, 2010). In case of the carer, I have to analyze the concern of his/her towards the older person based on that I would show empathy and additional assistance which would be required for making the scenario at ease and flexible. I would motivate both the carers and family to stick to the individualized plan and offer quality care to the older person. This can help them to become morally strong and by providing effective ways to treat the older person to the carers they can also learn to enhance their professional skills.
Activity 4A
Answer–
The information required form the service providers to ensure that they are aware of the feedback mechanisms in order to provide information about the effectiveness of the service delivery plan are the following-
- The service provider must be user-friendly in the context of accepting feedback.
- There must be clear procedures and delegations for employees to deal with the feedbacks and provide significant remedies, (Lynn & Adamson, 2003).
- The feedback data must be recorded in the system accordingly.
- The service provider must use the feedback information to analyze the problems and trends.
- The service delivery system must be enhanced based on the identified areas.
Activity 4B
Answer-
The skills that are required to analyze the feedback from older person and service providers based on the effectiveness of the service delivery plan are the following-
Customer focused– The support worker must be committed to accepting the feedback in a positive way and values it significantly by seeking resolution of feedbacks as well as addressing policy.
Visibility– The support worker must analyze the feedback provided by the customers, staff or the service providers and be aware of the feedback handling policies, (Detering et al. 2010).
Accessibility- The support worker must investigate the feedback significantly and make the corrective action in order to make the information clear about the feedback handling process.
Responsiveness– The feedbacks must be acknowledged in real time and addressed promptly as per the urgency.
Objectivity and fairness-The support worker must deal with the feedbacks in an unbiased, equitable and objective manner to ensure that the feedback handling process is reasonable and fair.
Activity 4C
Answer–
There can be significant reasons behind an older person’s goals are not being reached. The primary reason for such irrationality is lack of communication between the support worker and the older person. This can create significant stress in relation to offering appropriate care services. On the other hand, the goals of an older person might be suppressed by the family members or him service providers which can result in lower service care, (Kaiser et al. 2010). Specifically, in these cases, complaint handling officers or consultant can become helpful as they ensure that the goals of older persons are treated in a responsive manner. They can make decisions to offer significant steps to deal with the goals of the older person which has not been conveyed due to biased circumstances. They best handle the situation at the point of service delivery so that the goals of the older persons are fulfilled significantly.
Summative Assessment
Section B
Answer 1
The Social model of disability depicts that disability is the reason behind the way a society is organized. It significantly analyses the best ways to remove criticality or barriers that confine the choices for the disables people. As long as the barriers are not removed the disabled people cannot live independently and make their own decisions, (Seitz et al. 2010). Therefore, the barriers need to be removed to offer disabled people control over their own lives and feel equal and free amongst others.
For example, a wheelchair user wants to enter a shopping mall with a step at the entrance. Based on the social model, a ramp must be provided so that the disabled person can enter the mall immediately.
Answer 2
Elder abuse is a repeated or single act or lack of appropriate action that occurs in any kind of relationship where there exists an expectation of trust that critically impacts adversely to an older person, (Stone & Harahan, 2010).
Unclean living conditions and unsanitary
This kind of abuse degrades the morality of an elder person and the rise of anger and frustration arises amongst them.
Forced isolation
This kind of abuse critically hampers the mental health of the elder person making them more sick and impatient, (Grudzen et al. 2010).
Answer 3
Three examples of common health problems associated with aging people and relevant remedies are-
Arthritis
This can be remedied through corticosteroids or painkillers in order to slow down the condition as there is no accurate cure for this disease. In case, the inflammation and joint pain increases, it can be referred to higher management services.
Blindness
Losing sight is a common disease at an old age which can be cured by medical attention such as laser surgery or eye drops or cataract surgery. However, if the pain increases it must be reported to a medical institution for better care.
Dementia
Significant diagnosis can reduce the effect of dementia; a personal alarm can also assist the older person to remember events based on their loved ones, (Kaye et al. 2010). In case, the rate of difficulty increases it must be referred to a general physician.
Answer 4
Role and function of four relevant health professionals-
Support worker-
It is their duty to provide effective care to the older person and assist them to attain their goal.
Complaint Handling Officer-
In case a feedback comes from an older person, it is the duty of the officer to offer significant care and attention to the judgment, (Koren, 2010).
Administrative officer-
It is their duty to provide right staff at the right position based on the need of the older person.
Carers–
It is their duty o conduct individualized plan and fulfills the requirement of the older person as per their need.
Answer 5
Two support service programs-
Commonwealth Home Support Programme-
It is an Australian Government funded program that offers services which assist older person to become independent and stay at home in the context of the community. It is the most suitable program to refer to clients.
Home Care Package–
This can be referred to clients as well because it is integrated to provide the basic requirement of an older person based on their needs, (Gibson et al. 2010). It is coordinated by an approved home care provider and the funding is offered by Australian Government.
Answer 6
Key principles and practices of case management are-
Building trusting relationships
The major part to provide effective care to patients are analysing their needs, being empathic to the older persons, attaining a pleasant impression and the ability to assist the older person in such a way that could ease their difficulties.
Empowering client
It is required to recognize the rights, dignity, and worth of the client in order to provide effective care support to the client.
Practicing evidence-based methodology
It is required to analyze the need, environment, and situation for the client and provide best services to the client. The judgment and expertise in the relevant area are required for maintaining the preferences and values of the client, (Epstein et al. 2010).
References
Ahmed, T., & Haboubi, N. (2010). Assessment and management of nutrition in older people and its importance to health. Clinical interventions in aging, 5, 207.
Bridges, J., Flatley, M., & Meyer, J. (2010). Older people’s and relatives’ experiences in acute care settings: Systematic review and synthesis of qualitative studies. International journal of nursing studies, 47(1), 89-107.
Clegg, A., Young, J., Iliffe, S., Rikkert, M. O., & Rockwood, K. (2013). Frailty in elderly people. The Lancet, 381(9868), 752-762.
Coleman, E. A., & Boult, C. (2003). Improving the quality of transitional care for persons with complex care needs. Journal of the American Geriatrics Society, 51(4), 556-557.
Davison, S. N. (2010). End-of-life care preferences and needs: perceptions of patients with chronic kidney disease. Clinical Journal of the American Society of Nephrology, CJN-05960809.
Detering, K. M., Hancock, A. D., Reade, M. C., & Silvester, W. (2010). The impact of advance care planning on end of life care in elderly patients: randomised controlled trial. Bmj, 340, c1345.
Epstein, R. M., Fiscella, K., Lesser, C. S., & Stange, K. C. (2010). Why the nation needs a policy push on patient-centered health care. Health affairs, 29(8), 1489-1495.
Gibson, P. G., McDonald, V. M., & Marks, G. B. (2010). Asthma in older adults. The lancet, 376(9743), 803-813.
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Grudzen, C. R., Richardson, L. D., Morrison, M., Cho, E., & Sean Morrison, R. (2010). Palliative care needs of seriously ill, older adults presenting to the emergency department. Academic Emergency Medicine, 17(11), 1253-1257.
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Inouye, S. K., Westendorp, R. G., & Saczynski, J. S. (2014). Delirium in elderly people. The Lancet, 383(9920), 911-922.
Kaiser, M. J., Bauer, J. M., Rämsch, C., Uter, W., Guigoz, Y., Cederholm, T., … & Tsai, A. C. (2010). Frequency of malnutrition in older adults: a multinational perspective using the mini nutritional assessment. Journal of the American Geriatrics Society, 58(9), 1734-1738.
Kaye, H. S., Harrington, C., & LaPlante, M. P. (2010). Long-term care: Who gets it, who provides it, who pays, and how much?. Health Affairs, 29(1), 11-21.
Koren, M. J. (2010). Person-centered care for nursing home residents: The culture-change movement. Health Affairs, 29(2), 312-317.
Lymbery, M. (2010). A new vision for adult social care? Continuities and change in the care of older people. Critical Social Policy, 30(1), 5-26.
Lynn, J., & Adamson, D. M. (2003). Living well at the end of life. Adapting health care to serious chronic illness in old age. RAND CORP SANTA MONICA CA.
Osborn, R., Moulds, D., Squires, D., Doty, M. M., & Anderson, C. (2014). International survey of older adults finds shortcomings in access, coordination, and patient-centered care. Health Affairs, 33(12), 2247-2255.
Seitz, D., Purandare, N., & Conn, D. (2010). Prevalence of psychiatric disorders among older adults in long-term care homes: a systematic review. International Psychogeriatrics, 22(7), 1025-1039.
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