BSBSUS501 Policy Development Project Assignment Sample

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Planning sustainability policy for “Your Home” restaurant

Introduction

The assessment is being conducted for “Your home” restaurant, a medium sized business operation that would be commence in Sydney, Australia. This restaurant would serve Indian, Chinese, Italian, and Mexican foods to its customers. The report analyse the business developmental plan and the workplace policy and procedure that would be followed for the execution of the business activities.

The associated challenges and the relevant method to conduct the operational activities would be planned and implemented for carrying out the operational works. Food standards Australia Now Zealand applies to all the company that handles the business of food sale, in Australia.

Industrial guidelines

The industrial guidelines require the companies to follow the “fair work” policy as defined in the year 2009. Food and safety measures are accurately followed by the management, and relevant changes are introduced to sell the best food products to the customers. In the fair work productivity, the company takes into account the issues related to the productivity and the process to enter into an agreement, is decided. And it is followed while conducting the business activities (Ernst & Young, 2014).

The best practices for the restaurant are to follow the standardised process needed to sell the food products to the clients. This includes following the food and safety measures and selling the right type of products and services to the clients. The employee security and the fair measures act of 2009 are the other factors that need to be also followed for carrying the works.

The restaurant would sell different types of cuisines and authentic food to its clients with different food requirements. High quality food and excellent services would be provided to the potential customers, and this is the distinct feature about the food services provided to the customers. The restaurant would also follow the stated policies and regulations, included in the legislative needs. This would improve the sales and the value of the products and services to the clients.

Policy analysis

As compared to the other industries that operate in Australia, the catering and the hotel industries face less regulations and intervention from the government. However, it is recommended to take the relevant initiatives and improve the quality of the services, as specified in the legislations. These legislations, specific the requirements to be followed by the restaurants to allocate the smoke areas, alcohol consumption, food safety measures, and labelling (Davenport, 2006).

The conflicts between the staffs and the employees are resolved but introducing the fair work and relevant policies to secure the internal work conditions of the company. “Your restaurant” has outlined its own set of policies that includes –

Follow the security measures to check the quality of the food
Introduce a fair work policies
Follow an accurate measure to sell the best quality of the food to the clients
Maintain a co-ordinated relationship with the stakeholders and clients, by sharing the relevant details about the services provided to the customers
The restaurant would get permission to serve alcohol and other beverages that are prohibited to be sold in a restaurant (Ivanova and Ivanov, 2014).
Follow the national law, to sell the right type of the product and services to the clients.

The report about the security measures and policies would be communicated with the stakeholders and the external investors. The purpose is to highlight the relevance of the policies and the strategies that would be followed to execute the tasks. Policy documents would be straight and effective, and well-written. It secures the internal work conditions and the process that will be followed for the execution of the hotel business works.

The general principles for the “Your restaurant” is included below-

Follow the security measures to sell the right type of the products to the clients
Introduce an auditing method to monitor the quality of the products and to sell the right type of services
Implement an accurate measure that would be followed for the execution of the works, including selling the best quality and services

The document would be finalised as per the legislation requirements and it will be communicated with the stakeholders and the external members. These documents would be authenticated by the food and health inspector of the selected place. The objective is to focus the need of adopting the better policies and follow the stated policies to carry out the operational works. The authorised document is shared with the external and other members and states the factors that would be useful for the business conduct (Burke et al., 2013).

Stakeholder’s communication

The document formation is quite essential to be communicated with the external and internal stakeholders of the company. It assists in developing the better policies and in implementing the better policies that would attract more clients. The developmental plan and the process for the restaurant would be drafted and communicated with the members. Stakeholders for the company include the customers, investors, staff, and regulators and others.

Document formation and its communication process are done to improve the stakeholder’s investment in the business conduct. The areas of disagreement and agreement with the stakeholders and the opportunities to apprehend the driving force of the key stakeholders are identified. The details of the documents are shared in an elaborated manner with the external investors including the government agencies. This assists in developing the best relationship with the investors and in winning the trusts of the members (Fresnel, 2009).

The information would be presented in the written format, and it will be provided to the staffs and the external investors in a report form. The purpose to do so is to include the relevant points and to reduce the challenges involved in sharing the technical information with the external members. Relevant information would be communicated with the stakeholders in the meeting, where the exclusive policies and strategies would be interacted with the members. It will certainly help in introducing the required changes, essential to acquire the business and operational works.

Sustainability policies in a restaurant industries

The sustainability plan for the restaurant is developed and implemented as per the people’s attitude towards the restaurant, and their preferred lifestyles. Business plans for the long-term plans includes implementing the –

Handling inventory- The food articles would be used within the specified time frame. It would help in providing the clients with the right type of services to the customers. The time frame would be used for handling the inventory and to provide an accurate service to the customers. Accurate processes that would be followed to dispose the food product that cannot be used as compost are defined.
Recycling process – The recycling process for the food products would be decline. While forming the policies, it is relevant to include the legislative terms and define the accurate measures that will be followed for the conduct of the works. The recycling process would be done in an accurate manner, and it would allow the management to effectively use the services and overcome the related challenges.

Short term policies

Business developmental plan – This includes regulating the internal work conditions and in introducing new methods to execute the works. The strategic values and the value formation are implemented to increase the operational works. In the developmental plan, the process that will be followed for the execution of the works, and the methods that will be followed to acquire the customer satisfaction level would be implemented (O’Dohertyet al., 2012).
Employee training program – The program is being developed to train the staffs working in the kitchen and to provide the services to the clients. In the employee training program process the management develops and introduces the relevant process to deal with various business related issues.

Changes to be made

The stated time frame for accomplishing the works and to implement the policies has been decided to be around 7 months.
Effectiveness in the policy implementation and the policy formation is being drafted and implemented to improve the overall business performances. These changes are introduced so as to accomplish the goals decided by the management in providing the best services to the clients.
Costs incurred rewards the policy drafting and its implementation would depend upon the various policies that is being drafted to benefit the company. The total costs proposed to be incurred by the management are decided to be around $2500 and it includes getting the license and others documents that are relevant for the conduct of the works.
OHS policies would be reviewed on a regular basis, and the changes will be implemented to acquire the operational goals. These are the necessary part of the changes that is being proposed to be introduced for the growth and progress of the company
Through the sustainability plan the management would introduce new policies and methods that are required for the conduct of the operational works. It includes introducing the right process that is being followed for the execution of the works, including the policy formation and its execution.

Conclusion

The business policies and the strategic values and goal definition would be done in an effective manner. It is required for the management to carry the business activities in the decided or accurate manner. Through the defined process, the management could examine the related challenges and acquire the better score it improve the operational works. The strategies are examined, and the relevant changes within the operational works are implemented to increase the business activities.

Part B

The policy developed for the hotel is on the fair work policy and the security measures. These policies are quite important for operating the hotel in Australia. As per this policy, the rules to be followed for securing the work conditions and the internal security measures are examined.

The analysis includes the points mentioned below –

Breadth of the policy application

The policy would be to adopt the fair work policy that will secure the rights and privileges of the people. As per this rule, the allow mentioned points would be followed –

Fair work condition would be introduced for the people
Minimum wage rate and the work hours would be decided
Termination and recruitment process for the old employees and new employees would be done in a stated manner.
Training and induction process would be defined, and the same would be communicated with the staffs working at different departments.
Conflict management and dealing process would be introduced by the managers to deal with the operational issues.

This policy would be standardised and applied to the staffs working in different departments of the hotel. The purpose to implement this plan is to provide a fair work condition and take care of the interest of the employee working for the hotel.

Policy approach

The policy approach defines the direct manger that would be used to increase the quality of the values that is being developed and implemented for the security improvement of the staffs. In the policy approach, the below mentioned points would be taken care of –

Direct communication would be done to discuss the relevant points about the policies with the stakeholders, staffs, and the government agencies
Related challenges would be identified and it will be communicated with the concerned department to improve the quality of the policy
Implement an accurate measure to improve the process of the policy formation and to discuss the same with the members
Analyse the challenges faced by eh staffs while following the policies.

The communication would be done in the written and verbal format. Both the methods are important as it helps in examining the related challenges and in solving the issues on time. The challenges could be associated with the implementation of the process, examining the issues discussed by the staffs, and correcting the deviations.

An integrated approach would be adopted that would integrate the environmental, social, and economic aspects. However, the relevance of the process and its effectiveness would be communicated with the staffs individually. This is being done to acquire the best results and to overcome the related challenges that impacts the operational works, including the policy improvisation.

Adherence of the legislation

The hotel will follow the standardised policies included in the fair work policy of 2009 as the per Australian law. Relevant points about the employee safety measures and others would be included in the evaluation process, and whole drafting the policies. By doing this the management ensures to do the right thing to improve the quality of the policies that is being drafted and introduced for the welfare of the staffs. This method would also reduce the deviations or conflicts that might arise while drafting and communicating the policies with the members.

Any changes made by the legislation would be introduced by the management immediately and it will be communicated with the concerned team. This is being done to get the best results, and to conduct the business activities ethically. Through a defined process, the management avoids any sort of challenges that arises due to improper policy formation.

Rules

The hotel is a new set-up and thus the management has planned to follow the fair work policy introduced in Australia. This would assist in improving the operational works, and in acquiring the best skills that would help in achieving the goals. Labour policies are quite strict, and the relevance of the strategies would be discussed with the members. This will help in achieving the targeted goals of appositive work culture, where the staffs would have equal and fair rights in the operational activities.

Workplace sustainability policy

The work place sustainability policy for the hotel would highlight the need to adopt the best policies that will favourably work for the development of the hotel. Workplace sustainability policy will include the points included below-

To draft policies to secure the rights of the staffs, and to provide the best workplace environment to the employees
As per the policies, the staffs will have the right to communicate with the management about the conflicts and get an answer to the same
Sexual harassment is a strict no-business with the hotel. In case, any staffs are being harassed, then a channel to compliant about the same will be shared with the members.
Product wastages and waste management system would be communicated with the staff, and this is an essential part of the operational works.
Staffs would be trained to take care of the wastages and report to the management about any improper activities.

These policies has been developed to improve the internal work conditions and to increase the relationship of the staff with the managers. Through proper communication channel and method it is possible to deal with various internal challenges that affect the operations. The policy would be integrated with the long term operational plans decided by the management. This is an important part of the operational works that is being developed and introduced to acquire the best results.

Implementation

The policy would be drafted in the written format and it will be communicated with the concerned authorities from various departments. This is done to win the confidence of the members and to understand the areas that needs to be worked upon to increase the quality of the policies drafted by the company.

The implementation would be done –

By registration a copy of the policy with the concerned licensing authority
Discussing the relevant points included in the policy formation with the stakeholders and the external members
By identifying the areas that needs to be worked upon and by introducing new methods to acquire the efficiency
Analyse the relevance and the positive factors about the policy implementation

Procedure

The procedure followed to acquire the workplace sustainability is quite important. It improves the communication channel and enables the members to discuss the relevancy changes that need to be introduced to acquire the operational goals. The operational strategies are examined, and it is related with the policy formation.

Quality assurance system – The value of the standards and the policies formed by the company is communicated with the stakeholders. Any changes are immediately communicated with the concerned department. This assures about the quality and enables the members to reduce any deviations that could impact the work quality and the ability of the staffs to deal with the operational challenges.
Relevant protocols – The communication channel would be effectively used and implemented to discuss the details about the policies formulated by the company. This will help to highlight the relevant features that would work in winning the confidence of the staffs working in different departments of the hotel. Protocols would be introduced for approaching the managers to resolve the disputes, in complaining process, and in overcoming the related challenges that affects the operational goals.

The impact of the policy on the work condition and the people would be regularly monitored by the management. This is done to ensure that the right process is followed to record the issues and to compliant the improper work conditions with the concerned department.

Through the defined process, it is possible for the management to overcome the associated challenges in implementing an accurate process that is being used for handling the related problem that prevails at the time of introducing new measures to improve the performances. The process introduced by the management re continuously monitored by the management, and the views of the staffs are continuously monitored by the management. This analysis is done to find an accurate process to improve the performances and to deal with various challenges involved with the policy formation and its implementation.

Assessment 3

Part A: Policy implementation

Communicate the implementation procedures

The communication would be done to discuss the details about the policy. This would be done in a direct manner, where the related challenges and the effectiveness of the system would be communicated with the concerned members.

Implementation process

The implementation process will be done by discussing the details about the policy with the concerned members in an effective manner. Team meetings and direct discussions would be adopted to discuss the relevant details about the policies.

Instruct the team members

The protocol would be discussed with the members, as it will increase the knowledge of the members to do the right thing to solve the internal conflicts. Details of the protocol would be done in the written and in the oral format.

Resources

The resources would be collected from the staffs, where the practicality of the policy would be examined. This would help to solve different issues faced by the members while solving the issue.

Project effectively

The relevance and the effectiveness of the policies are examined by the management one regular basis. This is done to find the accurate measure that could be used to deal with the related challenges involved with the policy implementation.

Facilitate the implementation

The implementation process is accurately analysed, and it is evaluated to find the importance of the policies introduced by the company. Relevant changes are implemented on a regular basis, and this assists in overcoming the related challenges involved with the policy improvement process.

Safe work practices

The fair work policy is implemented to improve the safe work practices, and it assists in improving the health and safety measures for the staffs.

Part B

Success of the policies

The number of complaints received, and the protocol followed to resolve the staff issues are examined, after the implementation of the policies. A better strategies allows the management to deal with various related issues involved with the policy formation.

Remedial action

The action plan followed to resolve the issue or the challenges faced by the staff, to deal with different issues. It assists in resolve operational challenges that affect the business activities. The staff security is highly concentrated by the management.

Performance improvement

A direct communication and issue resolving method are introduced to discuss the related challenges with the implementation of the policies. Through a continuous improvement process, the related issues are examined, and the needed changes are implemented to increase the performances and the policy improvement process.

Modification

The policies are modified as per the legislation changes, and it is introduced in an accurate manner. Through the policy formation and introduction process, the importance of the labour law policy are examined and introduced.

Continuous improvement process

The monitoring process is adopted to implement a continues improvement program that helps in highlighting the related challenges in implementing the policies. It assists in determining the relevant changes that would be required to improve the quality of the policies.

Health and safety procedure

The policy change is implemented to provide the best working conditions and to resolve the staff related issues. The major objective is to provide the health and safety measures to improve the internal work conditions and to provide the best work conditions to the staffs.

References

Burke W, Antommaria AH, Bennett R, (2013). Recommendations for returning genomic incidental findings? We need to talk! Genet Med. 2013;15:854–859.

Davenport, T.H. (2006). “Competing on analytics”, Harvard Business Review, Vol. 84 No. 1, p. 98

Ernst & Young (EY) (2014), “Global hospitality insights: Top thoughts for 2014”, available at: www.ey.com/Publication/vwLUAssets/EY_-_Global_hospitality_insights_2014/$FILE/EY-Global-hospitality-insights-2014.pdf

Fresnel, F. (2009). “Quick note on private equity groups”, General Assembly of the EFFAT Hotel Restaurant Catering Tourism

Ivanova, M. and Ivanov, S. (2014). Hotel chains’ entry mode in Bulgaria”, Anatolia, Vol. 25 No. 1, pp. 131-5.

O’Doherty K, Ibrahim T, Hawkins A, Burgess M, Watson P.,(2012). Managing the introduction of biobanks to potential participants: lessons from a deliberative public forum. Biopreserv Biobank. 2012;10:12–21.

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