BSBWOR501 – Manage personal work priorities and professional development Assignment Sample 2024
Assessment 1
Written Question Answers:
- Explain the following in no more than 300 words each:
- Four principles of performance measurement
- It must support the organization’s mission and its objectives.
- A formal champion for performance measurement must be established to lead the development and implementation of a PM system across organization.
- Development, implementation and integration of the PM system requires time, effort, skills/expertise and perhaps most importantly, the active support of senior management.
- Performance measurement is designed to highlight achievements and reveal strategic and operational issues that hinder progress toward the attainment of the organization’s mission
- Four techniques of performance measurement
Performance appraisals
Management by objectives (MBO)
Performance management frameworks
Personal development plans (PDP)
- How does self-awareness contribute to a manager’s effectiveness as well as that of employees? State at least two ways for each. Respond in no more than 100 words in total.
SELF AWARENESS IN MANAGERS-
The first necessity for being a successful manager is understanding oneself. It helps the manager to understand and interact effectively with employees. Self-awareness gives the manager the power to adapt, communicate, build and maintain a good team. It gives the manager ability to connect effectively with others.
Effective managers listen deeply, know when to be silent, and ask the right questions to help the other person arrive at their own conclusion. But when managers can become more self aware of their own behaviors, then they become better equipped to guide others on their own growth trajectories
SELF AWARENESS IN EMPLOYESS-
The importance of being self-aware: at the workplace
One of the best things a leader can do is to be aware of what drives them. This will make them more mindful of their actions. You will be better able to manage your strengths and weaknesses, connect better with colleagues, employees, clients and be less distracted.
Self-awareness means knowing your values, personality, needs, habits, emotions, strengths, weaknesses, etc. Moreover, self-awareness allows you to motivate yourself and manage your stress better, helps you with your intuitive decision making, and helps you to lead and motivate others more effectively.
- Explain the following personality tests in no more than 100 words each:
- Myers-Briggs Type Indicator
- TheDiSC
- Myers-Briggs Type Indicator
The Myers–Briggs Type Indicator (MBTI) is an introspective self-report questionnaire indicating differing psychological preferences in how people perceive the world and make decisions. The test attempts to assign four categories: introversion or extraversion, sensing or intuition, thinking or feeling, judging or perceiving. One letter from each category is taken to produce a four-letter test result, like “INFJ” or “ENFP”.
Most of the research supporting the MBTI’s validity has been produced by the Center for Applications of Psychological Type, an organization run by the Myers-Briggs Foundation, and published in the center’s own journal, the Journal of Psychological Type, raising questions of independence, bias, and conflict of interest. Independent sources have called the test “little more than a Chinese fortune cookie.
- TheDiSC
DISC is a behavior assessment tool based on the DISC theory of psychologist William Moulton Marston, which centers on four different personality traits which are currently Dominance, Inducement (I), Submission, and Compliance
- Briefly explain the steps involved in developing a personal development plan. Respond in no more than 100-150 words in total.
Step 1: Clear out your vision
You have to start with the end in mind. To build your personal development plan, look at what’s on the other side. Think about your future life. Choose a timeframe that makes sense for you – if you are still in your 20’s, a look at 3 or 5 years from now is enough. The older you get, the longer the planning period you can have.
Step 2: Outline your strengths and areas for improvement
You’ve put down a pin on where you want to go – now let’s see what are the means of going forward.
First, think about what you already have going for you – what are the strengths and the skills that are already relevant to your dream? Maybe you want to move into a new work field – then your natural networking skills will help you get to know the industry quicker.
Then, make a list of skills you need to develop and projects you can start working on to move you closer to your goals. Think about the people you can contact and who can help you along the way.
Step 3: Build your personal development plan
After you have a clear direction, let’s go into detail. The key here is to get down to specific actions for the future.
You start by setting up specific projects. What do you need to get them done?
- What resources will you need? Books to read, courses to take, tools to subscribe to…
- What people will help you do it? Friends, mentors and so on.
- What will success look like? Set specific criteria for measuring that.
- What is the timeframe? Either put in a general deadline or milestones for different parts of the project.
Step 4: Review and adapt
President Eisenhower once said: “Plans are useless, but planning is indispensable.” The importance of a personal development plan is in getting the clarity that comes with answering questions about your future. But it is not set in stone. After all, life changes fast and we need to change with it. That’s why it’s important to review and adapt.
Reviews can go on a quarterly basis. Make sure you keep your eye on the prize and remind yourself why you’re doing what you’re doing. Reread your vision, check out your values mind map. But after that focus just on what needs to be done over the next quarter – otherwise, you might feel overwhelmed by the full picture and never get around to doing anything.
- Briefly explain the SMART technique used to set personal goals and provide a relevant example of a SMART goal. Respond in no more than 100 words.
SMART is an acronym that stands for Specific, Measurable, Achievable, Realistic, and Timely. Therefore, a SMART goal incorporates all of these criteria to help focus your efforts and increase the chances of achieving your goal.
SMART goals are:
Specific: Well defined, clear, and unambiguous
Measurable: With specific criteria that measure your progress toward the accomplishment of the goal
Achievable: Attainable and not impossible to achieve
Realistic: Within reach, realistic, and relevant to your life purpose
Timely: With a clear schedule well established
- Describe the following time management techniques, in no more than 100 words
each:
- The EisenhowerMethod
- TheABCAnalysisinTimeManagement
- Prioritise by Organising, Streamlining, Economising, and Contributing (POSEC)
Method
- The Eisenhower Method
The Eisenhower method, also known as the Eisenhower Matrix or Eisenhower Box, is a method used to organize duties and tasks in order to figure out priorities. … “All tasks are evaluated using the criteria important/unimportant and urgent/not urgent and put in according quadrants.
- The ABC Analysis in Time Management
The ABC analysis is a simple tool for helping you understand the current situation of your time management. … The ABC analysis differentiates between very important tasks (A, value: 65%, time: 15%), important tasks (B, value: 20%, time: 20%) and less important tasks (C, value: 15%, time: 65 %).
- Prioritise by Organising, Streamlining, Economising, and Contributing (POSEC) Method
The POSEC method of personal time management is one of the popular methods of time management strategies you can apply in your life. POSEC stands for “Prioritizing by Organizing, Streamlining, Economizing and Contributing.” Prioritizing – means to put first things first. That is what’s most important down to the least.
- Discuss the following management development opportunities and options, in no
morethan100wordseach:
- Mentoring
- Coaching
- On-the job training
- Mentoring:
Mentorship is a relationship in which a more experienced or more knowledgeable person helps to guide a less experienced or less knowledgeable person. The mentor may be older or younger than the person being mentored, but they must have a certain area of expertise
- Coaching:
Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance. The learner is sometimes called a coachee.
- On-the job training:
On-the Job Training (OJT) means training in the public or private sector that is given to. a paid employee while he or she is engaged in productive work and that provides. knowledge and skills essential to the full and adequate performance on the job.
- Identify any four ways for achieving a healthy work-life balance.
- Track Your Time
Analyzing your present situation is the beginning step in achieving a balanced life. Keep a time log of everything you do for one week, including work-related and personal activities. This data will serve as an eye-opener, helping you understand how you are using — and where you are losing — your time.
- Determine Your Priorities
Spend some time seriously reflecting on what is most important to you, and make a list of your top priorities at work and at home. Then analyze your time audit by asking yourself these key questions: What do I need to Start doing? Stop doing? Continue doing? Do more of? Do less of? Do differently?
- Set Specific Goals
Take your list of priorities and turn them into concrete and measurable goals. Block time into your schedule for activities just like you would for an important meeting or a doctor’s appointment.
- Schedule Scrupulously
Successful people plan their work and then work their plan. You have one life, so have one date planner. Whether paper or electronic, this is the vehicle by which you turn your priorities and goals into reality. Set aside 10 to 20 minutes at the beginning of each day (or the night before) to plan your tasks and activities for the day and evening ahead.
- Outline the purpose of the following organisational policies, plans and procedures that relate to work performance management and professional development. Your response should be in no more than 200 words in total.
Performance management policy and procedure
The purpose of an effective performance management system is for employees to have a clear understanding of the work expected from them, to receive ongoing feedback regarding how they are performing relative to expectations, to distribute rewards accordingly, to identify development opportunities, and to address
Professional development policy and procedure
The purpose of the Professional Development Policy is to encourage and support employees to actively pursue their professional and career development as an integral element of their employment with the University.
Professional development plan
A Professional Development Plan is a roadmap containing the skills, strategy, and education you need to further yourself in career and life to achieve your professional goals
- Explain three types of learning style/s and the characteristics of an individual who learns best with this style. Your response should be in no more than 200 words in total.
Visual Learners
Students who best internalize and synthesize information when it is presented to them in a graphic depiction of meaningful symbols are described as visual learners. They may respond to arrows, charts, diagrams and other visualizations of information hierarchy, but not necessarily to photographs or videos.
Because visual learners tend to be holistic learners who process information best when it is presented to them as a robust whole rather than piecemeal, they tend to see positive educational outcomes when they are presented with summarizing charts and diagrams rather than sequential slides of information.
Auditory Learners
Auditory (or aural) learners are most successful when they are given the opportunity to hear information presented to them vocally. Because students with this learning style may sometimes opt not to take notes during class in order to maintain their unbroken auditory attention, educators can erroneously conclude that they are less engaged than their classmates. However, these students may simply have decided that note-taking is a distraction and that their unbroken attention is a more valuable way for them to learn.
Auditory learning is a two-way street: Students who fall into this modality often find success in group activities where they are asked to discuss course materials vocally with their classmates, and they may benefit from reading their written work aloud to themselves to help them think it through.
Reading/Writing Learners
Students who work best in the reading/writing modality demonstrate a strong learning preference for the written word. This includes both written information presented in class in the form of handouts and PowerPoint slide presentations as well as the opportunity to synthesize course content in the completion of written assignments. This modality also lends itself to conducting research online, as many information-rich sources on the internet are relatively text-heavy.
Reading/writing-oriented students should be encouraged to take copious notes during classroom lectures to help them both process information and have an easier time recalling it later.
- Identify six types of work methods and practices that can improve personal performance.
Stop Multitasking and Start Focusing
One of the biggest job performance killers is a lack of productivity. If you aren’t able to develop good organisation and time management skills, you likely won’t get far in your career
Determine Your Strengths and Weaknesses
Perform a self-assessment to determine what skills you already possess that can make your job performance shine and find out where you have room for improvement. You may want to enlist your boss or a trusted coworker or two to help you make an honest assessment.
Volunteer to Do More
Volunteer to do the things others won’t. That intimidating big project? Volunteer and work with your team members to do a great job. You’ll sharpen your skills and develop new ones along the way.
Foster a Healthy Work-Life Balance
It’s important to have a good work-life balance to be your best at work. Even if you’re trying to improve your work performance, that doesn’t mean work has to be your life.
Practice Clear Communication
Communication is key to maximising your performance at work. If you aren’t sure what you’re supposed to do, don’t feel afraid to ask for clarification. The most successful business leaders are naturally inquisitive and look for innovative ways to solve problems.
Arrive Early and Be Prepared
Most workplaces are much quieter before the official workday starts, so if you have the opportunity to arrive early it can be a great way to be more productive and improve performance. With the office quiet, there are fewer distractions or temptations to prevent you from tackling a task or two.
Assessment 2 – Project 1 – Establish personal work goals.
Part A: Prepare self-assessment
Appendix A: Self-Assessment Checklist
| Competency Category | Skill or characteristic | Rating | |||
|
Excellent |
Strong |
Moderate |
Weak |
||
|
Job Related Skills |
Technical skills related to the role | ü | |||
| Business development skills | ü | ||||
| Ability to interpret budget and financial information | ü | ||||
| Knowledge of principles of marketing and retail
management |
ü | ||||
| Understand and follow organisational policies and
procedures |
ü | ||||
|
Management skills |
Leadership skills | ü | |||
| Planning skills | ü | ||||
| Ability to set priorities for goals | ü | ||||
| Time management for self and team | ü | ||||
| Ability to motivate others | ü | ||||
| Delegation of tasks | ü | ||||
|
Communication skills |
Ability to write clearly and concisely | ü | |||
| Ability to speak clearly and be easily heard | ü | ||||
| Ability to make effective presentations to an
audience |
ü | ||||
| Ability to speak in a logical and persuasive manner | ü | ||||
| Ability to engage in collaborative communication | ü | ||||
|
People skills |
Being a good listener | ü | |||
| Being able to maintain confidentiality where
appropriate |
ü | ||||
| Establishing rapport with colleagues | ü | ||||
| Networking skills for collaboration | ü | ||||
| Ability to mediate disagreements among staff or
colleagues |
ü | ||||
| Ability to mentor and coach others | ü | ||||
| Ability to build trust, confidence and respect for
diverse individuals |
ü | ||||
|
Personal Characteristics |
Personal integrity | ü | |||
| Reliable, timely completion of tasks | ü | ||||
| Transparency and openness | ü | ||||
| Creativity and innovation | ü | ||||
- Complete the table below with details of four qualities required to be a good role model, how you can demonstrate each of these qualities and what actions you need to take to develop these skills.(refer Q2 on page 36 of student version)
You have been given an example.
| Qualities required to be a role model to
others |
How you can demonstrate these qualities | How you can develop these qualities |
| Show respect for others. | Give team members a fair chance to contribute their ideas in a meeting / listen to them with attention. | Learning to pay attention / not interrupting a team member when they are speaking/ paraphrasing to
Confirm understanding. |
| Demonstrate confidence and leadership | Be clear on your views – know what you agree with and what you don’t. and Be prepared – have facts and figures up your sleeve. | Making a difference usually requires you to go above and beyond expectations. To rise above expectations, you must have something that motivates you. Identify your passion |
- Complete the table below with details of four organisation skills will you need for your role as a manager, and how you will develop these skills.
You have been given an example.
| Organization skill | A brief description of the steps/ actions to develop this skill |
| Project management | · Take a course from a professional organization
· Analyze and learn lessons from a past project · Organize a conference or event to learn and practice skills |
| Retail Management | 1. Focus on goals. As a retail manager, you’ll have sales targets to meet.
2. Be data driven. Data plays an increasingly important role in the success of retailers. 3. Embrace new technology |
| Delegation skills | 1. Prepare employees.
2. Assign to appropriate employees. 3. Don’t assume employees understand. |
| Customer Focus | 1. Make the Effort to Follow-up. Some customer service situations require a follow-up contact.
2. Use Clear Language. It’s easy to fall into the trap of using unclear language. . |
Part B: Ensure personal work goals and plans reflect the organisation’s plans, and own responsibilities and accountabilities
- Develop a work plan, incorporating and recording your personal work goals and outcomes and how you will achieve them. ( Refer Q1 – page 39 on your student version)
Appendix B: Work Plan Template
For selecting Responsibilities and accountabilities of the role (Refer to the position description)(Page 35 of your student version and compare your gaols with organisational goals to check the alignment provided on page 32 of your student version)
Appendix B: Work Plan Template
| Work Plan | ||||
| Responsibilities and accountabilities of the role (Refer to the position description) | SMART personal work goals you to develop the skills required for the role | Alignment of personal work goal to the organisation’s goals (Refer to the strategic plan and position description) | KPIs to measure success in each area of responsibility | Timeframe |
| Recruitment and induction of staff | By March 202X, I aim to develop a recruitment and induction system, which will ensure employees from a diverse background are recruited and inducted effectively. | My personal work goal aligns with the company’s strategic goal of recruiting and retaining a diverse workforce to meet the needs of the organisation that caters to a diverse customer base. | Successful recruitment of store staff from a diverse base | Six months |
| Training of Staff | By May, 2021 I will ensure that there is a set practice in place for periodic training assessment of the existing staff. | This will enable me to bolster my deficiencies in time management while also ensuring that a system is in place to ensure proper functioning of the store. | Improved performance reports of the staff over a 12 month period. | 12 months |
| Updating the Data entry process | By August, 2021 I will ensure that there is a uniform system for inventory data entry and that all staff can acess the system from similar interface | Tis will ensure that there is greater homogeneity for the staff and reduces the training needs for the various staff | Incorporation of new system and staff feedback | 6 months |
| Create new forums for open discussion of issues | By May, 2021 I will start a dedicated weekly forum for open discussion of issues from all the members. | This will allow me to understand the team better and their issues and also allow me to prepare better for getting the organizational goals. | Weekly scheduled time for dscussion | 3 months |
- Reflect on the following questions in the table below, then complete the table with strategies to maintain personal performance in the following situations:
- in different work contexts
- in different work conditions
- when contingencies occur
| a. What strategies will you employ to ensure you are equally effective while working in the following contexts: three strategies each
o Working individually on a project Swap Your To-Do List for a Schedule- Sit down, look at your available time for the day, and be realistic about what you can get done. Then make a game plan: schedule specific slots of time for each of your important tasks—and be sure to include breaks. By dedicating time and structuring your day Stop While You’re Still On a Roll- One of the biggest reasons we procrastinate is because we simply don’t know where to start. Prioritize- A big part of being effective at work is learning to say no. Figure out what really matters — which tasks actually move the needle on your primary goals? Which projects have the biggest impact on your bottom line? Cut the busywork that doesn’t actually amount to anything
o working in a team 1. Encourage Informal Social Events. … 2. Clarify Roles. … 3. Specify Goals
|
| b. What four strategies will you use to maintain your work performance in changed work
Conditions, such as working from home during the COVID–19 pandemic? |
| · Following are tips for ensuring employees have the tools and support they need to be productive, effective and connected while working remotely.
· 1. Prioritize health and wellness above all else · As COVID-19 spreads to an ever-growing segment of the global population, the top priority of every organization in this time of crisis should be on protecting the health of its talent, customers, vendors and other stakeholders. · 2. Build the right infrastructure for the virtual workplace · At its core, a virtual workplace includes many of the same elements as a physical one: places to collaborate, share ideas and get work done. Yet it can take a Herculean effort to ensure each employee has the basic technology to be effective in that virtual environment · 3. Combat productivity/engagement pits with virtual cultural initiatives · In a new reality when even coffee shops and bars are closed down in many cities, working from home with little in-person interaction for even a few days can feel isolating for some people, which can diminish both productivity and engagement. · 4. Explore alternative work sites beyond home and the office · In some instances, employees will be unable to go into the corporate office as usual, but working from home isn’t an option—either because the nature of an individual’s role is too sensitive to be carried out in an unsecured location, they need access to equipment or programs that are inaccessible remotely, or because their home environment is not conducive to work. |
| C What four emergencies or contingencies might affect your work (e.g. illness, study commitments, staff shortage, wastage of time, etc.)? Identify one strategy to manage each emergency or contingency, in order to maintain effective work performance.
Set Up Work-from-Home Guidelines & Tools Establish clear Work-from-Home guidelines and communicate expectations. Use standardized communication tools (Skype), online meeting tools (Zoom, etc.) and policies and guides for “being online and available” during specific time frames. Honestly, a leader’s biggest concern is that when people are working for home, they are “slacking off”. This is a great time to change perception by inspiring your team to be responsible. This guide includes sample checklists and working documents which can be customised for your individual practice or business. LIV may continue to update this documentation over the coming weeks. Engaging Your Employees It’s critical that you are able to retain your employees, so they can continue to support their families and your clients. Engaging your employees looks like keeping them productive no matter where they are located. Start to prioritise your work in progress and work that can be accomplished by your staff from anywhere. • Extend Support to Your Staff, Members & Community As a legal professional you are respected in the community. This is the time when thinking about your staff, clients and the community at-large has enormous impact. By taking situations on a case-by-case basis, you can support your staff, clients and community. Ongoing communication is an important tool to mitigate risk.
|
Part C: Prioritise goals- (Read scenario information on page 42 and Q1 on page 43 of student version) and complete Appendix C
Appendix C: Goal Prioritisation Matrix Template
| Goal Prioritisation Matrix | ||||
| Personal work goals | Alignment of personal work goal to the team’s goals | Alignment of personal work goal to the organisation’s goals | Priority | Rank |
| By March 202X, I aim to develop a recruitment and induction system, which will ensure employees from a diverse background are recruited and inducted effectively. | No direct alignment | My personal work goal aligns with the company’s strategic goal of recruiting and retaining a diverse workforce to meet the needs of the organisation that caters to a diverse customer base. | Important but not urgent | 4 (Low) |
| By May, 2021 I will ensure that there is a set practice in place for periodic training assessment of the existing staff. | Allowing better time management for me and more structured training schedule to improve performance | This will enable me to bolster my deficiencies in time management while also ensuring that a system is in place to ensure proper functioning of the store. | Important and urgent | 1 |
| By August, 2021 I will ensure that there is a uniform system for inventory data entry and that all staff can access the system from similar interface | Improve team performance while providing better operational efficiency for me | Tis will ensure that there is greater homogeneity for the staff and reduces the training needs for the various staff | Important | 2 |
| By May, 2021 I will start a dedicated weekly forum for open discussion of issues from all the members. | Better team cohesion and improved performance | This will allow me to understand the team better and their issues and also allow me to prepare better for getting the organizational goals. | Important but not urgent | 4 |
Refer Q2 on page 43 of your student version
| a. What is your rationale for the priority ranking of goals? |
| ·
Priorities management is the practice of focusing time and resources towards work, projects, and tasks that impact high-value projects, accounts, and long-term goals. Priority management is an essential part of time management and project management, where project managers adjust resources, schedules, and tasks to deliver projects on time and within scope. |
Part D: Use business technology to organise and prioritise tasks
Complete Appendix D-excel sheet weekly planner
Use information provided in Q1 on page 45-46 of your student version and complete Appendix D
2 Refer Q2 on page 46 of your student version
| a. What is Pareto’s 80/20 Rule? Identify three ways in which you used it to prioritize your tasks in your Weekly Planner. Respond in no more than 150 words in total. |
|
Priorities management is the practice of focusing time and resources towards work, projects, and tasks that impact high-value projects, accounts, and long-term goals. Priority management is an essential part of time management and project management, where project managers adjust resources, schedules, and tasks to deliver projects on time and within scope. |
| b. Identify how technology can help you organize and prioritize tasks and commitments and give four types of time management tasks that are made easier by technology. Respond in no more than 100 words. |
|
Consolidate The first step to increased task productivity is to consolidate your tasks into the one list, preferably next to your calendar. If you are trying to manage your priorities using several lists, such as your Inbox, a to-do list, piles of paper or meeting actions in your notebook (I could go on), this will lead to fragmentation. It is very hard to prioritise your time when your work is fragmented across many tools. MS Outlook, Lotus Notes and Google Calendar all have the ability to show your electronic tasks next to your calendar. This will help you to bring everything together, and to plan and prioritise more easily. Schedule The next step for effective task management is to schedule your tasks within the context of your time. Creating one big task list can be overwhelming, and not very efficient. You are better served by creating a date-based task system that allows you to schedule your priorities for today, but also schedule tasks for future days. Tomorrow, later this week and next week are all appropriate times to roughly schedule your work. Again, tools like Outlook and Notes will allow you to create a date-based task list and get in control of doing the right work at the right time. Prioritise A task list is most powerful when it has some sense of priority. Sequencing your daily task list in order of importance is a simple way of getting really clear about what is critical in your day. This will help you to focus, as well as negotiate incoming interruptions and work. Highlight your top three tasks each day and try to get to these first. Convert I believe that the real power in using the electronic task list in a tool like Outlook or Lotus Notes is the ability to convert emails into tasks. So much of your work arrives via email these days, and unfortunately most people tend to just use their inbox as a messy and ineffective to-do list. You already turn meetings invitations into scheduled calendar events by accepting them. You can apply the same thinking to your task workload. Emails that are a priority for you but cannot be done now, will be better served if you schedule them as tasks for the appropriate date. All good email systems have this capability built in. You just need to learn to use it. Sync Your desktop tools are great for getting you organised when at your desk. But what about when you are away from the desk? Fear not as nowadays, most of us have a smartphone that will sync to our scheduling tools. This means that your task list will also sync, providing you with full mobile access to your priorities. Capture thoughts on the go, or check your task list for the day between meetings. Either way, you are taking advantage of all of those micro-moments in your day, and working smarter with your technology. |
| c. What four strategies did you use to prioritize and facilitate competing demands so that you can achieve personal, team and organizational goals and objectives?
Step 1: Make a List The first step in prioritising your tasks is to make a to-do list. For the next seven days, this list will be your primary touch point for completing tasks and assignments in the workplace.
Step 2: Establish Due Dates Beside each item on the list, write down its actual due date. Don’t establish due dates based on when you would like to have them completed
Step 3: Assess Interdependent Tasks Once you have ranked your tasks by due date, the next step is to decide which – if any – of the tasks on your to-do list significantly impact other people’s to-do lists
Step 4: Reassess Priorities change constantly in a busy workplace. As a result, you need to constantly reassess your to-do list to keep up with your changing priorities.
|
| d. What three strategies helped maintain a balance between your job and the other areas of your life so you could be productive and happy both at work and outside of it? |
| Greenhaus and colleagues (2003) further suggest that work life balance is defined by three key, and interconnected, components: firstly, “time balance” which refers to equal time being given to both work and nonwork roles; secondly, “involvement balance” which refers to equal levels of psychological involvement in both |
| e. What four strategies helped you effectively manage stress and maintain good health, while maintaining personal work performance? |
| 1. Track Your Time
Analyzing your present situation is the beginning step in achieving a balanced life. Keep a time log of everything you do for one week, including work-related and personal activities. This data will serve as an eye-opener, helping you understand how you are using — and where you are losing — your time.
2. Determine Your Priorities Spend some time seriously reflecting on what is most important to you, and make a list of your top priorities at work and at home.
3. Set Specific Goals Take your list of priorities and turn them into concrete and measurable goals. Block time into your schedule for activities just like you would for an important meeting or a doctor’s appointment.
4. Schedule Scrupulously Successful people plan their work and then work their plan. You have one life, so have one date planner. |
Assessment 3 – Project 2 – Develop and maintain professional competence
Part A: Assess development needs
Refer page 53 Q1 of your student version and complete Appendix E
- Appendix E: Training Needs Analysis Matrix Template
| Training Needs Analysis Matrix | ||
| Roles and responsibilities of position | If yes, identify what training needs exist | What unit of competency / qualifications/ on the job training / coaching or mentoring will I need? |
| Recruitment and induction of staff | Training for developing a recruitment and induction system. | On the job training. |
| Using a POS system | Yes, I need practical experience in using the POS system | On the Job training for using POS systems |
| Skills in Accounting and Finance | No | |
| Human Resource Management | Yes | Certificate IV in Retail Management |
Part B – Seek feedback for improving competence- Refer page 58 of your student version
Develop a survey of at least 10 questions which consists of different type of questions like multiple choice, rating acle and open ended and include questions from all 5 categories listed in the task
| Areas | Questions | Responses |
| Job Related Skills | Do you believe that the manager has the required technical knowledge for the job? | Yes No |
| How would you rate your experience working with the manager? | 1 2 3 4 5
(5 being Very Good) |
|
| Management Skills | Do you feel included in the discussions at work? | Yes No |
| How would you describe his delegation and man management skills? | ||
| Communication Skills | What are would you say he is the best at in terms of communication? | · Listening
· Explaining · Comprehending · Providing Feedback · Receiving feedback (You can choose more than 1) |
| What are would you say he needs to improve on in terms of communication? Give Reasons. | · Listening
· Explaining · Comprehending · Providing Feedback · Receiving feedback (You can choose more than 1) |
|
| People Skills | Do you feel comfortable discussion issues with the manager? | Yes No |
| Do you think his interpersonal skills have a positive impact on the team? | Yes No | |
| Personal Characteristics | Do you believe he is an inspirational leader? | Yes No |
| What personal attribute would you like to change about him, if possible? Explain. |
Part C: Analyse and reflect on feedback for improving competence
Task- Refer page 60,61 of your student version
Reflect on the feedback you have received from your colleagues and customers above, and in the table below:
- Identify three areas such as behaviours, interpersonal skills and performance as a team leader, which you need to improve on the basis of the feedback.
- identify your personal learning style by completing a learning style self-assessment questionnaire
- identify, evaluate and select development opportunities such as coaching, mentoring, shadowing,behaviouralmodification,etc.thataresuitabletoyourpersonallearningstyle/s
- identifytwonewskillsthatwillgiveyouacompetitiveadvantageinyourjob,basedonthe Store Manager job description, and the feedback above
| a. What three areas have you identified as requiring improvement? |
| • 1) Time Management. …
• 2) Organization. … • 3) Interpersonal Communication. … |
| b. Complete the VAK Learning Styles Self-Assessment Questionnaire given in Appendix F to Identify your learning style, and note your findings below.-Please attach completed Appendix F (PDF) and write your learning style here |
| f. Identify, evaluate and select at least one development opportunity for each of the areas of improvement you have identified. Select activities based on your personal learning styles, and provide a brief rationale for how these activities will suit you and benefit you.
|
Part D- Refer page 65 of your student version
Appendix G: Personal and Professional Development Plan Template
| Personal and Professional Development Plan | ||||
| What are my development
objectives? |
What two activities do I need to undertake to achieve my objectives? | What support/resources do I need to achieve my objectives | Key Performance Indicators (KPIs) | Timeframe
|
| Improve my Delegation skills
|
Work shadowing
Formal Training |
Support from the Company
Mentorship |
Feedback from team and peers | 6 months |
| Improve my time management skills | Formal training
Personal development |
Time away for training
|
Personal Observation, | 6 months |
| Improve Communication skills and ability to provide feedback to team | Formal Training
On-the-Job training |
Time away for training
Mentorship |
Feedback from team and peers | 6 months |
Part E – Participate in networks- Refer page 67 of your student version.
Appendix H: Professional Networking Plan Template
| Professional Networking Plan | ||||
| Name and Student ID: | Date: | |||
| Professional area: | ||||
| Networking activity | Description | Frequency | Potential benefits | |
| AAPM NSW/ACT Peer to Peer Networking Meeting | This is an informal meeting to offer the opportunity to all NSW/ACT members to chat with peers and support each other during these unprecedented times. | Monthly (Once) | Understand industry changes and fluctuations post COVID restrictions | |
| ARA Leaders Forum | The ARA is a community of Australia’s top retailers, working together to create a united voice for the industry to facilitate growth and meaningful change. | Monthly (Once) | Engage with leaders in the retail industry for professional develpment | |
NAME
Appendix I: Professional Networking Journal Template
| Professional Networking Journal-for the activities that you choose please also provide screenshots | |||
| Name and Student ID | |||
| Date | Activity | Purpose | Benefit |
You need to participate in some activities/events (Appendix I) like adding new connection or join in a group in your LinkedIn and interpreting or accessing information from an association or industry bodies relevant to your workplace to enhance your skills or get updates on current information.
Provide screenshots of these activities that shows you have sent an invitation by introducing yourself in LinkedIn or adding a contact to your LinkedIn profile or participating in LinkedIn group or join in a LinkedIn group/accessing information on current skills and knowledge
Screen Shots of networking Journal-copy your screenshots below
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