E-Commerce Model
Nowadays, there is an increasing level of the competition that creates the issue for the firms to sustain the competitive environment and to develop a good base of the customers.
So, for managing the business and to get the competitive advantages, most of the firms use different ways and in this, expand the business is also one of the best ways to use by the firm. The reason in this is that the business expansion helps the firm to develop the market value of the firm and also increases the customer base as well.
But at the same time, for the business expansion, there are different ways that use but the use of e-commerce is one of the major and effective ways for the firm to use that increase the business expansion of the firm and also make easy for the firm to expand the business in limited time (Wang et al., 2016).
As well as, it also helps the firm to target the maximum customers in limited time. Because of this, it can be determined that the use of e-commerce concept in the business is one of the best ways for the firms to use.
At the same time, in the concern of this case study of (Super Power Org-SPO), it can be determined that there are different ways that can be used by the firm to best reach their current and prospective clients but at the same time, the use e-commerce will be helpful and a effective way for the firm to perform better and achieve the desired objectives (Laudon, & Laudon, 2015).
It is because in the use of e-commerce, it will be easy for the firm to improve the all operations of the firm and will also make easy for the firm to expand its services and renewable energy installation projects around Australia in limited time. Eventually, it can be determined that the use of e-commerce business and the model of e-commerce will be effective for the firm to get success and to accomplish the all aim as well.
It is one of the best and effective models for the firm to expand the business and to target the end customers in limited time and effective manner. It is because the process of e-commerce model is quite easy for the firm to increase the operation effectively and to provide the services for the customers in short time period and effectively. Below is the design of e-commerce business model.
Order Processing
From the above business model of the Super Power Org-SPO, it can be determined that the process of using the e-commerce business model will be very easy and will provide the advantage for the firm (Super Power Org-SPO) to improve its business operations and to target the end customers.
In this, it can be stated that first of all there will be a proper website for the firm and in the website, the all content related to the business of Super Power Org-SPO will be uploaded that will be effective for the firm (Veit et al., 2014).
Customers can directly order for the products through the website of the firm. At the same time, if there is any feedback and the suggestion then customers can directly do through the website of the firm.
Role of E-Commerce in the driving the revenue
There are different models related that can be used by the firm but the use of e-commerce business model will also be effective for the firm to get the profit or to increase the revenue of the firm as well. But at the same time, along with the use of e-commerce business model, firm will also use the revenue model that is also considered as a framework for generating the revenues.
The major use of the revenue model is to define the better revenue source to pursue, value to offer, price the value, etc that are the key components of the business model that are used by the firm and help the firm to increase the revenue and to perform well in the market with the use of e-commerce business model (Chiu et al., 2014).
At the same time, it can be determined that the use of e-commerce business model also makes easy for the firm to overcome the issues in the revenue and also make easy to get the maximum revenue by exploring the different ways of the revenue generating. Because of this, it can be determined that the use of e- commerce business model will be effective for the firm to get the competitive advantage and to increase the revenue of the firm as well.
Network and communications infrastructure
Although, the use of e- commerce business model will be effective for the firms to get the success and to increase the operation efficiency of the firm as well but at the same time, for the better use of e- commerce business model, it is necessary for the firms to use the effective network and the communications infrastructure.
The reason in this is that without using of network and the communications infrastructure, it is not possible for the firm to perform better and to have the effective use of the e-commerce business model (Turban et al., 2014). In this, it is needed for the firm to use the high network connection and in this; the use of Wireless Local Area Network (WLAN) will be effective for the firm.
It is because the use of Wireless Local Area Network (WLAN) will make easy for the firm to effective handle the new system. It will also help the customers to approach the firm effectively without facing any issues and the errors. In like manner, it can be determined that the use of Wireless Local Area Network (WLAN) provides huh network facility and provides the quick service for the customers.
That is why, it can be determined that the use of Wireless Local Area Network (WLAN) will be quite effective for the firm in the use of e-commerce business model. In like manner, it can also be determined that along with better network infrastructure, there is also a need for the firm to use the better communication infrastructure (Zhou et al., 2016).
It is because it is the new system, there will be a need of the proper coordination and the communication that is why, and it is needed for the firm t use the infrastructure of the communication. In this, the use of social media and the direct communication are the best ways for the firm to use in the communications infrastructure.
It is because the use of social media and the direct communication will make easy for the firm to have the effective business platform and the better use of the e-commerce business model. It will also overcome the impacts of the risks that can be raised and affect the business of the firm as well.
So, it can be determined that use of network and the communications infrastructure will be effective form the firm in the use of e-commerce business model (Chaffey, 2015). At the same time, there are to be used of the hosting sites and the different software.
It is because it will also help the firm to get the proper communication with the customers through software and will make easy for the firm to provide the products for the customers as per their need and the desire. The sites hosting will also help the firm to promote the site among the customers and also help the firm to develop the good base of the customers.
Need of Hardware and the Software
There are different equipments that will be required for the firms in the use of -commerce business model and in this, Monitor, speaker, CPU, cameras, website, scanner, etc are the major equipments of the software and the hardware that will used by the firm in the use of -commerce business model in the business practises and will also make easy for the firm to handle the all business operation and to increase the operation efficiency of the firm as well (Sila, 2015).
Ways to manage security issues
For the successful accomplishment of the project, there will also be a need for the firm to have the proper management of the all security issues. It is because this project is directly related to the use of -commerce business model so there will be high use of the different software and the websites by the customers that increase the possibility of the different issues such as hacking,
leak of the information, virus, etc that can affect the business of the firm and also can create the issue for the firm to manage the business and the customer base as well. Because of this, it can be determined that there is a need for the firm to use the different ways of the security (Andam, 2014).
In this, the use of antivirus and the password are the major ways that can be used by the firm for the better management of the e-commerce business model. There will be a proper portal for login with the password so customer can login in the account or sign up for the better shopping experience.
It will help to keep safe the data and the all detail of the customers as well. In this, all policies and the rules mead by the government will also be followed for overcoming any legal issue such as customer data protection issue, etc. The use of all these ways will also make easy for the firm to have the better use of the new e -commerce business model and will also overcome the all issues related to the security and will improve the operation service of the firm as well.
Because of this, it can be determined that there are different ways for managing the security that will be used by the firm and will help in the effectively management of the of e-commerce business model (Malhotra, 2014).
Ways to address e-marketing requirements
There are different ways that can be used by the firm to identify to address e-marketing requirements. In this, get the quick action of the any requirement, make a proper plan, budget, and allocate a team for addressing the all issues etc are the major ways that can be used by the firm for managing and addressing the e-marketing requirements (Savrul et al., 2014).
These are the major and effective ways and will also make easy for the firm to handle the work and to overcome the possibilities of arising any issues during the addressing the e-marketing requirements.
In like manner, for much better addressing the e-marketing requirement, there will also be a use of the social media. It is because social-media is one of the best and highly used ways by the customers so through social media, it will be easy for the firm to reach the customers and to complete e-marketing requirements as well.
There are different ways that can be used by the firm for making the payment firm the customers but at the same time, to secure the payment is also one of the major needs for the firm. It is because of the payment method is not effective and the secure then it will affect he customer base of the firm and will also create the personal and the professional life of the customers as well.
So, for making a secure payment, both debit card and the credit card will be used by the firm and there will be a secure payment way and the link are to be there (Veit et al., 2014). It is because it will help the firm to perform well in the market and to win the trust of the customers. So, it can be determined that design a proper link by both ways of payment such as debit card and the credit card will be effective for the firm for the payment choice.
Ways to address privacy and other relevant ethical concerns
There are different ways that can be used by the firm for managing the privacy and other relevant ethical concerns. It is because it is quite necessary for the firm to sustain in the competitive market and to perform well in the market. At the same time, for managing these all issues, the all information related to the customers will not be disclosed for anyone.
As well as, there will also committee that will be responsible to handle the all issues related to the payment (Zhou et al., 2016). There will be limited people those will be responsible to handle the all operation related to the payment and except of this; there will no permission for anyone to handle this concern. It will help the firm to address privacy and other relevant ethical concerns.
Ways to address legal issues connected with the e-commerce business
For successful business operation and to perform well in the market, it is needed for the firm to follow the legal issues in the e-commerce business. So, for this, there are different ways that are to be used by the firm and in this, consider the all rules and the regulations regarding the promotion, advertisement, delivering the products for the customers, etc (Chiu et al., 2014).
It is because it will help the firm to manage the business ethics and to perform well in the market without facing any issues and the challenges.
Ways to manage the customer service issues
Customers’ satisfaction is one of the major concerns of the firm because all business and the success of the firm are totally depended on the customer satisfaction. So, for managing the issues related to the customer services, there are different ways that to be used by the firm and in this, proper feedback, 24/7 toll free number, mail, etc will be the major ways that are to used to manage the all service issue of the firm (Wang et al., 2016).
It is because through these ways, customers can approach to the firm and share the all issues and the problems that they face in the services. These all problems and the issues will directly connect to the firm and allocated team will take a quick action on this and will help the customers to provide the effective and fair services.
Ways to measure the success of your proposal
There are different ways that decide the success of this project. It is because there are different ways and the techniques such and approaches, tools, etc that are used in this project that define the success of this project.
At the same time, in this project, different ways such as to manage the customer base, e-commerce business, ethical issues, customers’ complaint, e-marketing requirements, customer’ service issues, security issues, etc are discussed and define the success of this project (Chiu et al., 2014).
As well as, provide the better products for the customers at reasonable price with full of security are the major matrix of the success that will be used by the firm. Because of this, it can be determined that this project will take success.
From the above discussion, it can be determined that this project will be successful and will provide the advantage for the firm by improving the operation services and the customer base.
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