AMC727 Customer Experience Sample
Exchange
Offer an incentive in exchange for your customers’ stories, and encourage them to tell others in your company’s workforce about their experiences. They will use their success as both a motivator and a reward in the future. For example, a well-maintained Instagram, Facebook and YouTube presence is one of the most effective methods to accomplish this, along with other techniques.
In a recent study, stories about people’s interactions with one another were found to have a greater impact on people’s attention than stories about anything else. When it comes to companies that provide Travel Solutions, such as a company that provides Travel Solutions, some campaigns are launched in which people share their personal experiences of visiting a particular place. Customers should be able to instantaneously associate your travel agency with travel, just as Google has done. (Khan,2020)
Emotions
Visitors to your Mettricks will have a better experience when you use cutting-edge web technology. Improved customer satisfaction and better search results are predicted as a result. In order to better connect with the ever-growing number of mobile users, instead of focusing on your website’s desktop version, shift your marketing efforts to Mettricks. (Wagaskar,2017)
Experience
Do not hesitate to take risks and try new things, because a lack of innovation can make you obsolete in the market if you don’t. You should be aware of the likelihood of disruptions during testing, as well as the discovery of potential problems that may develop in the future.
When performing testing, this is something to keep in mind. Testing several versions of your website on a random or targeted audience using A/B testing and usability testing are two approaches for determining what performs best. With the use of split-testing and heat maps, you can gain vital insight into how your apps and websites are working. (Plant,2018)
Extension
Using tailored sponsored search and display ads, you may direct your target audience to your website or a specified landing page of their choice. Your company’s sales will rise as a result of this strategy. Your products and services will be more known to the general public if they are advertised through billboard advertisements.
It is imperative that you choose your target audience carefully in order to prevent being seen as a marketer everywhere you go. As a result of this widespread mistake, many businesses end up wasting a significant amount of money and time trying to reach everyone. (Nurhayati,2020)
References
Khan, F., Khan, S. and Islam, Z.U., 2020. Effectiveness of Instructions in Academic Achievements: an Experimental Study using 7E’s Instructional Model. Global Regional Review, 3, pp.151-165.
Nurhayati, W., 2020. The Implementation of Character Education Programs in Indonesian Schools. In Preparing Indonesian Youth (pp. 107-123). Brill Sense.
Plant, K., McIllroy, R.C. and Stanton, N.A., 2018. Taking a ‘7 E’s’ Approach to Road Safety in the UK and Beyond. Contemporary Ergonomics and Human Factors, pp.1-8.
Wagaskar, K., Tripathy, A.K., Chauhan, K., Malaji, A. and Yadav, D., 2017, September. Employ… able: A tool to achieve 7E’s of employability. In 2017 International Conference on Advances in Computing, Communications and Informatics (ICACCI) (pp. 1756-1761). IEEE.
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