BCOM101 Business Communication Assignment Sample
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Report on Emotional Intelligence in the Workplace
Executive Summary
Emotional Intelligence (EI) has different explanations depending on the various calculations of research. Majority definition states that it is an act or ability to understand and manage own emotional feelings and others state as well. It plays a vital role in increase productivity of an organization and better growth of an organization. It also builds long-term relationship with others for future references. It deals with basic qualities that need to possess by the emotional intelligence people that could result in positive outcome.
Introduction:
Emotional Intelligence (EI) is the capability of recognizing and understanding the emotions of yourself and others. It manages our emotions, makes aware of impact of emotions that could drive positive and negative affects both. Emotional Intelligence plays vital role in the success of an organization in today’s digital workplace; it is also known as emotional quotient or (EQ) and it stands sixth in the list of World’s Economic Forum and it is essential for employees to possess this skills in order thrive in workplace. The feature of Emotional Intelligence helps in perceiving the feelings and emotions of individual and managing it appropriately in order put a positive impact in the workplace.
We human beings are emotional in nature that respond and makes decision based on feelings and emotions of others and ourselves. Emotional Emotions consists of five components that are core in nature:
- Self-awareness – It is the ability to perceive our own feelings, recognize our own feelings and emotions, understand and manages it accordingly about how it affect others (Schutte and Loi, 2014).
- Self-regulation – It is controlling our feeling and emotions and helps to think before making any decision or appropriate steps
- Internal motivation – It helps in achieving goals in order to fulfill our own personal dream instead of any rewards or appreciation
- Empathy – It helps in recognizing, understanding the feeling and emotion of others frame of within and builds strong bonding among the organization, which helps in the success of the company.
- Social skills – It helps in the formation of relationships and builds good terms with the social environment, that is useful for the growth of an organization
Emotional Intelligence is extremely important as it creates effective impact in the relationships which results in identifying opportunities and making decisions favorably.
Objectives:
Emotional Intelligence has powerful objectives in order to drive an organization successfully:
- To understand, define emotions, Emotion Intelligence and feelings of others and yourself
- To differentiate other intelligences and emotional intelligence
- To list impact and criticality of feelings, emotions in life and relations in the workplace
- To aware regarding the impact of the emotional intelligence and raise alertness
- To operate positively in workplace with the positive reframing our perspective towards situations and people involved in an organization
- To pull through negative experiences quicker with people and affected situations
- To alert and raise an awareness of social situations and of others
- To increase relationships in workplace and others for the positive result of an organization
- To create a positive thinking of mental mechanism for achieving the future goals
Effects of Emotional Intelligence that develop Interpersonal Relationships:
EQ builds interpersonal relationship in many ways such as:
- Empathy – It possess capacity to recognize and understand what other person is feeling or experiencing from within and is able to place ourselves in another person’s position and feel the pain (Serrat, 2017).
- Self Awareness – It is an art of understanding own self and others point of views and prepare accordingly as per reactive and proactive manner
- Curiosity – one’s curiosity to applied till best level at point of passionate and it creates positive bonding with colleagues
- Analytical mind – people with high emotional intelligence are able to thick sharply and deeper and are able to remove obstacles from the path of success (Carson et al., 2016). They innovate new methods and ideas in order to deal with the negative situation and transform the same situation into positive outcome that builds the relationships.
- Belief – Belief is the power strategy to handle any situation and have faith in you and on others to perform well in future and at present situations. Concept of positive belief comes with good thinking of available resources around workplace. Having faith alone does not complete the task but applying positive attitude with belief, and working hard reflects the formation of champion. Have a great faith towards yourself and trust that whatever comes into your life will be in a way that will help you achieving your goals.
- Needs and wants – emotional intelligence people always tried to distinguish the things between need and not required (Caruso et al., 2015). EQ helps in gathering idea about the effective of things that could be more effective and that does not. According to the context of Abraham Maslow’s “Hierarchy of Needs” Needs is the basic things that is presently required for safety, sustenance and survival and once these needs are fulfilled then there arise for wants for future basic need.
- Passionate – passion for doing the task happily comes from within and high level of EQ helps in driving the things effectively by igniting the engine. It creates positive awareness among other employees to drive in a same way for better performance of organization. It is natural desire, ambition, drive, instinct, and love for something to do or for someone. It supplies positive energy that keep driving us in an efficient manner.
- Optimistic – Being happily results in things done in smarter way and in positive manner, which give a successful outcome. Positive attitude helps in making us happy, our mindset positive and finally we find the good outcome
- Adaptability – people with high EQ has the ability to understand the situation properly, like when to keep going and when to make changes in the process. The ability to adapt things quicker and implement new and effective changes is the adaptability quality that comes from emotional intelligence. “Adaptability is not imitation. It means power of resistance and assimilation.” Mahatma Gandhi.
- Desire to help others and succeed and succeed for yourself
- Lastly, an emotional intelligence people are interested in helping others to achieve their assigned tasks and success. They are eagerly interested in the overall achievement of organization as well as their counter parts (Jain and Kansal, 2017). Their leadership skills and passion for helping others comes are influenced by the emotional intelligence, which drives them to perform better for themselves and others. It also creates the positive environment in workplace and motivate others to do well which also ends up in building good relationship.
Effects of Emotional Intelligence that helps organization to grow:
EQ enhance motivation and performance – Every individual should possess the quality of Emotional Intelligence that will help in the effectiveness of career and development of organization. The impact of emotional intelligence on mental and physical wellbeing. EQ affects in everyday activities such as hiring, promoting and firing of employees. As per Career Builder Survey in 2011 nearly about, 71% of hiring managers stated that they prefer EQ over IQ of an individual while hiring, many stated that they would not entertain individual with high IQ and low EQ (LIEVENS and Chan, 2017). Thus, it emphasize that EQ is more important than IQ for the proper growth of an organization as well as longer career of an individual. It is found that the top performers are among those employees who possess emotional intelligence. There is very less chance of being a top performer without emotional intelligence. Emotional intelligence motivate individuals, and people with high EQ have greater potential to regulate themselves that enhance self confidence which increases the chances of achieving goals.
EQ impact on mental wellbeing – Managers and leaders with high EQ drive the team more effectively by identifying the particular driver that improves the development of individual’s emotional intelligence among the teams. It creates solid trust build up, group identity that is essential for collaboration and cooperation for the overall performance of organization. An organization is very dependent on its employees to adapt effective changes according to the situations and implement innovative ideas for internal and external factors thus, in order to meet these requirements; skills are rooted with our social behaviors and emotions. Hence, it is observed that increased in emotional intelligence culture helps in the growth of business level. People with high level emotional intelligence have a peaceful and happier outlook in their life and possess positive attitude than people bearing low EQ (Siegling et al., 2015). An individual with high EQ also better at emphasizing with point of views of others, which helps in reducing and solving work conflicts.
EQ factor in physical health – better emotional intelligence leads to positive communication with our colleagues, builds healthy relationships with the help of proper, and better understanding of our feelings and emotions. It impacts great way on our health as positive EQ provides relaxation, proper sleep, exercise, choice between eating varieties thus, it clearly specifies that ability to deal with the daily activities leads to positive and good impact on our health. Hence, if an employee is physically fit, then he is able to carry out the work pressure more effectively and gives a positive outcome.
Development and Measurements of Emotional Intelligence
Emotional intelligence has been able to explain clearly that the best performers and managers do not have the best academic background but they do possess well intelligence of emotional. In order to measure the level of emotional intelligence it is necessary to follow the agenda below:
- Ability to listen – Ploughing your own task blindly without any concern about others is no effect of emotional intelligence (Dabke, 2016). In fact, emotionally intelligence people possess the quality of listening to others, understand their feelings and emotions, and help them appropriately for their success. It creates awareness of being responsible and develop positive environment.
- Ability to identify and express emotions – people with EQ have the capacity to understand the multitude of emotions and are able to express or label the emotions. Labeling emotions provides a clear picture of emotions that can be well maintained and lead to positive making of decision in workplace.
- Curious about others – In order to empathies with emotion of others, curiousness also arises with EQ people. Listening skills and caring of their feeling makes curious about others response of going through the phase.
- How self-aware are you – Emotion intelligence makes aware to the people about their strengths and weakness thus, it helps to avoid things which is against their strengths and helps in preparing of their weakness for the future consequences.
- Do you display confidence – Due to the impact of self-awareness. People with high EQ are confident enough to deal with any situation and have adaptability to change situation quickly (Li et al., 2016).
- View change as threat or opportunity – EQ people are not afraid of the change or threatened because they are confident and comfortable with the arise situation, and are well prepared to motivate others too.
- Build strong relationships – Emotional intelligence people does not only go for fruitful result but rather opt for focusing on making relationships that automatically create good environment.
Recommendations:
As per the above-mentioned criteria and consequences of emotional intelligence, it is essential to possess the qualities of person having emotional intelligence. In order to carry out the things in positive manner in your recruitment and promotion company, the first thing needs to be there is caring for others. If caring is available, it converts the things to positive attitude which overall gives an outcome of emotional intelligence quality. Need to understand the EQ level and hire people based on their EQ rather than IQ. Need to have faith and belief among colleagues and new people and trained them confidently with positive attire. Also, need to show empathy, sympathy, understand the negative impact out of taken decision and take appropriate action for changes in order to take your company to a higher rank.
References
Carson, K.D., Carson, P.P. and Birkenmeier, B.J., 2016. Measuring emotional intelligence: Development and validation of an instrument. Journal of Behavioral and applied Management, 2(1), p.810.
Caruso, D.R., Salovey, P., Brackett, M. and Mayer, J.D., 2015. The ability model of emotional intelligence. Positive psychology in practice: Promoting human flourishing in work, health, education, and everyday life, pp.545-558.
Dabke, D., 2016. Impact of leader’s emotional intelligence and transformational behavior on perceived leadership effectiveness: A multiple source view. Business Perspectives and Research, 4(1), pp.27-40.
Jain, A. and Kansal, R., 2017. An Empirical Study to Explore the Relation between Spiritual Intelligence and Emotional Intelligence among Commerce Students. Review of Professional Management, 15(2), pp.61-69.
Joseph, D.L., Jin, J., Newman, D.A. and O’boyle, E.H., 2015. Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI. Journal of Applied Psychology, 100(2), p.298.
Li, Z., Gupta, B., Loon, M. and Casimir, G., 2016. Combinative aspects of leadership style and emotional intelligence. Leadership & Organization Development Journal, 37(1), pp.107-125.
Schutte, N.S. and Loi, N.M., 2014. Connections between emotional intelligence and workplace flourishing. Personality and Individual Differences, 66, pp.134-139.
Serrat, O., 2017. Understanding and developing emotional intelligence. In Knowledge Solutions (pp. 329-339). Springer, Singapore.
Siegling, A.B., Saklofske, D.H. and Petrides, K.V., 2015. Measures of ability and trait emotional intelligence. In Measures of personality and social psychological constructs(pp. 381-414).
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