Assignment Sample on BMG735 Managing and leading people in Organization
Introduction
Managing in the organization is related to controlling a group of people or individuals so that they can easily set entities for accomplishing a goal end objective. On the other hand, leading people means having the ability to motivate influence the people to contribute their full Harvard for organizational success. The present assignment is based upon the case study of Jamie who manages is a team of 4 members. The assignment will discuss the background of the case study by giving its full detail and another thing which is discussed. Along with this, all the assignments were also discussed three different topics that are known as learning, training and development, team and teamwork and conflict management. Under this topic, there will be different types of things that will be explained in the proper manner by giving a full recommendation for improving the topic.
Background of the case study
The case study is based upon the person Jamie who was leading the team of four members. The team members were not happy because of him as he was not keeping them informed, delegate interest was, praising them for their work and can be quite abrupt. For this, the team member has complained several times to the manager of Jamie. This time the manager has decided to send him on the management development course that was run by the organization. On the other hand, he thinks that it is a waste of time for his job also the course does not have any type of planning and development department. The course will help him at the time of managing the team member in the proper manner by having no complaints. After attending the course the manager of the Jamie was very happy as there was no complaint coming up from the members.
Topic-1 learning, training and development
Introduction
The topic will discuss three different things that are learning, training and development which is very important in the organization. Learning in the process that can result in leading to a change that is mainly occurred at the time of experiencing a result of increasing the potential which is related to future learning and improving performance (Snow et. al. 2017). Learning can help the individual at the time of increasing their knowledge, behaviour and attitude. Training is the type of method that is mainly used in weather organization at the time of teaching and giving knowledge to the employees for developing their competencies. Training can be also termed as the process which is related to teaching and learning the activities that have primary purpose is to help the members of the organization so that they can easily apply abilities, skills and attitude which are very important for their job. On the other hand, development is related to the creation of positive change, progress and growth along with this it also includes physical, economic, social, environmental and demographic components. The development will also help the individual at the time of improving their skills, capabilities and character at the time of performing the job.
Evaluating
From the case study, it has been identified that evaluation of the learning, training and development can be done by Helping the organization at the time of discovering opportunities and training gaps in their training within their employees. The training also helps the organization at the time of improving the working quality of the employees by boosting their morale and it is also very essential for overall training effectiveness. On the other hand, evaluation of the training and development can also be done by observing employee behaviour and attitude, tracking employee engagement, identifying training KPI and asking for learner feedback (Fox et. al. 2018).
For evaluating the learning, training and development for Jamie they can use Kolb’s (1984) Experimental learning cycle that is relied upon a four-stage process that described how to acquire the new knowledge. The forest ages of this approach are a concrete experience which is light upon feeling, the reflective observation that is watching, an abstract conceptualization which is thinking and last active experimentation which is doing. The theory is mainly relied upon embarrassing the idea which is related to the result of reflection, experimentation, experience and conceptualization.
Concrete experience: It is a type of experience that is related to doing or having the situation that is a reinterpretation or encountered of existing experience. It will help the individual at the time of learning more about the things they have knowledge.
Reflective observation of the new experience: It can be used by the team leader at the time of reflecting or reviewing the experience of the team members who were present in the team which is very important (Fajandar et. al. 2019). It is also related to inconsistencies between understanding and the experience that is faced by the people.
Abstract conceptualization: With the help of this learning cycle, the individual gets different types of new ideas or they can also perform the things that are related to modifying the idea of the existing abstract concept. It is mainly done by the individual from their experience which was learned by them in their past.
Active experimentation: In this individual apply their idea do the things they see in the world and to watch what will happen after applying it (Bankova and Andonova, 2020). This can be used by Jamie at the time of evaluating learning, training and development for the team members.
Identifying and discussing
According to the case study, it has been identified that There are different types of challenges and issues faced by the team members because of this the manager has told Jamie to take training from the managing department. It will help them at the time of solving challenges and issues that are seen within the team. With the help of having good training and development, they can make him learn the things regarding how to manage the team at the time of performing the task. Along with the things that are very useful for playing the role of leader that is giving the information to the team members. On the other end, they also have different types of roles that are to be performed by them at the time of leading the team that is motivating their employees to work hard so that they can give good results to the organization which will make them successful (Ervin et. al. 2018). On the other hand, they can also use different types of strategies that will help them to fulfil all the goals and objectives that are set by the manager.
Along with this, there are also different types of challenges and issues that are seen at the time when the leader who leads the team uses different types of techniques and strategies to solve the issues. Another issue is related to giving the role to the different individuals as they think that they want to perform the role of the other person who is present in the team. With this, the leader also has to face different types of questions that are arising from their employees regarding why they were not given that role and other things. It is the role of Jamie to do meet with all the members at the end of the week so that they can solve the queries and other things which is related to the task.
Recommendation’s
It can be recommended that Jamie can improve the learning, training and development of the team member who is part of the team for achieving the objectives and goals of the organization. It can be done by using different types of ways that are related to
It can be improved by making learning more flexible and accessible so that they can easily balance the demand of time and attention (Brown and Harvey, 2021). Along with this, it can be also helpful for the organization at the time of offering on-going training that can give access to material to the learners.
It can be also improved by motivating the manager to be a part of the team by showing their skills and abilities at the time of need. Along with this, the manager must also communicate with their employees on a daily basis so that they can easily identify conflict along with monitoring the performance of the employees that is before or after the training. In this they can also include different types of things that are related to meeting the manager are related to the need analyses phrase which can easily design training (Fox et. al. 2018). Linking the manager at the time of rewarding and remunerations further training performance and ROI. It can be also improved by providing systems for the manager so that they can easily test employees whether they have learned or done the training in the proper manner are not.
However, they can also use different types of tools to give employees the full training employees by face to face training sections is it which will offer them more content. They can also achieve this by providing quality learning material for the on-going training for the employees who are working in the team. They can also do the interview of the employees so that the other person will know about the skill and abilities the people who are working in the team will help them to get more knowledge regarding the task and other things.
Topic-2 Team and Teamwork
Introduction
This will discuss human teamwork which is very important for the organization at the time of accomplishing goals and objectives for making it successful. A team is known as a Group of people who are working together so that they can easily achieve the goal and objectives of the organization. On the other end, a team is also known as the group of people who performs tasks that are mainly relied upon interdependent to each other so that they can accomplish a common mission (Rosen et. al. 2018). On the other hand, teamwork is mainly performed by the team member by putting their full collaborative effort so that they can easily achieve a common goal by completing the task in the proper manner that is within an effective and efficient way.
Under these people also tried to cooperate with each other on the basis of their abilities and skill by providing constructive feedback despite facing any types of personal conflict. The teamwork is mainly done by the team who have individuals that have different skills and abilities as compared to the other. Along with this, they are also specialized in a few things as compared to the members who are present in the team. Mainly teamwork helps the organization at the time of accomplishing tasks in a shorter period of time as compared to performing tasks individually.
Evaluating
By studying the case study of Jamie it has been identified that there was no teamwork present in the team. The evaluation of the Team and teamwork is done by analysing who are the members of the team along with identifying the abilities and skills of the individual team members that will make a team. It is mainly relying upon effectiveness that depends upon the effectiveness of the organizational team (Bankova and Andonova, 2020). Every team that is present in the organization have different authorities along with the task that guides them to achieve not only organizational goals but also their individual goals in the workplace or educational activities. For evaluating the team and teamwork it is the duty of Jamie to identify the team goal that must be defined in the proper manner to the team by having a specific performance objective.
Along with this, he must also evaluate the performance of the team on the basis of a result-driven structure. It will help the team member at the time of identifying the things in which they are capable to do so that they can produce the best and successful results by developing their own structure. With this, he can also identify competitive team members who can easily understand and get the full knowledge related to accomplishing the task by achieving goals by giving good performance.
As a team leader, it is the duty of Jamie to communicate with the team member in the proper manner to ensure that everybody understands their roles and responsibility. It will also help him at the time of creating an atmosphere of trust which will result in improving team spirit. It is the duty of the team leader to reward their employees who feel that they have done a good contribution (Ervin et. al. 2018) to the business by full hard work and effort. It will result in helping him at the time of boosting morale and making the team member feel like they are valued towards the organization along with the team
Identifying and discussing
It has been identified that there are different types of issues and challenges that are faced by the team member which was led by Jamie. The main issue that was faced by the member was that their leader was not giving them full information related to the task which they have to perform in a team (Kerrissey et. al. 2020). On the other hand, he also did not appreciate any teamwork or the team member for their hard works and efforts that are put by them for completing or doing the research about the task. Teamwork also includes challenges related to different ideas of the different people who were present in the same team and it is the duty of the manager to listen to all of them. The role of teamwork is to give the best result to the organization which will make them successful as compared to their competitors.
Recommendation’s
It can be recommended that teamwork can be improved by the organization by working with each other in the proper manner. It can be also improved by emphasizing the importance of teamwork to the team member by making them clear about assignments and other things that must be done in a group. Along with this, it is the duty of the member to report to their manager on a daily basis so that they can easily identify their skills and capabilities. For improving the teamwork the leader can also teach teamwork skills to the member were working in the team so that they can function in an effective manner (Bankova and Andonova, 2020).
For this, they can also adopt different types of strategies so that they can easily deal with each member who is present in the team in a fair manner so that they do not feel anything unfair. With all this, they can also adopt different types of team-building exercises which will help them at the time of building cohesive groups. By using this cohesive group devil get a chance to know the team members in the proper manner and can also motivate and encourage each other at the time when one person is facing conflict or other things.
Topic-3 Conflict management
Introduction
In this part it will discuss conflict management which is very important for the organization at the time of managing, identifying and handling all conflicts inefficiently, sensible and fairly manner. It has been identified that conflict is very common in the workplace along with it is also a natural part of the business. It is the duty of the manager to identify all the conflicts that are seen in the organization and understand them in the proper manner so that they can easily analyse the solution to solve it on a faster basis (Brown and Harvey, 2021). Along with this, it is also known as conflict resolution that involves all the things which are related to identifying conflict at the time of managing a team and resolving it in the proper manner.
If the manager does not identify the conflict, then they also have to face higher difficulty at the time of completing the task of handling their employees as they will not feel comfortable with the person who has caused conflict to them. Conflict can also result in destroying the growth and success of the organization by diminishing productivity along with damaging staff morale.
Evaluating
The case study is having been identified for evaluating the conflict within the team it requires a lot of time, expertise and resource along with producing insufficiently nuanced results. Evaluation of the conflict can be done on the basis of checking and measuring the performance of the employees along with their attitude and behaviour within the other employees who are present in the same team. Further, Jamie can use strategy at the time of evaluating the conflicts that are Thomas kilmann Conflict mode instrument which is also known as TKI. The strategy is comprised of five major conflict management styles that are competing, accommodating, collaborating, compromising and avoiding.
Collaborating style: It is the type of style Which Is the combination of cooperative and assertive which perform the main role of collaborating or working with others to identify the solution which can be helpful at the time of satisfying everyone concerns present in the team (Bell et. al. 2018). It can be used by Jamie at the time of fulfilling the feelings of the team members by minimizing negative feelings as collaborating work will result in having a long term relationship and good outcomes.
Competing style: This style is mainly related to pursuing one on concern on the basis of another person expense. Mainly this cannot be used by Jamie because it will lead towards not creating a good relationship with a team member.
Avoiding style: It is the other type of style in which the individual or team leader tries to avoid all the conflicts that are mainly based upon uncooperative or assertive. It is mainly used by them at the time when they can postpone dealing and have not cared about any type of outcomes or ethics of using Face Time on the job.
Accommodating style: In this style, the member of the team sacrifices his own accommodation to satisfy the need of the other person who is present in the same team (Sonoda et. al. 2018). It will help them at the time of building good relationships.
Compromising style: The main aim of this style is to identify all the solutions that can be easily agreed upon by the people at the time of managing the conflict or maintaining cooperativeness and assertiveness.
Identifying and discussing
In this case, it has been identified that there are different types of problems, issues, challenges and other things that are faced by the members who are working in the team. It was because of their leader Jamie who was not keeping them informed about the task along with delegating interesting work. The issue that was analysed in the case was that he was not praising the employees for their hard work at the time of achieving the goals and objectives of the organization in the proper manner (Sanyal and Hisam, 2018).
Along with this, they were also facing high challenges at the time of completing the task as they do not have any information regarding the things they have to do in the project and others. For solving all these challenges and issues that are faced by the team members they have directly contacted the manager of Jamie regarding the things they are facing. After listening to all the issues regarding the team member the manager had decided to send him on our management development course that was conducted by the organization. However, attending the course the manager of Jamie was very happy because no team member was complaining again and all the issues were sought in the proper manner.
Recommendation for managing conflict
On the basis of the case study and our discussion, it has been recommended that Jamie can use different types of ways at the time of managing conflict between the employees (Lacerenza et. al. 2018).
It is the duty of Jamie to be a creative person so that he can easily identify all the conflicts that are seen within the team and think of good solutions for the problems that will help him at the time of satisfying people. The solution must be based upon creativity and hard work which satisfy all the members of the team. They do not have to think for the solution that will simply avoid conflict or can result in maintaining harmony but they have to choose the best one so that in the future they can use it again at the time of facing the same conflict.
At the time of managing conflict, they must be very confident to encourage the team members so that they can deal directly with the people who have conflict in the team. If they will avoid the conflict, then they also have to face higher difficulty at the time of completing the task. It has been seen in the case that Jimmy was not dead coordinating with team members in the proper manner which has resulted in creating a conflict at the time of completing the task because they do not have full information about the project (Driskell et. al. 2018). On the other hand, they can also manage the conflict that is faced by rumours then it is the duty of Jamie to encourage their team members to work out of the plan so that they can easily end the gossip which is creating a conflict among the team members.
The conflict can be also managed in the proper manner by solving the interpersonal conflict by talking about the interests of each other at the time of performing the task. If the employees share the interest with the team, then all the team members can together come up with a solution that will result in satisfying the needs and interests. If Jamie Will use this method then they can easily manage the conflict along with this it will also help him at the time of building good relationships with the team members.
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