BSBLDR502 Summative Assignment Sample

Here’s the best sample of BSBLDR502 Summative Assignment, written by the expert. 

Assessment Task 1.

Activity1.

A Report to Develop Processes to Manage Ideas and Information at JKL Industries

Introduction

This report must focus on the communicating information in respect to support the others to achieve work responsibilities, facilitating the contribution of the employees for consulting on the work issues, providing feedback on the outcomes of consultations, resolution of issues raised or referral to relevant performs within JKL Industries. In this way, this report is prepared especially for the company in order to provide several facilities within the organization. Further, JKL Industries is found as an Australian-owned company who is involved in the selling forklifts, small trucks and spare parts to the industry. Apart from this, it also has a division which has the operation to provide the forklifts and small trucks on the lease.

Main Body

In order to communicate the information with related persons in order to achieve the work responsibilities to all co-workers, there are several strategies that can be adopted by the JKL industries within the organization. In addition, it is also found about the company that it already has a policy such as general communication policy that has the purpose to provide the guidelines to the employees in JKL in concern of official use of communications media as well as unofficial and personal use o media. Similarly, the company uses electronic communication policy as well as procedures that is for providing the guidelines to the company for the proper and improper use of JKL’s electronic communication resources such as emails, company internet, and internal as well as external social media platforms (Cullen et al., 2014). Apart from the above, JKL Industries can adopt some effective communication strategies that can help it to communicate the information to the employees. These strategies are as follows:

1. First Impressions
2. Non-Verbal Communication
3. Show Respect
4. Listening Skills
5. Active listening

In addition, there is also a need for consultation process so that it can ensure that employees have the opportunity to contribute to issue related to their work role.  In this way, the consolation process has seven steps such as discovery, analysis, report, strategize, implementation. And follow up etc. Due to this, process, it helps to facilitate the feedback to employees on outcomes of the consultation process (DuBois et al., 2015). These process and strategy are also helpful for the organization to resolve the issues promptly or refer to relevant persons.

Conclusion

After analyzing above all the real facts, it can be concluded that JKL Industries needs to develop processes in respect to manage the ideas as well as information at the workplace. In this concern, the communicating information is also included within this report so that its employees can be supported with respect to achieving work responsibilities. In addition, it also helps to facilitate the contribution of employees in concern of consulting on work issues, providing feedback on the outcomes of consultation and it is also helpful to resolve the issues that occur for related persons.

Activity2A.

While discussing the cultural diversity and ethical values, it is found that these both the things are important for the organization in order to make the organization more diverse and profitable in terms of ethical values. In concern of JKL Industries, if the company promotes the diversity at the workplace, the the company is able to achieve more talented and skilled and experienced employees which lead the number of benefits towards the organization as well as its productivity. At the same time, diverse culture and ethical values helps the company to create the innovative work environment at the workplace that is essential for it as these aspects bring the different ideas, experiences, working styles, and creative concepts together that is beneficial for the company because these things make the organization innovative in order to serve the customers with innovative products as well as services (Einarsen et al., 2018). In addition, language skills and improved performance of the employees are also led by the diverse culture and ethical values within the organization. In this way, a new policy is established in concern of JKL Industries in which it follows the same outline of the existing policies. These outlines are as given below:

The purpose of the policy: In this concern, this policy has the main purpose to set up the cultural diversity and ethical values within the JKL Industries so that it can achieve the several advantages from them that are essential to developing the effective culture within the organization and at the same time, it is also important to develop the ethical values that attract the customers towards the organization.

This policy applies to: This policy is strongly applicable to the JKL Industry’s employees so that effective work can be developed.

Applicable legislation: There are several acts that were developed in concern of diversity and ethical value within the organization. These acts are the Fair Work Act 2009, the Racial Discrimination Act 1984, and the Public Service Act, 1999 etc (Ferguson et al., 2015).

JKL Industry’s health, safety, and rehabilitation policies are displayed in all work locations: Under the health, safety and rehabilitation policies several policies are considered that help the organization to maintain health and safety at the workplace.

Activity2B.

In concern of the companies, it is essential to have an effective leader who can help the organization to develop an effective and efficient work environment to its employees as well as workers. In this way, the leader is not only to lead the employees within their work but it also helps to develop a work culture in the organization in which employees feel safe and secure.  At the same time, this kind of environment also important to make the employees satisfy so that they can feel equal with other employees and improve their performance within their activities (Guillaume et al., 2017). The effective leadership has several benefits in respect of an organization such as JKL Industries. These benefits of leadership are as given below:

1. An effective leader can provide the guidance to the organizational employees in order to make them understand about the tasks that they need to perform during the operation.
2. Leadership is essential for the organizations to encourage the employees to show the creativity so that innovativeness can be brought within the organization’s environment and employees can include this creativity in their work.
3. A leader motivates the employees so that they can give their full potential while performing the tasks that have been given by their department heads. This will lead the achievement of organizational goals (Kang and Sung, 2017).
4. An effective and efficient leader also includes the effective strategies of communication so that leader can communicate the ideas, information and massages with their co-workers.

The leader has an important role within JKL Industries as he/she is the person who can motivate the employees to accept the diverse people within the organization and develop the ethical values in concern of the organization. Leadership also helps to gain the trust of colleagues.  

Activity3.

While discussing JKL Industries, the organization needs to develop the workplace relationship that is important for the organization to achieve its predecided goals and to achieve the competitive advantages that help its to compete within the market. In this way, JKL Industries requires to develop and maintain the networks as well as a relationship by using more network options within the organization (Leon-Perez et al., 2015).  These network options are as follows:

• Work team
• Regional meeting of staff in the same profession
• Union meeting at the workplace
• Two staff members organizing a colleague’s farewell.

Apart from the above, ongoing planning to ensure that effective internal and external workplace relationship is developed and maintained is as defined:

1. Set networking goals.
2. Know where to do networking
3. Understand your target
4. Take the first step by reaching out
5. Manage your time to make way for networking
6. Develop Your People Skills
7. Identify Your Relationship Needs
8. Schedule Time to Build Relationships
9. Be Positive
10. Manage Your Boundaries

Activity4.

Within the organization, it is important to develop processes and systems to manage difficulties for JKL Industries in which activities related to identify and resolve the conflicts and other difficulties according to organizational policies and procedures, planning as how to address difficulties, providing guidance, counseling, and support to assist co-workers in resolving their work difficulties etc are included (Nankervis et al., 2016).

In addition, in respect to ensuring that difficulties in workplace relationship are identified and resolved, the organization can adopt monitoring strategy which will provide reliable outcomes related to conflicts. There are several steps of monitoring that are as follows:

Step1. Identify Program Goals and Objectives

Step2. Define Indicators

Step3. Define Data Collection Methods and timeline

Step4. Identify M&E Roles and Responsibilities

Step5. Create an Analysis Plan and Reporting Templates

Step6. Plan for Dissemination and Donor Reporting

Thus, these steps of the monitoring process are helpful for JKL Industries to ensure that conflicts are identified and managed constructively in accordance with the organization’s policies and procedures. Furthermore, there are four steps to provide guidance, counseling, and support to assist co-workers in resolving their work difficulties (Shu, 2015).  These four steps are as follows:

1. Define the problem
2. Generate alternative solutions
3. Evaluate and select an alternative
4. Evaluate and select an alternative

Therefore, these steps are also considered under the action place that is helpful to address and identified difficulties at the workplace in concern of JKL Industries.

Assessment Task2.

Answer1.

An effective work relationship makes the organization more productive so that it can achieve its pre-decided goals and objectives with the help of more efficient employees who work with their full potentials because they are extremely motivated due to effective work relationship.

1. Interpersonal skills

With the effective interpersonal skills, the leader is capable to achieve success within the team at the work and leader also capable to promote a positive work culture. In this way, communication, cooperation, and empathy are identified as the keys in order to establish a strong relationship with the customers as well as co-workers (Einarsen et al., 2018). These interpersonal skills are able to lead to an effective work relationship for the employees.

2. Communications

Communication is one of the best ways to develop an effective and efficient work relationship among the employees within the organization so that they can work collectively within the organization in respect to achieve the organizational goals.

3. Consultation

The consultation also helps the leader to develop the working relationship among the employees as they consult with other employees regarding the work which create the interaction among them.

4. Cultural and Social Sensitivity

The skill of cultural sensitivity helps the organization to avoid workplace disagreements because of cultural issues within the organization (Kang and Sung, 2017). This cultural and social sensitivity includes the different cultures which lead the different attitudes that help to develop the working relationship.

5. Networking and Conflict Resolution

When the networking and conflict resolution process is being done, then they deal with different department’s employees in this way, the interaction takes place between them and this kind of interaction help to develop the effective work relationship at the workplace.

Answer2.

In concern of outline the legislation relevant to managing effective workplace relationships, there are several legislations that are found for the organization.  These legislations help the organization to set up workplace relationship among the employees in order to improve their contribution within the organization (DuBois et al., 2015). These legislations are as follows:

1. Fair Work Act 2009
2. Workplace Relations Act 1996
3. Racial Discrimination Act
4. Equal Opportunity for Women in the Workplace Act 1999
5. Industrial Relations Act 1999
6. Long Service Leave Act 1955
7. Work Health and Safety Act 2011
8. Minimum Conditions of Employment Act 1993
9. Public and Bank Holidays Act 1972
10. Workplace Agreements Act 1993.

Reference:

Cullen, K.L., Fan, J. and Liu, C., 2014. Employee popularity mediates the relationship between political skill and workplace interpersonal mistreatment. Journal of Management, 40(6), pp.1760-1778.

DuBois, M., Koch, J., Hanlon, J., Nyatuga, B. and Kerr, N., 2015. Leadership Styles of Effective Project Managers: Techniques and Traits to Lead High Performance Teams. Journal of Economic Development, Management, IT, Finance & Marketing, 7(1).

Einarsen, S., Skogstad, A., Rørvik, E., Lande, Å.B. and Nielsen, M.B., 2018. Climate for conflict management, exposure to workplace bullying and work engagement: a moderated mediation analysis. The International Journal of Human Resource Management, 29(3), pp.549-570.

Ferguson, M., Carlson, D. and Kacmar, K.M., 2015. Flexing work boundaries: The spillover and crossover of workplace support. Personnel Psychology, 68(3), pp.581-614.

Guillaume, Y.R., Dawson, J.F., Otaye‐Ebede, L., Woods, S.A. and West, M.A., 2017. Harnessing demographic differences in organizations: What moderates the effects of workplace diversity?. Journal of Organizational Behavior, 38(2), pp.276-303.

Kang, M. and Sung, M., 2017. How symmetrical employee communication leads to employee engagement and positive employee communication behaviors: The mediation of employee-organization relationships. Journal of Communication Management, 21(1), pp.82-102.

Leon-Perez, J.M., Medina, F.J., Arenas, A. and Munduate, L., 2015. The relationship between interpersonal conflict and workplace bullying. Journal of Managerial Psychology, 30(3), pp.250-263.

Nankervis, A.R., Baird, M., Coffey, J. and Shields, J., 2016. Human resource management: strategy and practice. Cengage AU.

Shu, C.Y., 2015. The impact of intrinsic motivation on the effectiveness of leadership style towards on work engagement. Contemporary Management Research, 11(4).
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