• Posted on November 5, 2022
• Unique Submission Team

BU7039 Understanding and Managing People Assignment Sample

Introduction

In the modern era, it is the duty and responsibility of an organization to manage and handle the employees of the company in a fruitful manner, or else it may harm the sustainability of the company. Proper leadership and managerial approach will be extremely impactful in managing the people of the company while without effective leadership the company may not be able to manage the people of the organization in an effective way.

A Human Resource Manager needs to focus on 9 key areas in order to manage and understand the people of the company in a professional manner such as selection and recruiting, proper development program, health and safety of employees, and many more (Klikauer, 2018). http://BU7039 Understanding and Managing People Assignment SampleIn the essay, the negative impact of ineffective leadership and management on the performance of Coffee and Cake and the role of a new approach in the leadership of the organization will be discussed in detail.

1. Discussion about the management theories in order to specify organizational challenges

An evidence-based discussion on the poor impact of current leadership on the performance of C&C

Due to ineffective leadership and management approaches the performance of C&C has been hugely affected and for that reason, the revenue and profitability of the company have also decreased. In addition to that, it is one of the prime duties of the leadership of the company to influence the employees.

Current leadership was not able to enhance the performance of the coffee chain to increase the performance which has disrupted the business growth of the company. Ineffective leadership always has a close relationship or association with the negative outcomes of an organization and it also results in depression and anxiety of employees (Pyc et al., 2017).http://BU7039 Understanding and Managing People Assignment Sample

The employees of the company were not satisfied with the current leadership of the company as the managerial approach is extremely poor which has a negative impact on the performance of every employee within the organization. It is one of the main duties of the leaders of the company to increase the job satisfaction of employees even though the leaders and managers of C&C were not able to satisfy the employees of the company.

It has been observed most companies do not be able to achieve success due to ineffective leadership approaches as an ineffective leadership style may result in poor productivity and high managerial costs which influences many problems in the company (Ibrahim & Daniel, 2019). http://BU7039 Understanding and Managing People Assignment Sample

The current employees of the company have reported about the leadership approaches of the company as it has created multiple issues and problems during Covid-19 which has affected the brand image of the company.

The leadership of the company was unable to increase the sales of the coffee chain and during the Covid-19 the company was also facing some financial difficulties.

The employees of the company have not observed any proper growth for their professional career and for that reason many employees of the company left the job.

Occupational stress is one of the most complex things in the professional arena as an ineffective leader always enhances the occupational stress of employees, however, leaders need to play a vital role to reduce the occupational stress of employees (Jacobs, 2019).http://BU7039 Understanding and Managing People Assignment Sample One of the main negative impacts in C&C is that the traditional leadership of the company was unable to resolve the financial problems which has increased the financial debts of the company. The leadership of the companies were not able to increase the satisfaction level of employees as the management of C&C did not provide a proper break during shifts and did not maintain flexible job shifting.

Evaluating multiple management theories to solve the specific challenges of the organization

The leaders and managers of the company need to implement some effective management theories which will be impactful in resolving the problem of the company. In addition to that, there are many management theories that are mainly designed to understand the needs and demands of employees in the company which will be useful in managing the employees of C&C in an effective way.

One of the main roles of management theories is to identify and resolve the existing contemporary management issues and challenges of the company. Along with that, there are multiple management theories such as classical management, administrative management, and specific management theories as it is the duty of the leaders of the company to implement effective management theories to resolve the specific challenges of the company (Hussain et al., 2019).http://BU7039 Understanding and Managing People Assignment Sample

Scientific management theory is one of the most innovative management theories which was coined by Frederick Taylor and one of the main motives of the theory is to enhance the performance and productivity level of the employees in the organization.

The inventors of the scientific management theory have discovered multiple scientific methods which help the managers of companies in managing the companies in an effective way and for that reason, Taylor may be considered the father of scientific management (Tabatadze, 2019). http://BU7039 Understanding and Managing People Assignment Sample

Human relation theory is an interesting and innovative management theory which is extremely impactful in enhancing the performances of dissatisfied employees and improving the satisfaction level of employees by understanding the need and demand level of employees.

According to this theory, the managers and leaders of a company need to improve workplace conditions by providing sufficient breaks, increasing salar,ies and many more.

A reputed journal states that the management of the company needs to think about the employees of the company and ensure the job satisfaction level of employees by executing progressive thoughts which will provide an optimum opportunity to the employees of the company (Adebayo, 2019). http://BU7039 Understanding and Managing People Assignment Sample

In that case, the management of C&C needs to implement an effusive management theory which will increase the engagement of employees in different branches of the company and it will be impactful in enhancing the profitability of the company.

It will be extremely impactful for an organization to provide scientific training for the employees of the company which will be helpful in immersing the skin of the company and a direct communication strategy needs to be used by the management of the organization (Khorasani&Almasifard, 2017).http://BU7039 Understanding and Managing People Assignment Sample

2. Describing the fatal impact existing of leadership in the retention and performance of employees

Analyzing the current leadership approach of C&C

The employees of the company preferred to change the existing leadership styles of the company as it was not supportive to increase the sales of the company. Many employees of the company reported that the existing leadership approaches of the managers were extremely toxic which has created a negative impact on the performance of employees within the company.

The leadership styles of an organization also play a central role and generate a beneficial impact in stimulating organizational productivity and performance (Ibrahim & Daniel, 2019).http://BU7039 Understanding and Managing People Assignment Sample

Another negative impact of toxic leadership in the organization is that it has influenced the leave of employees from the company as toxic leadership affects the motivation and involvement level of the organization (Akca, 2017). http://BU7039 Understanding and Managing People Assignment SampleOn the other hand, the existing leadership of the company was not able to meet the expectation level of stakeholders and for that reason, the company has faced multiple challenges during the Covid-19.

The main role of leadership is to support the employees which will help the employees to work in an efficient way while the unethical practices of the leaders may result in poor productivity and performance of overall employees in the organization (Agarwal, 2020).http://BU7039 Understanding and Managing People Assignment Sample Some of the employees of C&C have reported that there was no positive in the company which indicates that the work culture and leadership skills of the company are not motivating for the employees and it unable to create opportunities for the employees of the company.

In the competitive world, every firm prefers to implement effective leadership and management styles while without a proper leadership approach C&C faces multiple issues which harm the image of the company.

According to the case study, the market is becoming extremely competitive, however, due to poor leadership style the company has received only 3 points out of 5 on Glassdoor websites. On a broader note, effective leadership is also associated with less work engagement which is also responsible for the poor and negative performance rate of the company, and for this reason effective leadership styles need to be executed for the well-being of the employees (Nasiri, 2021).http://BU7039 Understanding and Managing People Assignment Sample Since 2015, the company is facing these problems, and the difficulties of C&C is also increasing even though the leaders of their company did not give any focus to resolving these issues which harm the sales of the company.

Additionally, if the higher authority of the company implements Hofstede’s cultural dimensions and executes proper leadership approaches then the leaders of the company will be able to understand cultural differences effectively which will helps the organization in managing the diverse employees in a fruitful manner.

is the responsibility of the leaders of modern companies to identify the organizational culture of the company, however, many leaders of modern companies are not focusing on identifying the organizational culture of the company in an effective way (Warrick, 2017).http://BU7039 Understanding and Managing People Assignment Sample

Evaluating the fatal impact of the current leadership of the company on retention and performance of C&C

The existing leadership of the company maintained an unhealthy work culture as it provided no break during shifts and for that reason, the turnover rate of employees in their company is extremely high.

In addition to that, the current management of the company was not providing any kind of training to the employees while without the proper training the employees of the company will not be able to enhance their performance. Many companies around the world believe in adding coaching and cultural value to enhance the skill of employees as an effective coaching and mentoring program produces an effective future direction to the company (Garvey et al., 2021).http://BU7039 Understanding and Managing People Assignment Sample Effective leadership will always help the C&C to retain more employees as due to ineffective leadership the company will not be able to retain more employees.

The employees of C&C also faced the incident of bullying and harassment which decreased the engagement and motivation level of employees and it affected the entire performance of the organization.

A reputed journal also states that the morale and motivation level of employees also affect the production level of a company and it also results in low productivity and decreasing competitiveness of the organization in the exciting industry (Shaban et al., 2017). http://BU7039 Understanding and Managing People Assignment Sample

Many employees of the company have reported that the salary was extremely low and it may be considered as one of the main reasons for decreasing the motivation level of employees.

The existing leaders and managers of the company were unable to provide the right direction and it was not the employee centered which increased the employee turnover rate of C&C. Sometimes the employees of tech companies need to do overtime even though the leaders of the company did not pay the salary for everyone which incenses the job dissatisfaction level of employees.

The success of a company totally depends on the effective decision-making process of leaders, however, a poor decision-making processes of leaders may ruin the success of the company and result in negative outcomes for the company (Hamza & Hassan, 2019).http://BU7039 Understanding and Managing People Assignment Sample

Analysing the consequences, it has been found that the managers and leaders of the company were not properly trained as if the managers are not trained then the leaders will be unable to understand the needs and demands of employees. Health and safety violations also have been observed in the organization which identifies that the current leadership of the company is not thinking about the sustainable growth of employees.

Employee retention is one of the main issues for the existing leadership of C&C while the successful incorporation of transformational leadership helps the company in retaining the employee by reducing the employee turnover rate. Transformational leaders also prioritize the organizational goals of the company and for that reason, these leaders also focus on executing proper ways to retain employees.

3. Brief evaluation of the new strategies of leadership and management at C&C in retaining the employees and achieving the aim and objectives of the organization

Elaborating on the effect of a new approach in order to manage and retain the employees of C&C

The management of C&C needs to execute new leadership styles or else the existing problems of the company may not be solved which may ruin the growth of the company in the nursing sector.

Transformational leadership will be extremely impactful in motivating the employees of the company as well as improving the engagement level of employees.

Transformational leadership may be treated as an innovative and ideal leadership style and it is extremely impactful in increasing the performance and engagement of employees in C&C which may be influential in resolving the existing issues of the coffee chain.

On a specific note, transformational leadership also has a close association with the establishment of change management in an organization and it also influences the performance of the company which results in the increased competitiveness of the organization (Alqatawenh, 2018).http://BU7039 Understanding and Managing People Assignment Sample

The current leaders of C&C did not provide rewards to hard-working employees, while transformational leaders will incorporate reward processes that will improve the performance of every employee in the organization. In addition to that, the transformational leaders of the original may definitely focus on the needs and demands of employees while without fulfilling the needs of employees the engagement of employees may not be increased.

The existing leaders of the company will not be able to achieve the aims of employees and the managers are also undertrained while new leadership approaches will enhance the management skills of higher authority and which will be impactful in managing the employees of the company (Kovalenko & Kovalenko 2020).http://BU7039 Understanding and Managing People Assignment Sample

A successful journal also states that transformational leaders also influence the employees of the organization in enhancing the organizational performance and it also plays a vital role in motivating and encouraging the labors of the company which ensure the better stability of the business (Atan&Mahmood, 2019).http://BU7039 Understanding and Managing People Assignment Sample

Apart from that, the company needs to execute new management theories such as scientific management theories or human relation theory which help the managers of the company in understanding the employees in a more professional way.

The impact of new leadership and managerial approach in order to achieve organizational goals and aims

It is the duty of the leaders and managers of the C&C to achieve the organizational aims and goals as the new approaches of leadership may be useful in achieving the goals for the company by resolving the current issues.

The present challenge of the new leaders of the company are to create opportunities for the growth of the employees which may increase the job satisfaction level of employees and it results in the high productivity of the company.

In other responses, transformational leadership may play a crucial role in fulfilling the satisfaction level of stakeholders as without the proper involvement of stakeholders the coffee chain may not be expanded (Dung & Ha, 2020).http://BU7039 Understanding and Managing People Assignment Sample One of the main intentions of the transformational leaders of the company is to provide proper training to the employees and there is a huge requirement for proper training in order to improve the customer service of the company.

Moreover, the salary needs to be increased by the new leaders and managers as increased salary may enhance confidence and help the company in retaining valuable employees. Improved motivation level of employees also has a positive connection with improved performance of the organization and that is useful in enhancing the competitive advantage of the company.

The main motive of the new leadership approaches will be to increase the sales of the company and reduce the employee turnover rate which is near 100%. The successful incorporation of new leadership and providing appropriate salaries, reward,s and recognition may help the company in reducing the employee turnover rate which improves the financial performance during Covid-19. One of the main features of transformational leaders is to transfer the vision as it is extremely impactful to establish an emotional conception in the employees of an organization which helps the company in achieving its goals of the company (Busari et al., 2019).http://BU7039 Understanding and Managing People Assignment Sample

4. Learning and development for future change perspectives with recommendations for C&C leadership

Overcoming the challenges through leadership and management

The management of C&C is required to pay attention to improving its leadership and management in order to address the issues and problems in a successful business which will ultimately assist in gaining a reputation and maintaining the brand image in the industry. On the other hand, developing effective leadership becomes an immensely important aspect of designing the future of any business by maintaining a positive work culture in the organization (Moldoveanu&Narayandas, 2019).http://BU7039 Understanding and Managing People Assignment Sample The management of C&C needs to evaluate the areas which need to undergo immediate changes as well as improvements in order to attract more customers.

The company also needs to maintain a flexible leadership and management style which will provide an added advantage in overcoming the existing issues and problems in a smooth and hassle-free freeway. However, with the help of an expert managerial role, a company will certainly attain desirable heights of achievement by maintaining all the standards to satisfy the customers and clients (Pettinger, 2020).http://BU7039 Understanding and Managing People Assignment Sample

The managers and leaders of C&C are required to focus on improving their skills which will ensure better customer satisfaction and better risk management skills.

All the leaders and managers need to upgrade their potential skills by undergoing several skill development programs which will definitely prove to be fruitful in the long run (Makram, Sparrow &Greasley, 2017).http://BU7039 Understanding and Managing People Assignment Sample Implementing all the changes in a strategic way along with monitoring the changes in a careful way will certainly prove beneficial in overcoming the challenge of C&C in the future.

Retaining the employees

Retaining the skilled employees of C&C is an extremely important factor for the progress of the company and will also assist the company in further expanding its business in the upcoming years.

On a broader note, employee retention is considered to be an essential factor directly impacting the performance of an organization and the commercial success of a company (Kurdi&Alshurideh, 2020). http://BU7039 Understanding and Managing People Assignment SampleThe managers and leaders of C&C are required to pay attention to retaining the skilled employees of the company by providing an excellent work environment along with attractive salary packages.

Moreover, maintaining strong communication with all the employees of the company on a regular basis becomes necessary in avoiding any sort of misunderstanding which may lead to unwanted organizational conflict. Furthermore, providing employees with frequent rewards and recognition becomes an effective way in retaining the employees (Gilani& Cunningham, 2017).http://BU7039 Understanding and Managing People Assignment Sample

The leaders and managers of C&C are required to give emphasis considering the aspects of employee retention with utmost care and precision in order to generate positive results in the long run.

Employees are often considered to be the most valuable asset that a company holds which is true to a great extent and due to this reason, skilled employees are to be retained. However, there lies a direct relationship between maintaining brand image, and reputation, and retaining the employees of a firm which creates a positive impression of a brand (Dechawatanapaisal, 2018).http://BU7039 Understanding and Managing People Assignment Sample

Retaining the employees will certainly become beneficial in gaining a competitive advantage in the industry (Yamin, 2020).http://BU7039 Understanding and Managing People Assignment Sample

Driving a successful business by addressing the learning requirements of managers and leaders

Driving the business of C&C in a professional manner is one of the toughest jobs for the leaders and managers of the company and for that reason the leaders need to upgrade some relevant skills to ensure the growth of the coffee chain.

In that case, the leaders of C&C need to focus on the goals and aims of the company if the company achieves its future goals then the competitiveness of C&C will be increased. During Covid-19 the coffee chain needs to increase sales by providing supreme customer service and due to this reason, the leaders need to improve their knowledge of the implementation of new technical tools in the company.

Moreover, leaders need to focus on the effectiveness of communication theory while without proper communication the managers will not be able to communicate with the employees in an effective way. Developing effective communication is another strategic intervention and reliable way of improving the performance of the leaders and managers of C&C.

A leadership development program needs to be launched by the higher authorities of the company which will improve the interpersonal, leadership, and managing skills of managers and that will play an essential role in ensuring higher performance.

This is another effective way of upgrading the skills of the leaders which will assist the leaders in managing the changes. The leaders of C&C need to be more employee-focused and it is the prime duty of the managers of the company to bring out the best performance from the employees by implementing motivational theory and emotional intelligence.

This is another effective way of improving the performance and productivity of the entire workforce. Furthermore, leaders need to improve their negotiation skills which will help the leaders to handle and manage the entire employee of the company. The managers of a company need to understand the real importance of a healthy work culture which will ensure the higher productivity of employees in all coffee branches of C&C.The leaders and managers are required to undergo skill development programs where the leaders need to improve their skills in using Artificial Intelligence (AI) and advanced algorithms along with improving the skills to use automation technologies under the guidance of industry experts.

5. Self-reflection

Description

I have understood that developing leadership and management skills is extremely important in developing a successful career in the future and I have to focus on improving my leadership as well as management skills. It may be implied that adapting to the use the latest technologies under the influence of Industry 4.0 has become an immensely essential aspect of modern leadership skills (Guzmán et al., 2020).http://BU7039 Understanding and Managing People Assignment Sample I have also learned that it has become truly important to maintain strong communication within an organization to avoid any sort of misunderstanding which may impact the organization in a negative way.

have felt that communication is an essential aspect of leadership and management and without maintaining effective communication, a company will never attain desired heights of success. However, developing a sense of timing along with following a proper planning schedule becomes extremely essential in making effective decisions (Thomas, 2020).http://BU7039 Understanding and Managing People Assignment Sample

Feelings

The session has entirely changed my way of thinking as it has provided a clear perspective about the changing situations and circumstances which a business goes through and the various challenges and difficulties which lie in its path. In a more specific way, management and leadership are closely interlinked and they both play a crucial role in achieving the goals and targets of an organization (Spurgeon &Cragg, 2018).I

have felt that there are several aspects of my personality that need to be developed in order to enhance my performance and productivity as a responsible manager or as a leader of an organization or a company.  On the other hand, giving emphasis on enhancing entrepreneurial skills will ensure success in a dynamic world of business where new challenges and difficulties are emerging day by day (Harrison, Burnard& Paul, 2017).http://BU7039 Understanding and Managing People Assignment Sample I have felt that staying calm and focusing on the available resources becomes an important aspect of developing a suitable personality for managing the employees and staff of c accompany in a tactical way.

Evaluation

I have acknowledged the fact that in order to carry out all the managerial tasks in an effective way, I have to remain calm and flexible during challenging situations and circumstances for handling the situations successfully.  I may also opine that I have to constantly monitor myself and evaluate my strengths and weaknesses in order to further improve my performance.

I have realized the fact that I have to gather practical experience of working in challenging situations to gain experience which I may use in the future to enhance my professional career.I have realized the fact that developing strategic management skills along with focusing on improving leadership skills will definitely prove beneficial in overcoming the possible risk factors which may hinder the growth and progress of a firm.

Analysis

I will certainly give emphasis on the skills which will ensure organizational success by monitoring the risk areas and due to this reason I have to constantly upgrade myself. Additionally, paying attention to developing strategic thinking, decision-making skills, time management, and conflict management capability ensures better organizational performance (Pidgeon, 2017). http://BU7039 Understanding and Managing People Assignment Sample

Apart from this, aiming toward attaining sustainability has become a crucial aspect of modern leadership roles and for this reason, focusing on resolving issues by maintaining sustainability has become important (Bieluch et al., 2019).http://BU7039 Understanding and Managing People Assignment Sample I have also felt that I have to participate in various skill development programs and sessions under the able guidance of expert leaders and managers. I will definitely improve my leadership and management skills under the able guidance of senior and experienced mentors which will further boost my confidence to a great extent.

Conclusion

I have truly felt that in order to become a versatile performer in the future as a leader or a manager I have to adopt flexible ways of handling various types of challenging situations.

Moreover, paying attention to adopting an effective leadership style is often regarded as a turning point of a business and due to this reason analyzing the various opportunities and using them also becomes necessary for gaining an advantage over other companies or organizations (Strukan, Nikolić&Sefić, 2017). http://BU7039 Understanding and Managing People Assignment Sample

Action plan

I have to focus on improving my time management skills in order to accomplish various tasks within a specific period of time which will also assist in using the resources in a proper way.I need to work on improving my critical thinking abilities which will prove beneficial in handling various organizational disputes and conflicts in an effective manner. I will also focus on enhancing my communication abilities as I have truly felt that having excellent communication skills is always an advantage.

My current thinking process needs to undergo a lot of changes for building a successful professional career in the long run. I will also take part in seminars and meetings to improve my communication skills where I will interact with industry experts and try to gain all the necessary information to upgrade myself from time to time. I have to keep faith in myself and remain hopeful as well as positive to achieve remarkable results in my professional career in the future. I may assert that I will pay attention to developing my soft skills along with all other skills.

Conclusion

In a concluding remark, it may be clearly stated that management and leadership are closely related to each other and their joint endeavors become extremely important in attaining the heights of success.

Managing the workforce and maintaining a transparent work environment also becomes immensely vital in maximizing the productivity and performance of the employees of an organization which may be done through implementing strategic leadership and managerial roles.

Management and leadership responsibilities have always played a significant role in impacting the growth and development of companies and due to this reason the roles played by leaders and managers may never be neglected or overlooked.

 

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Yamin, M. (2020).Examining the role of transformational leadership and entrepreneurial orientation on employee retention with moderating role of competitive advantage. Management Science Letters, 10(2), 313-326. DOI: 10.5267/j.msl.2019.8.039