C110E RE-OPENING OF POPPY CAFÉ
Introduction
Operational management helps an organization to improve its service quality in a potential manner that helps them to provide the best services to its clients. This report provides a brief description of Poppy Cafe organization regarding its operation that enhances their performance level in a competent way. This report also analyses the 4v of this cafe by which they can improve their operational level in a significant manner. This report also yields a new layout of this cafe by which they can able to maintain all types of the Covid-19 protocols in a successful manner.
Brief operational description of Poppy Cafe
Poppy Cafe is a famous company that provides the best quality food services to its customers and this cafe is a busy cafe that is situated in the city centre. This organization has opened at 7:00 am morning for their breakfast services and they serve their lunch around 4:00 pm in the evening. This organization has invested a lot in its latest equipment over the past two years. This organization has installed the latest equipment to handle a number of orders in a proficient manner. This cafe organization has huge popularity among the local retailer businesses and shoppers that make a major positive impact on their business process. Based on the assumption of Barlan-Espino (2017), it is important for a restaurant to increase the customers’ satisfaction level that helps to increase the business values in a significant manner. Similarly, in the case of the Poppy Cafe organization, they provide fewer and refined menus to their customers that fulfil their requirements in a proficient manner. This cafe also gives gluten-free, vegan options to their customers that improve their business values in an efficient manner. The hospitality of this organization is quite good and they have high traits of customers services skills. Therefore, the Poppy Cafe organization focuses on their dietary requirements that create a huge positive impact on their business development process.
4V’s analysis of the Poppy Cafe
| Volume | High |
| Variety | Low |
| Variation | Low |
| Visibility | High |
Business operation is generally associated with different types of functions that enhance the ethics of the businesses in an adequate process. Due to the proper business operation, an organization can increase its profit margins in an adequate as well as efficient manner. According to the opinion of Bangbon (2021), a proper business operation process helps a company to improve its strategic goals in a significant manner. Business operations also improve the procedures of a service by which the Poppy Cafe organization has increased its profit margin in a competent manner. This is also essential for this cafe organization to apply a proper business strategy by which they can boost their business performance in a proficient manner.
Volume in the 4V analysis can be classified as the services that fulfil the trends of the markets in a successful manner. Due to this market analysis process, an organization provides the best services to the customers at a low-cost value that helps to achieve a long-term business success of an organization (Deng et al. 2019). Similarly, in the case of the Poppy cafe organization, they also focus on their various types of services that help them to enhance their customers’ satisfaction level in an adequate manner. This organization also provides various types of services to their customers that play an enormous role to attract a number of consumers to their cafe. Thus, this organization gives the service of the best quality foods to their customers at lower prices than increases their popularity in an adequate manner.
The Poppy Cafe organization has a lower variety of products that makes an impact on their business development process. They generally do not provide a high variation food to their customers but they serve the refined menus to their customers. This organization provides proper customers services that enhance its business values in an adequate and competent manner.
Visibility generally refers to the supply chain value of an organization by which it can maintain business progression in an efficient manner. In the case of the Poppy Cafe organization, the customers can able to know the making process of their foods that maintains transparency level to their business in an effective manner. This organization has hired a lot of skilled employees who play an enormous role to provide the best quality services to their customers.
Operating Process of Poppy Cafe
The operating process of an organization helps to create a proper plan regarding their business by which they can implement their resources in an adequate process to provide the best services to their customers. Similarly, in the case of the Poppy Cafe organization, they improve their internal supply chain value that enhances them to provide the best quality services to their customers. Based on the opinion of Alsawalhah (2020), a proper operating process helps to improve the functional process of an organization by which they can provide the best quality services to their customers. The operating process of the Poppy cafe organization also develops the flexibility by which they can adopt the new changes as per the requirements of their market trends. This organization uses a unique strategy by which it can meet the requirements of its customers in a competent and potential manner.
This organization also maintains a proper transparency level with their customers that attract a number of customers in an adequate and proficient manner. The Poppy Cafe organization also focuses on their product services by which they can provide high-trait dietary products to their customers in a significant manner. This organization is also able to maintain its service quality that provides a huge profit margin from its business process. The operating process of this organization also focuses on the performance level of the employees by which they can increase their customers’ satisfaction level in a decent manner. Thus, the Poppy Cafe organization provides the best food quality to their users by which they can attract a number of customers in an effective manner.
Layouts of Poppy Cafe along with its benefits and limitations
Layouts of Poppy Cafe
Poppy Cafe organization is a famous cafe organization that is situated in the city centre. This organization has planned to re-open its business after the Covid-19 pandemic situation by maintaining the proper safety protocols. However, this organization has not arranged in a proper manner that may create a negative impact on their business development process. The space of this cafe is merely narrow and as a result, the customer may not be satisfied with their services. Therefore, this organization has tried to change its layout by which they can attract a number of customers in a significant manner.
Benefits
Due to this layout, the organization can able to maintain a business transparency level with their users that make a huge positive impact on their business growth. This organization also invests a lot of money in their equipment by which they can fulfil the requirements of their customers in an adequate manner. This cafe also provides high-quality hospitality services to their customers that help them to increase the customers’ satisfaction level in a decent manner. A proper layout helps industries to maintain their operations in a proper manner that increases their sustainability process in a competent manner (Fahad et al. 2017). Similarly, in the case of the Poppy Cafe organization, they use a proper layout design that enhances their sustainability in a significant manner. Thus, these are the major benefits of the current design of the Poppy Cafe organization that aids them to increase their business ethics in an efficient manner.
Limitations
The main drawback of this layout is that the sitting arrangement of this cafe is quite close that is not acceptable during this Covid-19 period. This organization is also required to maintain the proper social distance protocols by which they can attract a number of users in a competent and adequate manner. As per the views of Mahmoudi et al. (2020), an improper layout does not stimulate the entire operational process in a significant manner that makes a major negative impact on the business growth of the company. Just like this, the Poppy Cafe organization also faces a lot of limitations with their layouts that may create a major negative impact on the business growth of this organization. Hence, it is merely essential for this cafe to design a proper cafe layout by which they can increase their revenue values in a successful manner.
Changes in the layout of Poppy Cafe
Figure 1: Current Layout of Poppy Café organization
(Source: Created by Author)
Due to the impact of the Covid-19 pandemic situation, many organizations have changed their layout structure to maintain the proper safety protocols in an efficient manner. Just like the other organizations, the Poppy Cafe has also made a lot of changes that provide the proper safety to their cafe users in an efficient manner. After the lockdown, this organization has changed their organizational layout which has been associated with different food and beverages sectors. These changes have been done for the restrictions of this pandemic situation that hampers the lifestyle of the people in an enormous way. Therefore, the safety of the customers is the first priority of this organization to maintain their business growth in this completive market.
The Poppy Cafe organization has drawn the latest organizational strategy that motivates them to provide the best quality services to their customers. This organization also highlights the sitting arrangement of their customers by maintaining the 1 m distance from each table. A proper design strategy improves the operational value of a company that develops a positive work culture within the company (Faghih et al. 2018). This cafe installs 10 tables of 4 people that helps them to maintain a proper distance in an adequate manner. They have also installed 5 tables for 6 and 2 customers that help them to maintain the proper safety protocols in a significant manner. This organization also focuses on the safety of their staff that encourages their employees to perform their job roles in an adequate manner. This organization has also brought their order counter nearest to the entry location that is merely easier for the customers to order their foods. Thus, this organization also has changed their layout in a competent manner that attracts a number of customers in a decent and as a result, they will also increase profit values in a successful way.
This organization also focuses on the entry and exit point of their cafe that creates a proper space within the cafe. This process also provides hassle-free service to their customers by which they can maintain the proper safety during the Covid-19 pandemic period. This organization has designed a one-way layout that does not create any kind of gathering of the people. This organization also focuses on their toilets design process that will be situated at the back door of this cafe. The back door of this cafe will be used as the exit door of this cafe and the front door will be used as the entry door of this cafe. Therefore, these are the latest design structure that can be used by the Poppy cafe organization to attract a number of customers in a competent and efficient manner.
Conclusion
Poppy Cafe is a notable eatery that serves quality food to its designated clients and is right now intending to roll out certain improvements in its association so every one of the limitations and rules of Coronavirus can be viably kept up with. The interaction and format plan of Poppy Cafe has a few benefits and drawbacks. In any case, remember this is that appropriate and imaginative changes in the design are made in Poppy Cafe. This will be gainful for the association as it will work on the general activities and furthermore increment the general consumer loyalty level. This cafe organization has changed its layout structure in an effective manner by which they can attract a number of users to their cafe. This cafe also tries to maintain the proper safety protocols to improve its service quality in a significant and competent manner.
Reference
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Bangbon, P., (2021). Business Operation Approach of Small and Medium Enterprise in Pathumthani Province. Psychology and Education Journal, 58(1), pp.4429-4433.
Barlan-Espino, A.G., (2017). Operational efficiency and customer satisfaction of restaurants: Basis for business operation enhancement. Asia Pacific Journal of Multidisciplinary Research, 5(1), pp.122-132.
Deng, R., He, X., Liu, Y., Fu, Y. and Hu, X., (2019), December. Analysis on the Application Strategy of “4V” Marketing Mix Theory. In 5th International Conference on Economics, Management, Law and Education (EMLE 2019) (pp. 501-504). Atlantis Press.
Faghih, N., Dastourian, B., Sajadi, S.M., Henten, A. and Foroudi, P., (2018). A framework for business model with strategic innovation in ICT firms: The importance of information. The Bottom Line, 31(1), pp. 16-41.
Fahad, M., Naqvi, S.A.A., Atir, M., Zubair, M. and Shehzad, M.M., (2017). Energy management in a manufacturing industry through layout design. Procedia Manufacturing, 8, pp.168-174.
Mahmoudi, S.M., Bagheri, M., Khademi, N. and Shariat Mohaymany, A., (2020). A Method to Design Facility Layout in Passenger Terminals using Optimization and Simulation. International Journal of Railway Research, 7(1), pp.51-59.
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