COURSEWORK 2
Introduction
The health care department of the UK is not working effectively and faced various issues due to existing staff. This department has become unable to meet estimated targets and due to the higher absence of staff, organizations are unable to deliver proper customer services. According to less effective consumer service, utilizing the same leadership styles and methods for many years, patients are delivering more and more negative feedback which has declined the effectiveness of health sectors of the UK. According to this proposed new effective leadership styles and methods will be discussed to obtain opportunities. Moreover, the response of healthcare leaders against the challenges of building up teamwork has been clarified here.
Main body (proposal of recommendations)
Challenges of healthcare leaders and managers
Healthcare leaders and managers have faced various issues in recent days in the UK healthcare department. Increment in consumer demand and higher healthcare product expenses has reduced the effectiveness of this essential department of the UK. Less effective leadership and management, unavailable staff has impacted negatively inside this healthcare industry.
Figure 1: Challenges of healthcare leaders and managers
(Source: MS Word)
Leadership gap
The UK healthcare department has utilized the same leadership styles and methods to continue their task. However, those old staples and methods have become ineffective for modern times and have created various leadership gaps. As opined by Smith (2019), less effective leadership strategies improvement in healthcare services has been stopped and has created challenges of maintaining a proper working environment. Due to less formal and adequate training on leadership styles, leaders have become unable to make changes in the healthcare department to achieve success. Focusing on this problem the effectiveness of this industry has become reduced. Ineffective leadership skills are not sufficient to maintain the overall situation properly and patients did not obtain proper customer service from staff.
Workforce shortage
Workforce shortage has become an effective problem for the health care department in the UK. The shortage of skilled and trained employees in this healthcare industry is facing an issue of irregularity of staff presence in healthcare sectors. Less employee engagement and a lower number of graduates in this section have created a vacancy of trained nurses, consultants and technicians. According to Søreide, Kyrkjebø & Maj‐Britt Råholm (2019), fewer graduates in the medical staff department has created a large gap in the healthcare departments of the UK. However, this healthcare industry has increased and expanded in Europe, although people are not willing to join the healthcare sector to become medical staff. Moreover, due to less effective leaders and management, there are no proper rules and regulations for medical staff.
Less Technological awareness
The Healthcare industry has included various technological advancements inside the companies to enhance working performance. According to less knowledge about technical advancement, healthcare leaders and management are unable to implement effective changes. Technological advancement has become effective in modern days; however, lower-skilled and trained leaders are unable to handle those advanced technologies to upgrade the healthcare sector working performance. As stated by Abraham, Stewart & Solimeo (2021), technological skills will be helpful for healthcare leaders to enhance the working effectiveness of the medical department. Without new therapies and innovative technologies, it has become a tough task to develop customer relationships for the UK healthcare sector. Moreover, the higher expenses of modern technology have become a significant challenge for leaders and managers.
Uncertain healthcare policy
Uncertainty in healthcare policies has created a huge challenge for healthcare leaders and managers to expand the reluctance of healthcare systems. Moreover, uncertainty in the Affordable Care Act healthcare insurance market has severely impacted (Mervyn, Amoo & Malby, 2019). Besides that, due to fluctuation in healthcare policies leaders are unable to maintain proper systems inside the organization and face various issues from insurance markets and patients. Additionally, less self-confidence to adopt new policies has diminished the necessary changes inside the organizations.
Higher expenses of healthcare product
The tremendous increment in expenses of healthcare products and services has created huge pressure on business management and leaders. Moreover, with less effective cost management, patients have become unable to purchase good quality drugs from healthcare sectors and delivered negative feedback towards this industry. According to Mervyn, Amoo & Malby (2019), a less effective cost management system has created issues regarding higher expenses of healthcare products. Moreover, due to the financial crisis, people have lost reliability in the healthcare department of the UK by not obtaining a proper cost management system and lower expenses of products.
Leadership and management theories and styles
Changes in leadership and management styles in the healthcare department of the UK has become essential to develop with including changes inside the industry. Effective changes have become essential to integrate modern technologies, improve effectiveness and quality services by ensuring proper laws and regulations.
Transactional leadership style
The transactional leadership style has highlighted the necessity of team performance and organizational developments. This leadership style should be helpful for healthcare departments to make a good bonding between leaders and medical staff. Moreover, this style will be forced to obey the advice of higher authorities and complete allotted tasks in limited time duration. According to Wang et al. (2021), the transactional leadership style will be helpful for the healthcare industry to mitigate various conflicts between leaders and managers. Healthcare leaders should include this style to obtain effective performance from medical staff and deliver them proper payment. Leaders can easily encourage those medical staff and other employees of the healthcare department by delivering rewards based on their working performance. Moreover, the rules of proving punishments should be included to get effective work from staff and insist them to maintain regularity in the healthcare department.
Figure 2: Transactional leadership style
(Source: Free-management-ebooks.com, 2021)
The rationale for implementing this style
It can be mentioned that transactional leadership styles should be fruitful to make a clear structure about healthcare organizational activities and roles of employees to obtain a proper working environment. On the other hand, this style will be beneficial to include effective rules and regulations with a standard healthcare situation. This effective approach should be implemented to insist individuals deliver their best to conduct allotted tasks maintaining proper command (Wu & Chou, 2020). The staff should follow the rules and regulations consistently to achieve reward as a bonus. This leadership model will be helpful for healthcare leaders to enhance their effectiveness and navigate other challenges properly.
Management theory of X and Y
Management theory of X and Y has helped various managers to motivate employees and gather effective working performance from them. This theory should be helpful for the healthcare department of the UK to mitigate staff-related issues properly. This theory has focused on two different management styles and should guide employees to become motivated. The X theory will deliver pessimistic ideas of less motivation and less affection for employees at work. According to Maslina (2018), effective management control on employees will be highly beneficial to meet targets and consistency. On the other hand, Y theory will provide a positive, clear image of collaborative management style based on trust between managers and medical staff. This management theory will be beneficial to enhance employees to make effective decisions and take initiative to become self-motivated. Moreover, it will be fruitful for the healthcare department to resolve various issues effectively.
Figure 3: Management theory of X and Y
(Source: Research-methodology.net, 2021)
The rationale of implementing this theory
The Healthcare industry should include this X and Y management theory to motivate staff to maintain regularity and meet estimated targets. This theory should be helpful to maintain teamwork and take part to make proper decisions for business growth. Besides that, this theory has taken initiative to provide a higher control of managers on employees to insist them sustain consistency in work. As stated by Hanks, Cotton & Spowart (2020), with higher motivation, managers will be capable of mitigating various staff issues inside the organizations. Additionally, this model of management should be beneficial to reduce consumer negative feedback by providing effective customer services.
Essential leadership and management characterize
Leaders and management should have to include various characteristics to overcome challenges and issues to maintain a proper working environment inside the healthcare department of the UK. Good characteristics of true leaders will be beneficial in inspiring the overall industry and medical staff. Including effective leadership qualities can be a strategic step for healthcare leaders to resolve issues and create opportunities for enhancement for staff.
Healthcare leaders should be passionate to help other people at any time, which will inspire team members and other employees to follow similar ways. On the other hand, leaders are the root of effective decision making and by enhancing decision making power, leaders can inspire other people to follow a good step. As opined by Shafique & Loo-See (2018), decision-making skills for team leaders are essential to provide a proper plan for business and employee growth. Additionally, passionate leadership skills will be beneficial to sustain consistency inside the healthcare sector. Effective communication skills should be there to communicate with employees and patients about their problems.
Effective communication skills of leaders will be helpful for the overall industry to mitigate motivational issues of staff. On the other hand, with effective communication, great leaders will be capable to meet organizational targets and insist other employees meet personal, organizational estimations. As opined by Sannö et al. (2019), management should stabilize employee engagement to motivate staff to deliver effective performance. Concise and effective planning characteristics should be developed to make fruitful planning to mitigate workforce shortage issues. Moreover, technical skills should be there for leaders and managers to handle advanced healthcare products to deliver higher customer services to patients.
Focusing on higher technological awareness will be beneficial to develop the working performance of the healthcare department of the UK. Moreover, managers should have cost management quality to reduce higher expenses of medical products and help patients to purchase those goods. Leaders and managers should be committed to team empowerment rather than self-development. According to Sarah & Olujobi (2021), team empowerment and effective communication will be the basic necessary skills for an effective leader and manager. Team commitment will be helpful for staff to include a commitment to a healthcare organization. Besides that, leaders should take initiative to create chances of growth for employees and provide proper training. Additionally, leaders and managers should be focused on daily learning to enhance their skills to control the overall organizational system. Effective leadership and management skills will improve the working environment and make it fruitful for work.
Response of modern healthcare leader and manager
Effective leadership and management have properly connected with enabling teamwork inside the organization to mitigate current issues. Moreover, enabling effective teamwork will be helpful to make proper decisions to sustain a beneficial working environment in healthcare organizations. As argued by Shufutinsky et al. (2020), enhancement of leadership styles and skills has become essential in solving modern issues inside the healthcare department in global pandemic situations. Enhancement of teamwork culture will be fruitful to motivate staff to maintain regularity and complete daily tasks in limited time duration. However, diverse culture in a team will lead to misunderstandings between team members, although skilled leaders can easily sort out those issues. Teamwork environments should be included to enhance learning and developing situations for healthcare leaders to improve technological skills.
Healthcare leaders and managers should inspire medical staff to work effectively to obtain an effective bonus reward. Additionally, leaders and teamwork should make resolving issues easier and help the overall organization to meet estimated development. According to Cardiff et al. (2020), teamwork development can be an effective step to highlight the opportunities of workplace culture. Leaders can easily encourage those medical staff and other employees of the healthcare department by delivering rewards based on their working performance. Leaders should take action to make a clear structure about healthcare business activities and the roles of employees to obtain a proper working environment. It will be beneficial for the healthcare industry to resolve staff issues and make them engaged with their tasks.
The rationale of leading and developing a team
It has become an essential task for healthcare leaders and managers to lead and take initiative for team development for overall organizational enhancement. By implementing a teamwork culture, leaders can inspire to help each other and enhance working performance. As stated by Taylor et al. (2018), proper support from leaders and managers will guide medical staff to handle various emotional challenges in the healthcare department. Leading a team by providing learning opportunities will be beneficial for healthcare leaders and staff to develop technical skills and become aware of organization objectives. Moreover, building up a team can be fruitful to achieve consistency inside a team, which is highly essential for the healthcare department of the UK to reduce consumer negative feedback. On the other hand, with the inclusion of team performance, the overall organizations will be capable of obtaining a huge number of loyal consumers.
Collaboration between managers and employees will be a fruitful step for the medical sector of the UK to meet estimated targets and take initiative to help needy patients in global pandemic situations. Additionally, the healthcare department will be capable to change leadership styles to inspire medical staff and other employees to deliver higher working effectiveness. As opined by den Boer, Tinka & de Jong (2021), motivation and good reward can be a strategic step to obtain good performance from existing employees of the healthcare sector. Focusing on the effective response from modern leaders and managers of the healthcare industry, it can be stated that with changes in previous styles and approaches, they can easily resolve current issues.
Recommendation
Leadership and management style
Leadership and management style should be changed and a new effective approach should be included to mitigate staff issues. Transactional leadership style has been included to maintain proper rules and regulations inside the healthcare organizations. This new style will be helpful to insist staff sustain regularity and consistency to serve patients properly. Moreover, the reward and punishment system should motivate medical staff to work with their best.
X and Y theory of management should inspire staff to enhance self-motivation and develop working performance. Besides that, a collaboration of leaders and employees should be a fruitful step to improve customer service in the healthcare industry.
Essential characteristics
Leaders and managers should include passion to help other people and create proper plans for business activities. Besides that, the leaders should enhance communicable and technological skills to mitigate various challenges inside the healthcare department and serving consumers. Additionally, team empowerment skills should be developed to upgrade team growth.
Respond to current challenges
Enhancement of teamwork culture will be fruitful to motivate staff to maintain regularity and complete daily tasks in limited time duration. Modern leaders and managers will be capable of including consistency in employee performance and make the healthcare industry reliable to consumers.
Conclusion
According to this study of essential changes of leadership and management styles, new effective models and theories have become essential to mitigate staff issues. Various key challenges of healthcare leaders and managers have been described in this study module. Transactional leadership style and X and Y management theory have been included to make beneficial changes in the healthcare department of the UK. Moreover, various key qualities have been mentioned, which will be essential to inspire staff and increase working performance by sustaining consistency. Based on the overall essay, it can be concluded that the response of modern leaders and managers will be helpful to resolve staff and other key issues effectively.
Reference
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