Critical Analysis Of A Case Study Assignment Sample
Introduction
The introduction provides an overview of the interview of Karl Welborna and Susan mentioned in the case study, where Karl Webourne being an occupational therapist provides services related to rehabilitation for patients having injuries in terms of Brain and other neurological diseases. Additionally, Karl Welbore is the sole director of NPP Company (Wel Wall Holdings Ltd.) which comprises three sub-companies such as NPP Rehab Assist NPP Speech and Language and NPP Occupational Therapy followed by the other partners of the company. Karl also mentioned in the interview the leadership approaches to stand against the challenges during the pandemic as well as taking long-term decisions for the staff members which will support the vision.
Leadership approaches followed at NPP Company
NPP Occupational Therapy Ltd. operating as a healthcare company for providing therapy to clients follows transformational leadership as the sole director of the company Karl Welbourne being a delegate leader of the company believes that having the ability to think beyond perception and be innovative and creative to stand against the challenges in the business environment. Having the ability to make accurate decisions and being confident to formulate decision-making for the long term has been included in the leadership approaches of NPP Ltd. as well. The best leadership style for enhancing the performance of a group of individuals in any organisation is considered to be transformational leadership which helps to create a supportive climate for the employees along with motivating them to be more innovative and creative to think beyond the box (Arif & Akram, 2018). The four aspects of transformational leadership have been followed in a similar manner, which are inspirational motivation, idealised influence, intellectual stimulation and individual consideration. Thus transformational leadership helps NPP Occupational Therapy LTD. to get the advantages of maintaining integrity in the workplace encouraging passion and defining goals and vision among the staff members.
Figure 1: Transformational Leadership
(Source: Arif & Akram, 2018)
Karl Welborne believes that having good team members filled with sincere staff members will be able to achieve the goals of providing the best class therapy to the clients, mainly the patients, which will act as a positive output. Additionally, the aspects of Tannenbaum and Schmidt’s theory of leadership have been followed by Kark Welbourne in a similar manner which helps the staff members operating as therapists and the other departments get freedom and authority at work. As per the theory of the Tannenbaum-Schmidt Leadership Continuum, there have been certain relationships between the freedom allowed to the team members along with the level of authority of a team leader (Helmold, 2020). Taking this leadership into consideration, flexibility and freedom to the staff members have been provided which acts as a contribution to make the patients feel better through the therapy. The aspects of the seven levels of leadership consciousness model have been followed in a similar manner by the NPP healthcare leadership model along with the director of the company Karl Welbourne, which are connection, contribution, transformational, self-expression, relationships, survival and self-esteem. The seven levels of leadership consciousness help Karl Welboune along with the other staff members to deal with different situations based on the challenges as well as the difficulties times of 4 months during the pandemic have been resolved by following the model.
The engagement with the internal stakeholders mainly with the staff members in a volatile, complex and uncertain environment by the leaders is considered to be situational leadership (Fry and Egel, 2021). Karl Welbourne having the leadership skills of communication, critical thinking and development and decision making takes the responsibility of giving full potential of helping the staff members, which helps the staff to achieve the goals of making the patients satisfied. There has been a positive relationship between job performance and satisfaction along with approaches to coaching related to leadership (Digirolamo & Tkach, 2019). The fast-track occupational therapy program has been included in the leadership approaches of NPP Occupational Therapy Ltd where the candidates were provided sufficient coaching and mentoring leadership skills which helps rhythm to be professional therapists in the long term. The assistant therapists are further provided with in-house training where recommendations were provided to the therapists related to dealing with the clients providing experience of handling them which further helps the therapists to be occupational therapists in the future.
Analysis of the current approaches taken by NPP related to health and wellbeing
The health and well-being of the staff members associated with the different departments of NPP Occupational Therapy Ltd. have been improved by Karl Welbourne along with the other delegate leaders that help to motivate the staff members to provide the best class therapy to the patients. A better business delivery may be done by improving the health and well-being of the staff members, which helps the staff members to treat the staff members with great care. Karl Welbroune further clarifies that it is not essential for sticking towards the traditional rules in any organisation such as working from 9 to 5, however, it may be more appropriate to provide opportunities to the staff members for the creation of own space which may impact upon the workforce productivity as well. It may be tested that flexibility may be provided in work as per NPP Healthcare Ltd where group discussions may be done through using Skype from where any staff member will be able to join the meeting at any time. There have been chances of positive effects on the health and well-being of the employees through autonomy and control over one’s activities and the nature of work (Satuf et al., 2018). On a broader note, the factors concluding the health and well-being of the employees associated with any organisation are employee support and communication. Flexible working hours may help to improve the work-life balance of the individual staff members associated with NPP Occupational Therapy LTD. This flexible working hours have been provided to the staff members to avoid the traditional working hours. The report of the National Health Service (NHS) UK, clarified that the level of stress associated with the healthcare staff members was higher than the other departments in the UK (Employment-studies.co.uk, 2023). Thus Karl Welbourne believes staff freedom and flexibility are integral parts of the organisation, which helps the company to achieve long-term success by providing the best quality therapy services to the customers. Additionally, personal growth, collective social relationships and a good working environment may help NPP Occupational Therapy to further improve the health and well-being of the staff members. The improvement of the health and well-being of the staff members helps to deal with the cases of the patients in the own time frame which further helps to generate a positive work environment as well. The health and well-being of the staff members may be improved by providing employee assistance programs along with training for building of personal resilience which further helps to tackle the stress and health.
Analysis of NPP’s approaches to diversity
The delegate leader of NPP Occupational Therapy Ltd. Karl Welbourne believes that bringing inclusion and diversity and supportive work culture may help the staff working as team members engaged in the services related to statutory, therapy and other private services to perform the respective tasks with complete accuracy. NPP considers honesty to be the best policy in terms of business and wants honest employees to be a part of the business which further helps to implement the skills of critical thinking and development in the business. Development of training programs and promotion of all cultures irrespective of gender caste and creed may help to strengthen and support diversity and inclusion in the workplaces of any organisation (Salter & Migliaccio, 2019).On a broader note, taking the aspects of inclusion and diversity into consideration, a supportive work culture has been maintained in a similar manner at NPP Occupational Therapy Ltd. where the staff members of all genders and castes are encouraged to be innovative and creative which has an impact upon the workforce performance. There has been a positive relationship between work culture and innovation which helps organisations to achieve sustainable competitive advantages in the long run. The managerial grid model of Jane S Mouton and Robert Blake has been observed by the delegate leaders of NPP for the maintenance of a diversified work culture that helps them to treat the patients with complete care. The understanding of the management behaviour has been done through the Managerial glade model of NPP company and as a result, it helps Karl Welbourne to identify the best management behaviours which has been more effective for dealing with the staff members. The managerial decision-making for any organisation may be easily done through the Managerial Grid model of Mouton and Blake (Benuyenah, 2021). The model includes the four aspects of authority compliance management, improvised management, country club management and middle-of-the-road management. This team management has been effectively performed by Karl Welbourne to maintain diversity in the work culture where relationships of trust and respect have been generated among the staff members for dealing with the respective tasks at NPP.
Task 2: Presentation and Justification of the recommendations
Slide : Outline of the presentation regarding the list of recommendations
- The selected case study will be NPP Occupational Therapy Limited
- Effective services such as speech and language therapy, occupational and psychology
- Recommendations of the leadership, diversity and organisational health and wellbeing
In this presentation, the chosen company will be NPP Occupational Therapy Limited which is a part of the main company Way Holdings Limited and this company offers the services such as language and speech therapy, occupational theory. Currently, after the pandemic, this company has faced several issues such as staff motivation, turnover, and dropping financial conditions which will be rebuilt through promoting a positive culture, leadership and diversity as well as employees’ health and wellbeing management.
Slide : Recommendations on Leadership
- Suggesting the implementation of situational leadership for directing tasks through effective communication
- Leading positive culture through transformational leadership by boosting the confidence and trust among the subordinates (Yue et al., 2019)
- Following Adair’s Action-Centred Leadership model to set a connection between team, task and individual
Situational leadership has to be focused on directing the employees through close supervision with changing the way of performing workplace activities, for instance, after Covid-19, NPP Occupational Therapy Limited has arranged twice a week Skype meetings. Additionally, in adjusting to this crisis and changing workplace situation, maintaining a positive workplace culture is extremely essential and transformational leadership has to be followed for boosting self-confidence among the employees which develops the employees’ trust (Yue et al., 2019). The reason for developing transformational leadership within the company is to reduce work-related issues, according to a 2020 study, 85% of UK people do not give their interest in performance management (Molloy, 2023). Adair’s Action-Centred Leadership model should be followed that interlocks three responsibilities for the leaders, including achieving specific tasks, fulfilling the individuals; needs and maintaining team coordination.
Slide : Justification on Leadership Recommendations
- Situational leadership helps in creating trust in a crisis and maintain the leadership relationship with subordinates (Ahern & Loh, 2021)
- Transformational leadership for supporting the positive and negative employees’ feedback
- Action-Centred Leadership model for improving quality control, maintaining discipline and praising individuals (Ackah, 2019)
NPP Occupational Therapy Limited needs to follow situational leadership for handling the situation, for instance, after the pandemic, the staff attraction rate gradually increased which created the employees’ de-motivation. Therefore, the reason for recommending situational leadership is to rebuild the trust among the staff regarding the company and the activities through which the crisis has been effectively handled by the company (Ahern & Loh, 2021). The justification for improving transformational leadership is to support the initiative of taking the staff’s positive and negative feedback by the NPP Occupational Therapy Limited. Another justification for following this leadership model will support the therapists to resolve the emotional pain and provide a healthy and enjoyable life with a common objective of creating a healthy and positive work culture (Gault, 2022). The reason behind the adoption of the Action-Centred Leadership model is to manage the quality control of the services provided by the healthcare system by maintaining discipline as the team coordination and praising the individuals for their performances (Ackah, 2019).
Slide : Recommendation on DIversity
- Diversity through women empowerment through providing diversity training to the employees (Reshi & Sudha, 2022)
- Highlighting diversity on the career page of the company website for understanding the importance of diversity and maintaining
- Occupational therapy professionals may be positioned to have a significant impact and work together by ensuring people about diversity management (Hammell, 2019)
Diversity management is an essential function done by the senior management team of the NPP Occupational Therapy Limited which directly impacts the firm’s performance and productivity. Women empowerment should be required to promote a diversified work culture through recruiting both male and female candidates with the help of diversity training for the subordinates (Reshi & Sudha, 2022). Through this diversity training program, gender equality and sustainable development should be prioritised which has created a positive relationship between the employees’ engagement and performances. Similarly, diversity should be promoted if the company highlights the diversity rules and regulations on the career page and influences the staff to maintain strict guidelines while performing the tasks. The performances of the occupational therapy professionals have depended on ensuring the team members for managing the diversity management, as a result, the team performances have been improved continuously.
Slide : Justification of the DIversity recommendations
- Through women empowerment, the women in the senior management team may take the organisational decisions
- Diversity management promotes working together if employees from different cultural backgrounds (Ali et al., 2020)
- Focusing on the unconscious bias by applying the usage of Artificial Intelligence (AI) for making inclusion and diversity recruiting decisions
One of the significant challenges that NPP Occupational Therapy Limited has faced during the pandemic crisis is poor performance and high attraction and turnover rate which has been controlled through diversity management. The proper justification for women’s empowerment through a diversity training program is to influence the organisational decision of the senior management leaders and boost the performances. Another advantage of maintaining diversity is to increase team performance by eliminating any kind of cultural issues at the workplace and positively impacting the employees’ performances (Ali et al., 2020). The company should integrate teh AI application for managing diversity which directly links with focusing on unconscious bias and helps to eliminate this from the workplace. The justification for promoting diversity management at NPP Occupational Therapy Limited is to improve the quality services of occupational therapy by eliminating the background of the customers as well as the staff.
Slide : Recommendations on organizational health and wellbeing
- Encouraging mental health champions in the workplace for raising awareness (Mind.org.uk, 2023)
- Focusing on the promotion of mental health and well-being through blogs, FAQs and useful weblinks
- Arranging the quarterly and monthly performance review report (Mind.org.uk, 2023)
After the pandemic, NPP Occupational Therapy Limited lost many staff which hurts the performance of the company as existing staff faced the problem of workload issues which develop mental health problems. To reduce mental health problems, the company should cheer up the mental health champions in a way of clearly communicating if the staff faced any kind of mental health issues and prevent the staff from career development issues (Mind.org.uk, 2023). Different types of online communication channels should be focused to promote the mental health and well-being culture through blogs, FAQs and useful weblinks and lead the workplace with ethical practices for eliminating workplace issues. The senior team of this company should arrange meetings regarding the discussion of quarterly and monthly performances and the ways to resolve the issues with strategic decisions.
Slide : Justification on the recommendations of organizational health and wellbeing
- Mental health champions’ recommendations support staff well-being impact on loyalty, commitment and productivity
- Promotion of mental health and well-being for improvement of the working atmosphere and effect on performances (Bulińska & Bagieńska, 2021)
- Through submitting the monthly report, the work-life balance should be monitored
The above-mentioned recommendations will be effective to influence a positive work culture by managing the health and well-being of the subordinates. For instance, the reason or justification behind the suggestion of the mental health champions supports the staff’s well-being from which the company gains the benefits of improving the organisational productivity through innovation, loyalty, and commitment. Using open communication channels such as blogs, and FAQs are justified in a way of promoting mental health and wellbeing through establishing the communication among the employees (Bulińska & Bagieńska, 2021). Apart from that, another reason for submitting the review report of staff performances is to evaluate if there are any disturbances faced by the staff regarding mental wellbeing which has a clear impact on the performances. The reason for improving the mental well-being of the staff through promoting this is ensuring the staff about the importance of mental health for their productivity management and this also includes equity and diversity training.
Slide : Summary
- The NPP Occupational Therapy Limited should improve its services by managing the diversity, leadership and mental wellbeing
- The performances should be measured through these suggestions and handle the crisis management of the company
- Declining services with low profits have been increased through the organisational changes
From this presentation, it may be summarised that NPP Occupational Therapy Limited has been improving the quality of services by maintaining mental well-being, leadership and diversity. The recommendations regarding these three aspects have been interlinked in a way of effective leadership strategy such as situational and transformational help in managing the diversity and well-being of the employees. Through the implementation of these recommendations as the action plan, NPP Occupational Therapy Limited may achieve the future growth of the company.
Task 3: Professional and Personal Account
Leadership skills are important for one individual to deal with complex challenges in a disruptive environment along with helping the subordinates to achieve the necessary skills and goals within an organisation. The ability of understanding, manage and use emotions in the working environment has been done through the leadership skills of emotional intelligence (Kotsou, 2019). On the other hand, having the leadership behaviours of being honest with the team members along with maintenance of transparency with them is essential for a delegate leader to maintain a positive work environment. The relationships between the employee and the organisation may be improved considerably by maintenance of transparency in communication reducing the scope of uncertainty as well (Li et al., 2021). Providing time-to-time updates to the employees and sharing energy information with them by leaders and being honest and transparent helps to improve the relationship between the leaders and the employees which contribution to the workforce as well. On the other hand, having a leadership behaviour relationship focused may allow the leaders to take contemporary strategies to improve the health and well-being of the employees, which will improve the relationships between them. As per the report of CIPD, the skills of critical thinking acts as a contribution to solving complex problems within the organisation by having the ability to think and reflect ideas along with the objectives (Cipd.org, 2023). This CPID skill of critical thinking may have some alignment with the leadership skills for improving the health and well-being of the employees working as subordinates through solving complex problems and improving the workplace environment. The CMI code of conduct includes the behaviours of promoting awareness of a peaceful working environment free from discrimination and harassment along with providing respect to all employees belonging to diversified cultures (Cmi.no, 2023). Promotion of awareness of maintaining a positive work culture where bullying discrimination or biases will not happen along with the leaders generating awareness among the employees to respect the diversified cultures will further help to improve the health and wellbeing of the employees in a similar manner. On a broader note, the leadership skills of emotional intelligence may help to generate a sense of emotional awareness to observe the inner emotions of the respective subordinates, which will help to identify the present physical and mental condition of the subordinates. The leaders, being able to know the present condition of the subordinates and will be able to easily communicate with them to deal with the problems impacting the health and possible solutions will be generated through the critical thinking skills which will deal with those problems. Thus the leadership skills of communication, critical thinking and emotional intelligence along with the leadership behaviours of maintenance of transparency and honesty with the leaders along with promoting a discrimination-free inclusive work culture will help to improve the health and well-being of employees while being a leader of an organisation.
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