HOTO7016 Mentoring and Leadership Development Assignment Sample

Introduction

Tourism, hospitality and event sectors act as a backbone to a country’s economy and safety helps to promote a sense of quality in tourism. The success or failure of a tourist destination depends on the fact that a safe and secure environment was maintained for the consumers.

Mishaps tend to destroy the industry and a major blow on the country’s economy is experienced. The study helps to analyse challenges faced by leaders in the contemporary hospitality and tourism sector.

Critically Analyse Contemporary Challenges Faced by Leaders in Hospital, Event and Tourism Sector

Fluctuation of currency exchange rates

One of the major challenges faced by leaders in hospitality, event and tourism sectors is the fluctuation of currency exchange rates. The uncertainty in the value of currency makes long range prices difficult to predict and uncertainty in funding has been already observed to be derogatory for different support systems of these sectors.

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Furthermore the tourism sector is seasonal and does not guarantee a continuous flow of revenue which hampers the overall business setup.

Inefficient workforce

Health, tourism and event sectors are consumer centric which means that their primary objective is to achieve consumer demands. It thus becomes imperative to keep the customers satisfied through efficient service.

However employees in India have been observed to lack sufficient skill and experience which becomes important for a sector that is mostly concerned about customer satisfaction. Leaders face great difficulty to motivate these employees as they lack proper training and management (Rai et al. 2021).

The technical advancements around, have made it imperative for these sectors to incorporate modern technologies to improve customer experience. However both customers and employees face difficulty while using these technologies and they tend to lose trust over these sectors.

Lack of consumer trust

The COVID 19 pandemic has been identified to have an extensive effect on these sectors on a global perspective and the tourism industry was affected the most in India. Consumers became more speculative of the service that they were being provided and were greatly concerned about the safety measures taken by each of these sectors (Khan, 2017).

Being a customer centric industry, suitable measures to prevent health hazards were taken and customer concerns were satisfied. However leaders failed to gain the trust of customers back and this had an extensive effect on the productivity of these sectors.

Skills Required to Overcome Challenges

Monitoring and training programme

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Leaders in health, tourism and event sectors need to monitor the activities of their enterprise to cease for any scope of saving money. A timely audit of the process would help to reveal strengths and weaknesses which would help a leader to focus on the side that desperately needs attention.

This would help to increase the efficiency of the overall process and help to make the process cost effective. The cost effectiveness of the process would facilitate the enterprise during times of uncertainty like fluctuating currency rates.

Thereafter employees have been identified to be unworthy for these customer centric sectors so an effective training programme would come in handy (Ishak et al. 2020). Through proper training and management, these employees could achieve expected standards of customers.

Proper awareness of objectives

The recent pandemic of 2020 had an extensive effect on these sectors as customers failed to gain their trust while using their services. It had a similar derogatory effect on the retained revenue and these prolonged effects make it imperative to consider such a pandemic in future.

The sectors have been observed to incorporate suitable steps to prevent any chance of spreading the virus yet customers fail to gain their trust back. A proper awareness of the modified policies is important to promote and develop brand loyalty among customers. It would be a time consuming process but customers would eventually develop the trust they ended up losing because of pandemic.

Competently Demonstrate Self Development Activities for Improving Leadership Skills

Self development activities are processes that assist an organizational leader in improving themselves. Using these self development activities a leader is able to set objectives and goals to keep themselves motivated for maintaining organizational progress. Activities that are going to provide assistance towards leaders are:

Learning Skill

Organizational leaders in order to improve organizational effectiveness have to improve learning skills. It has been witnessed that problems like road safety issues are affecting the tourists in a negative way as it becomes hard to travel during the time of monsoon (Marin-Pantelescu et al. 2019). Thus effective leaders might be able to provide assistance towards hospital organization in Kerala by accepting changes properly as well as solving problems using creative ways.

Communication Skill

Communicational skill development is an aspect within self development activities resulting in an organizational leader with benefits. Leaders in order to develop this skill set have to be very mindful while listening to others as well as have to be very self-aware.

As tourists face problems in maintaining their hygiene while visiting Kerala, it becomes very troublesome for them (Kobis, 2019). It has been seen that due to the ineffective communication process tourists are facing problems in maintaining their hygiene and cross cultural problems. Therefore leaders have to interact more with their guests and solve their problems properly.

Impression Skill

Impression skill is very important, thus leaders in order to maintain organizational ethics have to improve this skill set properly. Leaders for improving this skill set have to focus on their ways of improving their security management by training their employees properly and effectively.

Therefore in order to maintain tourists visiting Kerala organizational leaders have to train their employees properly in order to conduct their tour efficiently.

Relationship Management

Organizational leaders in order to maintain their progress have to improve their relationship management skill. In order to do so leaders have become very attentive while listening to problems of their employees (Dewnarain et al. 2019). Organizational leaders in order to improve their organizational progress in Kerala in the sector of tourism and hospitality have to focus on educating taxi and auto drivers.

As due to communication problems management of relationships gets affected and tourists get unsatisfied.

Self Development Practices for Improving Leadership Skills

Self development practices are an aspect that assists organizational leaders in following sudden steps. Using these steps of practice a leader is able to lead their organizational progress properly by maintaining goals. Using this development practice, the organizational leader is able to adapt and accept changes. These practices are:

Relationship Building

Building relationships within an organization is very important for the leader because it provides them with assistance in maintaining organizational progress. Leaders in order to build a positive relationship with their employees have to focus on setting high expectations of the employees as well as appraising those (Minh Ngo et al. 2018).

Therefore in order to maintain a proper relationship with tourists visiting Kerala, organizational leaders have to present a very friendly hospital service towards them. As a result they might be able to build a proper means of relationship towards them.

Technological Implementation

Implication of technology within the workforce provides proper assistance towards organizational leadership in maintaining workforce. By implying technological assistance of implying security checking’s, leaders of an organization might be able to provide their employees as well as their guests with more freedom (Nayyar et al. 2018).

Implication of technologies might be able to assist tourists by providing feedback about the services that they are being provided while visiting Kerala. As a result tourist organizations within might be able to understand their legs and flaws properly.

Organizational Culture Building

Organizational culture lays a direct effect on both of the employees as well as the leader of an organization. Maintaining the organizational culture leader of an organization is able to provide their employees with effective job satisfaction (Gürlek and Tuna, 2018).

As a result of obtaining highly maintained job satisfaction, employees within the tourism organizations of Kerala might be able to provide proper assistance towards their guests. As a result these guests might be able to obtain positive and improved value towards this sector of India.

Team Building

Improvement of team building skills provides organizational leaders with positiveness as well as effectiveness in maintaining their organizational goal. Organizational leaders to improve team building focus on encouraging and improving communication with employees.

As a result of this team building process they might be able to provide proper services towards the guests and tourists visiting Kerala.

Evaluate and Integrate Theoretical Approaches

Transformational Leadership Theory

HOTO7016 Mentoring and Leadership Development Introduction Tourism, hospitality and event sectors act as a backbone to a country’s economy and safety helps to promote a sense of quality in tourism. The success or failure of a tourist destination depends on the fact that a safe and secure environment was maintained for the consumers. Mishaps tend to destroy the industry and a major blow on the country’s economy is experienced. The study helps to analyse challenges faced by leaders in the contemporary hospitality and tourism sector. Critically Analyse Contemporary Challenges Faced by Leaders in Hospital, Event and Tourism Sector Fluctuation of currency exchange rates One of the major challenges faced by leaders in hospitality, event and tourism sectors is the fluctuation of currency exchange rates. The uncertainty in the value of currency makes long range prices difficult to predict and uncertainty in funding has been already observed to be derogatory for different support systems of these sectors. Furthermore the tourism sector is seasonal and does not guarantee a continuous flow of revenue which hampers the overall business setup. Inefficient workforce  Health, tourism and event sectors are consumer centric which means that their primary objective is to achieve consumer demands. It thus becomes imperative to keep the customers satisfied through efficient service. However employees in India have been observed to lack sufficient skill and experience which becomes important for a sector that is mostly concerned about customer satisfaction. Leaders face great difficulty to motivate these employees as they lack proper training and management (Rai et al. 2021). The technical advancements around, have made it imperative for these sectors to incorporate modern technologies to improve customer experience. However both customers and employees face difficulty while using these technologies and they tend to lose trust over these sectors.  Lack of consumer trust The COVID 19 pandemic has been identified to have an extensive effect on these sectors on a global perspective and the tourism industry was affected the most in India. Consumers became more speculative of the service that they were being provided and were greatly concerned about the safety measures taken by each of these sectors (Khan, 2017). Being a customer centric industry, suitable measures to prevent health hazards were taken and customer concerns were satisfied. However leaders failed to gain the trust of customers back and this had an extensive effect on the productivity of these sectors. Skills Required to Overcome Challenges Monitoring and training programme Leaders in health, tourism and event sectors need to monitor the activities of their enterprise to cease for any scope of saving money. A timely audit of the process would help to reveal strengths and weaknesses which would help a leader to focus on the side that desperately needs attention. This would help to increase the efficiency of the overall process and help to make the process cost effective. The cost effectiveness of the process would facilitate the enterprise during times of uncertainty like fluctuating currency rates. Thereafter employees have been identified to be unworthy for these customer centric sectors so an effective training programme would come in handy (Ishak et al. 2020). Through proper training and management, these employees could achieve expected standards of customers.  Proper awareness of objectives The recent pandemic of 2020 had an extensive effect on these sectors as customers failed to gain their trust while using their services. It had a similar derogatory effect on the retained revenue and these prolonged effects make it imperative to consider such a pandemic in future. The sectors have been observed to incorporate suitable steps to prevent any chance of spreading the virus yet customers fail to gain their trust back. A proper awareness of the modified policies is important to promote and develop brand loyalty among customers. It would be a time consuming process but customers would eventually develop the trust they ended up losing because of pandemic. Competently Demonstrate Self Development Activities for Improving Leadership Skills Self development activities are processes that assist an organizational leader in improving themselves. Using these self development activities a leader is able to set objectives and goals to keep themselves motivated for maintaining organizational progress. Activities that are going to provide assistance towards leaders are: Learning Skill Organizational leaders in order to improve organizational effectiveness have to improve learning skills. It has been witnessed that problems like road safety issues are affecting the tourists in a negative way as it becomes hard to travel during the time of monsoon (Marin-Pantelescu et al. 2019). Thus effective leaders might be able to provide assistance towards hospital organization in Kerala by accepting changes properly as well as solving problems using creative ways. Communication Skill Communicational skill development is an aspect within self development activities resulting in an organizational leader with benefits. Leaders in order to develop this skill set have to be very mindful while listening to others as well as have to be very self-aware. As tourists face problems in maintaining their hygiene while visiting Kerala, it becomes very troublesome for them (Kobis, 2019). It has been seen that due to the ineffective communication process tourists are facing problems in maintaining their hygiene and cross cultural problems. Therefore leaders have to interact more with their guests and solve their problems properly. Impression Skill Impression skill is very important, thus leaders in order to maintain organizational ethics have to improve this skill set properly. Leaders for improving this skill set have to focus on their ways of improving their security management by training their employees properly and effectively. Therefore in order to maintain tourists visiting Kerala organizational leaders have to train their employees properly in order to conduct their tour efficiently. Relationship Management Organizational leaders in order to maintain their progress have to improve their relationship management skill. In order to do so leaders have become very attentive while listening to problems of their employees (Dewnarain et al. 2019). Organizational leaders in order to improve their organizational progress in Kerala in the sector of tourism and hospitality have to focus on educating taxi and auto drivers. As due to communication problems management of relationships gets affected and tourists get unsatisfied. Self Development Practices for Improving Leadership Skills Self development practices are an aspect that assists organizational leaders in following sudden steps. Using these steps of practice a leader is able to lead their organizational progress properly by maintaining goals. Using this development practice, the organizational leader is able to adapt and accept changes. These practices are: Relationship Building Building relationships within an organization is very important for the leader because it provides them with assistance in maintaining organizational progress. Leaders in order to build a positive relationship with their employees have to focus on setting high expectations of the employees as well as appraising those (Minh Ngo et al. 2018). Therefore in order to maintain a proper relationship with tourists visiting Kerala, organizational leaders have to present a very friendly hospital service towards them. As a result they might be able to build a proper means of relationship towards them. Technological Implementation Implication of technology within the workforce provides proper assistance towards organizational leadership in maintaining workforce. By implying technological assistance of implying security checking’s, leaders of an organization might be able to provide their employees as well as their guests with more freedom (Nayyar et al. 2018). Implication of technologies might be able to assist tourists by providing feedback about the services that they are being provided while visiting Kerala. As a result tourist organizations within might be able to understand their legs and flaws properly. Organizational Culture Building Organizational culture lays a direct effect on both of the employees as well as the leader of an organization. Maintaining the organizational culture leader of an organization is able to provide their employees with effective job satisfaction (Gürlek and Tuna, 2018). As a result of obtaining highly maintained job satisfaction, employees within the tourism organizations of Kerala might be able to provide proper assistance towards their guests. As a result these guests might be able to obtain positive and improved value towards this sector of India. Team Building Improvement of team building skills provides organizational leaders with positiveness as well as effectiveness in maintaining their organizational goal. Organizational leaders to improve team building focus on encouraging and improving communication with employees. As a result of this team building process they might be able to provide proper services towards the guests and tourists visiting Kerala. Evaluate and Integrate Theoretical Approaches Transformational Leadership Theory Figure 1: Transformational Leadership Theory (Source: As Influenced by Çop et al. 2021) Transformational leadership is a theory of leadership assisting an organization in accepting organizational changes with efficiency. Implication of this theory provides positive assistance towards an organization in maintaining their organizational goal with effectiveness and positivity. As stated by Çop et al. (2021) that using leadership theory provides an organization with proper means of effectiveness by improving organizational opportunities and mitigating risks. This transformational leadership theory is being divided into four parts which are idolized influences, intellectual stimulation, inspirational motivation and individualized considerations. Using this theory of leadership provides an organization with positive assistance in maintaining organizational progress. Because of this theory organizational leaders are able to unite employees by keeping their focus towards their organizational goal. As a result leaders of the tourism industry within Kerala might be able to provide their customers with effective and improved services based on their needs. Along with this they might be able to provide them with proper means of security. Additionally implication of this theoretical approach also reduces turnover cost properly (Mishra et al. 2019). But there are sudden disadvantages of this theory that might affect an organization in a negative way. Implication of this theory might increase employee burnout affecting organizational progress and employee workforce in a negative way within the tourism industry in Kerala. Evidence based leadership Organizational leaders in order to maintain their organizational progress have to focus on contextual and experiential evidence that is more of decision making. As a result they might be able to maintain an organization with proper means of effectiveness (Al Halbusi et al. 2020). Leaders of an organization using this process might be able to inherit skills assisting them in maintaining their growth. These skills are: 1.Initiating effective goals might be able to provide organizational leaders with motivated employees as a result they might be able to maintain and improve their services towards their guests properly in Kerala. 2.Additionally, delivering effective feedback provides a leader with assistance towards improved level of performance rate as well as employees of the tourism organization. As a result employees are able to learn more about their organizational goals within the tourism industry in India. 3.Also with assistance of effective listening skills organizational leaders might be able to analyse a scenario properly by avoiding unnecessary conflicts with their guests visiting India. 4.Facilitate problem solving might be able to provide organizational leaders with proper means of assistance by finding the root cause of problems within the tourism industry in Kerala and mitigating them properly. Networking and Mentoring Activities towards Development and Employability Skills Organizational leaders using the aspect of networking and mentoring activities are able to improve their organizational progress. Due to the importance of improved network, the leader of an organization is able to improve its employability skills obtaining proper assistance in maintaining organizational goals. As maintaining guests in Kerala were creating problems for organizational leaders, therefore improving skills of employees might provide them with better assistance. Therefore leaders in order to obtain effectiveness focus on sudden strategies assisting them in maintaining their rate of growth. These strategies are: ● Organizational leaders using this aspect might be able to provide their employees with positive and effective career opportunities (Bates et al. 2019). As a result organizational leaders might be able to obtain proper and effective competitive edge within their market of tourism properly in India. ●Moreover leaders due to employability skills might be able to build their team properly. Leaders might be able to handpick employees with proper skills in order to provide hospital service towards their guests. ●Most importantly, organizational leaders might be able to anticipate change within their organization by achieving several organizational goals properly. Demonstrate Ability to Build Network Effective leadership is an aspect by which an organizational leader is able to improve their relationship with others within their market. Because of this process leaders of an organization are able to improve and maintain organizational alliances properly. Moreover leaders using this process within the tourism industry in Kerala are able to maintain their organizational goals properly. There are sudden steps that assists leaders in achieving this process, these strategies are: Being Sincere Organizational leaders in order to be effective have to focus on their process of providing service properly. As a result they might be able to provide proper assistance towards their employees as well as their guests (Wee et al. 2019). By being sincere organizational leaders within Kerala tourism might be able to provide proper assistance and assurance towards their safety and security with a positive way. Sharing Resources Organizational leaders within this sector of the hospitality industry in order to obtain effective customers have to be very transparent. Because of this aspect they might be able to attract tourists properly. By providing tourists in Kerala with high quality of services, organizational leaders might be able to obtain effective and improved tourist engagement. Skilful Communication Improvement of skilful communication might be able to provide hospital leaders with effective benefits. As a result they might be able to provide guests with proper service by maintaining and improving quality (Bermúdez, 2017). As it has been witnessed that because of communication skills tourists visiting Kerala face problems, therefore organizational leaders have to focus over this aspect and provide them with proper means of assistance in maintaining their progress with effectiveness. Learning to Avoid Conflicts Conflicts are very common in the tourism industry as there are services that are not being liked and acknowledged by tourists. In order to improve this service organizational leaders have to focus on their process of implying technological feedback systems to obtain feedback from tourists properly. Thus the tourism industry in Kerala might be able to improve their service properly and provide proper assistance towards their guests. Ability of Working Collaboratively by Supporting Others Organizational leaders within the hospital industry in order to obtain proper effectiveness have to focus on their collaborativeness. As a result they might be able to provide their guests with proper service. As it has been witnessed that tourist organizations in Kerala are facing problems in maintaining their progress, therefore sudden steps might provide them with proper means of assistance. These steps are: 1.Senior leaders of tourism organizations might focus on organizing platforms where employees of each sector might come together and project strategies (Hughes, 2018). After that using these strategies they might be able to provide proper and collaborative assistance towards their customers. 2.Additionally organizational leaders in order to resolve conflicts have to focus on resolving conflicts collaboratively. As a result they might be able to provide proper and effective services towards their customers. 3.Moreover organizational leaders of the tourism industry have to keep the focus of their employees towards their organizational goals properly. Recognize Value of Engaging in Life-long Learning as Part of Their Personal and Professional Development Lifelong learning process provides leaders within the tourism industry with an informal training process. Because of this scenario they are able to obtain proper means of knowledge about how to maintain and provide service towards their guests. Therefore by focusing on this aspect, organizations within the tourism industry might be able to improve their services. There are sudden steps that might provide proper assistance towards tourist organization in Kerala. It has been seen that tourists while visiting India feels unsafe, therefore sudden steps might provide leverage towards mitigating these problems. These strategies are: 1.Organizational leaders have to recognize their own personal interest and have to align them with the interest of their guests and employees. As a result they might be able to provide proper assistance towards their growth within their market. 2.Moreover these leaders must focus on their flaws and might not repeat them in order to obtain best results. 3.Additionally these leaders within the hospital industry might also focus on investing their resources properly and tactfully in order to provide their guests with assistance. Conclusion It can be concluded that using this study tourist organization in Kerala, India might be able to provide assistance towards their guests. Upon describing the challenges a detailed analysis to develop effective leadership skills has been conducted which highlight the importance of efficient leadership in these sectors.  Through an effective leadership policy the sector could be made free of recurring security issues that tend to cause harm to its reputation. Additionally they might also be able to provide them with proper means of safety and security while they are visiting this country. Thus organizations facing problems in maintaining their growth might be able to obtain proper means of assistance in improving their service. References Al Halbusi, H., Jimenez Estevez, P., Eleen, T., Ramayah, T. and Hossain Uzir, M.U., (2020). The roles of the physical environment, social servicescape, Co-created value, and customer satisfaction in determining tourists’ citizenship behavior: Malaysian cultural and creative industries. Sustainability, 12(8), p.3229. Bates, G., Rixon, A., Carbone, A. and Pilgrim, C., (2019). Beyond employability skills: Developing professional purpose. Journal of Teaching and Learning for Graduate Employability, 10(1), pp.7-26. Bermúdez, J.P., (2017). Do we reflect while performing skillful actions? Automaticity, control, and the perils of distraction. Philosophical Psychology, 30(7), pp.896-924. Çop, S., Olorunsola, V.O. and Alola, U.V., (2021). Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help?. Business Strategy and the Environment, 30(1), pp.671-682. Dewnarain, S., Ramkissoon, H. and Mavondo, F., (2019). Social customer relationship management: An integrated conceptual framework. Journal of Hospitality Marketing & Management, 28(2), pp.172-188. Gürlek, M. and Tuna, M., (2018). Reinforcing competitive advantage through green organizational culture and green innovation. The service industries journal, 38(7-8), pp.467-491. Hughes, N., (2018). ‘Tourists go home’: anti-tourism industry protest in Barcelona. Social movement studies, 17(4), pp.471-477. Ishak, S., Ibrahim, A.S. and Wahab, S., (2020). Applying Servant Leadership Approach And Influence To Overcome Problematic Personnel At The Workplace. Nomor: 00477/K. 6.4/ST/FEB/XI/2020, p.1. Khan, N., (2017). Adaptive or transactional leadership in current higher education: A brief comparison. International Review of Research in Open and Distributed Learning, 18(3), pp.178-183. Kobis, D.C., (2019). The Effectiveness of Tourist Hunting Project in Improving Students’ English Communication Skill. OKARA: Jurnal Bahasa dan Sastra, 13(1), pp.65-80. Marin-Pantelescu, A., Tăchiciu, L., Căpuşneanu, S. and Topor, D.I., (2019). Role of tour operators and travel agencies in promoting sustainable tourism. Amfiteatru Economic, 21(52), pp.654-669. Minh Ngo, V., Pavelkova, D., Thi Phan, Q.P. and Van Nguyen, N., (2018). Customer relationship management (CRM) in small and medium tourism enterprises: A dynamic capabilities perspective. Tourism and hospitality management, 24(1), pp.63-86. Mishra, N., Mishra, R. and Singh, M.K., (2019). The impact of transformational leadership on team performance: The mediating role of emotional intelligence among leaders of hospitality and tourism sector. International Journal of Scientific & Technology Research, 8(11), pp.3111-3117. Nayyar, A., Mahapatra, B., Le, D. and Suseendran, G., (2018). Virtual Reality (VR) & Augmented Reality (AR) technologies for tourism and hospitality industry. International Journal of Engineering & Technology, 7(2.21), pp.156-160. Rai, K.S., Bisht, R. and Singh, U.P., (2021). Skills and Training for the Hospitality Sector: A Review of Issues. International Journal of Recent Advances in Multidisciplinary Topics, 2(2), pp.32-40. Wee, M., Ahmad, N.H., Sadik, M.Z. and Abd Razak, N., (2019). Coaching millennial entrepreneurs in tourism industry: a glimpse of political skill. Journal of International Business, Economics and Entrepreneurship (JIBE), 4(2), pp.1-7.
HOTO7016 Mentoring and Leadership Development

Figure 1: Transformational Leadership Theory

(Source: As Influenced by Çop et al. 2021)

Transformational leadership is a theory of leadership assisting an organization in accepting organizational changes with efficiency. Implication of this theory provides positive assistance towards an organization in maintaining their organizational goal with effectiveness and positivity.

As stated by Çop et al. (2021) that using leadership theory provides an organization with proper means of effectiveness by improving organizational opportunities and mitigating risks. This transformational leadership theory is being divided into four parts which are idolized influences, intellectual stimulation, inspirational motivation and individualized considerations.

Using this theory of leadership provides an organization with positive assistance in maintaining organizational progress. Because of this theory organizational leaders are able to unite employees by keeping their focus towards their organizational goal.

As a result leaders of the tourism industry within Kerala might be able to provide their customers with effective and improved services based on their needs. Along with this they might be able to provide them with proper means of security. Additionally implication of this theoretical approach also reduces turnover cost properly (Mishra et al. 2019).

But there are sudden disadvantages of this theory that might affect an organization in a negative way. Implication of this theory might increase employee burnout affecting organizational progress and employee workforce in a negative way within the tourism industry in Kerala.

Evidence based leadership

Organizational leaders in order to maintain their organizational progress have to focus on contextual and experiential evidence that is more of decision making. As a result they might be able to maintain an organization with proper means of effectiveness (Al Halbusi et al. 2020). Leaders of an organization using this process might be able to inherit skills assisting them in maintaining their growth. These skills are:

  1. Initiating effective goals might be able to provide organizational leaders with motivated employees as a result they might be able to maintain and improve their services towards their guests properly in Kerala.
  2. Additionally, delivering effective feedback provides a leader with assistance towards improved level of performance rate as well as employees of the tourism organization. As a result employees are able to learn more about their organizational goals within the tourism industry in India.
  3. Also with assistance of effective listening skills organizational leaders might be able to analyse a scenario properly by avoiding unnecessary conflicts with their guests visiting India.
  4. Facilitate problem solving might be able to provide organizational leaders with proper means of assistance by finding the root cause of problems within the tourism industry in Kerala and mitigating them properly.

Networking and Mentoring Activities towards Development and Employability Skills

Organizational leaders using the aspect of networking and mentoring activities are able to improve their organizational progress. Due to the importance of improved network, the leader of an organization is able to improve its employability skills obtaining proper assistance in maintaining organizational goals.

As maintaining guests in Kerala were creating problems for organizational leaders, therefore improving skills of employees might provide them with better assistance. Therefore leaders in order to obtain effectiveness focus on sudden strategies assisting them in maintaining their rate of growth. These strategies are:

  • Organizational leaders using this aspect might be able to provide their employees with positive and effective career opportunities (Bates et al. 2019). As a result organizational leaders might be able to obtain proper and effective competitive edge within their market of tourism properly in India.
  • Moreover leaders due to employability skills might be able to build their team properly. Leaders might be able to handpick employees with proper skills in order to provide hospital service towards their guests.
  • Most importantly, organizational leaders might be able to anticipate change within their organization by achieving several organizational goals properly.

Demonstrate Ability to Build Network

Effective leadership is an aspect by which an organizational leader is able to improve their relationship with others within their market. Because of this process leaders of an organization are able to improve and maintain organizational alliances properly.

Moreover leaders using this process within the tourism industry in Kerala are able to maintain their organizational goals properly. There are sudden steps that assists leaders in achieving this process, these strategies are:

Being Sincere

Organizational leaders in order to be effective have to focus on their process of providing service properly. As a result they might be able to provide proper assistance towards their employees as well as their guests (Wee et al. 2019). By being sincere organizational leaders within Kerala tourism might be able to provide proper assistance and assurance towards their safety and security with a positive way.

Sharing Resources

Organizational leaders within this sector of the hospitality industry in order to obtain effective customers have to be very transparent. Because of this aspect they might be able to attract tourists properly. By providing tourists in Kerala with high quality of services, organizational leaders might be able to obtain effective and improved tourist engagement.

Skilful Communication

Improvement of skilful communication might be able to provide hospital leaders with effective benefits. As a result they might be able to provide guests with proper service by maintaining and improving quality (Bermúdez, 2017).

As it has been witnessed that because of communication skills tourists visiting Kerala face problems, therefore organizational leaders have to focus over this aspect and provide them with proper means of assistance in maintaining their progress with effectiveness.

Learning to Avoid Conflicts

Conflicts are very common in the tourism industry as there are services that are not being liked and acknowledged by tourists.

In order to improve this service organizational leaders have to focus on their process of implying technological feedback systems to obtain feedback from tourists properly. Thus the tourism industry in Kerala might be able to improve their service properly and provide proper assistance towards their guests.

Ability of Working Collaboratively by Supporting Others

Organizational leaders within the hospital industry in order to obtain proper effectiveness have to focus on their collaborativeness. As a result they might be able to provide their guests with proper service.

As it has been witnessed that tourist organizations in Kerala are facing problems in maintaining their progress, therefore sudden steps might provide them with proper means of assistance. These steps are:

  1. Senior leaders of tourism organizations might focus on organizing platforms where employees of each sector might come together and project strategies (Hughes, 2018). After that using these strategies they might be able to provide proper and collaborative assistance towards their customers.
  2. Additionally organizational leaders in order to resolve conflicts have to focus on resolving conflicts collaboratively. As a result they might be able to provide proper and effective services towards their customers.
  3. Moreover organizational leaders of the tourism industry have to keep the focus of their employees towards their organizational goals properly.

Recognize Value of Engaging in Life-long Learning as Part of Their Personal and Professional Development 

Lifelong learning process provides leaders within the tourism industry with an informal training process. Because of this scenario they are able to obtain proper means of knowledge about how to maintain and provide service towards their guests. Therefore by focusing on this aspect, organizations within the tourism industry might be able to improve their services.

There are sudden steps that might provide proper assistance towards tourist organization in Kerala. It has been seen that tourists while visiting India feels unsafe, therefore sudden steps might provide leverage towards mitigating these problems. These strategies are:

  1. Organizational leaders have to recognize their own personal interest and have to align them with the interest of their guests and employees. As a result they might be able to provide proper assistance towards their growth within their market.
  2. Moreover these leaders must focus on their flaws and might not repeat them in order to obtain best results.
  3. Additionally these leaders within the hospital industry might also focus on investing their resources properly and tactfully in order to provide their guests with assistance.

Conclusion 

It can be concluded that using this study tourist organization in Kerala, India might be able to provide assistance towards their guests. Upon describing the challenges a detailed analysis to develop effective leadership skills has been conducted which highlight the importance of efficient leadership in these sectors.

Through an effective leadership policy the sector could be made free of recurring security issues that tend to cause harm to its reputation. Additionally they might also be able to provide them with proper means of safety and security while they are visiting this country.

Thus organizations facing problems in maintaining their growth might be able to obtain proper means of assistance in improving their service.

References

Al Halbusi, H., Jimenez Estevez, P., Eleen, T., Ramayah, T. and Hossain Uzir, M.U., (2020). The roles of the physical environment, social servicescape, Co-created value, and customer satisfaction in determining tourists’ citizenship behavior: Malaysian cultural and creative industries. Sustainability, 12(8), p.3229.

Bates, G., Rixon, A., Carbone, A. and Pilgrim, C., (2019). Beyond employability skills: Developing professional purpose. Journal of Teaching and Learning for Graduate Employability, 10(1), pp.7-26.

Bermúdez, J.P., (2017). Do we reflect while performing skillful actions? Automaticity, control, and the perils of distraction. Philosophical Psychology, 30(7), pp.896-924.

Çop, S., Olorunsola, V.O. and Alola, U.V., (2021). Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help?. Business Strategy and the Environment, 30(1), pp.671-682.

Dewnarain, S., Ramkissoon, H. and Mavondo, F., (2019). Social customer relationship management: An integrated conceptual framework. Journal of Hospitality Marketing & Management, 28(2), pp.172-188.

Gürlek, M. and Tuna, M., (2018). Reinforcing competitive advantage through green organizational culture and green innovation. The service industries journal, 38(7-8), pp.467-491.

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