Literature Review
In the words of Savery (2015), Performance evaluation refers to a process of acknowledging the performance off the employees. Performance evaluation is important as it helps to guide the employee in the performance of his/her duties ion the service firm. It is important to evaluate the performance of the employees at least thrice a year.
Every organization adopts different ways to evaluate the performance of its employees. At the same time, in the research of Smallbone et al., (2010), it is defined that every employee is also not same as per their culture, behavioral, etc. So, the performance of the employees is evaluated in different ways. As the technology has changed, the need and the requirements of the people have also been changed.
From the research of Delhey et al., (2011), it is illustrated that language becomes a barrier when people shift from one place to another. It is not possible that wherever people go they will find people speaking a single language. There are many different languages spoken in different places.
There is no universal language. But, English is one language that is considered to be the business language all over the world. According to, Smallbone et al., (2010), language becomes a barrier for the all people at the time of shifting their course of work from one country to another country.
The reason in this is that in order to successful manage itself in the new country them people has to be familiar with their local language. It creates the issue for the people to successful manage their work and other purposes. So, it can be interpreted that language is one of the major factor in managing the global team.
In the same concern of this, in the research of Smallbone et al., (2010), it is illustrated that due to the language barriers, people face the issues in the communication and the negotiation that also make the cause of proper management of the team and to effective handle the operation at global level.
But at the same time in the findings of Savery (2015), it is illustrated that although the language is a challenge for the people at international level to managing the global team but there are also different equipments that are available to convert the foreign language in to the local language and make easy the people and the service firm to have effective communication and manage the issues related to the language. In support of this, in the research of Delhey et al., (2011),
it is stated that it will become a major problem for people to carry their business transactions, and to deal with other people if they are not familiar with the other language. There will exit a state of misunderstanding and confusion among the employees if they are not able to understand each other’s language.
It becomes difficult for people to express their views and ideas if they are not familiar with the language of the other country. The openness and clarity of thought has been lost somewhere.
Trust
In the research of Smallbone et al., (2010), it is determined that Trust is a major element which is vital for any organization to be successful. Trust is the primary thing on which the actions, work, plans depends. If there is no trust among the members of the organization then the members will start to follow the unethical ways and will not be able to justify that what is correct & appropriate for the business.
There is always an existing need to cultivate trust between the team members to make foster the relationships and to enhance the productivity in the organization. When, people go to at international level then it is difficult for people to adjust in the new working climate.
According to Delhey et al., (2011), people do not easily trust on other people because of having so much difference in the culture, language, etc. Trust cannot be developed easily among the new members. Without mutual trust on each other, people face a state of shy and they get away from the stage of revealing their true benefits.
If people build trust on each other, it will help in building new synergies and will produce a collective wisdom. From the findings of Delhey et al., (2011), it is determined that if there is lack of trust among the team members of any organization then team will turn into a liability rather than a productive asset.
Trust helps to develop cooperation and people work more efficiently in a service organization when they develop a feeling of trust on their team members. It is also stated that it helps to reduce unproductive conflict among team members in service firm. So, trust is an important factor to be developed among the team members when moving global.
References
Delhey, J., Newton, K., & Welzel, C. (2011) How general is trust in “most people”? Solving the radius of trust problem. American Sociological Review, 76(5), pp. 786-807.
Savery, J. R. (2015) Overview of problem-based learning: Definitions and distinctions. Essential readings in problem-based learning: Exploring and extending the legacy of Howard S. Barrows, 9, pp. 5-15.
Smallbone, D., Kitching, J., & Athayde, R. (2010) Ethnic diversity, entrepreneurship and competitiveness in a global city. International Small Business Journal, 28(2), pp. 174-190.
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