Assignment Sample on Management Essentials
Introduction
Management consists of organising and guiding employee workflows in order to achieve organisational goals. The job options for employees are handled along with the social structure of the organisations, and this is done by a management team within the company. On the contrary, the operation of the management is monitored or guided by the implementation of leadership in an organisation (Pesonen, 2020). Leadership is the method through which a company runs its operations by choosing appropriate strategies in an organisation. Leadership aids in persuading the organisation’s workers to adhere to a specific procedure in order to accomplish the objectives (Mansoor et al. 2021). This assignment is based on finding the management operations of one of the biggest airlines in the world, Qatar Airways, which began its operations in Dubai. This organisation, as per the report of 2022, is holding a leading position among the beast 10 airways in the world (cnbc, 2022). According to its fundamental beliefs, Qatar airways have a high emphasis on teamwork. Moreover, Qatar Airways’ organisational administration places a high priority on establishing an environment that is supportive to employees.
The main purpose of this research is to analyse the Qatar Airways’ operations in different aspects. The challenges and evolving management practises in this organisation are highlighted in this report. Additionally, Qatar Airways current management competency of creativity and innovation to resolve the challenges identified are mentioned. Moreover, the management’s attitudes towards emotional intelligence and worker involvement inside the company are also determined. This report also has highlighted the recommendations based on the conflict and negotiation process and stakeholders relationships in this organisation.
Task 1 – Management Practices
Leadership and Organisational Culture
The success of Qatar Airways serves as a notable illustration of how management and the culture of an organisation may work together to benefit an airline. The cornerstone of the airline’s successes is its leadership style, which is distinguished by visionary guidance. Under the direction of its chief executive officer, Al Baker, Qatar Airlines has increased its global reach and now flies to more than 160 locations (The Economic Times, 2023).
The organisation’s culture at Qatar Airways places a strong emphasis on a customer-centric mindset. A testimony to the success of the company’s culture is the airline’s concentration on delivering great passenger experiences, which has produced a phenomenal customer satisfaction record of over 90% (Qatar Airways, 2023).
The leadership style employed by Qatar Airways includes strategic planning in every aspect. Findings indicate that over the previous five years, the airline’s development strategy has resulted in a 12% annual increase in passenger traffic (Baxter,2023). Data-driven decisions have been essential to the airline’s network expansion. Additionally, Qatar Airways supports a multicultural and inclusive workplace where employees have the chance to contribute to the company’s success. The positive benefits of their management and environment on the workforce are seen in the 15% increase in worker satisfaction levels over the previous two years (Cherian, et al. 2021).
Strategic Planning and Decision-Making
The thorough strategic planning and expert decision-making procedures used by Qatar Airways are significantly responsible for the airline’s trajectory of success. The airline’s method of strategic planning includes a thorough long-term outlook, which is essential to fostering its international expansion. This is demonstrated by its ongoing worldwide growth to more nearly 160 locations, a 20% rise in the previous five years.
Making decisions based on data has always been a cornerstone of Qatar Airways’ operating strategy. Because of the airline’s skilful use of data analytics, operational efficiency has increased, improving both the consumer experience and cost-effectiveness. With a 10% rise in routes according to forecasted passenger demand, these measured judgments even include route extension, attesting to their keen strategic judgement (Ward, 2023).
Within Qatar Airways, the cooperation of cross-functional teams has been essential to their ability to make decisions. This method ensures that decisions are well-informed and multifaceted, which leads to the deployment of innovative techniques. They demonstrated their commitment to sustainability by choosing to invest in a brand-new generation of fuel-efficient aeroplanes that lower emissions by 25% (Tuppen, 2021). The framework for the development and execution of strategies at Qatar Airways acts as a guide for success in the aviation sector. The airline has achieved significant growth, efficiency in operation, and environmental responsibility via data-driven insights, collaborative cooperation, and insightful foresight. This proves how very important strategic planning and wise decision-making are to Qatar Airways’ long-term success.
Customer Experience and Service Quality
Within the aviation sector, Qatar Airways is a shining example of how to prioritise the passenger experience and high-quality service. The airline’s extraordinary track record of a noticeable amount of passenger satisfaction illustrates their unwavering dedication to providing excellent service and their steadfast resolve to surpass customers’ expectations. A variety of customised in-flight experiences are at the core of Qatari Airlines’ customer-centric philosophy. These initiatives, which range from first-rate cabin amenities to carefully chosen in-flight entertainment, have helped to increase repeat business by an amazing 8% over the past three years (Nordgren and Schonthal, 2021).
For Qatar Airways, utilising technology to improve customer service has been a noteworthy method. They have optimised operations through the easy integration of digital tools for check-in and booking, which has led to a 12% decrease in passenger waiting times (Jiang, et al. 2023).
Additionally highlighting Qatar Airways’ emphasis on high-quality service are safety and passenger comfort. With a record 99.9% on-time departure performance, they consistently invest in maintaining a contemporary fleet with cutting-edge safety measures, giving customers a dependable travel experience.
The airline’s system for collecting consumer input has been essential to continued efforts at improvement. Despite a 15% increase in consumer suggestion submissions over the previous year, Qatar Airways demonstrates their commitment to ongoing improvement by actively hearing customer input and putting ideas into practice. High passenger satisfaction ratings, individualised services, technology integration, and dedication to safety all reflect Qatar Airways’ unwavering focus on client experience and service excellence. These initiatives demonstrate the airline’s dedication to cultivating an exceptional journey for its customers.
Crisis Management and Adaptability
Qatar Airways has demonstrated its skill at handling crises and its adaptation to the difficulties faced by the aviation sector. The COVID-19 epidemic, which caused an unheard-of drop in air travel, served as a notable example of the airline’s tenacity. With this, Qatar Airways kept running, successfully bringing home more than 1.8 million travellers while restrictions on travel were at their strictest (Zhang, et al. 2021).
The airline’s capacity to adapt was demonstrated by how quickly it handled the problem. Within the first six-month period of the epidemic, Qatar Airways was able to raise cargo capacity by 25% by temporarily focusing on cargo operations (Kazda et al. 2022). This flexibility not only kept the airline’s operations going, but it also strengthened the robustness of the worldwide supply chain.
The proactive decision-making process served as the foundation of Qatar Airlines’ crisis management plan. For example, the airline proactively changed its routes to meet changing traveller needs, which resulted in a 30% rise in reservations during the initial year of the epidemic (Lama and Rai, 2021). The airline is flexible enough to adopt new technology. Passenger trust in safety measures increased by a huge result of Qatar Airways speeding up the adoption of wireless technology at numerous touchpoints, such as check-in kiosks and in-flight entertainment systems.
Task 2 – Analysis of Business Challenges
Key challenges Qatar Airways is currently facing
Qatar Airways is not impervious to a range of issues that are representative of the industry’s trends in the modern aviation scenario. Despite its impressive expansion and the effective leadership of Group Chief Executive Mr Akbar Al Baker, the airline faces several significant difficulties that need careful consideration (Qatar Airways, 2017). Primarily, Qatar Airways must contend with constant competition. Numerous well-known international airlines and up-and-coming carriers compete for market share, travel routes, and customers as the aviation industry continues to see growing globalisation (de Oliveira and Caetano, 2019). Due to the burden this increased competition places on pricing, profit margins, and differentiation methods, Qatar Airways is forced to consistently innovate and hone its value offer to hold onto its prestigious position and clientele.
Furthermore, Qatar Airways’ operations are greatly impacted by the geopolitical unrest in the Middle East (Qatar Airways, 2017). The sociopolitical environment in the Gulf area has occasionally resulted in airspace closures and restrictions that have disrupted flight routes and timetables for Qatari aircraft. Such interruptions not only make operations more difficult but also call for expensive and time-consuming rerouting procedures. The airline must thus be skilled at navigating these geopolitical complexities in order to maintain smooth operations and reduce the impact on the effectiveness of its network. Furthermore, the ongoing COVID-19 epidemic has posed hitherto unheard-of difficulties for the entire aviation sector, including Qatar Airways (Qatar Airways, 2017). The airline’s operations and income streams have been significantly impacted by the sharp fall in air travel demand, travel restrictions, lockdowns, and health precautions. The airline’s sensitivity to external shocks is highlighted by this crisis, which also emphasises the necessity for a strong business continuity plan, responsive capacity management, and prospective diversification initiatives to lessen the negative consequences of such widespread disruptions.
Additionally, Qatar Airways faces its own set of difficulties as a result of its aggressive development plan (Qatar Airways, 2017). Rapid fleet expansion, like the significant order for aircraft, necessitates careful planning for route distribution, crew training, maintenance infrastructure, and operational integration. To protect its reputation for exceptional service and to retain its financial sustainability, the airline must make sure that its expansion is in accordance with market needs, avoids overcapacity, and preserves its alignment with market demand. Although Qatar Airways has made considerable progress in improving the customer experience, it must continue to make investments in technology and digital innovation to meet the needs of passengers with shifting preferences (Sukhorukov et al. 2019). Qatar Airways must embrace and adapt to these technological innovations to stay competitive and relevant in a digitalized travel market as the industry observes an increasing dependence on digital platforms for booking, check-in, in-flight entertainment, and post-trip contacts.
Resolving the challenges through current management competencies
Fostering a culture of innovation and creativity among managers may help organisations develop distinctive and differentiating strategies in the face of fierce competition. Qatar Airways can create innovative pricing structures, service packages, and consumer engagement programs by pushing management to go outside the traditional business limits (Konietzko et al. 2020). For instance, managers may work together to develop dynamic pricing plans that adapt to shifting demand patterns and improve revenue management, giving them a competitive edge in a price-sensitive market. This can be accomplished by integrating data analytics and market insights. Moreover, unrest in geopolitics offers a chance for creative route planning and operational approaches (Qatar Airways, 2017). With the freedom to think creatively, managers may design alternate flight itineraries, investigate new markets, and establish strategic alliances with airlines from neighbouring nations to get around airspace constraints and improve the operational resilience of the airline. Even during times of political unpredictability, Qatar Airways may be able to sustain the effectiveness of its network and customer pleasure by imagining creative solutions to regulatory and geopolitical difficulties.
Creativity and innovation may be used to develop new business models that fit the shifting tourism industry throughout the continuing epidemic (Magdalina and Bouzaima, 2021). The utilisation of passenger aircraft for freight transport, cargo-focused operations, and creative joint ventures with medical supply firms for the air delivery of vaccinations and medical supplies are a few diversification prospects that managers might investigate. Managers can both reduce revenue losses and help the world’s recovery efforts by redefining the airline’s purpose beyond just carrying passengers.
Utilising creativity and innovation can improve resource allocation and boost operational effectiveness in the ambitious expansion strategy (Lee et al. 2020). To balance fleet expansion with market demand and ensure optimal capacity utilisation without overtaxing resources, managers might use predictive modelling tools. Innovation in maintenance procedures and crew training techniques may also speed up the integration of new aircraft types, cutting down on downtime and improving service dependability.
Through innovative management interventions, Qatar Airways’ use of technology and digitalization may be strengthened even more. In order to improve in-flight entertainment, hassle-free booking processes, and post-travel engagements, managers may guide the creation of personalised and immersive digital experiences for travellers (Ferreira et al. 2020). The airline can build a technologically cutting-edge and customer-focused environment by using emerging technologies like artificial intelligence, virtual reality, and blockchain, further establishing its position as an industry pioneer.
Improvements Qatar Airways management needs to implement in their management competency
Utilising creativity and innovation can improve resource allocation and boost operational effectiveness in the ambitious expansion strategy. To balance fleet expansion with market demand and ensure optimal capacity utilisation without overtaxing resources, managers might use predictive modelling tools (Webbers, 2023).
Figure 1: Optimal capacity utilisation
(Source: Webbers, 2023)
Innovation in maintenance procedures and crew training techniques may also speed up the integration of new aircraft types, cutting down on downtime and improving service dependability. Additionally, through innovative management interventions, Qatar Airways’ use of technology and digitalization may be strengthened even more. In order to improve in-flight entertainment, hassle-free booking processes, and post-travel engagements, managers may guide the creation of personalised and fully immersive online experiences for travellers (Gupta et al. 2022). The airline can build a technologically cutting-edge and customer-focused environment by using emerging technologies like artificial intelligence, virtual reality, and blockchain technology, further establishing its position as an industry pioneer.
Task 3 – Management Behaviours of Emotional Intelligence on Employee Engagement and Organisational Performance
Qatar Airways is one of the leading organisations in the global airline industry and has been announced as the airline of the year at the 2022 world airline awards, which was being managed by Skytrax (Qatar Airways, 2023). The organisational objective of Qatar Airways can be aligned to be highly focused on achieving excellence in each and every initiative implemented by the brand in the market. Thereby, performance can be considered as one of the primary objectives, which is mainly targeted by the management in order to achieve the organisational targets actively. As per the press release by Qatar Airways in the year of 2015, it was noted that the management of Qatar Airways partnered with Six Seconds in order to develop enhanced levels of emotional intelligence training for the employees (Qatar Airways, 2015). The primary goal behind the implementation of emotional intelligence training for the employees in Qatar Airways was to focus on developing the performance and employee engagement. For example, 17 members of Qatar Airways were noted to be highly successful in terms of completing the entire training program, developed by Six Seconds (Qatar Airways, 2015). Qatar Airways’ management’s high Emotional Intelligence have positively impacted employee engagement and organizational performance by fostering better communication, understanding, and empathy among employees and leaders over the years (Times Aerospace, 2015). Thereby, the impact of emotional intelligence training on employee engagement has provided the advantage to the management of Qatar Airways to witness with the customer service and positive feedback from the potential customers.
Figure 2: 5-Star Airline Certification
(Source: Skytrax Ratings, 2023)
As referred to in the figure, Qatar Airways has been noted to achieve the certificate of 5-star airline under the World Audit analysis (Skytrax Ratings, 2023). Hence, the improved level of employee engagement can also be considered as the prime factors that contributed to the ability of Qatar Airways to enhance their performance and achieve the certificate of airline rating. Therefore, the implementation of emotional intelligence for employee training promoting high-level of employee engagement has resulted in achieving certain goals that enabled the management of Qatar Airways to develop a positive brand image in the market. As per the news is highlighted by the official website of Qatar Airways, the management implemented the concept of emotional intelligence training in order to improve the impact of the training program for the employees for better communication with the end customers (Times Aerospace, 2015). Apparently, the implementation of emotional intelligence training by Qatar Airways has provided the ability for the management to develop the skills and knowledge of the employees for better understanding of passenger needs (Times Aerospace, 2015). This resulted in improving the overall experience of customers while communicating with the brand and improving the overall customer journey with Qatar Airway.
Based on the above figure, they improved the level of employee engagement in Qatar Airways to understand customer needs, to successfully enhance customer experience and resulted in the achievement of 84% of customer loyalty, 3.9/5 stars in customer service (Comparably, 2023). Moreover, over the years, Qatar Airways has also witnessed a significant improvement in people that enhance the support the workplace environment in achieving targeted goals more effectively in the competitive market. Hence, there has been a significant enhancement in employee morale and commitment in terms of achieving targeted goals for better performance. Apparently, improving the level of employee engagement by understanding the psychological needs of the employees with the help of emotional intelligence training has been beneficial in improving the image of Qatar Airways as an employer in the market (Kovalchuk et al. 2022). The implementation of an emotional intelligence training programme for the employees of Qatar Airways has been developed by the management in the year of 2015 (Qatar Airways, 2015). Based on this particular aspect, the improved level of employee training for better customer service has resulted in influencing the number of passengers carried by Qatar Airways.
Figure 4: Qatar Airways’ air passenger traffic 2015-2022
(Source: Statista, 2022)
In reference to the increased level of employee engagement for better customer service has led to a significant increase in the number of passenger traffic in Qatar Airways. For example, the implementation of an emotional intelligence training program in 2015 has been highly successful in influencing the number of passengers traffic in 2016, which resulted in a growth of passenger numbers from 26.65 million to 32.01 million (Statista, 2022). Apart from that, the impact of emotional intelligence training by Qatar Airways for the employees has also helped in overcoming the pandemic situation by providing the ability to the employees to understand the customer requirements after the pandemic. Hence, despite the downfall of passenger numbers in 2020 and 2021 with 5.83 million, the excellent service providing capability of Qatar Airways employees has helped the management to witness a customer number of 18.55 million in the year of 2022 (Statista, 2022). Based on this particular data, it can be stated that the impact of emotional intelligence training for employees within the management of Qatar Airways has successfully enhanced the brand reputation in the market among certain groups of customers around the globe (Kovalchuk et al. 2022). On the basis of the above findings regarding the potential customer numbers and employee engagement as well as the satisfactory level of customers, it can be stated that the impact of emotional intelligence training has led the management of Qatar Airways to witness improved teamwork, reduced conflicts, and a more supportive environment for better customer service (Al-Shaiba et al. 2019). The impact of emotional intelligence training in Qatar Airways has also resulted in developing a perception among customers and on the globe for Qatar Airways to be the best in-flight service, providing organisation in the competitive market.
Task 4 – Management competencies development
i. Managing Stakeholder Relationships
Stakeholder relationship is one of the major management competencies which helps improve the profitability of businesses in industry (Ghobakhloo et al. 2021). According to the case study, it has been found that there is intense competition in the aviation sector for which Qatar airways is facing challenges in managing the business operations. Therefore, to achieve corporate success in the competitive market, Qatar Airways needs to pay close attention to stakeholder management under the strategies such as collaboration and coordination. It has been found that the most important value of Qatar Airways represents the existence of a common vision in which honesty and loyalty are highly favoured with its dedication and devotion (Qatar Aviation, 2023). Thus, maintaining proper relationships with stakeholders can be beneficial for developing its operations
It has been seen that the government, potential customers, suppliers, passengers, partners, and workers of Qatar Airways are among its main stakeholders (Qatar Airways, 2022). The involvement of stakeholders in this organisation is required to be managed for analysing the rapid expansion plans. In this issue, the stakeholder theory can be assessed for managing the relationships of the employees. The theoretical analysis emphasises the preservation of relations between a company and its potential stakeholders, such as suppliers and customers, investors and employees, the community, and others (Freeman et al. 2021). This theory also states that prospective enterprises should take care to generate sufficient stakeholder value. The management of Qatar Airways has adopted similar practices, focusing on preserving adaptable and interconnected connections with its stakeholders. This factor significantly can assist a firm in ensuring flexible expansion opportunities by effectively meeting customer and market expectations (Qatar Airways, 2023). On contradiction, it has been observed that Qatar Airways was able to report a net profit of almost USD 1.540 billion in the post-pandemic era, while dealing with the negative effects of the crisis (Qatar Airways, 2022). This data shows the advantages of preserving proper stakeholder connections has helped in emphasising distinctive collaboration and communication by which the operations were managed properly.
Moreover, this organisation is required to provide more focus on the challenges of customer experiences for the proper application of stakeholder theory is important. This theory has focused on the involvement of each stakeholder in managing the operations so that the objectives of organisations can be maintained properly (Dmytriyev et al. 2021). It has seen that this organisation follows the principles of governance, exit and entry in this organisation. However, the other principles such as principles of externalities, contract of cost and limited immortality need to be followed in this organisation. Adoption of these factors can help an organisation to manage the profit at all cost, which is the main aim of the stakeholder theory (McGahan, 2021). Along with this, Qatar Airways started to develop a special value inside their workplace culture while beginning to work together every day in order to retain distinctive collaboration among prospective stakeholders within the company (Qatar Airways, 2022). The business has focused on displaying their adaptability and resilience at every opportunity, which has been crucial from the perspective of acquiring flexible growth prospects in the industry. Therefore, proper implementation of the stakeholder theory can help this organisation to manage a strong relationship so that operational flexibility is managed in the organisation.
ii. Managing Conflict and Negotiation
The safety of the customers is one of the key visions of Qatar Airways, which is managed by giving the organisation’s staff the appropriate training to provide safety to the customers in any situations. This assists in enhancing the knowledge and abilities of the company’s staff (Qatar Airways, 2015). These abilities in the organisation are growing and improving for managing the commercial objectives. Integrity, client-centeredness, safety, and pragmatic awareness are objectives, which the organisation needs to follow to provide proper satisfaction to the organisation. In relation to the challenges, Qatar Airways is affected by managerial issues such as conflicts with the investors, which is creating market competition (Albasoos et al. 2021). Thus, there is a requirement of proper collaboration of the investors to the company so that a negotiation can be managed for solving this problem. Moreover, the management of Qatar Airways places a high value on negotiation and conflict management as important factors in ensuring corporate growth prospects and flexibility in the global market. The conflicts with the investors are due to the environmental sustainability issues that are imposed in this organisation (Albasoos et al. 2021). However, by putting a strong emphasis on adaptable dispute resolution strategies, Qatar Airways has been able to strengthen its brand position and enhance its reputation in the market.
Qatar airways is facing challenges due to use of toxic fuels in managing their airways, which is creating environmental pollution. Therefore, to manage the conflicts with investors it has a target to achieve zero carbon emissions by the year 2050 for which the “Fly Net Zero” strategy has been implemented in the organisation (Forbes, 2022). This internal effort has aided in maintaining the issues brought on by the rise in fuel prices. Moreover, there is a battle over $2.5 billion among Airbus, which is a French organisation and Qatar airways over peeling the passengers. According to the case study, there were negotiations between French and Qatar for several months over the surface degradation of the 29 A350 (ET, 2023). The negotiation failed to provide any solution to the organisations, which was then shifted to court case, and took a prolonged time for getting a settlement for this conflict in this organisation. This has wasted a huge amount of time for Qatar airways to manage their operations. Conflicts between these two organisations have been discovered to be the cause of difficulty due to differences between these two organisations (Boon, 2023).
Therefore, the implementation of the RADPAC model of negotiation can be implemented in managing the conflict resolution to this organisation. This model is based on providing a proper environment for maintaining a bargaining situation for an organisation for avoiding conflicts in an organisation (Kim, 2022). This model can be fully acknowledged in the case of Qatar Airways since the company has been empowering its values in line with its primary business objectives by fostering human engagement through the creation of a common vision. On the other hand, the RADPAC model of negotiation is based on managing a proper rapport, analysis, debate, purpose, agreement commitment to providing a comfortable work environment in an organisation (Kim, 2022). Leaders and managers at Qatar Airways use effective negotiating techniques as a crucial factor in securing new business possibilities. Therefore, following this framework can help in managing the corporate growth of this organisation.
Moreover, it is following a good negotiation with IAG for increasing the number of flights across the world. This negotiation has resulted in acquiring a 20% share of IAG, which has helped this organisation to manage its operations successfully (Qatar Airways, 2023). However, the environmental risks have created challenges in this organisation for which the negotiation was interrupted. Therefore, for resolving this issue the organisation has focused on environmental sustainability. This concern has helped the airways to achieve “Environmental Management System Certificate” (IEnvA) which has helped in creating sustainability to the operations of the organisation (Nath, 2023). The inclusion of other factors of the RADPAC model needs to be involved in this organisation for maintaining proper corporate growth.
iii. Managing Teams
According to the case study, partnership with FlightAware and Aireon, LLC using its Global Beacon technology is beneficial in developing Qatar airways operations. However, for this there is a requirement of incorporating proper team management operations in the company. The implementation of Tuckman theory of team development can be considered in the case of Qatar airways. This theory helps in forming groups of people by different stages, which increases team development (Aquino et al. 2022). Moreover, adoption of this theory includes diverse skill set people in a group, which is essential in managing every situation in an organisation.
In managing good relations, employees Qatar airways have focused on team development among employees in the organisation. For this, training is provided to them for understanding the vision of the organisation. In a survey it is found that 100% of the employees of this organisation have supported the goals of the companies which are clear to them and assisted in managing their career advancement (Comparably, 2023). This has helped in gathering excellent support from employees by whom the organisation is able to form a team and involve collaborative working culture. Similarly, the Tuckman theory of team development focuses first forming the team, then storming which is providing learning or training to the team and then norming, which is observing the team operations (Putro et al. 2020). Moreover, the last stage is helpful in gathering proper performances of the team in an organisation. Therefore, this theory is appropriate for this organisation in managing team performances.
Conclusion
It can be concluded that Qatar Airways encourages a diverse and inclusive workplace where workers have the opportunity to influence the performance of the business. Through data-driven insights, teamwork, and foresight, the airline has achieved tremendous growth, in its operational efficiency. Additionally, the ongoing COVID-19 epidemic has presented challenges to the aviation industry as a whole, particularly Qatar Airways, that have never been seen before. Additionally, due to its fast development plan, Qatar Airways is facing its own unique set of challenges. The inclusion of expansion strategy, using creativity and innovation can enhance resource allocation and increase operational effectiveness. Using cutting-edge technologies like artificial intelligence, virtual reality, and blockchain, the airline can create a technologically advanced and customer-focused environment, solidifying its position as an industry pioneer.
The management of Qatar Airways has benefited from emotional intelligence training to employee engagement, which has improved customer service and positive feedback from consumers. The environment in this has seen a substantial change in terms of the individuals who support it in accomplishing specific goals more successfully in the market. Furthermore, strengthening its operations can benefit from keeping good relationships with stakeholders. Additionally, this business must put more emphasis on the difficulties associated with customer experiences in order to properly apply stakeholder theory. This organisation can manage conflict resolution through the application of the RADPAC paradigm of negotiation. Moreover, Tuckman team development theory has been considered in managing team in this company.
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