Assignment Sample MOD004054 Healthcare Environment
Introduction
The Healthcare system is one of the most important aspects of a society that is responsible for maintaining proper hygiene and providing essential services to fulfill the needs of people. The Healthcare system serves as a backbone of a society that determines the quality of life and aims at enhancing the overall health of a population.
In this essay, a detailed discussion will be made on the various aspects of the healthcare system including the role of the healthcare manager, the ways in which organizational culture is impacted by organizational structure, and the different types of organizational structures that are used in the health and social care sector.
Scenario 1- Discussion on the role of the healthcare manager
The role of a healthcare manager is to ensure that a proper environment is provided so that all the essential services related to healthcare are provided to the patients. The healthcare manager is responsible for making a proper plan and implementing new policies which will benefit the patients and improve the overall quality of the Clinical Commissioning Groups (CCGs).
The main focus of a strong healthcare system is to provide the best quality healthcare services to all without any discrimination (Kanavos et al., 2019). http://MOD004054 Healthcare EnvironmentMental health is as important as physical health and it often gets neglected or is looked down upon by most people. On a contradictory note, it may be argued that mental health is related to one’s emotional and psychological state of mind which has a direct connection with the physical health of a person.
In today’s modern world, stress and anxiety have become constant companions of most men and it has significantly impacted the mental health of the population. The role of a healthcare manager is to change the management of a healthcare or social care organization in such a way that equal emphasis is given to a person’s mental as well as physical health in the borough of Lambeth.
The healthcare manager of CCG is to make proper financial planning in order to spend equally on the development of any healthcare or social care organization. Financial resources need to be used with extreme care and precision for the development of the NHS in order to improve the mental health of the patients. Furthermore, it may be mentioned that a healthcare manager is required to take strong initiatives in order to spread awareness among the masses.
A responsible healthcare manager needs to identify the needs of patients and implement strategic changes along with monitoring and regulating them constantly (Al Hail et al., 2018).http://MOD004054 Healthcare Environment Mental disorders are common such as anxiety disorders, depression, schizophrenia, eating disorders, and addictive behaviors that need to be reduced. A healthcare manager is required to organize awareness camps in order to make the people of Lambeth aware of these mental disorders. The role of a healthcare manager also includes proper human resource planning and management by recruiting the best individuals in the NHS and CCGs in order to provide better support and care to the patients.
Human resource management is one of the most challenging tasks of a healthcare manager where managing different teams and evaluating their performance on a daily basis becomes a truly challenging issue. The healthcare manager is also responsible for managing and governing the entire organization which is a huge responsibility and the manager is required to take all the necessary steps in order to provide quality service to the patients.
The healthcare manager is to develop a proper budget for the CCGs which will be used for the treatment of several mental illnesses and upgrading the existing machines and equipment that are crucial for the treatment of mental patients. Schizophrenia is a common mental disorder that requires a lot of financial resources as the cost of treatment for each patient is quite high (Kovács et al., 2018).http://MOD004054 Healthcare Environment
The healthcare manager of CCGs is required to publish a district annual health plan and budget for public information which will help common people. The healthcare manager plans for making an effective and efficient workforce for providing long-term service to patients who are suffering from various mental disorders. On the other hand, it is the duty of the healthcare manager to make sure that all the staff and employees of CCGs and NHS are getting proper training.
The manager is also required to evaluate the quality of training so that patients do not face any difficulty. Performance assessment is to be done based on several parameters such as the number of days within which a patient recovers and is discharged. Taking feedback from the patients who have recovered is to be done. The performance of the staff is to be evaluated on the basis of the valuable feedback from the patients.
Performance assessment of the healthcare staff is to be evaluated and monitored by the healthcare manager so that mental health is improved. Key performance indicators in the healthcare system are usually based on people, quality of service, and time.
These parameters are to be used in order to measure the performance of the staff of the Clinical Commissioning Group (CCG). Development of clinical and public health protocols in a particular place is also the responsibility of a healthcare manager which will help to fight mental disorders such as paranoia and obsessive-compulsive disorder. Identification of future opportunities and making guidelines and policies for the future will enable the healthcare system to become dynamic (Wool and Catlin, 2018).http://MOD004054 Healthcare Environment
Procurement of the essential equipment and their proper maintenance is also the responsibility of a healthcare manager which directly impacts the overall performance of a healthcare or social care organization. The healthcare manager is also required to pay proper attention to research and development which will improve the treatment of several crucial mental disorders.
Moreover, it may be implied that the healthcare manager is required to allocate a good amount of financial resources to research and development. However, the proper use of those funds is to be strictly monitored in order to avoid any sort of misuse of the funds. The healthcare manager is required to monitor the mental health of the staff of the CCGs and also the staff of the NHS so that the employees may provide better service to the patients.
Scenario 2- The ways in which organizational culture is impacted by organizational structure
London Road Community Hospital is a small community hospital in the UK that follows a hierarchical structure and Age UK is a leading charity for older people which follows a divisional structure (NHS. 2021). http://MOD004054 Healthcare EnvironmentThe joining of the London Road Community Hospital with Age UK will change the organizational culture and organizational structure to a great extent as both organizations have their own organizational advantages and disadvantages (Age UK. 2021).http://MOD004054 Healthcare Environment
The structure, composition, and functions of different departments of a healthcare organization directly impact the entire healthcare system (Nuuyoma and Ashipala, 2020).http://MOD004054 Healthcare Environment The organizational structure of the CCGs has a direct link with the organizational culture which ultimately affects the patients. On the other hand, it may be asserted that the London Road Community Hospital follows a hierarchical structure that provides a clear line of authority along with clear lines of communication (NHS. 2021).http://MOD004054 Healthcare Environment One of the advantages that the London Road Community Hospital enjoys is related to results.
A hierarchical structure provides a clear vision of the results where employees and staff are organized according to their job roles. London Road Community Hospital has some structural disadvantages such as a lack of collaboration among the different levels of employees which creates communication gaps (NHS. 2021). http://MOD004054 Healthcare EnvironmentAnother disadvantage that affects the organizational culture is the centralization of power and it is not suitable for small organizations such as London Road Community Hospital.
Due to a lack of proper sharing of relevant and important information, a hierarchical organizational structure faces a lack of innovation in the organization. Information and Communication Technology (ICT) is improving the healthcare sector globally (Dineshkumar et al., 2019). http://MOD004054 Healthcare EnvironmentOn the other hand, Age UK is a well-known charity in the UK which follows a divisional structure (Age UK. 2021).http://MOD004054 Healthcare Environment
Divisional structure has its own advantages and disadvantages which need to be evaluated in order to maintain a proper organizational culture. In the case of a divisional structure, decisions are made quickly and expansion is easy. Age UK has the advantage of taking decisions quickly and expanding at a great pace. Progress is also fast as different divisional heads manage the performance which increases productivity of the members.
However, it may be opined that Age UK has been facing issues related to misuse of funds and financial resources where the cost of certain operations have been augmented unnecessarily (Age UK. 2021). http://MOD004054 Healthcare EnvironmentThis has affected the reputation of the organization to some extent as well as the organizational culture. Additionally, it may be stated that divisional structure lacks strategic focus which is regarded as crucial for the success of any organization.
Joining the London Road Community Hospital with Age UK will give rise to several organizational conflicts which need to be solved in order to maintain a perfect organizational culture (NHS. 2021). http://MOD004054 Healthcare EnvironmentIdentification of the areas of difficulties will help in better understanding of the organizational disputes which may impact the entire healthcare system (Johnson, 2018).http://MOD004054 Healthcare Environment
It may be asserted that joining London Road Community Hospital with Age UK will certainly give rise to organizational conflicts where employees from different cultural backgrounds and ethnicity may feel uneasy and dissatisfied. The role of effective leadership is extremely important for managing all the cross-cultural issues in the organization.
Under the able leadership of a transformational or ethical leader, the organizational culture needs to be maintained at any cost so that patients do not suffer. Individual needs of the staff are to be understood and the employees are required to be motivated and encouraged constantly so that productivity and performance of the organization do not get affected.
Maintaining transparency and honesty in the organization is extremely crucial where employees and staff of both organizations will feel valued and satisfied. Every organization uses its own mark of distinction and maintains uniqueness in the industry (Odor, 2018).http://MOD004054 Healthcare Environment London Road Community Hospital and Age UK need to collaborate properly in order to provide excellent quality of service to the patients by following the guidelines and protocols of CCGs and the NHS of the UK.
Both the employees of the two organizations are required to get the same benefits so that any sort of organizational conflict may be avoided. Maintaining flexibility in the organization will enable the employees to work freely and it will ultimately create a positive organizational culture.
Merging the services of London Road Community Hospital with Age UK will give rise to certain misunderstandings which will be harmful and will reduce the quality of services. Organizational culture impacts profoundly on organizational structure through its design and implementation of certain strategies which determines the quality of service.
Organizational culture creates a frame of reference in which the management of healthcare and social care organizations is carried out. Decision-making is one of the most crucial factors for growth in the healthcare system and the decisions are made according to the guidelines of the NHS and the CCGs. Organizational culture impacts the overall decision-making process where collaboration among the staff is absolutely necessary.
Mutual trust among the employees of both the organizations will definitely give an added advantage which will enhance the quality of services and increase the satisfaction of the patients. Moreover, it needs to be opined that organizational culture and organizational structure are closely interlinked where failing to control any of the two will certainly affect the entire healthcare system.
Furthermore, it may be clearly mentioned that strong leadership skills are extremely crucial for managing the joint services where London Road Community Hospital and Age UK will work collaboratively in order to provide service to the patients. Organizational culture has a direct impact on the creativity of the employees (Ogbeibu et al., 2018).http://MOD004054 Healthcare Environment
Scenario 3- Different types of organizational structures in business, health, and social care organizations
Different types of organizational structures are followed by different healthcare and social care organizations in order to operate smoothly in the industry. Organizational structure is an important aspect of business that decides the entire course of growth and development of an organization.
Organizational structure has become an academic discourse in today’s modern world (Bright and Deegan, 2021).http://MOD004054 Healthcare Environment
Advantages and disadvantages of functional organizational structure
Functional organizational structure is one of the most widely used organizational structures in the health and social care organization where workers and employees of CCGs along with other healthcare providing organizations are organized.
People of Lambeth are to be made aware of their health and hygiene and in order to accomplish this goal, organizations need to adopt a particular organizational structure. Specialization is one of the benefits of a functional organizational structure where specialization helps in departmental competence. Another advantage of this organizational structure is that it ensures faster operational speed which will help the healthcare organization to provide excellent service to the people of Lambeth.
Along with this, operational clarity is maintained in a functional organizational structure which will enable the organization to achieve its goals and targets within a proper time. Lack of coordination is one of the disadvantages of this organizational structure where some employees may feel isolated as projects are done by several groups working together.
Any sort of lack of communication will make the employees feel isolated and dejected. On the other hand, it may be opined that territorial disputes are common in this organizational structure which will affect the growth and progress of the healthcare organization and the people of Lambeth will suffer.
Ignoring the organizational objectives will be harmful to the health care or social care organization where the aims of CCGs are too considered as important as well.
Interdepartmental coordination is also hampered in fictional organizational structures where all the departments may act according to their own plan which often hinders the success of a project. However, instead of all the disadvantages, it may be implied that coordination is established among the employees of a department where specialists work in their respective fields.
Advantages and disadvantages of divisional organizational structure
Divisional organizational structure is a type of organizational structure where each organizational function is grouped into a particular division. All the divisions contain all the necessary resources and information to perform a particular task which helps the progress of an organization.
It may be asserted that in the case of divisional organizational structure it becomes easy to identify which department is generating a profit and which department is responsible for the loss. It is one of the main advantages of a divisional organizational structure.
It may be opined that accountability is one of the major advantages of this organizational structure. On the other hand, divisional organizational structure improves teamwork where effective collaboration leads the team members to achieve a single goal unitedly.
Teamwork is one of the most important aspects of a divisional organizational structure where the motivation of the employees will help any health care or social care organization to perform well in the borough of Lambeth. In the divisional organizational structure, each division has its own leaders who constantly encourage and guide the team members to achieve a goal.
Divisional leadership is one of the most important advantages of a divisional organizational structure. One of the biggest disadvantages of a divisional organizational structure is that it is not suitable for small organizations.
Lack of communication among the different divisions often creates misunderstanding and the flow of relevant information gets hampered. Cost is another disadvantage of a divisional organizational structure where an organization has to recruit more employees in order to run all the departments successfully which significantly increases the cost of the organization.
Advantages and disadvantages of hierarchical organizational structure
A hierarchical organizational structure is generally suitable for large business companies where different levels of authority control the entire organization. Clear lines of authority are established in the organization which becomes beneficial for any organization.
Clear understanding of the roles and responsibilities of the employees is one of the advantages of hierarchical organization structure. This organizational structure provides a clear path of progress to the employees which motivate them to perform better.
On the other hand, a complicated chain of commands often delays the decision making process which impacts the overall performance of an organization. This is a major disadvantage of a hierarchical organizational structure. No communication is established between the top-level staff and the junior staff which often creates hindrance in organizational operations.
An organizational structure that will be implemented
It may be implied that a functional organizational structure needs to be implemented in the healthcare organization to increase public health awareness in the borough of Lambeth. The main reason for choosing this organizational structure is that it helps in running the healthcare organization successfully by grouping employees based on their skills and expertise.
Apart from this, a functional organizational structure provides a clean and clear hierarchy and reduces confusion among employees. Finally, it may be opined that functional organizational structure is widely used in the world due to its proper utilization of human resources to extract the best results.
Conclusion
From the above discussion it may be clearly stated that in order to spread awareness among the people of Lambeth, an organization with a proper organizational structure needs to be engaged where a responsible healthcare manager will monitor all the aspects of the organization and give special emphasis on the mental health of people.
In order to successfully achieve this goal, the healthcare organization needs to have a proper organizational culture that will impact the organizational structure in the long run. The involvement of London Road Community Hospital and Age UK will provide an extra advantage in accomplishing the goals and targets.
However, it needs to be stated that the success of the project is hugely dependent on the organizational structure and culture which needs to be treated with utmost care and accuracy. Under the able leadership of a skillful and experienced leader, the organizational goals may be achieved easily.
References
Age UK. 2021. [online] Available at: <https://www.ageuk.org.uk/> [Accessed 9 June 2021].
Al Hail, M., Elkassem, W., Hamad, A., Abdulrouf, P., Thomas, B. and Stewart, D., 2018. Overview of pharmacovigilance practices at the largest academic healthcare system in the State of Qatar. International journal of clinical pharmacy, 40(4), pp.769-774.
Bright, D. and Deegan, S.J., 2021. The organisational structure, social networks and criminal activities of outlaw motorcycle gangs: Literature review. Trends and Issues in Crime and Criminal Justice, (621), pp.1-16.
Dineshkumar, B., Krishnakumar, K., Nair, S.K. and Paul, D., 2019. An Overview of Information and Communication Technology Tools Application in Healthcare System. Journal of Advanced Research in Medical Science & Technology (ISSN: 2394-6539), 6(1&2), pp.15-17.
Johnson, L., 2018. A High-Level Overview of How the New Accounting Standard Update on Revenue Recognition Impacts the United States Healthcare System.
Kanavos, P., Parkin, G.C., Kamphuis, B. and Gill, J., 2019. Latin America Healthcare System Overview. A comparative analysis of fiscal space in healthcare.
Kovács, G., Almási, T., Millier, A., Toumi, M., Horváth, M., Kóczián, K., Götze, Á., Kaló, Z. and Zemplényi, A.T., 2018. Direct healthcare cost of schizophrenia–European overview. European Psychiatry, 48(1), pp.79-92.
NHS. 2021. Contact London Road Community Hospital. [online] University Hospitals of Derby and Burton NHS. Available at: <https://www.uhdb.nhs.uk/contact-us-london-road-community-hospital> [Accessed 9 June 2021].
Nuuyoma, V. and Ashipala, D.O., 2020. Healthcare System in Namibia: An Overview. Biopsychosocial Perspectives and Practices for Addressing Communicable and Non-Communicable Diseases, pp.1-17.
Odor, H.O., 2018. Organisational culture and dynamics. Global Journal of Management and Business Research.
Ogbeibu, S., Senadjki, A. and Gaskin, J., 2018. The moderating effect of benevolence on the impact of organizational culture on employee creativity. Journal of Business Research, 90, pp.334-346.
Wool, C. and Catlin, A., 2018. Perinatal bereavement and palliative care offered throughout the
