Project Management Leadership and Skills Assignment Sample
Introduction
The study is about to develop a project plan based on the highly popular and well-known hospitality sectors, such as Yang Sing Hotel Manchester. The hotel has been seen to be well popular and well established through its online free services at the hotel rooms and near about 48 well designed and furnished rooms. People used to get desirable accommodation and 50 % of discounts on every visit. However, due to the economic crisis, the owner of this hotel made a decision to close this well-going hotel on 2nd March 2009. However, the board of directors are aiming to bounce back again in this business field through delivering standard quality services that they have given previously. Consequently, the study is going to represent a project plan that might be helpful for the management of Yang Sing Hotel Manchester.
Main Body
1. Planning and Control
Planning and control are the major key elements that decide how far the project will lead to success. Proper planning comes through accurate mission, vision and objectives that would be the base to start a project (Ntounis et al. 2020). Therefore, it is mandatory to develop several plans that are incorporated with stakeholder management plans, development of better cost structure, proper time schedule, project activity plans, arrangement of resources, resources utilisation and allocation plans and others.
A1. Mission and Objectives
Mission
Mission of this project is to develop tremendously effective plans that would be beneficial for hospitality sectors, such as Yang Sing Hotel Manchester based on bouncing back to the business as prior. Mission of this project is to develop ideas to deliver the best possible services among customers that they used to get from Yang Sing Hotel Manchester (Mazierska& Rigg, 2021). Purpose of this project’s mission development is based on increasing reliability among customers that have experienced the lavish services from this hotel.
Objectives
- To find out innovative strategies for a business bounce back within a limited time for Yang Sing Manchester Hotel
- To recognize smart ways to capture clients’ attentions that Yang Sing Hotels management used to get
- To find out effective strategies to reduce business burdens caused by new market entrants and substitutes
- To recognize better business initiatives based on reducing the additional costs that caused a standstill in Yang Sing Hotel Business
A2. Stakeholder management plan
Internal stakeholder planning
| Role of internal stakeholders | |
| Business owner | ❖ Business owners of Yang Sing Manchester Hotel should encourage those employees that used to work sincerely and successfully developed great business alliances with customers
❖ Owner of this business needs to develop collaboration with market investors to arrange a vast amount of capital (Pongsakornrungsilpet al. 2021). ❖ Owners can develop meetings among employees, managers to develop innovative business plans through individual expert suggestions |
| Board of directors | ❖ Managing director of Yang Sing hotel can develop another project same as he launched the £8m project in a listed building in Princess Street previously
❖ Directors can develop better Human resource management, resources management and risk management that are essential for business development once again (Han et al. 2019).
❖ Board of directors may influence banking sectors and market investors to pay attention based on the assured return on investment offers ❖ Head of the director can suggest HRM recruit sincere and obedient employees based on developing better business alliances between customers and business |
| Managers | ❖ Business development managers need to open a page on social media that will be the base of advertising business initiatives and turnovers
❖ Training managers will train employees and workers on how to behave with customers in their every visit (Kakderiet al. 2021). ❖ Quality manager will be controlling and monitoring waiters’ and office staff’s behaviours, as they are important characters who confront customers ❖ Chefs will be suggesting to make delicious foods, as per the customer’s concerns ❖ Business development managers need to encourage marketing executives to develop business partnerships with old customers by sending them telephonic messages or emails about business and its initiatives (Kalocsányiováet al. 2021). ❖ Reception manager or front manager should explain about service and facilities at the receptions clearly ❖ Finance managers need to make a better cost structure to reduce excessive expenses |
| Employees | ❖ Employees should show respectful and kind attitude towards customers
❖ Employees should not raise their voices even after getting insulted by customers ❖ Employees need to send messages or emails to customers that they are free to order 24 hours as per the hotel policy ❖ Employees need to be highly sincere to resolve customers’ issues ❖ Employees should inform customers about discounts and offers (Stage et al. 2021). |
| Workers or staffs | ❖ Staff needs to clean room and change bed and pillow cover sheets on a regular basis
❖ Washroom needs to be clean and availability of soaps, towels, cutlery sets and little bar counters needs to be presented by keeping them clean ❖ Staff needs to wear better outfits and show respective or supportive attitude towards customers ❖ Staff and customers should be sincere about resolving customer issues (Bader et al. 2020). |
| Chefs | ❖ Chefs should have an idea about multicultural cuisines to make tourists from different cultures comfortable to eat and order foods (Liu et al. 2020).
❖ Chefs need to be expert enough to balance the taste of spices and sweetness that will impress customers ❖ Bartenders need to know the way to gather crowd by showing their bartending skill ❖ Liquors need to serve only by the instructions of customers ❖ Overcooked foods will not entertain customers and due to that reason, chefs need to master their job responsibilities (Froud et al. 2020). |
Table 1: Planning for internal stakeholders’ key responsibilities
(Source: Froud et al. 2020)
External stakeholder planning
| External stakeholder Analysis | |
| Customers | ❖ Customers find a better and more positive atmosphere
❖ Customers are highly concerned about health and fresh foods that will v served by them ❖ Customers aim to get better hospitality services and free wi-fi services (Foley & Cooper, 2021). ❖ Customer’sadmirers’ online orders and well-furnished decoration |
| Business investors | ❖ Business investors will be looking for the assurance of return on investments
❖ Huge interest will be offered due to market competitors ❖ Banking sectors and loan givers will be charging additional rates of interest |
| Government and legislation | ❖ Government and legislative bodies have suggested hospitality sectors develop better employment policies and maintain healthy and nutritious foods for customers (Foley & Cooper, 2021).
❖ Gender equality policies need to be developed to avoid legal chaos |
| Local suppliers | ❖ Local suppliers play an effective role for Yang Sing Hotel, as marketing managers have developed better business alliances with local suppliers by giving them continuous or regular orders
❖ There is a need to pay attention to maintaining long-term business bonds with local suppliers, as competitors tend to manipulate local suppliers by fulfilling their choice of rates ❖ Local suppliers are trustworthy to deliver fresh quality raw materials on a regular basis ❖ There is a need to offer best possible price to local suppliers to get a vast number of raw materials to deliver standard quality foods among customers |
| Supply chain management | ❖ Supply chain management is the ultimate source of getting required resources, equipment and raw materials
❖ Warehouse needs to be clean and properly organised after ordering huge number of essential products from the supply chain management ❖ Better business alliances with supply chain management are mandatory for Yang Sing Hotel to develop a prestigious position by delivering standard quality services among customers as previously ❖ Supply chain manager show their interest in vast orderings and due to that reason, they get entertained only by huge orders rather than little ones ❖ Better business collaboration with supply chain members will be beneficial for this luxurious hotel for the business bounce back as prior (Foley & Cooper, 2021). |
Table 2: External stakeholder analysis
(Source: Foley & Cooper, 2021)
Communication plan
| Stakeholder | Interest | Communication medium | Frequency |
| Business owners | In the renovation projects of Yang sing, hotel business owners take responsibility for the whole project. He inspects every stage of the renovation projects and tries to encourage employees to work sincerely in their projects. Owners of the Yang sing hotel try to build a strong relationship with their investors for business sustainability. | Face to face | 15 days |
| Board of directors | The Board of directors in these projects focuses on managing employees and the management profession in these projects. The Board of directors focuses on intre connection between different tasks and jobs in the whole project. The Board of directors truly develops human resource management which is considered a key asset of any business project. Risk management is one of the most important tasks in the organization because in hospitality there are huge possibilities of risk. In this case board of directors of the Yang sing hotels critically analyze different risk factors in their projects. | Face to face | 10 days |
| Managers | In the projects of yang sing, hotel managers should have to focus on reducing employee turnover from their organization. Managers focus on employee behavior shown to their guests which is very important in retaining their hotel reputation. | Face to face | 7 days |
| Employees | In the Yang sing projects, hotel employees should have shown their kind and professional behavior to their customers. As hospitality is a service-based industry there is a need for trained employees. | Face to face | 7 days |
| Customers | Renovation projects of yang sing hotel are done for the customer to find a good hotel atmosphere in this locality. | 10 days | |
| Business investors | Investors of these projects get huge returns after completion of these projects which is very crucial for the organization to engage more investors. | 10 days | |
| Governments and legislation | Government implements better service policies for the hospitality sector. Rules and regulations provided by the government should be strictly implemented in hotels. | 20 days | |
| Local suppliers | Local suppliers ensure a continuous supply of raw materials which are required in the hotel industry. Local suppliers play a crucial role in the organization, especially are associated with service industries like hotels. I(n this case Hotel authority should have to maintain good relations with the local suppliers for continuous flow of their raw material. The continuous food supply chain is very necessary for the hotel to retain their guest satisfaction. | Face to face | 7 days |
Table 1: Stakeholder analysis
(Source: Created by Researcher)
Mendelow’s matrix
| Key player
Participation of different stakeholders, Participants of investors. Participation of board of directors, participants of different management professionals who have different roles in these projects. Participation of customers and local suppliers of raw material.
|
Keep satisfied
Keep stakeholder engagement in this hotel reopens projects. Investors who give financial support to the projects, Local suppliers of raw materials, Customers
|
| Keep informed
Board of directors, Management professional,
|
Minimal effort
Project owners, employees of the hotel |
Table 2: Mendelow’s matrix
(Source: Created by Researcher)
A3. Project activity plan
| Activities |
| Project initiation |
| Risk management |
| Training to employees |
| Quality measurement |
| Cost management |
| Resource management |
| Customer relationship management |
| Safety management |
Table 3: Activity plan
(Source: Created by researcher)
A4. Resource allocation and utilisation plan
| R | Responsible |
| A | Accountable |
| C | Consulted |
| I | Informed |
Table 4: Resource allocation plan
(Source: Created by researcher)
| Activities | Project manager | Training manager | Resource manager | Marketing manager |
| Risk management | R, C, I | C, I | C, I, R | A, I, R, C |
| Customer relationship management | C, R, A, I | A, I, R, C | I, R | A, R, C, I |
| Safety management | C, I | R, C, I | I, C, A | R, C, I |
| Resource management | C, I | I, C | I, C, A, R | I, A, C, R |
| Cost management | C, I, A | C, I | R, C, I, A | R, C, A |
| Quality measurement | C, I, R | C, I | C, I | R, A, I |
| Training to employees | I, C, R | R, C.I, A | C | R, I |
Table 5: Resource allocation utilisation plan
(Source: Created by researcher)
A5. Cost estimation and allocation for the duration of the project
| Activities | Cost |
| Train employees | £20,300 |
| Arrange resources | £3,00,600 |
| Business policies development | £1,00,200 |
| Buying kitchen appliances | £5,900,300 |
| Development of software based on food or service orders | £2,100,900 |
| Employee’s salary | £8,600,300 |
| Deals with business investors | £4,32,400 |
Table 6: Cost estimation plan
(Source: Created by researcher)
A6. Timeline schedule
| Activities | Timeline |
| Project initiation | 5 March 2022 to 25 March 2022. |
| Risk management | 6 March 2022 to 8 March 2022 |
| Training to employees | 10 March 2022 to 15 March 2022 |
| Quality measurement | 11 March 2022 to 13 March 2022 |
| Cost management | 10 March 2022 to 14 March 2022 |
| Resource management | 15 March 2022 to 20 March 2022 |
| Customer relationship management | 20 March 2022 to 22 March 2022 |
| Safety management | 22 March 2022 to 25 March 2022 |
Table 7: Timeline schedule
(Source:Susilo and Prayed, 2022)
A7. Risk management assessment
| Risks | Probability | Impact | Priority | Mitigation strategy |
| Financial risks | 3 | 2 | 6 | Financial risks are one of the most important risks in the projects of Yang sing hotel situated in the city of Manchester in the UK. Due to a shortage of funds, projects are stopped. Due to this reason projects were not delivered to the clients before the deadline. It creates resistance in front of completion of the reopening projects of Yang sing hotel because they cannot ready it for their guests (Susilo and Prayudi, 2022). In this scenario, they go to venture capital or loans to mitigate their financial risks in their projects. |
| Technical risks | 3 | 3 | 9 | Technical risks are another important risk in the projects. In this case, Yang sing hotel owners should have to adopt appropriate technology for maintaining their hotel projects. It is one of the most important factors which reduce technical risks in the completion of the projects (Syarifuddin, 2019). Technically expert professionals should have to hire to mitigate these kinds of risks or challenges in their business. |
| Manpower shortage | 4 | 3 | 12 | Another important risk in their hotel reopening projects is a shortage of manpower. Shortage of manpower occurs due to ineffective human resource management in the projects which is very crucial in the business (Kravariti, et al. 2021). More workers are unsatisfied with their authority in the projects due to their negotiation related to their wages and compensation. To mitigate these kinds of problems, authorities should have to pay wages to their workers in time which encourages them to go to work. |
| Safety risks | 2 | 4 | 8 | Safety is an important risk in the projects of the Yang sing hotel. These kinds of risks demotivate their employees in their work which is very crucial for them to maintain their work. To mitigate these kinds of risks in the projects, the authority of the projects should ensure the safety and physical health of every individual employee (Marneroset al. 2020). It encourages lower-level employees to go to their work. It is one of the most important factors which helps to complete their projects without any doubt or confusion. |
| Promotional risks | 3 | 4 | 12 | Reopen an ole hotel promotional risks is another important risk that may damage hotel reputation. To overcome these kinds of risks in their projects, authorities should have to adopt proper promotional strategies for their hotels. It encourages existing guests to visit their hotels without any doubt. Management professionals of their projects should have to use appropriate platforms for their promotional activities. Proper promotional strategy and planning help the projects in maintaining their cost and to reach a wide range of their guest.
|
Table 8: Risk assessment
(Source:Marneroset al. 2020)
2. People management
B1. project conflict
Hospitality management in hotels is not a very easy task for the h0tel authority because they have to properly manage their manpower to provide experience services to their customers. People management is one of the difficult tasks in hotel management because there are possibilities of conflicts among workers related to their duties and responsibilities (Chung et al. 2018). Starting the projects of the Yang Sing hotel people management plays an important role in the success of the projects. A huge amount of money to reopen the Yang Sing hotel which creates conflicts in the projects. Many pieces of furniture in the hotel are broken and unable to be used. Due to this reason, hotel authorities should have to invest in furniture and interior of the hotel which becomes more costly.
Unrest among staff is one of the most important conflicts in the projects. This is because many employees don’t feel comfortable working with the manager because of his rough behavior with the staff. Hence staff management became more challenging in front of Yang sing oriental hotel authority. In this scenario, they have to listen to the problems of every individual employee in their hotel and try to solve them as much as possible.
Figure 1: Conflicts in projects
(Source:Kandampullyet al. 2018)
Maintaining a positive attitude in all aspects of hotel management is one of the most important factors which reduce conflict among staff in hotels. It ensures better service towards the guests in Yang sing oriental hotel. Providing training facilities to the employees is another important strategy to mitigate conflicts in the hotel business. Management professionals of hotels should focus on the upgrading skill of their employees which ensures better quality services to their guests (Kandampullyet al. 2018). As the hotel business depends on the services where more manpower is necessary to deliver these services. Hence it is necessary to improve the employees in any hotel which is necessary to improve the reputation of any hotel.
B2. Project sponsor
Sponsors have become very crucial in their reopening project of Yang sing oriental hotel which is very crucial for maintaining sustainability in their hotel projects. A sponsor is necessary for these types of projects where a huge amount of financial capital is required to restart. Sponsors in the hotel provide economical sustainability which is becoming more important for maintaining their business (Tuomiet al. 2021). Sponsors maintain flows of money in the Yang sing oriental hotel reopen projects and maintain continuity in activities that depend on money. Sponsors reduce the economic burden on the owner of any hotel which is very crucial for their business. Funding was provided by the newest commercial banking.
To reopen the Yang sing hotel a huge amount of money is necessary for the interior design and development which is an important thing in the hotel business. Without interior development, hotels cannot provide experiences services to their guests. Sponsors maintain flows of money in the projects of the Yang sing hotel to maintain their internal and external activities.
Sponsors in the hotel projects bring a positive image of the hotel which is the ultimate thing of doing business in any market. To get back their reputation, Yang Sing hotel would have to need the correct sponsor which reintroduced themselves to their previous guest. Sponsors bring more guests to their hotel which is necessary to generate revenue and profits in the hotel business (Avdimiotis, 2019). Sponsors in the yang sing hotels increase their positive image in the hotel industry which is necessary to get more customer attraction.
More reliable sponsor builds prestige of the Yang sings oriental hotel which is very crucial for the organization to maintain their business sustainably. Promotional partners are another important sponsor in the hotel which promotes any hotel chain in the market (Nunkoo, 2018). Yang sing hotel reopens projects need media coverage to engage their previous guest with their hotel. With the help of the media, authorities can announce the date of the reopening of their hotel.
B3. Management style by the project manager
The coaching management style is adopted in the project management in the business of the Yang Sing hotel business. It is one of the most important factors which makes employees more effective which is very crucial for an organization. As the hotel business is a service industry so it’s necessary to maintain the employees more effectively according to the business. Coaching in the hotel industry means that training facilities are provided to the employees to upgrade their skills according to the business necessity (Cunha and Cedofeita, 2019). It is one of the most important factors which makes business more profitable. Coaching management style is necessary for the Yang sing hotel to maintain their hotel services’ previous standards. It increases awareness among employees according to their duties and responsibilities in their projects (Chuchuet al. 2021). Continuous training is necessary for the employees to maintain their performance in their organization.
Figure 2: Management style
(Source: Ramphal and Nicolaides, 2018)
Participative leadership style is a significant role in the business of the Yang sing hotel projects. It provides opportunities to every individual who is engaged with the projects to share their views and opinions related to their work which is very crucial to solve any kinds of problems in their projects. In participative management style leaders provide equal opportunities to every individual employee to share their unique creative ideas which may be fruitful for their business (Ramphal and Nicolaides, 2018). This motivates employees to do more quality work which is essential for the completion of a project successfully.
Conclusion
Based on the above discussion it can be concluded that to maintain a sustainable hotel business it is necessary to reduce conflicts among staff because they are considered as the key assets in the business. Based on the earlier discussion it can be concluded that authorities should focus on employee job satisfaction in the hotel projects which reflects on their overall business performance. Professional focus on maintaining a positive attitude among every phase of their projects which motivated lower-level workers. Sponsors are very important in the projects of the Yang sing hotel which ensures economic sustainability in their projects.
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