SITXMGT001 Monitor Operations Assignment Sample
Here’s the best sample of SITXMGT001 Monitor Operations Assignment, written by the expert.
What are the main housekeeping problems at the Rockstone?
The housekeeping problems are related with the cleaning of guest rooms and foyer/sitting rooms. It is because most of the time, Fred and Wilma did not manage the cleanings of the rooms after check out by the guests from hotel (Ariffin and Maghzi, 2012). This problem causes issues related to the service quality of the hotel as they should manage it effectively.
How might you go about assessing the staff workload and workflow?
The cleaning problem related with the guest rooms can be managed by Betty because he is the housekeeping service manager. It is understandable that Barney can manage this work in the lunch and dinner time because he is not busy all time in working. For this, the hotel can also pay extra to Barney and solve the cleaning service of the guest.
What option might Frank and Joise have for improving the situation?
In order to improve the situation, Frank and Joise can also increase the staff members for cleaning the guest and foyer/sitting rooms of hotel. The cost effective technique only offers Barney to help Fred and Wilma in the cleaning of the hotel rooms (Mohammed and Rashid, 2012). At the same time, the management of the hotel can also divide the rooms for servicing and develop the team sprit between the workers to improve the service quality.
Reference
Mohammed, A.A. and Rashid, B., 2012. Customer Relationship Management (CRM) in Hotel Industry: A framework proposal on the relationship among CRM dimensions, Marketing Capabilities, and Hotel performance. International Review of Management and Marketing, 2(4), p.220.
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