SITXMGT001 Monitor Work Operations Assignment Sample
Here’s the best sample of SITXMGT001 Monitor Work Operations Assignment, written by the expert.
Answer 1
The manager of Boleros has a difficulty to satisfy the customer due to arriving of many customers at the same time. In order to handle the situation, manager should serve water first to all the new arrivals and then can request them to wait for some time. The restaurant manager can follow the principle of first come first out to effectively handle the situation (Torres and Kline, 2013). In this case, it is analysed that each of the restaurant worker and employee has high pressure to handle the situation effectively and try to satisfy the customer politely. The manager should delegate the duties according to the experience and skill to solve this problem.
Answer 2
How to handle the customer at Sunday afternoon is the main problem with Boleros restaurant and their workers and employee. In this situation, I will request with the new arrival customers that it will take time to serve the meal due to high demand. Then, I will serve water to each new arrival customer and assign to task to the each employee and service person to handle the each table. A free beverage other then water can also be offered to pass the time by customer in the restaurant (Madera, 2013). Other entertainment equipment can also be used for the customer satisfaction to remove this problem in long term.
Reference
Madera, J.M., 2013. Best practices in diversity management in customer service organizations: an investigation of top companies cited by Diversity Inc. Cornell Hospitality Quarterly, 54(2), pp.124-135.
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