Successful Innovation And Change Assignment Sample
Introduction
Artificial Intelligence (AI) also referred to as machine intelligence, where the Intelligence is used to demonstrate the machine. The concept of artificial Intelligence was primarily taken from natural Intelligence that is displayed by animals and humans.
The main concept of AI is to enable the Intelligence of the machine by studying the intelligent agents, which are devices that adjust according to the environment and focus on increasing the productivity leading to the success of goals. Artificial Intelligence is the most used technology in the present era that ranges from all kinds of organizations of different sizes.
It is helping in every sector of the organization that includes productivity in managing the supply chain and has supported human labour. Alternative Intelligence focuses on using the device to get human work done with greater efficiency and professionalism.
Question 1
With the help of Artificial Intelligence, there has been a significant revolution towards the use of technology and innovation in working processes. It took several years for different organizations and efficient engineering to express the importance of Artificial Intelligence to the world (Barro and Davenport, 2019). It has been affecting different organizations with their powerful services and the ability to replace human labour.
With the use of Artificial Intelligence, there has been a change in the efforts and the labour required by humans to accomplish a task. The time consumed for accomplishment is half the time, and the proficiency is more than double. Both Deep Learning (DL) and Machine Learning (ML) efficiently proved the concept of using Artificial Intelligence in work processes. The work of Machine Learning can be explained as processing huge chunks of data a very short period of time, and for Deep Learning it is to enhance the performance according to the received data.
Artificial Intelligence is the new era of business and has given different perspectives to Customer Handling, Human Resource Management and also improves the entire process of an organization. The use of Artificial Intelligence in organizations helps the owners to improve the efficiency of their business and meet the expectations of the customers with the use of smart technology (Brown and Katz, 2019).
A business faces several problems which are tough to recover as the solutions are limited. However, with the use of Artificial Intelligence, a major business problem in handling the people related to the organization are solved.
Artificial Intelligence significantly improved in managing the problems of Human Resource Management. The major use of such solutions is seen in the different IT throughout the whole world.
Organizations like IBM, Google, Cognizant and others are constantly using artificial Intelligence in their Human Resource Management for the better management of their employees.The challenge of Human Resource Management was forest noted by IBM, and the organization was one of the first global organizations to initiate the use of Artificial Intelligence in the process (Cunha and Putnam, 2019). Later Multinational National Organizations are also focusing on the use of AI in their Human Resource Management.
The process includes extracting the applicants, hiring them, training, compensation, HR support, and career management. The organizations support the use of AI in their process is because:
- Decision making:Artificial Intelligence is not only assisting humans with physical work but also helping them in the process of decision making. The use of AI in human resource management, the managers of the organizations, can easily analyze the information and make quick decisions with the help it.
- Improving the employee experience:Artificial Intelligence helps in improving the experiences of the employees regarding their work. Their performance is boosted by the innovative environment of work with the technological solutions that are provided by Alternative Intelligence. This also reduces the effort given by humans in completing a piece of work, and there is always an increase in the level of efficiency.
- Development of new skills:The requirement of new skills according to the trend is very important to ensure customer satisfaction. With a smarter environment in the organization and efficient use of technology, the employees develop new skills along with the aid of AI.
To meet the problems with HR management, there are significant solutions from the use of Alternative Intelligence. Each of the solutions is discussed below, and there shall also be a discussion of the 4P’s model of innovation space by Tidd and Bessant. Each of the solutions shall be discussed on the basis of their uses in the 4P’s of innovation space. The 4P’s of innovation space include Product, Process, Paradigm, and Position (Domínguez-Escrig et al., 2019).
SAP HANA: This is a solution from the Artificial Intelligence that is used by organisations like Walmart. This helps in improving the operations of the back office that includes tracking records and calculating the overall transaction of business. HANA stands for High-performance Analytic Appliance.
Analysing the tool with the 4P’s, it stands on the Process category, because the solution is completely process-oriented. The introduction of HANA in the process of the organisations was to upgrade the organisation and understand the requirements of mitigating repetitive labour (Duan et al., 2020).
Beyond Limits: The specialisation of Beyond Limits is to provide a customised solution to human resources for the betterment of the employees of an organisation. Analysing the solution with the 4P’s Innovation Space, it can be categorised under the factor of Paradigm.
This is so because Beyond Limits has its function in different frameworks. It is used by different organisations throughout the world to get customised solutions according to their problems, and it also is a breakthrough from the traditional ways used in dealing with problems in the organisations (Duradoni and Di Fabio, 2019).
AVANADE: It is a solution used by different Global organisations to undertake an innovation in the cloud and digital services along with the use of artificial intelligence in business analytics. It provides the solution to various organisations and improves the capability of them by using the solution in data warehousing, data visualisation and more.
Analysing the solution with the 4P’s innovation space, AVANDE is a Product in the innovation space. This product has its focus on providing different organisations with innovative services and solutions for managing human resource (Englund and Graham, 2019).
With the use of Artificial Intelligence in business, different organisations throughout the whole world have been benefited. This also provides them with a competitive advantage, and unique solutions increase customer satisfaction level. Implementing Artificial Intelligence in the business process reduces conflicts and increases the ability of decision-making within the organisation. It also improves creative thinking, client-server competency, analytical thinking, and more.
Question: 2
The competency of Business and its attributes can be described as particular knowledge and abilities within an organisation that helps it to gain competitive advantage. There are several business competencies in an organisation that includes computer competency, analytical thinking, creative thinking, client-server competency, solutions from conflict, innovative task force, taking decisions and more.
It depends on the organisation how they plan to represent their competencies days on their experience, products and processes, organisational culture and position in the market. It is a major challenge for a business to continue with the uniqueness to avoid being replicated by the competitors (Farahnak et al., 2020).
COYNES 3-CONDITIONS
The COYNES 3-CONDITIONShave their consideration in the identification of strengths and building the capabilities of the organisation according to that (Ganguly et al., 2019). It has the focus to attain maximum competitive advantage and improve the use of technology within the organisation. The conditions are:
- The customers understand the difference in the capabilities and attributes of the organisation and the attributes that the competitors offer.
- This helps in determining the consequence that directly includes the gap of capability between the organisation and the competitors.
- The expectations are such that the difference between the importance of attribute and the gap of capability has its endurance with time.
Each of the solutions is discussed below on the basis of the Coynes 3-Conditions.
SAP HANA
SAP HANA is the Alternative Intelligence that is used by different multinational organisations to gain competitive advantage. The solution has different capabilities and competencies that make it different from the other solutions. HANA has various capabilities like data access, innovative administration, app deployment to the customers and the employees, advancement in business processing and analytics. The benefits of HANA are:
- Reduction in the complexity: The use of HANA is to analyse the live inputs of data along with the reduction of operations in manual IT, data footprints and more.
- Easy access: One of the major advantages of using it is that it can be run anywhere and is not restricted to private or public clouds or data centres.
- Results that are reliable: HANA has helped different organisations to achieve their desired business outcomes as the cost of handling data is reduced with the increase of innovation.
According to the competency tree, HANA is one of the best Alternative Intelligence that the multinational organisation, Walmart has implemented in its system. It has helped in managing the users, along with the customers of Walmart (Richard et al., 2019)
Figure: Sap HANA’s Competency Tree
Source Self-made
Beyond Limits
It is one of the best AI solutions that the world has ever seen. It has provided the world with the best solutions regarding Artificial Intelligence. The capabilities of Beyond Limits are to solve critical business issues by providing simple solutions. With the help of human-like reasoning along with the use of deep learning and machine learning, it gives the organizations are revolutionary change in the use of artificial Intelligence. The major benefits of using the Beyond Limits are:
- It helps humans with repetitive and complex activities which are tiring.
- It helps in providing the organization with easy solutions to complex business issues.
- The response provided by the beyond limits is human-like and hence reliable.
The competency tree of the Beyond Limits includes customer satisfaction, solving complex business issues with innovative solutions and providing responses that are human-like with the provision of deep and machine learning.
Figure: BEYOND LIMITS Competency Tree
Source: Self-made
AVANADE
It is a solution that provides the organization with innovative management, challenge and skills to achieve the organization’s objectives and also solve the needs of the customers (Wright et al., 2019). It is a solution that maintains cost efficiency and increases agility in the performance along with diversifying and skills. The key benefits are:
- It helps in making the business more scalable.
- It can adapt according to the needs and requirements of the business with quick adaptations.
- It is the ability to empower people with the help of applications powered by alternative Intelligence.
According to the competency tree of AVANADE, the use of IT in an organization has helped in providing the employees with a better workplace with the involvement of methods that are innovative to analyze the business transactions and operations.
Figure: AVANADE’s Competency Tree
Source: Self-made
Artificial Intelligence and the solutions mentioned above have helped in managing several organizational functions that include Global supply chains with the optimization of delivering routes and transportation. Using artificial intelligence in the business process has enabled organizations to achieve competitive advantage and improve their services throughout the whole world (Grol and Wensing, 2020).
Question 3
Innovation is the most important objective to run a business successfully. There are certain advantages to using innovation in business. These include:
Profit maximization: Using innovation in the business process reduces the rate of error and increases productivity. This leads to hiring benefit of the organization from the product and thereby increases the profit of the organization (Wright et al., 2019).
Reputation: With the constant upgrade in the use of innovation within an organization, there is also an increase in improving the productivity of the organization (Grol and Wensing, 2020). The organization games competitive advantage, and the competitors cannot meet with the productivity of the organization. This, on the other hand, helps in improving the reputation of the organization to the customers and attracting them towards the organization.
Scope of partnership: There several organizations who cannot afford regular innovation because it requires a huge investment. However, when an organization is constantly innovating its processes, the other organizations get attracted and always look for an opportunity for partnership (Sivam et al., 2019).
However, there are certain drawbacks of innovation in business.
Cost: Innovation is a costly process and is not always budgeting friendly. It requires several trials before innovating a product. It becomes too costly for several organizations, and hence they cannot afford it (Richard et al., 2019).
Time: Innovation is a time-consuming process and requires a lot of time to be implemented. It also takes a long time in executing innovation within the business process.
Risk: There are major risks that are related to implementing innovation within the business process. The major risk includes the failure of a product where the organization has usually invested a lot. In such situations, the products that feel become a huge problem for the organization as the money that is invested in the product gets stuck (Lokuge and Sedera, 2020).
To mitigate the problems that are stated in the assignment regarding a human resource, there are several solutions that organizations can take. These solutions work for more than ten years, and their effects can also be seen. Envision of using the solutions in 2030 have been discussed below:
Chat bots: Chat bots are the most useful innovation in the sector of alternative Intelligence. Chatbots help in providing customer service 24×7 with a human-like experience. While managing clients who are critical, or are facing serious challenges, the chatbots who are already program to with various solutions can provide them with the answers that they are looking for.
All this can happen at any point of time despite any situation. Using chatbots will reduce human error while dealing with clients and also increase efficiency.
It will help in developing human relationships and therefore help the human resource management to focus on other services that they can provide to the customers. They can leave the trouble of answering or attaining customers who are online and can engage themselves in vital decision-making processes of the organization. Chatbots help in replacing repetitive tasks, and therefore, this will increase the efficiency of human labour as their work of replying the clients shall be mitigated.
Monitoring the online behaviour of customers: Several organizations require the data to understand the behaviour of the customers. With the increase in the customer base and the total number of customers who purchase and Organization daily, it is impossible for humans to keep in track the expected behaviour of the customers.
Using Artificial Intelligence in this area will help in analyzing the data when the customer’s visit the websites of the organizations. This will improve the online experience of the customers as the organizations would be aware of what the customers are looking for and can provide them with better deals according to theirs. With the use of AI, the organization can also perform customer segmentation and based on their choices, provide the solutions that they are looking for.
This will help the human resource management of the organization with lesser efforts on analyzing the behaviour of the customers. Instead, they can focus more on product development that can meet the expectations of the customers (Kohli and Melville, 2019).
Conclusion
The use of artificial Intelligence in Human Resource Management is a significant change in the history of Management. Human resource management explains managing of humans; it becomes an odd idea to implement artificial Intelligence.
However, the fear of replacing human labour should not be encouraged with the use of alternative Intelligence in business processes.
This is so because implementing alternative Intelligence in the business will provide the employees of the organizations to take part in better deals of work like decision making. Implementing artificial Intelligence will save time, and the employees can focus on their skill development while artificial Intelligence will perform their work.
References:
Barro, S. and Davenport, T.H., 2019. People and machines: Partners in innovation. MIT Sloan Management Review, 60(4), pp.22-28.
Brown, T. and Katz, B., 2019. Change by design: how design thinking transforms organizations and inspires innovation (Vol. 20091). HarperBusiness.
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Domínguez-Escrig, E., Mallén-Broch, F.F., Lapiedra-Alcamí, R. and Chiva-Gómez, R., 2019. The influence of leaders’ stewardship behavior on innovation success: the mediating effect of radical innovation. Journal of Business Ethics, 159(3), pp.849-862.
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Duradoni, M. and Di Fabio, A., 2019. Intrapreneurial self-capital and sustainable innovative behavior within organizations. Sustainability, 11(2), p.322.
Englund, R. and Graham, R.J., 2019. Creating an environment for successful projects. Berrett-Koehler Publishers.
Farahnak, L.R., Ehrhart, M.G., Torres, E.M. and Aarons, G.A., 2020. The influence of transformational leadership and leader attitudes on subordinate attitudes and implementation success. Journal of Leadership & Organizational Studies, 27(1), pp.98-111.
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Kohli, R. and Melville, N.P., 2019. Digital innovation: A review and synthesis. Information Systems Journal, 29(1), pp.200-223.
Lokuge, S. and Sedera, D., 2020. Enterprise systems lifecycle-wide innovation readiness. arXiv preprint arXiv:2006.05089.
Richard, E.E., Davis, J.R., Paik, J.H. and Lakhani, K.R., 2019. Sustaining open innovation through a “Center of Excellence”. Strategy & Leadership.
Sivam, A., Dieguez, T., Ferreira, L.P. and Silva, F.J.G., 2019. Key settings for successful open innovation arena. Journal of Computational Design and Engineering, 6(4), pp.507-515.
Wright, L.T., Robin, R., Stone, M. and Aravopoulou, D.E., 2019. Adoption of Big Data technology for innovation in B2B marketing. Journal of Business-to-Business Marketing, 26(3-4), pp.281-293.
