7069SOH Health Care Assignment Sample 2023
Introduction
Healthcare management termed out as profession that offers leadership and direction to enterprise to delivers personal health service, care and works in delivering patients care approach (Nikzad, Bashiri & Abbasi, 2021).
The present report is based on to focus on Ramsay Health care clinic who deliver integrated patient care services. Also, consideration will be given on taking preventive steps in healthcare and create better functionating structure to deliver patient care approach. Further, the report highlights several management tools which support decision-making process, workforce planning, and human resource or talent management function.
However, project will lay emphasise on health care funding models and critical evaluation will be conducted to define impact on service delivery and patient care. Also, comparison will be taken that how two different models affect specific health system. Also, application of resource planning and management perspective will be undertaken to promote better services to patients.
Critical evaluation on strength and weakness of resource planning and management in health system.
Resource planning and managerial working plays the crucial role in Health care program (Sun, Sakib, & Li, 2021). In order to conduct each thing effectively an enterprise must take steps to hire internal staff to manage program and to contact with vendors. Thus, strength and weakness to resource planning and management in health care system are defined with consideration on following key areas as-:
Priority setting and decision-making processes
In health care sector, priority setting plays the crucial role and decision-making strategy needs to be framed in such way that allocates limited resources to improve population health. Due to continual increment in expenditure, health care organisations are pushed to bring improvement in decision making practices on allocation of resources. Hence, it can be stated that fairness plays foremost role in priority setting at the time when health care resources are scarce. The one of the main priorities of health care enterprise is to arrange resources and core things in limited funding. Also, decision in relation to funding must be in a transparent and systematic way.
The Ramsay Health care in UK is the example of successful health care practices where the manager often engaged in daily decision-making practices. The practice manager creates budget draft which has been not passed from last three years due to shortfall of financial resources. Hence, the manager has to make strong decision to implement their planning. Further, the face pressure during Covid-19 to attend patient demand. In order to handle these difficult situations, they have to analyse internal or external environment which can impact their decisions and helps to find solutions.
In order to priority decision-making process some management tools can be used like PESTLE or SWOT as they are external or internal environmental analysis tools respectively.
PESTLE analysis
- Political- The Ramsay Health care is funded by government and other agencies, they have fully supported by the government.
- Economic- As Ramsay Health care fund is a hospital so they do not face any kind of financial crunches
- Social- The primary care focusses to serve old people who suffers from both financial and mental stress.
- Technology- The clinic now adopts advanced technologies to develop their operations.
- Legal- Government give liberty to the primary clinic hence, they do not have many legal compliances.
- Environmental- The clinic follows all required measure for bio dispose.
PESTLE analysis shows that they have strong external environmental position which facilitate their decision-making process.
SWOT analysis
- Strength- It is affiliated by Ramsay Health care which is the strength of the company,
- Weaknesses: poor HR skills
- Opportunity- Technology development and effective training is the opportunity
- Threat- Out-dated operations or external environment is the threat.
Hence, these models help to enhance decision-making process.
Workforce planning and development
Health care workforce is inclusive of offering health services such as doctors, nurses and those that support services such as ambulance driver and hospital managers. Even skilled workers in health care agencies cannot able to offering service without appropriate adequate facilities (Asamani, Christmals & Reitsma, 2021). Additionally, it is essential to identify workforce issues, set out objectives of workforce and to formulate workforce plan of actions. Thus, all thing needs to be taken in such manner that can able to incorporate a smooth business cycle.
Workforce planning needs to be conducted in better way, if this is implemented properly then entity is able to meet its mission successfully. Organisation must use workforce planning to plan out hiring strategies in appropriate manner (Kovacs, Tandari-Kovacs & Kozak, 2021). In this, the operational workforce mainly put consideration on individual planning in an effort that aids to streamline daily operational functions of employees. In manner as to focus on to develop daily work schedules for employees and to assist workers in creating understanding their responsibilities and aids to maintain productivity throughout the day (Talbot et. al. 2021). On the other hand, strategic workforce planning put consideration over issues within enterprise and this ensure the workforce aligns with entities objectives, long term visions and aims properly.
With better workforce planning the entity can able to prepared for future challenges. An excellent understanding of the workforce and its ability to satisfy the needs of enterprise can assist to bring improvement in hiring process. However, there are some of the principles that look over to conduct workforce planning effectively. These are outlined in below contexed manner as are-:
- Adapt to changes- With better workforce planning, the enterprise can be better prepared to handle changes in need of people by having multi-talented workforce and flexible approaches.
- Address inefficiencies- The prime object of workforce planning is to support enterprise in maximising resources by appointing right people to conduct best jobs.
- Enhance quality- The better workforce planning able to delivers the quality result to individuals. Higher quality result can be accomplished by assigning task to qualified employees.
- Improve rate of retention- By placing employees in role at which they can best act with skills they can feel more valued, engaged and reduction is possible in number of people leaving job (Gupta, Balcom & Witherspoon, 2021).
- Offering professional development- with the help of better workforce planning the entity can able to develop more skilled workforce by investigating the gaps and providing training opportunities to bring out the best in them.
- Reduce labour cost- Workforce planning mainly strives to reduce labour cost in the way of promoting efficiency within enterprise and by eliminating unproductive practices.
In Ramsay Health care primary care hospital there are eight doctors only and from them three are over 60 years which will retire in next three years. Further, they face shortage of nurses because some are on maternity leave, and plan family. Hence, workforce planning and development is important for them. Further, they should use cost-benefit analysis to facilitate sufficient workforce in their clinic.
Hence, it can be stated that workforce planning tool can be very helpful as these aids to better analyse employee’s current capabilities and their potential future requirements. Such tools mainly put consideration on offering accurate data that identifies gap to address (Werenkraut and Pirk, 2020). The manager can use workforce planning method under management tool which is the process of analysing, predicting, and planning workforce demand and supply. Further, it helps to assess gap and determine target talent management interventions in order to ensure that the firm has the right people with right ability at the correct place (Dkhili et. al. 2020). The institution uses this management tools for effective workforce planning.
Human resource and talent management
To carry out health care services effective, it must to have better human resource and talent management. Effective working leads to great team work. Proper management in human resources plays vital role in order to deliver the high-quality services in health care department (Lopes & Castro, 2021). With help of taking effective human resource strategies, the entity can able to accomplish better outcomes and able to access the greater heath care service around the world.
Human resource authorities are act as backbone to enterprise. Thus, they make decision on the basis of areas such as hiring, firing and developing employees through their career lives (Al-Dhaafri & Alosani, 2021). So, it can be stated that the HR in Health care enterprise plays the significant role in terms of hiring new talents. Therefore, skilled HR team can able to appoint attractive pool of talent. It is in the hand of Human resource managerial workforce to look over work distribution and managing team in such way that can bring out better performance (Balasubramanian & Short, 2021). Also, talent management is an HR plan of actions that look forward to develop and retain employees who performs effectively. High performing workforce such as HR and key authorities investigates close skills gaps and implement programs that attract, acquire and develop people who can perform well and brings growth. Hence, it can be stated that one of critical nature of health care system is based on people centred and focusing on patient and their families. Thus, Human resource authorities act as liaison among the employee and management in enterprise. Effective decision can only be taken if the enterprise is having better Human resource management team (Hung, Mashino & Graham, 2021). Human resources manager must direct employees to offer better learning opportunities so that they can perform job expertly and in more educated manner.
If the enterprise is having poor workforce, then the authorities are not able to conduct future course of actions properly. They cannot able to render quality service to patients due to ineffective teams and their performance. It is responsibility of the top authorities to hire suitable HR to entity (Cubillos, Bartels & Marsch, 2021). In Ramsay Health care there has been very little recruitment for over six years as the staff becomes redundant and get into their comfort zone. Further, there are no further develop of staff, no training, and appraisal are provided. Therefore, they should increase their recruitment process and hire experience staff. Moreover, training and development should be provided by the manager of clinic. In order to improve workforce planning, the manager can use several management tools like options appraisals which is the technique to review options and analyse the costs and benefits of each option. It helps in decision-making of workforce planning and suggest suitable process (De Santo, 2018). The healthcare institute use this method to review all available options in their recruitment process and select the best one.
Health care system in the country plays the crucial role to deliver effective patient care approach. For this, choosing most appropriate model for heath care system in country is essential. Thus, optimum use of material resources, improvement in quality and accessibility of health care are following significant consideration (Barber, Lacaille & Then, 2021). Hence, leading countries are taking many initiatives to expand access to free health care, allocating resourcing to render service that improve health care management and prevent cost duplication. Legal authorities must take initiatives to monitor cost of health care services and choose approaches that makes better services to patients. In the United States, technical advancement in health organisations is- advanced and bit expensive.
In current era, primary health care practices are struggling to survive. There are mainly four major models for the health care system and it includes Beveridge model, Bismarck model, out of pocket model and National health insurance model (Barber, Lacaille & Then, 2021). With help of using effective healthcare funding models, this is possible to create better understanding about the global coverage system. Hence, healthcare models defined in following context as are-:
Bismarck model– This is model that is created near the end of the 19th century. This model is mainly for decentralised kind of health care department. As per this model, employees and employers are responsible for funding their health insurance system with help of getting sickness funds that mainly created payroll deductions. It is financing based model that mainly put consideration that are obligatory for employees and employers (Li, Krumholz & Hu, 2020). Under this model, health care organisations financed from taxes of legal authorities.
Thus, it can be stated that private insurance plans covered employed person in regardless of pre-existing conditions and plans and policies are not profit based. It promotes universal health care. Hence, this is framework that offers health care services with use of funds from tax payer and never bill the patients. In this, legal authorities are responsible in terms to access universal access to health care facilities. Bismarck model mainly focuses on managers, representative is liable for subsiding the medical expenses through affliction services that made by finance derivations (O’Rourke, Oortwijn & Schuller, 2020). Also, this can be stated that financial execution makes the Bismarck model is a multi-payer system. Thus, one of the major concerns of this model is that how to render services and how to offer care to those who are unable to work and not able to afford contributions. Thus, these individuals mainly include aging populations and imbalance among the employees and retirees.
Beveridge model– It is model that is most common in the less developed areas. This is model that is tax based and not based on insurance (Kumar, Nayar & Koya, 2020). Therefore, as per this model the legal authorities act as the single player that removes all competition within market to keep the lower amount of cost and major standardize benefits. It is model in health care system as per which legal authorities offers health care facilities to all citizen with help of income tax payments. Thus, one of the major benefits is that it eliminates rivalries in the market of health care system. Also, it aids to keep the cost law. Legal authorities must be responsible in terms to funding all health service that are mainly engaged at upfront level. Health care organisations perform crucial part in individuals’ life. Thus, this needs to be structured in better way (Chiapello and Gilbert, 2019). Legal authorities play crucial role in imparting better services to people.
Hence, this can be stated these two models are very crucial to be taken into consideration.
Evaluation with recommendations for improvement in Ramsay Health care healthcare clinic in each of three key areas
To overcome barriers, the health care sector must put focus on needs of public health and modern advancement in this sector. These all aids to promote better care services to people so they can perform in proficient manner. Hence, these are outlined in below contexed manner as are-:
Creation of balanced team- An effective team is core to enterprise as these aids to bring desired result. It must be comprised of member from differed backgrounds with set of skills and experience levels. Formation of the balanced team is one suitable approach that plays primary step in process of improvement (Reimer et. al. 2021). Therefore, team is inclusive of authorities such are as senior leader manager, senior health care practitioner, clinical expert, talent HR support, effective operational authorities etc. These all plays key role in carrying better organisational activities. Hence, it can be stated that it is crucial to make informed decision and to accomplish day to day task. This aids to keep all the activities in track. Ramsay Health care should use cost-benefit or risk assessment tool to facilitate the effective team. Further, they should follow ethical practice for their employees which make them more professionals in their job.
Include human resource factors– Human factors plays crucial role in order to carry out organisational performance in better manner. It is inclusive of human abilities, characteristics, skills and human limitation (Hung, Mashino & Graham, 2021). Therefore, application of human resource components is referred as design of system, task, facilities and effective use of human. These all plays crucial role in order to carry out day to day task within Health care organisation. Thus, entity should look over to include more attractive and efficient care processes, increased communication among medical providers and better understanding of patient condition. Ramsay Health care should use option analysis management tools for effective HRM.
Creation of executable plan– In order to accomplish desired result, the entity needs to execute things properly. With help of better execution of work, the things can be accomplished in timely manner (Welch et. al. 2019). Therefore, needs of patients must be identified, proper appointments must be given and their medical records needs to maintain. These all are core to execute things properly. Hence, these all can be done with effective workforce team. So, hiring needs to be done with skilled workforce to enterprise. In order to develop effective plans, they should use PESTLE or SWOT analysis. The clinic authority should evaluate their financial performance before implementing plan and conduct cost-benefit analysis.
Supporting development in workforce- In order to rendering better and effective services, this is crucial to have attractive pool of talent. Therefore, to strengthen performance of employees the entity should offer public health training so they can able to conduct their business practices efficiently. By expansion of skill training the desired result can be accomplished (Balasubramanian & Short, 2021). Thus, they should appoint senior medical professional who looks over the working of care providers. By monitoring employee’s performance on regular intervals aids to identify lacking areas and that are needed to be improved. Health professional and leaders in Ramsay Health care also needs training to know about modern advancement so they can know and train new ways to their juniors (Oliva and Kotabe, 2019). Effective workforce planning tool should be used by the manager for accomplish their goals. The clinic authority should hire those healthcare workers who have significant experience and skills which can beneficiary for the clinic in financial and operation terms.
Conclusion
Hereby, it can be concluded that Health management is considered to be significant skill in term to render better services to public health. The present report examined the healthcare delivery models to deliver integrated patient care services and analysis of Ramsay Health care. Also, consideration has been given on taking preventive steps in healthcare and create better functionating structure to deliver patient care approach. However, project has laid emphasise on health care funding models. Also, critical evaluation has been conducted to define impact on service delivery and patient care. Lastly, recommendation has been given in order to bring improvement in Ramsay Health care. As the manager should use different management tools like workforce planning, cost-benefit analysis, PESTLE, SWOT, risk assessment or management, and options appraisal.
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Online
Hill, s., (2017). What Are the Implications of Using Public Health Initiatives to Help Individuals to Change their Health and Well-Being? [Online]. Available through: https://vocal.media/longevity/what-are-the-implications-of-using-public-health-initiatives-to-help-individuals-to-change-their-lifestyle-in-order-to-improve-their-health-and-well-being
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