Cloud

Cloud Computing

Introduction

This paper highlights the cloud computing system in which full description and justification is provided which will helps in managing and controlling the working system of Sikkim Manipal University.

In addition, this paper also outlines the various strategies related to customer journey, implementation of information and technology architecture for better efficiency by using the cloud based computing with the ERP and CRM system process.

Further, WBS, pre and post implementation plan and timeline help in collecting the clear and relevant information about all the steps which are required to be considered while developing cloud based computing in the working system successfully.

There are some critical success factors which help Sikkim Manipal University in understanding the reason behind developing the success of the system.

Descriptions and Justifications of the Solution Design

Cloud computing is a modern process, which facilitates the users in acquiring services in association with the computer processing system. It is a model that assists people in obtaining the effective solution in concerned with the storage problem.

In addition, cloud computing is easily accessible by the customers to collecting information about the computer network, applications, services, servers, etc (Rimal et al., 2009).

The data through cloud computing can be easily shared across the world and distance is not a major hurdle for accomplishing the activity on time. Nowadays, cloud computing facilitates the companies to develop their business activities by enhancing the parameters of the technological framework.

For example, cloud computing is an effective model in the educational industry such as Sikkim Manipal University to spread awareness among the students at low cost (Rittinghouse, & Ransome, 2016).

Description Strategies of Customer Journey

The customer journey is a sequential process, which outlines different strategies for attaining the objective on time by making effective utilization of available resources.

The students are able to gather sufficient level of information about different courses and lectures with the help of cloud computing. Sikkim Manipal University through cloud computing underlines the durations and associated cost of different courses for generating awareness among the students and professors (Schwalbe, 2015).

In addition, cloud computing supports the university in creating the strong relationship with the students by providing superior services, within reasonable prices. It also facilitates in retaining the students for a longer period with the University and maintains standards loyally with them by providing valuable services on time.

At the same time, Sikkim Manipal University by implementing the cloud computing within the campus will helps in making the CRM and ERP system effective for the students. It is because the CRM process helps in evaluating the buying behaviour of the students in respect with the courses provided by the University for enhancing the skills of the students (Steel et al., 2013).

The combination of the subjects and interest level of the students are also evaluated for maximizing the final outcome.

Description and Justification of Information Architecture

The information architecture is important in cloud computing because it facilitates in providing relevant information about the ERP (Enterprise Resource Planning) and CRM (Customer Resource Management) conceptual framework. The software assists in maintaining effective relationship with the customers and other associated stakeholders.

Sikkim Manipal University by making effective use of information architecture will be able to educate the students, professors, trainers etc. It supports in providing in-depth information in relevant with the course study. The demand of various courses is evaluated with the help of information architecture for providing best results and attaining competitive advantage over the competitors.

The development of the conceptual framework is done with the help of information architecture by evaluating the marketing trends. It is necessary for the university to evaluate the frequent changes in the environment in relation with the demands of students for a particular academic course (Subashini & Kavitha, 2011).

The changes in the models are facilitated with the assistance of cloud computing and is quickly spread among the students for attracting towards the university in order to maximize the profit margin. The representation, managing, evaluating and controlling of facts and figures is achieved with the support of cloud computing method.

At the same time, information architecture helps in maintaining the security and privacy concern in the system by regularly reviewing the method. It is done for satisfying the ever changing demands of the customers by increasing the accessibility rate of the process with the help of social sites, internet and other electronic devices.

Technology architecture

Technology architecture helps in developing the process by meeting the specific standards, guidelines, policies, programs, rules & regulations etc. It refers to various components and subcomponents that support in achieving the activities related with cloud computing. There is multiple of technology architecture such as software, capabilities, databases and applications, which are required for designing the managerial concept.

In addition, other components that are necessary in cloud technology comprises of front end platforms as well as back end platforms (Madapusi, & D’Souza, 2012). The front end platforms architecture includes fat client, thin client and mobile device but, on the other hand, back end platform comprises of servers and storage.

At the same time, cloud based delivery and different network such as Internet, Intranet, Intercloud are the foremost architecture in the technology. The combination of these components supports in establishing cloud computing architecture.

In modern business environment, technology architecture plays a vital role in the cloud computing method for arriving at an appropriate solution. The architecture helps in determining the relationship between the essential components and cloud computing method.

The technology architecture helps in building the image of the company in the minds of the customers with the support of agile network (Torggler, 2009). The network helps in communicating the message at a wider scale, within limited time frame by making optimize utilization of scares cloud resources.

The message is transferred quickly from the server to cloud by maintaining security in the network. The Sikkim Manipal University required various components such as cloud resources, software components, on campus resources etc. for developing the university through technology architecture.

Work Breakdown Structure and work package decomposition

Cloud

Timeline

From the above table or the timeline, it can be determined that there are different steps including system planning stage, system analysis and the requirement stage, desisting phase stage, testing , coding, implementation and the documentation stage that will be followed by the

Sikim Maniapal University for successful implementation of the cloud computing system and to improve the performance of the ERP (Enterprise resources planning ) and CRM (customer relationship management )  software.

In the first stage of initial planning, SMU will make the plan regarding the budget, risk, and test the feasibility of the plan as well. It will help the firm to establish an effective cloud computing and better use of the ERP and CRM.

In the second stage of the timeline, the technical team of SMU will identify its all requirements related to working of CRM, ERP, software, hardware, internet of things, etc (Bull, 2010). It will assist the firm to establish a good cloud computing system and to increase the use of ERP and the CRM software.

As well as, it will also improve the use of internet of things for the better use of different software and hardware and increase the working system of the firm.  Because of this it is one of the best stages of the timeline and the development of the cloud computing.

In the third designing phase stage, data base is designed for the cloud computing. In this, the new upgraded system of ERP, CRM as well as the designed new programs. The all programs are also checked by the technical team of SMU in order to overcome the possibilities of any errors and to make a better system to use.

After this stage, the testing stage will be followed by the firm. in this stage, developed system like  cloud computing system and the upgraded system ERP and CRM is tested by the firm (Krutz, & Vines, 2010). A technical team will be responsible for this to effectively check the working of the system. In case, if there is any issue occurred and the technical team feel any need to change then in the next stage of coding, the all process will be followed.

In this, all issue and the errors occurred at the time of the testing the develop system will checked as well as all steps are taken that can be helpful to successful implement the cloud computing system.  In the next stage, the developed system will be implemented in the system along with upgraded ERP and CRM software.

Additionally, training will also be provided for the employees for better use of the cloud computing system (Lemon, & Verhoef, 2016). In the last stage, the all process is documented in a systematic manner and the format in order to keep safe the information related to new system development.

Refine list of CSF

There are different critical success factors that are considered by the firm to know the successfulness of the project. But at the same time, in the concern of SMU, below are the factors that will be considered by the firm.

  • Involvement of all employees and existing resources
  • Providing the training for the employees for the better use of new cloud computing system and the upgraded ERP and CRM also (Li et al., 2013)
  • Small project milestones
  • Clear mission and aim of the firm
  • Conflict management strategies
  • Effective testing and the implementing
  • Better schedule management and development (Madapusi, & D’Souza,, 2012)
  • Better customer handling during the implementation of the new system
  • Effectively employees’ engagement

Pre-implementation plan and strategies

It is one of the major important parts that assist the firm to have the better use of the cloud computing system and to better use of the ERP and the CRM. At the same time, in the pre-implementation plan and strategies, firm will provide the training for the employees as well as make the risk mitigating and the contingency plan (Morganti et al., 2016).

It will help the firm to have the better use of the cloud computing system and to overcome the issue and the errors that can be occurred during the use of cloud computing system (Moschakis, & Karatza, 2012).

Post-implementation plan and strategies

In this, firm will focus on the use of new technology in the and also try to keep update the cloud computing system as well as the ERP and CRM also. It is because it will help the firm to overcome the any issue and to increase the efficiency in the use of cloud computing system (Pai, & Tu, 2011).

At the same time firm will also provide the training for the employees because it will help the firm to have the better control on the use of ERP and CRM software and to successful long term use of cloud computing system. Additionally, timely training for the employees will make them more familiar and increase their involvement in the use of cloud computing system (Ramdani et al., 2009).

Because of this, it can be stated that post-implementation plan and strategies play major role in the success of the firm and development of new system.

Conclusion

From the above discussion, it can be summarized that cloud computing system is an effective model which helps in managing the working system process of firms.

The development of cloud based computing system helps in increasing the working efficiency level as well as helps in overcoming the problem and issues which are faced by the firm while using the ERR and CRM process for managing the working system of the firms.

At the same time, it can also be concluded that pre-implementation plan and strategies and post implementation plan and strategies are the major strategies that will play a major role in the successful implementation of cloud computing system in SMU.

References

Bull, C. (2010) Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSG. International journal of information management, 30(1), pp. 94-97.

Krutz, R. L., & Vines, R. D. (2010) Cloud security: A comprehensive guide to secure cloud computing. USA: Wiley Publishing.

Lemon, K. N., & Verhoef, P. C. (2016) Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), pp. 69-96.

Li, M., Yu, S., Zheng, Y., Ren, K., & Lou, W. (2013) Scalable and secure sharing of personal health records in cloud computing using attribute-based encryption. IEEE transactions on parallel and distributed systems, 24(1), pp. 131-143.

Madapusi, A., & D’Souza, D. (2012) The influence of ERP system implementation on the operational performance of an organization. International Journal of Information Management, 32(1), pp. 24-34.

Morganti, S., Brambilla, N., Petronio, A. S., Reali, A., Bedogni, F. and Auricchio, F. (2016) Prediction of patient-specific post-operative outcomes of TAVI procedure: the impact of the positioning strategy on valve performance. Journal of biomechanics, 49(12), pp. 2513-2519.

Moschakis, I. A., & Karatza, H. D. (2012) Evaluation of gang scheduling performance and cost in a cloud computing system. The Journal of Supercomputing, 59(2), pp. 975-992.

Pai, J. C., & Tu, F. M. (2011) The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan. Expert Systems with Applications, 38(1), pp. 579-584.

Ramdani, B., Kawalek, P., & Lorenzo, O. (2009) Predicting SMEs’ adoption of enterprise systems. Journal of Enterprise Information Management, 22(1/2), pp. 10-24.

Rimal, B. P., Choi, E., & Lumb, I. (2009) A taxonomy and survey of cloud computing systems. INC, IMS and IDC, pp. 44-51.

Rittinghouse, J. W., & Ransome, J. F. (2016) Cloud computing: implementation, management, and security. UK: CRC press.

Schwalbe, K. (2015) Information technology project management. USA: Cengage Learning.

Steel, M., Dubelaar, C., & Ewing, M. T. (2013) Developing customised CRM projects: The role of industry norms, organisational context and customer expectations on CRM implementation. Industrial Marketing Management, 42(8), pp. 1328-1344.

.., & Kavitha, V. (2011) A survey on security issues in service delivery models of cloud computing. Journal of network and computer applications, 34(1), pp. 1-11.

Torggler, M. (2009) The functionality and usage of CRM systems. environment, 30(41), pp. 47.

 

 

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