SMB4201 Systems Analysis and Design

Introduction

Nowadays, there is an increasing level of competition and due to this; there are different ways and techniques that are used by the service firms for providing better service for the customer with full of convenience (Buntin et al., 2011). In the same concern of this, in the hospitality sector and especially in the hospitals, there are different tools and software that are used to make easy the service of the hospitals and to provide the effective service for the patients. In like manner, the main aim of this report is to discusses the is to develop a Smart Medical System for the ACT medical centre (AMC) and Canberra Software Development (CSD) centre to make the effective the service of the hospital and to a better service experience for the patient in terms of the bill, booking, etc

Objectives of this report

• To develop software that can provide the history of the patient along with scheduled appointments
• To upgrade the webpage to allow the patients to book online for seeing any doctor
• To develop a mobile application using an android studio that allows patients to pay bills and book online

Requirements analysis and WBS (work breakdown structure)

In order to successfully accomplish the objectives of this project, there are different things that can be considered by ACT medical centre. In this, all history of the customers’ feedback will be considered and the need of the patients will also be identified (Howard, 2010).

Work break down structure

SDLC

SDLC also referred to as the application development life-cycle, is a process for creating, planning, testing and information system. It is used by industries to develop and design high-quality software.  It is also known as the software development process. It is hence a framework that helps in defining the tasks to be performed at each step in the process of software development. It helps in enhancing and replacing the specific software (Melville, 2010). It produces the software with the lowest cost in less time.  It involves different stages which include planning, building, testing and deployment.  It aims to provide software that meets the customer expectations, along with giving effective results and is time and cost-effective. Types of SDLC include the spiral model, the waterfall model, and the agile model. To handle the level of complexities, these different models of SDLC have been created (Pohl, 2010).

Types of SDLC methodology

Planning phase: Without a proper plan, nothing is possible. So there is a need to develop a proper plan which will specify what is expected from the management staff, doctors, nurses and receptionists. A plan is further required on how to develop the mobile application and how to upgrade the website. Planning will help to complete the project effectively (Mahalakshmi, & Sundararajan, 2013).

Analysis: in this step, the performance of the software is analyzed so that it can be realized that all additional things are required.

Design:  After the completion of the analysis, the next step is designing, which means building the architecture. Here the design of the mobile application & webpage will be selected, how the patients will book their online appointments etc.

Development & Implementation: this is the step in which the actual development of the mobile application takes place. The product goes through this step to check if it’s functioning properly.

Testing: Testing is done to check for the possible errors that might occur in the functioning of the application (Ragunath et al., 2010)

Maintenance: Maintenance is required as it will help to maintain and upgrade the webpage and mobile application from time to time.

Selection of suitable SDLC methodology for the SMS with justification

The waterfall model will be the most suitable methodology to be used. It is also known as the linear-sequential life cycle model. The main reason for its selection is that it is very useful and simple to understand. Here, each phase must be finished before the other starts. It avoids the overlapping of the phases. It works well when the requirements of the project are well documented. Due to this, the arrangement of the tasks becomes easy. In spite of this, the model has limitations like if any application is in the testing stage, and there is a need to change something in the previous stage, this will become very difficult. There also exists a high amount of uncertainty and risks which are associated with this waterfall model. Hence, going back to the previous phase will be costly for the company (Prajogo, & Olhager, 2012).

Systems Analyst Advertisement

In order to have the system analyst, the firm will use the online and the offline mode of advertising. It is because it will help the firm to get an effective and useful system analyst for the work or to manage all processes of the smart medical system.

Techniques, models and tools to support the SMS development activities

It is a well-known thing that modern society is totally dependent on the information system. This is a technique that collects the guideline to complete the task of an analyst. In this system development activity, the techniques provide the facility of the planning which improves the quality of the system by making an effective plan. The MIS will be helpful for the staff also because it will provide all the history of the patient. It includes the patient Name, Age, disease and contact information for the future. The management only needs less staff for the hospital process. The information system is always needed in the implication on the specific software that provides the help to know about the full knowledge of the hospital customer and staff. The clients are easily operated according to the system of the hospital. The availability of the specialist doctor can be known by this MIS project (Romney, & Steinbart, 2012).

The outcome of the SDLC will get in a systematic manner if the work is done in the process. MIS will decentralize the authority of the staff members and the performance of the staff will be measure successfully. The control on the managerial activates will increase by the use of MIS in the software. The requirement of the project can be fulfilled by the use of the MIS (Schwalbe, 2015). In this MIS project, the project staff first analyses the need for this project then they will design the project. This MIS of the hospital will be helpful to minimize information overload. The information system will also help to provide components that are required for the hospital project. The management information system is a useful technique for the development of the activities of SDLC.

The system development software is very important because it will help the patient by providing online booking, online bill payment. The MIS will also help the patient by providing mobile applications. This mobile application will include many features such as availability of the doctor, online payment of the Dr Fees and online booking of the bed etc (Tallon, & Pinsonneault, 2011). The most important profit for the SMS will reduce the cost of staff members to customer care. The software needs a careful analysis and design that should really effective and user-friendly. The customer will take this advantage that they will consume less time for the taking service because the schedule of the Doctors will available on the application and webpage (Waser, 2012).

Conclusion & Recommendation

From the above discussion, it can be concluded that the development of the smart medical system will be the major advantage for the firm. It is because it will be helpful for ACT medical centre to get successfully manage all operations and to achieve all business objectives effectively. At the same time, it can also be summarized that by using the smart medical system, it will be easy for the firm to successfully handle the patients and for the patients, it will be easy to get and use the service of the hospital easily. They can easily manage all appointments with the doctors, the timing to meet the doctor, all records of the patients in the hospital, make the payment, etc. So, it can be stated that the development of a smart medical system will be easy for the firm to manage all ACT medical centre work easily and to get success in the industry.

On the other hand, from the above discussion, it can be recommended that there is also a need for the firm to do the continuous development of the websites and use the latest technology in the software development. It is because it will help the firm to have the effective use of the SMS and will keep safe the system from any error and issue (Yoo et al., 2010). There is also a need for the firm to timely respond to the query of the patients for better and effective service.

References

Buntin, M. B., Burke, M. F., Hoaglin, M. C., & Blumenthal, D. (2011) The benefits of health information technology: a review of the recent literature shows predominantly positive results. Health Affairs, 30(3), pp. 464-471.

Howard, P. N. (2010) The digital origins of dictatorship and democracy: Information technology and political Islam. USA: Oxford University Press.

Mahalakshmi, M., & Sundararajan, M. (2013) Traditional SDLC Vs Scrum Methodology–A Comparative Study. International Journal of Emerging Technology and Advanced Engineering, 3(6), pp. 192-196.

Melville, N. P. (2010) Information systems innovation for environmental sustainability. MIS Quarterly, 34(1), pp. 1-21.

Pohl, K. (2010). Requirements engineering: fundamentals, principles, and techniques. USA: Springer Publishing Company, Incorporated.

Prajogo, D., & Olhager, J. (2012) Supply chain integration and performance: The effects of long-term relationships, information technology and sharing, and logistics integration. International Journal of Production Economics, 135(1), pp. 514-522.

Ragunath, P. K., Velmourougan, S., Davachelvan, P., Kayalvizhi, S., & Ravimohan, R. (2010) Evolving a new model (SDLC Model-2010) for software development life cycle (SDLC). International Journal of Computer Science and Network Security, 10(1), pp. 112-119.

Romney, M. B., & Steinbart, P. J. (2012) Accounting information systems. Boston: USA: Pearson.

Schwalbe, K. (2015) Information technology project management. USA: Cengage Learning.

Tallon, P. P., & Pinsonneault, A. (2011) Competing for perspectives on the link between strategic information technology alignment and organizational agility: insights from a mediation model. Mis Quarterly, pp. 463-486.

Waser, R. (2012) Nanoelectronics and information technology. USA: John Wiley & Sons.

Yoo, Y., Henfridsson, O., & Lyytinen, K. (2010) Research commentary—the new organizing logic of digital innovation: an agenda for information systems research. Information systems research, 21(4), pp. 724-735.