SMB4201 Systems Analysis and Design


Nowadays, there is an increasing level of the competition and due to this; there are different ways and the techniques that are used by the service firms for providing the better service for the customer with full of convenience (Buntin et al., 2011). In the same concern of this, in the hospitality sector and especially in the hospitals, there are different tools and software that are used to make easy the service of the hospitals and to provide the effective service for the patients. In like manner, the main aim of this report is to discusses the is to develop a Smart Medical System for the ACT medical centre (AMC) and Canberra Software Development (CSD) centre to make the effective the service of the hospital and to a better service experience for the patient in terms of bill, booking, etc

Objectives of this report

  • To develop software that can provide the history of the patient along with schedule appointments
  • To upgrade the webpage to allow the patients to book online for seeing any doctor
  • To develop a mobile application using android studio that allows patients to pay bills and book online

Requirements analysis and WBS (work breakdown structure)

In order to the successful accomplishment of the objectives of this project, there are different things that can be considered by ACT medical center. In this, all history of the customers’ feedback will be considered and the need of the patients will also be identified (Howard, 2010).

Work break down structure



SDLC also referred to as the application development life-cycle, is a process for creating, planning, testing an information system. It is used by the industries to develop and design high-quality software.  It is also known as software development process. It is hence a framework which helps in defining the tasks to be performed at each step in the process of software development. It helps in enhancing and replacing the specific software (Melville, 2010). It produces the software with the lowest cost in less time.  It involves different stages which include planning, building, testing and deployment.  It aims to provide software which meets the customer expectations, along with giving effective results and is time and cost effective. Types of SDLC include spiral model, waterfall model, and the agile model. To handle the level of complexities, these different models of SDLC have been created (Pohl, 2010).

Types of SDLC methodology

Planning phase: Without a proper plan, nothing is possible. So there is a need to develop a proper plan which will specify what is expected from the management staff, doctors, nurse and receptionist. A plan is further required on how to develop the mobile application and how to upgrade the website. Planning will help to complete the project effectively (Mahalakshmi, & Sundararajan, 2013).

Analysis: in this step, the performance of the software is analyzed so that it can be realized that what all additional things are required.

Design:  after the completion of analysis, the next step is designing, which means building the architecture. Here the design of the mobile application & webpage will be selected, how the patients will book their online appointments etc.

Development & Implementation: this is the step in which the actual development of the mobile application takes place. The product goes through this step to check if it’s functioning properly.

Testing:  Testing is done to check for the possible errors that might occur in the functioning of the application (Ragunath et al., 2010)

Maintenance: Maintenance is required as it will help to maintain and upgrade the webpage and mobile application from time to time.

Selection of suitable SDLC methodology for the SMS with justification

The waterfall model will be the most suitable methodology to be used. It is also known as linear-sequential life cycle model. The main reason for its selection is that it is very useful and simple to understand. Here, each phase must be finished before the other starts. It avoids the overlapping of the phases. It works well when the requirements of the project are well documented. Due to this the arrangement of the tasks becomes easy. In spite of this, the model has limitations like if any application is in the testing stage, and there is need to change something in the previous stage, this will become very difficult. There also exists high amount of uncertainty and risks which are associated with this waterfall model. Hence, going back in the previous phase will be costly for the company (Prajogo, & Olhager, 2012).


Systems Analyst Advertisement

In order to have the system analyst, firm will use the online and the offline mode of the advertising. It is because it will help the firm to get the effective and useful system analyst for the work or to manage all process of the smart medical system.

Techniques, models and tools to support the SMS development activities

It is well-known thing that the modern society is totally dependent on the information system. This is a technique that collects the guideline to complete the task of an analyst. In this system development activity the techniques provide the facility of the planning which improves the quality of the system by making an effective plan. The MIS will be helpful for the staff also because it will provide all the history of the patient. It includes the patient Name, Age, disease and the contact information for the future. The management only needs less staff for the hospital process. The information system is always needed in the implication on the specific software that provides the help to know about the full knowledge of the hospital customer and staff. The clients are easily operated according to the system of the hospital. The availability of the specialist doctor can be known by this MIS project (Romney, & Steinbart, 2012).

The outcome of the SDLC will get in a systematic manner if the work is done in the process. MIS will decentralize the authorities of the staff members and the performance of the staff will be measure successfully. The control on the managerial activates will increase by the use of MIS in the software. The requirement of the project can be fulfilled by the use of the MIS (Schwalbe, 2015). In this MIS project, the project staff first analyses the need for this project then they will design the project. This MIS of the hospital will be helpful to minimize the information overload. The information system will also help to provide components which are required for the hospital project. The management information system is a useful technique for the development of the activities of SDLC.

The system development software is very important because it will help to the patient by providing online booking, online bill payment. The MIS will also help the patient by providing mobile application. This mobile application will include many features such as availability of the doctor, online payment of the Dr. Fees and online booking of the bed etc (Tallon, & Pinsonneault, 2011). Most important profit for the SMS will reduce the cost of staff member to customer care. The software needs a careful analysis and design that should really effective and user-friendly. The customer will take this advantage that they will consume less time for the taking service because the schedule of the Doctors will available on the application and webpage (Waser, 2012).

Conclusion & Recommendation

From the above discussion, it can be concluded that the development of the smart medical system will be the major advantageous for the firm. It is because it will be helpful for ACT medical center to get successfully manage the all operation and to achieve the all business objectives effectively. At the same time, it can also be summarized that by using the smart medical system, it will be easy for the firm to successfully handle the patients and for the patients, it will be easy to get and use the service of the hospital easily. They can easily manage the all appointment with the doctors, the timing to meet the doctor, all record of the patients in the hospital, make the payment, etc. So, it can be stated that the development of smart medical system will be easy for the firm to manage the all ACT medical center work easily and to get the success in the industry.

On the other hand, from the above discussion, it can be recommended that there is also a need for the firm to do the continuous development of the websites and use the latest technology in the software development. It is because it will help the firm to have the effective use of the SMS and will keep safe the system from any error and the issue (Yoo et al., 2010). There is also a need for the firm to timely response to the query of the patients for better and effective service.



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