Assignment Sample on Communication Issues in Organisation

Introduction

Communication Issues are commonly found in organizational culture. Multiple reasons are found for this communication gap in a company. The entire authority of a company can suffer from these communication issues. This report is based on communication issues that organization faces while working with stakeholders who come from different cultural backgrounds. This report is basically based on extensive research that will help to find the cause of effect communication issues that the stakeholders, as well as authorities, face on a regular basis. This report includes the basic concept of organizational communication and the reasons are discussed (Bui et al., 2018). Internal and external issues have been found. In the end, on the basis of understanding, a conclusion is provided.

Organizational communication and its importance

Organizational communication is broadly used in an organizational activity where the concept involves sending a message to an individual and receiving a message from an individual. Here communication is essential to set goals of the organization and also this communication improves the quality of work by providing judgment and ideas to solve issues. Organizational communication also helps to reduce communication. This concept of communication in the organization is highly contextual well as this is culturally dependent (Leone and Vicentini, 2019). There are multiple ways to communicate in an organization, such as through mediated channels, written communication, and face-to-face communication. Organizational communication broadly focused on organismal interaction and building relations with co-workers and leaders.

The importance of organizational communication is vast, as this improves the production of the company by understanding the opinion of the stakeholders. Eventually, communication helps to improve the sales of the company along with the quality of services. An organization faces multiple challenging situations on a regular basis by an effect on organizational communication helps to improve the difficult situation in an effective manner (O’Connor, Studholme, and Grant, 2017). This communication is essential for cooperation, controlling, and planning the business and this communication reflects how a company contributes, presents, and respects the organizational climate. Apart from that, this is effective for characterizing the organization and the team members.

Issues that organizations face regarding communication

Communication gaps in the organization can leave multiple negative impacts. This involves multiple internal impacts and external impacts in the organization. Communication can cause misunderstanding of concepts. On the other side, the office culture gets hampered due to this communication gap in a company. It is essential to maintain ethics to build a great office culture but the issues that organizations face regarding communication can cause unethical circumstances. Also, there can be issues regarding not delivering information on time and project failure (AMINU, 2020). The technological factors get hampers due to the communication gap and it causes issues from the perspective of social factors as well.

Issues of communication to work with stakeholders from different culture

Cause of the issues

There are multiple issues to deal with the stakeholders. In this current era, modernization has enhanced and on the other side, the world is coming together for the growth of an organization. The level of education has been enhanced and the organization looks for the best-skilled employee from different parts of the world. On the other side, different countries use languages for communication and they educate students in their regional languages. Apart from this, multiple countries do not use any universal language for communication (Yeomans and FitzPatrick, 2017). Hence, stakeholder comes from a different country with a different language, as well as cultural background. In this matter, the stakeholders face multiple problems in the multinational companies. They face issues regarding building relationships with people in the company. On the other hand, there can be problems regarding discrimination.

Apart from that, in the organization, different people have a different points of view. Regarding these factors, stakeholders face issues for giving their opinion for the improvement of the company. Conflict can arise as well for lack of communication. Cultural diversity can be considered as the main cause of issues in organizational communication (Ikiseh, 2020). From this perspective, it has been found that in different cultures pole uses different words which have different meanings. Hence, communication issues automatically arise. Cultural diversity is able to provide intense growth to the business of an organization but on the other side, it is creating a barrier for better communication. As a result, there is a lack of understanding and learning. In the end, there can be multiple changes of organizational conflict.

Power distance

Power distance refers to a term that explains a specific way regarding how an individual from a different cultural background sees the organizational positions. It has been demonstrated in Geert Hofstede’s cultural dimensions theory, as per the author Soukeník (2018). It is mainly focused on the inequality in the organization and the other side, it judges the relationships in the organization from the perspective of powers. There is a concept id high power distance and low power distance. In this factor, a high lower distance is considered as the unequal distribution of power. On the other side, low power distance is considered for the demonstration of an individual that holds low power distance.

In this concept, multiples issues of communication are found in an organization to work with stakeholders from different cultures. This involves individualism where an individual stakeholder can think of himself or herself a superior to the author and do not try to understand the opinion of others (Karczewski and Karczewska, 2018). On the other side, the concept involves masculinity. In the context of masculinity, the stakeholders from patriotic countries can cause communication in the organization. There can be a communication gap from the ego problem where the stakeholders may not accept the superiority of a woman in an organization. An uncertainty avoidance index is another demonstration of power distance that may cause barriers in organizational communication. The stakeholders can cause issues by avoiding the opinion of a junior in a company where it is essential to have an understanding in the organization for the enhancement of business.

Universalism

Universalism is the concept where every individual is treated under the same rules in an organization. From this context it has been found that people come from different cultural backgrounds and as per their culture, the stakeholders are habituated with different ruling backgrounds. Hence there is a presence of particularism as well (Ruck, Welch, and Menara, 2017). it has been identified that an organization can grow if there is a presence of accepting and adopting the new changes in a competitive atmosphere. In this context, multiple issues of communication can arise to work with stakeholders from different cultures. Here the stakeholders may not be able to accept the new situation in an effective way. On the other side, the organizations can improve the work culture by discussing the issues with the stakeholders. Not understanding the concept of adaptation and universalism can become issues for the people.

External issues of communication in an organization

Due to the gap in organizational communication in an organization, the companies face challenges in the external atmosphere. It is known that organizational communication helps to build relationships with the customers and suppliers, according to the author Wilczynski, (2021). Hence due to the commutation gap with the stakeholders, the external partners may not understand multiple factors from different perspectives. On the other hand, this external communication is less frequent than the internal factors. Due to different cultural backgrounds, the stakeholders may not understand the way of tackling the trends in the industry. Apart from that, there can be a misunderstanding of the concepts of industry. As an issue of external communication problems, the companies can face issues regarding maintaining relationships with the customers as well (Rathee and et. al., 2019). Here these external issues are related to not understanding the demand of the customers in an effective way. It is essential to project a good company image in front of the public. Hence, this external communication can cause problems to maintain the brand impact from the external atmosphere.

Internal issues of communication in an organization

Internal issues of communication are multiple in an origination. It has been identified that lack of communication enhances the use of emails as face-to-face communication is not understood by stakeholders from different cultural backgrounds. At times the mails get overloaded. As a result, the important emails sometimes get lost in the thousands of other emails, as commend by Mihai, (2017). The internal issues involve a lack of employee engagement in the company. There is no surety that the stakeholders have understood planning for organizations or not. As an internal issue communication forms can cause feedback issues where the employees are not able to understand how they are performing. As a result, it becomes difficult to improve the skills of the employees. There is an impact of independent communication in an organization as this improves the ideas for organization development. It has been found in studies that 40% of the organization chained that different departments in a company face different experiences (Sharma, Kumar, and Iqbal, 2019). This happened due to a communication gap among the stakeholders and there is an impact of different cultural backgrounds. The brand culture and work culture get negative growth due to communication issues. As an internal issue, a lack of knowledge sharing can be found. 25% of senior executives have acknowledged that they face issues regarding internal communication. On the other side, 75% of the organization claimed that they lost 31.5 billion dollars per annum due to a lack of knowledge sharing in the company.

Role of communication training providers to address communication issues

Effective communication is able to provide a sustainable work environment in an organization. It has been found in studies that 43% of the project managers have claimed that, most of the projects fail due to poor communication among the stakeholders. 46% effort of change management fails due to ineffective communication in the company (Ruck, Welch, and Menara, 2017). On the other side, 67% of meetings become unproductive due to the gap of communication in the companies. The Role of communication training providers is effective in multinational companies as they are able to address the ineffective communication factors in an effective way. The gaps in communication can be found by judging regular perforce in the organization.

Conclusion

Communication is effective for the growth of an organization. Effective communication improves companies from different perspectives. Communication in an organization is able to improve organizational function in an effective way. On the other side, this communication can improve the organizational strategy by taking opinions from the stakeholders. On the other side, there are multiple issues and gaps regarding organizational communication as the stakeholders are coming from different cultural backgrounds. The main cause of this communication gap is the cross-cultural background of the steakholders (Karczewski and Karczewska , 2018). On the other side, the effects are vast. There are issues regarding unsuccessful meetings and failure of projects. The employees are sometimes not able to understand the projects in the company and as a result, the employees get demoted. Communication issues with the stakeholders are affecting the internal and external atmosphere of the company. Relation with the customers gets hampered due to this issues of communication on the other hand the business gets a negative growth.

References

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