In the business process, mediation is a significant process that is helpful to mitigate the conflict in the business process. It allows the organisation to resolve the issue in the business in the effective manner by addressing each aspect (Braun, et. al. 2013). Under this process, mediator helps to identifies issue and cause of the issue.
In the given scenario, it is identified that WeRunIt is private organisation that is a sport event management company. The company is going to establish its IT system for managing its all IT related organisations. For this, it decided to conduct process through the outsourcing process because it is beneficial for the company in the terms of saving time and money.
WeRunIt made contract by Condy Software that is responsible for handling all the IT task of WeRunIt. It also maintains the customer data and financial information of WeRunIt. In the contracted, it declared that in a case of breach of data of personal and financial details of the customers, Condy Software will pay compensation to the customers as per the national law of the country.
In this, an issue is identified in the related to the breach of the personal and financial information of a client of WeRunIt. In this case, a legal advisor has played the role of the mediator that solved the issue between WeRunIt and Condy Software. In the mediator process various steps are followed by mediator.
In this, the first step is Mediator’s Opening Statement, where mediator disclosed or introduced rules and goals the mediation and motivated the partied to cooperative toward a settlement (Goldberg, et. al. 2014). In the second step as Disputants’ Opening Statements, the client allowed to communicate the issue and present some general ideas. In the third step such as Joint Discussion, the mediator allowed the both parties to talk directly about what was said in the opening statement.
It is first chance to resolve this issue. Private Caucuses is fourth stage of the mediation process where both parties are allowed to meet with the mediator personal and recognise their position in the case. It helped both parties to identify their strength and weakness in the case. The fourth step of the mediation process is joint negotiation.
In this step, the mediator allowed the both parties of the case to bring the parties back together to negotiate directly. It is also significant process of the mediation process that allows to parties to resolve the issue by the negotiation. Closure is last step of the mediation process where legal advisor analysed the issue and agreement between the both parties.
On the basis of the findings, the mediator suggested to Condy Software pay compensation to customer due there was an agreement it will pay compensation to the customers as per the national law of the country. Hence, it can be said that mediation is a significant process that help the two companies or person to solve the issue without rise the case in court. It focuses on the solving the problem of the case by avoiding the issue uncovering the truth or imposing the legal rules (Thompson, et. al. 2017).
Braun, S., Peus, C., Weisweiler, S., & Frey, D. (2013). Transformational leadership, job satisfaction, and team performance: A multilevel mediation model of trust. The Leadership Quarterly, 24(1), 270-283.
Goldberg, S. B., Sander, F. E., Rogers, N. H., & Cole, S. R. (2014). Dispute resolution: Negotiation, mediation and other processes. Wolters Kluwer Law & Business.
Thompson, R. J., Mata, J., Gershon, A., & Gotlib, I. H. (2017). Adaptive Coping Mediates the Relation Between Mothers’ and Daughters’ Depressive Symptoms: A Moderated Mediation Study. Journal of Social and Clinical Psychology, 36(3), 171-195.
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