Managing Quality Coursework Assignment Sample
Article Review
| Name | Aim | Methodology | Findings | Limitation |
| “Impact of total quality management on corporate green performance through the mediating role of corporate social responsibility” (Abbas, 2020) | The present study aims to explore the relationship between “Total Quality Management (TQM)”, “Corporate Green Performance (CGP)” and “Corporate Social Relationship (CSR)” | “Primary Quantitative Method” has been followed in the present study. The author used a “non-probability sampling technique” to select the participants and collected data with the help of questionnaires. | The findings reveal that TQM has a significant positive impact on the organisations’ capabilities, which helps enhance CGP and CSR. In addition, the present study found a positive impact of CSR on CGP. | The collected data is based on the perception of organisations’ managers which indicates the possibility of biasedness. Moreover, the data were collected only from managers, not from the operational staff. |
| “Impact of total quality management on corporate sustainability through the mediating effect of knowledge management” (Abbas, 2020) | The aim of the present study is to investigate the relationship and impact of TQM, “Knowledge Management” (KM) and “Corporate Sustainability” (CS) of the organisation | The “non-probability convenience Sampling technique” has been used to select operational managers as the participants for the present study. The researcher has used the “Survey” method for collecting data. “Primary Quantitative Method” has been followed | The result of the study indicates that TQM significantly and positively affects CS. However, KM plays the role of a mediator between TQM and CS. | The data may be biased because of the collection of data only from the managers. The perception of operational staff was ignored. In addition, the data is only taken from 5 cities in Pakistan. |
| “The influence of total quality management on customer satisfaction” (Nguyen and Nagase, 2019) | The aim of the present study includes the investigation of TQM’s impact on “patient satisfaction” and their “perceived service quality” | The “Primary Quantitative method” has been followed for conducting the present study. The authors took the help of questionnaires for collecting data. Statistical Analysis has been done to conclude the findings. | The findings state that TQM has a positive impact on “Perceived Service Quality and it helps in enhancing “Patient Satisfaction”. | The major limitation of the study is that the data were collected from a tertiary-level hospital in Vietnam which indicates the generalisation of the study. |
| “Industry 4.0 as a key enabler toward successful implementation of total quality management practices” (Saderet al. 2019) | The present study’s aim is to see the impact of “Industry 4.0” on TQM. | “Secondary Qualitative Method” has been followed for collecting data and thematic analysis has been done to review the literature of the past studies on major features of Industry 4.0, best practises of TQM and the success factors and opportunities of Industry 4.0 on TQM practices. | The finding of the study suggests that the features of Industry 4.0 including “Interconnectivity”, “Integration” and “Big Data” have a positive impact on enhancing the TQM practices. | The limitation of the present study is the absence of real and direct data as the “Primary Quantitative Method” has not been followed |
| “Critical success factors of Total Quality Management practices using Pareto analysis” (Ali and Johl, 2022) | The aim of the study is to find the “critical success factor” of TQM. | The present authors have selected the “Secondary Qualitative Method” to record data from past relevant studies between 1987 and 2019. Thematic Analysis has been done to analyse the data. In addition, Pareto analysis has been conducted to identify the critical factors. | 14 vital CSF and 25 useful CSF have been found from 91 empirical studies by Pareto Analysis which indicates the Success factor of TQM practices. | The present study has not explored the relationship between “hard/ soft CSF” and “performance outcome”. |
| “Examining the relationship between total quality management and knowledge management and their impact on organisational performance: A dimensional analysis” (Abbas and Kumari, 2021) | The present study aims to explore the relationship between TQM, KM and organisational performance. | “Primary Quantitative Method” has been followed for collecting data with the help of questionnaires and statistical analysis has been conducted for analysing the data. | The findings indicate a positive relation between TQM, KM and Organisational Performance. In addition, the operation and the performance of firms depend on KM. KM also plays the role of mediator between TQM and organisational performance. | A biasedness is present in collected data as the data were collected from managers only. Therefore, the findings of the study are entirely based on managers’ perceptions, the other operational staff were not included. |
Critical Discussion of Key Factors
Thematic Analysis
Theme 1: Impact of TQM on Customer Satisfaction and Organisational Performance
As per the views of Nguyen and Nagase (2019), the TQM have a positive impact on the provided and perceived service quality. Customers’ satisfaction depends upon the services or products offered by an organisation. In addition, TQM also influences a business’s capabilities by enhancing CGP and CSR (Abbas, 2020). The strategies of green management, green products and the social relation between employees, organisations and customers are defined by CGP and CSR respectively which can be enhanced by TQM practices. Another study by Abbas (2020) reveals that the TQM affects “Corporate Sustainability” positively.
Theme 2: The mediating role of KM between TQM and Organisations’ Success
According to Abbas (2020), organisations with effective “Knowledge Management” are able to acquire sustainability in “Supply Chain Management”. Adequate “Knowledge Creation”, “Knowledge Acquisition”, “Knowledge Sharing”, and “Knowledge Application” define an effective KM of an organisation. As per the findings of his study, KM mediates and accelerates the association between TQM and Organisational performance and growth. Another finding of a study by Abbas and Kumari (2021) supports the previous result by revealing that the operational and management performance of the organisation depends upon KM which can be facilitated by improving TQM. Moreover, the organisation’s success fully depends upon its effective operation. Therefore, the dimensional analysis of the past studies helps in examining the role of KM as the mediator between TQM and Organisation’s success. However, both of the studies have been done from the perspective of managers of the organisation, and the perception of operational staff has not been included which can be considered as the limitation or gap in this literature.Managing Quality Coursework Assignment Sample
Theme 3: Impact of Industry 4.0 on the Success Factor of TQM Practices
There are several ways to implement the TQM at every organisation from which the application of Industry 4.0 helps in enhancing the best practices of TQM (Saderet al. 2019). Integrating “IoT”, “Big Data”, “AI”, and “Cloud Computing” facilitates the practise of TQM in the organisations. The technical innovation in TQM helps in fostering the quality of the service provided by the organisations which describe a successful TQM. On the contrary, another study reveals that the industry 4.0 reduces the business transparency which can be reflected by the decline in the growth of the organisation (Ali and Johl, 2022). The researchers denote Industry 4.0 as a “critical success factor” as it enhances “performances” and “end-to-end data driven decisions” by digitalising the TQM practices in the organisations with the help of Pareto analysis of past empirical studies. It also indicates the future of quality and excellence growth of the organisation from the perspective of Industry 4.0 (Ali and Johl, 2022).24/7 Chat Support | Get A+ Grade | Written by Top-Notch Subject Experts | 20% Off 1st Order | Plagiarism Free | Turnitin Report |
Conclusion
From the above study it can be found that total quality management gets major success with the implementation of industry 4.0. Apart from this organisation proper success can be found with the help of proper implementation of TQM. However, the satisfaction of the customers is positively correlated with the TQM of an organisation.
References
Abbas, J., 2020. Impact of total quality management on corporate green performance through the mediating role of corporate social responsibility. Journal of Cleaner Production, 242, p.118458.
Abbas, J., 2020. Impact of total quality management on corporate sustainability through the mediating effect of knowledge management. Journal of Cleaner Production, 244, p.118806.
Nguyen, T.L.H. and Nagase, K., 2019. The influence of total quality management on customer satisfaction. International journal of healthcare management, 12(4), pp.277-285.
Sader, S., Husti, I. and Daróczi, M., 2019. Industry 4.0 as a key enabler toward successful implementation of total quality management practices. PeriodicaPolytechnica Social and Management Sciences, 27(2), pp.131-140.
Ali, K. and Johl, S.K., 2022. Critical success factors of Total Quality Management practices using Pareto analysis. International Journal of Productivity and Quality Management, 36(3), pp.353-381.
Abbas, J. and Kumari, K., 2021. Examining the relationship between total quality management and knowledge management and their impact on organizational performance: A dimensional analysis. Journal of Economic and Administrative Sc
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