MYKI Smartcard Ticketing System
At present, there are different issues and the challenges that are faced by government of different countries at the time of providing the different services for their people. It is because due to change in the technology and the need of the people, it is crucial for the government to change the services and provide the better service for their population. In the same concern of this, this paper discusses the use of existing system myki system that is used in for passenger ticketing (Bhuvaneswari et al., 2013). But at the same time, there are various issues related to the user interface, design modifications, etc that are faced by the passengers of transport Victoria. So, in the context of this, this paper discusses the user analysis and task analysis for developing the new system. Along with this, low-fidelity, 5D tools, number of items to display, etc are discussed in this paper that will be helpful for transport Victoria.
Myki is one of the major effective systems and a smartcard ticketing system that is used on public transport in Victoria, Australia. The use of myki makes easy the people of Victoria for using the all transport vehicles such as trains, trams and buses as well as by using the myki, there is also a need for the people of Victoria to carry the cash. There are also different recharges that are available for the myki users so users can recharge their card as per their need and the requirement (Chung et al., 2013). The rate of transport is also cheap by using the myki card as compared to pay cash for ticket. Because of this, it can be determined that there is a vital use of the myki for the passengers of the people of Victoria.
But at the same time, the use of myki smartcard ticketing system has some issue for the people and also affects the use of myki for the people of outsider. From the user analysis, it is determined that there are many issues and the hurdle for the users in this old system (myki) and in this, some of the major issues are maintain at least a $0.00 myki money balance for the pass to be valid, unreliable online top up, in case of card does die, there is currently no easy way to get it replaced, etc are the major issue that create the issue for everyone with the use of this technology (Fair, 2012). In like manner, it is also determined that in the issuing of card, there are some limitation regarding the age and the language also (Gardner, 2012). As well as, for the other country people, the use of the myki smartcard ticketing system is also too difficult that also create the hurdle for the users to be the familiar with the use of this technology.
In the task analysis, it will be noticed that how many passenger use the myki smartcard ticketing system on daily basis and of the new change will occur then what are the ways that will be used by the firm. In this, firstly, users will be asked to work on new designed system after this, it is stated for the users to do the journey without the use of myki smartcard ticketing system then it will be identified that which task is less risky and comfort for the users (Hansmann et al., 2012). So, it can be determined that there are majorly two tasks that will be followed by the government of Victoria to change the old myki smartcard ticketing system
Interface and Design
Initially, various numbers of Items will be displayed and it will at every public transport. It is because it will be helpful for the government of Victoria and the firms that are going to make the new myki design to promote the new design among the users (Tavana et al., 2013). Additionally, all cards will be operated on 16.56 MHz and the screen size will be approx 15 inch. It is because it will be helpful for the user to see the instruction of the myki smart ticketing and to easily do the log in and log out. Majorly the colour of the card will be black but the colour of the all vending machine will be remain same as yellow (Kusakabe, & Asakura, 2014). It is because it will help for the users to use the machine comfortably and to keep safe the cost of the promotion of the firm. Likewise, the physical design will also be quite remain and below is the format of the design.
In this, friends, family members and the classmates will be targeted because through targeting this group, it will be easy to get the clear view and the understanding about the new changes in the system and will also be helpful to get the clear views and the idea about that the changes, which are done in the existing system to make it more familiar whether is appropriate or not (Orser et al., 2012). At the same time, to target the friends, family members and the classmates will also make easy what changes are more required and how can make more useful of the myki smartcard ticketing system. In order to get the better result or the information about he new established information system, the survey through questionnaire will be used (Ma et al., 2013). It is because it will be quite effective way to get the information about each and every point related to the development of new myki system and it will also be easy for the people to give the answer of the questions. For this, approx 200 passengers will be targeted that always use the myki smart ticketing system because they are quite familiar with the use of myki and will provide the better responses about the designed questions (Widmann et al., 2012).
Below are the some questions along with the findings that are asked by the targeted people as well as by the friends, family members and the classmates as well.
From the above table, it can be determined that most of the respondents were strongly agreed on that the new design of myki system is quite effective for them as compared to previous one.
From the above table, it can be stated that there were a positive view of the respondents regarding the convenient use of the new developed myki ticketing system.
From the above table, it can be illustrated that most of the respondents i.e. 140 upon 200 were considered that there are lots of benefits of new myki ticketing system in terms of card design, screen size, fairness, processing, etc that made easy them to use myki card.
From the above table, it can be determined that most of the respondents were agreed with the new design of the myki card and they also stated that it is similar for all age group that is why it is more convenient.
From the above table, it can be determined that most of the respondents had their positive concern on that new design, draft, decide, discards and do-over are the best as compared to the previous one.
From the above table, it can be illustrated that most of the respondents were agreed on that the new designed system will also be helpful for the people those come from outside of Victoria. It is because it will be easy for them to get the understanding of using the myki system.
From the above table, it can be determined that most of the respondents replied that although the design is effective but at the same time, there is also a need of the changes in the system for better use of this in future.
From the above table, it can be find out that most of the respondents defined that there is a need to have the changes in the new development system. In this, most of the respondents illustrated that the process of providing the myki card for the customers can be much easy as well as some of the respondents defined that there is also a need of change in the design, card, processing and the machine also.
From the above table, it can be illustrated that most of the respondents provided the good rating because they think that there is a need to change in the new developed system as well for better use of myki.
In this plan, there are different stages that are to be followed by the government to manage the required changes and to make a better myki ticketing system.
In this, first of all, the survey findings will be identified and according to this, all issues will be addressed accordingly. As well as, some technical expert will also check the all process of the new development system effectively (Munizaga, & Palma, 2012). After completing the process, the design of the system will also be demonstrated again and some of the questions related to the new design will be asked by the some regular users of myki system. So, it is the process that will be followed for making a better myki contactless smartcard ticketing system used for public transport in Victoria, Australia (Welde, 2012).
From the above discussion, it can be determined that myki smartcard ticketing system is one of the major public transport systems that are widely used in Victoria, Australia. But at the same time, it can also be determined that the myki system is not quite useful for the users because there is a need for the government to have some changes in the system of myki. It is because due to change in the card, design, etc there are various people that are facing the issues in the use of myki system. So, in this, a proposed system to make much better the myki system for the public transport is also discussed in this paper.
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1-Have you used the new myki card initial design sand the new developed system?
2-As per our view, it is convenient to use as compared to previous one?
3-What do you think, what are the major changed that you like in the new developed system and the card (myki)?
- Card design
- Screen size
- Fairness in for all people
- All the above
4-According to you, the new colour of the myki card is quite convenient for you?
5-Are you satisfied with the new design, draft, decide, discards and do-over?
6-Do you think that the new design system will be helpful; for the users in the passenger ticketing in Victoria or the people from outsider?
- Strongly Agree
- Strongly Disagree
7-Do you think that is there any need to have any more change in the new developed system?
8-What types of changes are required from the below options?
9-How much rating will you provide the new myki smart ticketing developed system for all public transport in Victoria?