Professional

BUSI1360: Professional Practice

Introduction

Negotiation is one of the most important parts of the communication which is used by the firms to get the best decisions and to resolve the different issues and the challenges. In support of this, in the research of Lam et al., (2015), it is defined that the negotiation is a wide concept that is used in different situations like to deal some mutual deal, in the professional communication between the stakeholders, etc. there are also different types of negotiation like buyer-seller negotiation, manager and the employees negotiation, etc. but at the same time, in order to do the effective negotiation. In addition, this reflection is like a general view of overall experience of mine in the hotel ‘Travel Inn Hotel’ as a assistance manager (Fisher et al., 2011). This reflection shows the role of negotiation in my job with my overall learning and the experience. As well as, the issues and the challenges are also defined in this reflection that I faced during the internship. This reflection also describes my negotiation skills along with some other skills that were developed by me during my job.

Experienced and the developed Skills

As an assistance manager in Travel Inn Hotel, my overall experience was good. There are lots of things that I learned during my job and these all things will be helpful for me in my future to get the success. In this job, there are different skills such as problem solving skills, communication skills, leadership skills, negotiation skills, etc that were developed in me but at the same time, the negotiation skills is one of the ,major skills that I developed as to be a assistance manager in the hotel. The reason in this is that as I am an assistance manager so handle the customers or the guests, providing the customized service for the guests and solve the query of the guests, etc are my major duties that helped me to develop my negotiation skills (Rossberger, & Krause, 2015). Apart from this, there are also some other responsibilities on me also like trained the new staff, prepare the list if loyal customers, timely contact with the customers, etc. However, it was challenging for me to handle the work and to fulfil the all duties because of feeling so pressure and the responsibilities. But for managing the all tasks and to fulfil y duties effectively, I used my different skills such as leadership, negotiation skills, etc that makes me easy to manage the entire situation and to perform well in my job.

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Additionally, it can be stated that in my job, the negotiation skills played a major role. It is because without doing the negotiation skills, it was not possible for me to work under the hotel and to perform well. In order to increase my negotiation skills, I generally used the communication tools and in this, I usually like to talk with my colleagues and the new comers that made me easy to have the effective communication. In like manner, there are also different cases that were happened with me during my job that helped me to show my negotiation skills (Wolff et al., 2013).  For example, a customer has a pre booking in our hotel and last he cancelled the ticket.  So, as per the rules and regulation of the hotel, there is such amount that the customers has to paid if he/she cancelled the ticket at last moments. But, he was not ready to confess this because he wanted refund the all deducted money. As I was the manager of this firm so I was responsible to handle to this issue and to convince the customers about that there is not any extra charges that are taken from bank side. So, I personally meet that person in my cabin and ask him to provide the full description about his issue. After that, I told him all rules and the regulation of the hotels that are also already mentioned in the below of the hotel site. Customer avoided these rules and didn’t consider that is why he was facing the issue. So, after this negotiation, the customer was happy to solve the issue and my senior managers appraised me to solve that issue effectively.

Checklist Framework

Team management NeedsIndividual NeedsTasks Need
StrongStrongStrong
The negotiation skills allowed me to create a two-way communication to have the good communication with the colleaguesA effective leadership style and the work dedication helped me to timely complete the taskA strong negotiation  and leadership skills helped me to generate effective ideas and the ways to complete the task
ModerateModerateModerate
Although, I was responsible to manage the task and duties but trained the employees is the major issue for me (Asmawi et al., 2015)A moderate leadership and the communication style helped me to  get the ideas and suggestion about the work that helped me in the jobA moderate problem solving created the issue for me to complete the task on time and effectively
WeakWeakWeak
My negotiation skills was not weak  because I was able to convince each and every people easilyMy weakness area was the successful implementation of the new generate ideas and the waysA weal participative leadership skills some time affect my work and work shedule

Literature Review on Negotiation Skills

In the research of Jain, & Chaudhary (2015), Negotiation skills provide two parties to move from initial positions to a state of agreement. It enables both the parties to decide the fair value that is being exchanged. Negotiations are always important in businesses; they allow the parties to get the most appropriate deals with one another. At the same time, Miaoet al., (2013) stated that Negotiation skills are needed to resolve the disputes and helps to improve the relations further. Negotiation skills help to benefit the parties as much as possible. When people fall in a situation where there interests, choices, and opinions differ from each other, negotiation skills helps to resolve these arguments.

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On the other hand, Lam et al., (2015) determined that people feel that going for a negotiation will end up in just wasting time and money. Parties feel that they received less and think that they could have received much if they have gone to court.  Negotiation skills are required as it helps to provide a mutual acceptable solution to both the parties leaving them in a state of satisfaction. In addition, Rossberger, & Krause (2015) illustrated that if one of the negotiators is more experienced one than the other one, then the negotiation can take a wrong turn. Negotiation can end up in a “lose-lose” situations if both parties settle for an agreement, which leaves both at a disadvantage. If not conducted properly it can lead to generate more misunderstandings among the parties which will result in more conflicts.

Reflection over Strengths and Weaknesses

I was capable to get the understating about the each and every task effectively that was the major strength of me. But in the research of Jain, & Chaudhary (2015), to effectively manage the colleagues and to provide the training for the employees is the major issue for me. But my skills and my knowkdge assisted me to manage these all issues and the challenges effectively. In like manner, as per the research of Miao et al., (2013), the creativeness should be in the manager but when I realized myself during my job then I found that in was not creative that was also my weakness. But, having some important skills and the knowledge assisted me to complete the job successfully.

References

Asmawi, A., Rahim, M. F. A., & Zainuddin, M. N. (2015) A Study of Leadership Styles and Organizational Commitment in a Malaysian Private University, Advanced Science Letters, vol.21, No.6, pp.1944-1947.

Fisher, R., Ury, W. L., & Patton, B. (2011) Getting to yes: Negotiating agreement without giving in. UK: Penguin.

Jain, A., & Chaudhary, S. (2015) Leadership styles of bank managers in nationalized commercial banks of India, Purushartha: A Journal of Management Ethics and Spirituality, Vol. 7, No. 1,pp. 42-65.

Lam, C. K., Huang, X., & Chan, S. C. (2015) The threshold effect of participative leadership and the role of leader information sharing, Academy of Management Journal, Vol. 58, No. 3, pp. 836-855.

Miao, Q., Newman, A., Schwarz, G., & Xu, L. (2013) Participative leadership and the organizational commitment of civil servants in China: the mediating effects of trust in supervisor, British Journal of Management, Vol.24, No. S1, pp. S76-S92.        

Pruitt, D. G. (2013). Negotiation behavior. UK: Academic Press.

Rossberger, R. J., & Krause, D. E. (2015) Participative and Team-Oriented Leadership Styles, Countries’ Education Level, and National Innovation The Mediating Role of Economic Factors and National Cultural Practices, Cross-Cultural Research, Vol. 49, No.1, pp. 20-56.

Wolff, C.D., Drenth, J. D. and Henk, T. (2013) A Handbook of Work and Organizational Psychology: Volume 3: Personnel Psychology, USA: Psychology Press.

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