Assignment Sample on Project Management Leadership and Skills Planning and Control
1.0 Introduction
The “Yang Sing Hotel” which opened in July 2008 in the Manchester province was a luxury hotel that provided design suites, bedrooms, and boutique services in a 48-room designed hotel. The “Yang Sing Hotel” was launched by the Managing Director of “Yang Sing Oriental” Garry Yeung, who invested 8 million found into the hotel project. The “Yang Sing Hotel” provided specially designed bedrooms and hotel suites that were inspired by the cultures of South Asian and East Asian countries namely India China Thailand and Japan. The “Yang Sing Hotel” is a collaboration of A boutique and a hotel which provided its customers with the option of tailoring their services using the booking system through an online method. The guests can select their own personalized menu ranging from the type of pillow they want to the bathroom products which complement their choice. The “Yang Sing Hotel” project location was earlier a paper mill. The project of the hotel included clearing the project site to build a hotel with extended over 7 floors including 48 “individually designed” bedrooms, lounge, bar, spa located in the corner of the “princes and Portland streets” near the prominent “China town area” in the “Manchester City Centre”. The building of the hotel is listed as a grade II warehouse with internal columns made of cast iron, masonry walls on the external side and timber beams. The project site was vacant for several years and it required extensive repair to prevent it from further deterioration. The hotel project worth £8 million adjoint the “Yang Sing Cantonese” restaurant with successfully has been operating for the last 30 years. The “Yang Sing Oriental” was operated by the Yueng brothers with the tariff ranging from £179 to £ 569 for a night stay. TripAdvisor an international travel website ranked the “Yang Song Oriental” as the best hotel out of 147 hotels in Manchester City based on the popularity of the hotel and the critic there are also impressed by the services provided by the hotel.
After the launching of the hotel, the city witnessed a recession due to which the hotel operated on 60% of employee strength and it also provided discounts to the guest in order to sustain the hotel. But after 8 months of hard work by the Managing Director of the hotel, “Yang Sing Oriental” was put into liquidation. After the liquidation, the hotel got a new owner, who plans to relaunch the hotel under a new name. A new project manager has been hired to look into the problems face by the earlier hotel and to prepare a report to plan and control the management of the hotel. This project revolves around the rebranding of the hotel by focusing on the stakeholders, planning, scheduling, managing risk, and discussing strategies to make the new hotel work.
2.0 Project mission, aims, and objective
2.1 Aim and mission
The aim of the project is to tackle the problems that caused “Yang Sing Oriental” to close and going into liquidation. Even after purchasing the “Yang Sing Oriental” hotel, the new owner has hired a project manager to look into the reasons due to which the luxurious boutique hotel had to close its operations and due to the loss of operating the business on little to know earnings and profit had to put into liquidation (Othman et al., 2018). The mission of the project is to collect more information on the failure of “Yang Sing Oriental” despite providing personalized choices and preferences to the guests, along with providing a range of other luxurious services that can give the guest individualized hotel suites and services.
2.2 Objective
The objectives of the project are stated below:
- Preparing stakeholder mapping
- Demonstrating the project plan and schedule through the help of “Work Breakdown Structure (WBS)” and Gnatt chart to properly understand the planning and scheduling prospect of a project
- To understand the importance of stakeholders and sponsors in building a luxurious hotel and providing services to the guest
- Dealing with risk management
- Creating strategies to tackle any conflicts within the hotel premises
- Making recommendations for the project and its future scope
- analyzing the different aspects and reasons for the failure of “Yang Sing Oriental”.
3.0 Stakeholders mapping
3.1 Stakeholders
Any individual who is related to an organization or a project in any way is referred to you as a stakeholder (Normore et al., 2019). A stakeholder can be divided into two broad categories depending on receiving and providing services.
3.2 Classification of stakeholders
When an individual receives services, then that individual is called an external stakeholder, whereas on the other hand when an individual provides services, then the individual is called an internal stakeholder.
3.3 Impact of stakeholders
Stakeholders’ management is important to active project management in socio-cultural activity. It is essential to inform about the regular activities of the important stakeholders and to engage in regular meetings to discuss the ongoing project. The different stakeholders in the hotel project are senior management, project managers, field personnel, staff, project management, and the customers.
3.4 Controlling stakeholder engagement
The engagement of stakeholders of the project can be controlled by arranging timely meetings and informing the stakeholders within a particular time about the status and agenda of the project as per requirement (Chierici et al., 2019). The communication modes used to engage with the stakeholders can be either through a face-to-face meeting or by sending email for hard copies of the reports. Further allocating a provider to send the required information and reports to the stakeholders will further help in managing stakeholder engagement.
4.0 Literature review
According to Alexandridis Dimitros (2017) who published his research paper on the methodology of hotel management is of the opinion that any project can be accomplished by the efficient and productive utilization of capital invested in the project, human labor, and site of the project . When project management engages in a project they plan, direct and develop the project system within the scheduled time of the project and the economical timeframe. The person who mostly engages in Planning the project directing and developing the project system is the project manager. The project manager has to maintain the task and activities which are undertaken in the project and to ensure that each task and activity is successfully completed within the allocated time. This completion of the project within the stipulated time ensures that the project will be completed as per the plan and no extra expenditure will be spent on it if in the event the project is prolonged due to non-completion of tasks and activities. When the project is completed efficiently the next task related to it can be started simultaneously working of the project management on several tasks at a time saves and minimizes the duration of the project thereby ensuring that the project is completed and implemented successfully. As the “Yang Sing Oriental” hotel project was also completed within the desired schedule and it was launched at a time when the economic conditions we are not in a good shape in Manchester City leading to a reduction in the number of guests that arrived in the hotel due to which the hotel management had to work on its reduced strength. The managing director of the company despite investing more money to sustain the business, the hotel did not last long for more than 8 months. Thus, project management not only works for planning designing, and scheduling the project but also helps the clients in managing the economical frame. Owing to the bad economic condition in Manchester City due to the worst recession period the world has observed after the great recession in the 1930s, the hotel management was not able to sustain the dire economic situation leading to the liquidation of the hotel within 8 months of operations on 2nd March 2009. Analysis of the project by using the PESTLE method or any other analysis method may provide more information on the methods of process and operations in the “Yang Sing Oriental”.
5.0 Planning and scheduling
In project management planning and scheduling deal with the process which is most appropriate for implementing the project and to achieve the aims and objective of the project (Landrocile et al., 2019). Planning in project management is the method through which the project and its task and activities are planned and suitable policies are used for the success of the project. Scheduling involves converting the plans of the project from theory into action (Chierici et al., 2019). Scheduling consists of the action plans of the project related to the scope of the project, expenditure, dividing the project into smaller components such as task and activity, maintaining the expenditure and cost of the project, ensuring the completion of the project within the stipulated time. In project management schedule invoice listing the activities, milestones, and tasks of the project, along with allotting a starting date and finishing date for the project, and assigning resources and raw materials for each activity.
Planning and scheduling in project management can be effectively created for a project using software applications such as “work breakdown structure (WBS)” and Gnatt chart. Breaking the project into smaller components facilitates the product or services which are to be delivered, the duration of the task and activity which are to be completed to successfully deliver the project, using any other structure or matric which may help to simplify the breakdown structure and using cost breakdown to know the budget of the project. A WBS is used by Project managers to divide a project into some tasks. Then each task is divided into subtasks and smaller packages, the completion of each package and subtask will bring the project one step closer to its completion (Fish et al., 2018). When the “work breakdown structure” is created, the next step is to assign a team for the completion of the task, for this an “Organizational breakdown structure (OBS)” is prepared.
7.0 Risk management
7.1 Strategies to tackle conflicts
As it already has been discussed the present situation and past situation of the Yang sing hotel that revolved around the economic recession which took place highly feeling the operations of many hotels including Yang Sing hotel, it is important that in the regime of the new hotel which is to be rebranded from the old one, proper strategies to control the conflicts within the business is implemented for the sake of good performance (Nasution et al., 2020). It is important that for the appropriate conflict management within the hotel adequate strategies corresponding to the management of people are employed as most of the conflict that occurs within a business are internal and are very detrimental to the overall business operations and there is a need for their proper control. Therefore, five different people management strategies that need to be used for the reduction of the conflict within the business organization are as follows:
- Operations involving recruitment and selection
Using proper recruitment criteria to help select the most desirable individuals for the job can drastically improve the conflicts which most often occur due to unwilling people that lack interest in the company (Selçuk et al., 2020). An adequate recruitment cell can help hire the rightful individuals and not relying entirely on source recommendations to help develop a better workforce for the company.
- Development and training functions
The appropriate training and development program after adequate recruitment of personnel is also very important as it helps build the necessary skillset in the individuals working in the company. With a skilled force, it becomes easier for carrying out the operations assigned to them and thereby reduce conflicts which are the roots of an unskilled individual in a team dragging down the whole team.
- Organizational performance management
Proper management of the performance level in the business is important for keeping in track the expectation of the business having been well met (Bradshaw et al., 2018). With an appropriate review system in place, it becomes easier to select individuals for higher training and identifying individuals for poor performance for scrutiny which can help develop better teams and in turn reduce conflicts.
- Engagement level in employees
This is a very important factor as employee engagement is crucial for the performance of the organization (Setiawan et al., 2020). Staff satisfaction towards their job in the organization can influence their work behavior towards it which is why techniques such as a 360-degree feedback system as well as proper inspection and motivation from time to time towards the workforce are very important for controlling conflict and preventing rebellion among the workforce towards the management.
- Reward system and promotion
Proper rewards systems for the high-performing employees and promotions to encourage their overall work and noticing the contribution of good employees towards the business company is crucial as well for reducing conflicts (Yang et al., 2018). If the morale of the workforce is boosted by rewarding the desired individuals, it can highly increase the business and reduce conflicts within the organization.
Hence, the reason for the sponsor for the project in order to properly implement these strategies into the business might not have been possible under the old regime of Yang Sing hotel with old management methodologies.
7.2 Sponsor
A sponsor is an individual or an organization that pays for a special event such as an award function or a sports function, or a charity with the objective to advertise their products and to build a brand name (Andini et al., 2019). Sponsor supports any other organization by investing and providing funds to a non-profit organization or by donating for raising money for a good cause, thereby advertising themselves are their company to attract more customers and build up better and larger customer range.
As the earlier owners of the hotel “Yang Sing Oriental” due of lack of funds and investment in the luxurious boutique hotel had to undergo liquidation, it will be a better approach for the new owners of the hotel to secure funds by sponsorship and investments through other organizations and business personnel (Sun et al., 2020). By looking for a prospective sponsor, the hotel will receive good publicity and it may get benefits thereby attracting new customers to the hotel.
The previous owners of the hotel invested 8 million euros into the hotel to make it luxurious and to provide its high-quality 5-star services to the guest. Since the new owner aims to provide services by maintaining the previous customer service quality, there is a requirement for financing in the hotel management project (Yang-Hyun et al., 2018). Many real estate investors and consultants receive requests and inquiries from different developers and owners of organizations seeking investment in their hospitality projects both at the national and international levels (Müller et al., 2019). Sponsorship has become a new trend in the project management sector to receive necessary funds in order to sustain the business and both the sponsors and the receiving organization benefit through this process (Demirkesen et al., 2017). The sponsors receive the exposure they need in the public domain, and the receivers of the Investments are able to successfully run their businesses through the investment they receive from the sponsors. Thus, sponsorship provides benefits for both parties.
7.3 Recommendations
The following recommendation may the new owners of the hotel to recognize the shortcomings and effectively tackle the problems faced by the previous owner of the “Yang Sing Oriental” hotel.
- Paying attention to critical projects
- Making strategies to maintain order and path of the project
- Ensuring the availability of resources when needed
- Assigning the project’s task to efficient leaders and managers
- Ensuring that the critical information regarding the project is shared with the project management team members
- Focussing on the aims and objectives for the project
- Ensuring that the management team is motivated and driven to successfully complete the project
In project management of the hotel project, the issues faced by them is focusing on the critical aspects of the project by completing the task and activities within the stipulated time in an efficient and productive manner. In the project, there are many tasks that are interrelated and it is impossible to complete the task without properly syncing the critical paths of the project (Radujković et al., 2017). It is necessary that the management receive and provide it the resources to the employees when required. The flexibility of the project managers and the management team will provide the essential support required to complete the project successfully (Ika et al., 2020). Thus, by securing a sponsor to invest in the project the new owner should go ahead with the project, and the above-stated recommendation will assist the new owner and the management to tackle the issues faced by the previous owners.
7.4 Risk management table
| Risk | High | Medium | Low |
| Funds | |||
| Staff | |||
| Branding | |||
| Data privacy | |||
| Guest behavior | |||
| Sponsor | |||
| Loss |
8.0 Discussion and conclusion
In this report, we have discussed “Yang Sing Oriental” Hotel, its background and liquidation, and the hotel acquiring a new owner to provide high-quality services in Manchester City to the guest arriving in the hotel by providing them with better than expected services. We have prepared and discussed the missions and objectives of the project. We have also discussed the stakeholders and their importance in the hotel management project. A proper discussion has been made on the planning of the project along with scheduling using the different matrix, and graphical visualization of planning and scheduling with the use of “Work Breakdown Structure (WBS)”, Gnatt chart of effectively understand the project and the task and activities related with it. As the new owners of the hotel were concerned about going ahead with the project, risk management was discussed in the project. Some recommendations have been made to deal with the conflicts which arise in the project. The necessity of a sponsor was also discussed along with making some recommendations that will help the new owners and the project management team to go ahead with the project while focusing on the aim and objective of the project.
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