Assignment Sample on Project Management Leadership and Skills
1. Introduction
A new project strategy for the reopening of Yang Sing Hotel is the main concern of this report. In order to make a plan focus needs to be given to the planning steps that help in building a strong foundation of the hotel. The stakeholder’s management cycle helps in understanding the major stakeholders involved in the business. A communication plan of stakeholders is provided that helps in making improvements in the new plan. A work breakdown structure is provided that helps in the estimation of the costs involved in the individual tasks. A responsible assessment Matrix is also provided to help the planning of hotel efficiency.
2. Main Body
2.1 Theme 1: Mission, Objectives, and Stakeholders
2.1.1 Mission
The mission is to develop a business structure of Yang Sing Hotel that provides a long-term existence of the business.
2.1.2 Objectives
SMART objectives are used in order to find out the specific areas to developments in reopening of Yang Sing Hotel.
S (Specific)
A specific objective is to provide benefits to the stakeholders involved in the business. Stakeholders are the essential part of Yang Sing Hotel and providing proper management to stakeholders is essential.
M (Measurable)
The benefits of the stakeholders in the business of Yang Sing are measured using the Stakeholder management Cycle. This helps in getting knowledge about the communication plan of the stakeholders.
A (Achievable)
The objective chosen focuses on the stakeholders and it can be achievable with a proper plan. This is done using Work Breakdown Structure and RAM (Responsibility Assignment Matrix) Matrix.
R (Realistic)
The idea of providing all the facilities to stakeholders is to some extent realistic. Hospitality services are for customers but in the new plan, stakeholders will also be an important part of the business.
T (Time-Bound)
It will take 6 months to work on the new proposed plan for restructuring the business of Yang Sing Hotel.
2.1.4 Stakeholder management cycle
Stakeholder analysis is done with the help of the stakeholder’s analysis cycle that has some steps that are explained below. There are 4 parts in the Stakeholders Management Cycle that provide knowledge about the focus of stakeholders in business (Sutrisna, Ramanayaka & Goulding, 2018). The 4 points with respect to the business restructure of Yang Sing Hotel are explained below [Referred to Appendix 1].
Identify
- The name of Stakeholder needs to be identified with the ID (Sutrisna et al. 2018).
- Identification of the contact information.
- Identification of the background of the stakeholder is very essential and in the new business structure of Yang Sing, the technical background is preferred (Sutrisna et al. 2018).
Classify
- The roles of stakeholders are classified and the major tasks classified are; invest money, bring profits and promote business.
- Stakeholder’s expectations in using the new services of Yang Sing hotel are classified (Sutrisna et al. 2018).
- Investment by stakeholders is done in technology in order to make efficient growth of the business of Yang Sing Hotel in Manchester (Rai, Verlinde & Macharis, 2018).
Impact
- Stakeholders in the restructuring plan of Yang Sing Hotel have a focus on the online business.
- Stakeholders in the business of Yang Sing want to implement the technology of Artificial Intelligence (Liu, Zhou, Zhou & Xue, 2017).
Control
- Communication plans of stakeholders in the business of Yang Sing Hotel involve providing reasonable rate hospitality services to customers according to the needs of the customer (Rai et al. 2018).
2.1.5 Stakeholders mapping
A power versus Interest Grid is essential for stakeholders mapping and in this new plan of Yang Sing Hotel a new mapping is developed. [Referred to Appendix 2]
Keep satisfied
This helps in managing the work proceedings of the new plan and makes the employees involved in the business.
Manage Closely
Stakeholders in the new business restructure of Yang Sing Hotel will provide help to the project designing team in the development of technology. Investors fall under this category in the business of Yang Sing in Manchester (Liu et al. 2017).
Consult
Consulting from the experienced officials has helped in making a new plan for Yang Sing Hotel. Communities that are local to the business of Yang Sing and global customers are the members that help in consulting new ideas in the business of Yang Sing in Manchester (de Oliveira & Rabechini, 2019).
Keep Informed
Information on the new restructuring plan of Yang Sing will be updated to all the hierarchy involved in the restructuring phase. The government fall under this category as all the information related to tax are discussed with the government (Xia, Zou, Griffin, Wang, & Zhong, 2018)
2.1.6 Stakeholder’s communication plan
| Intention | Target Audience | When | Method of Communication | Provider |
| Report of work | Senior project manager | Monthly | E-mail and hard copy | Project office |
| Status of the project | Customers and employees | Weekly | E-mail and hard copy | Project manager |
| Status of the team | Project manager | Weekly | Team recorder | |
| Report on issues | Customers and employees | Weekly | Team recorder | |
| Performance report | Customers and employees | Weekly | Project manager | |
| Report on Escalation | Customers and employees | As per requirement | Meeting | Team recorder |
| Accept change request | Senior management, Project office, Customers and Employees | Anytime | E-mail and hard copy | Design department |
| Oversight gate decisions | Senior management, Project office, Customers and Employees | As per requirement | E-mail and hard copy | Project office |
Table 1: Stakeholders Communication Plan
(Source: MS Word)
Issues that may happen in the communication of the stakeholders are described below.
- Report formation issue that can hamper the weekly report basis.
- Mixing of the hard copies of the reports that are needed to be presented (Xi et al. 2018).
- Miscommunication among the project management team and the manager of the project may lead to issues of meetings (Sutrisna et al. 2018).
- Issues related to problems faced by the employees and costumes in understanding the new communication plan of the stakeholders (Sutrisna et al. 2018).
2.2 Theme 2: Planning and Scheduling
2.2.1 Work Breakdown Structure
2.2.2 Identification of the activities in planning
Planning involves 5 different stages that help in proper proceedings with the plan and all the stages are provided below.
Initiation
The initiation step includes the meetings that are done at the beginning of the project to get an overview of the plan. Meetings were attended by the stakeholders and the motive behind the restructuring was explained (Sutrisna et al. 2018). Surveys helped in finding out the loopholes in the management of the project.
Planning
Blueprint is an important part of the planning phase that brings down the whole structure in a documented form. This helps in easy understanding of the tasks and the areas in which work needs to be implemented (Sutrisna et al. 2018). Planning a budget helps in the allocation of resources which interim helps in resource planning. Hiring officials who help in planning is essential for understanding the structure of development needed by the business of Yang Sing in Manchester (Xi et al. 2018). A critical analysis of the market is very essential for doing market planning. This helps in targeting the audience for business and provides a scope of growth. Marketing makes a business effective and the cost for planning in this project is huge.
Execution
An investment of huge capital cost is done in the process of execution and development of the restructure was done using a plan. A marketing strategy was executed that will help in making a brand image of the hotel. Staff plays a very important role in making the structure of the plan execute smoothly.
Monitoring
Monitoring activity includes the analysis of the quality of the plan and helps in making improvements. This is like the testing phase that provides huge restructuring for a long-term benefit of business (Xi et al. 2018). An investment of enormous money is done in the monitoring phase that will bring out the impacts of the plan.
Closure
Closure of the business means providing all the employees and officials with the money. There is an investment of reasonable money involved in the closure phase (Xi et al. 2018). This is the last phase of the process of planning that leads to an effective project. The closure provided all the resources of capital that the laborers and officials expect.
2.2.3 RAM Matrix
| code | Activity description | Designer | Manager | Labors | Customers |
| a | Initiation | a | |||
| b | Planning | b | b | b | |
| c | Execution | c | c | c | |
| d | Monitoring | d | d | d | d |
| e | Closure | e | e |
Table 2: RAM matrix
(Source: MS Word)
2.2.4 Cost estimation
The bottom-up technique is used for cost estimation and the steps include simple addition. All the factors in the subhead level 2 are taken and costs for each are added in order to find the total for the project.
| Factors | Cost (£) |
| Initiation | 200000 |
| Meetings | 100000 |
| Surveys | 100000 |
| Planning | 300000 |
| Blueprint evaluation | 100000 |
| Budget analysis | 50000 |
| Resource analysis | 50000 |
| Hiring | 50000 |
| Marketing planning | 50000 |
| Execution | 2000000 |
| Construction development | 50000 |
| Market strategy execution | 500000 |
| Decoration | 500000 |
| Recruitment of staff | 500000 |
| Monitoring | 300000 |
| Quality Analysis | 200000 |
| Customer attractiveness measuring | 100000 |
| Closure | 200000 |
| Paying money to officials | 100000 |
| Closing project | 100000 |
| Total | 3000000 |
Table 3: Cost estimation
(Source: MS word)
2.3 Theme 3: Risk Management
| Risk | Description | Impact | Probability | Responsible person | Mitigation strategy |
| Economic Crisis | Due to a lack of poor marketing and business planning budget project management can face a cost crisis to successfully conduct this project. As per the view of Hegger, Driessen & Bakker (2018), the ethical transaction of managers and due to irregularity in payments can affect the economic resources of this project. Lack of understanding between employees and managers can create business issues that impact the financial status of this project. | High | 2 | Financial Manager | The financial management needs to recheck the regularity in payments and optimize the transaction history of the managers and employees to mitigate economic risk according to Saeidi et al (2019). |
| Safety and security of both employees and clients | Poor employee retention with the project indicates insecurity and demotivation. Due to less communication and understanding implements demotivation from the project managers to their employees. As argued by Hegger et al (2018), Demotivated employees cannot be able to complete their work and responsibility correctly, which introduces issues with clients in hospitality servicing. | Medium | 1 | Project Head | Proper employment within the workplace and awareness regarding their responsibilities can indicate management responses to them that can reduce the risk of employees’ insecurity. As suggested by Blanco-Mesa et al (2019), it is not a huge issue so that motivations can help employees to enhance tiger working initiations and engagement. Enhancement in working engagement and interest can mitigate the poor servicing risk and help them to make their clients feel secure and valuable. |
| Risk of Human resource management | Lack of job awareness and training hamper the improvement of employees’ working skills that impact human resource management activities. As argued by Saeidi et al (2019), human resource risk can be increased due to poor employee selection and training of employees in management and technological fields. This risk can affect their strategic progress and increase the operating span of this project. | Low | 0 | Project HR Manager | This risk can be reduced by selecting qualified and skilled employees within the workplace through human resource managers. As suggested by Saeidi et al (2019), HR managers need to orient educational and training programs after selecting the employees that will develop their technical and managing skills in their fields. Communication skills and peer reviews can be helpful to a bond strong bonding and manage their working efficiency to mitigate this risk. |
| Resourcing Shortage Risk | The entire project can be disrupted by this risk of storage in resourcing as the hotel business depends on its resources. Resourcing shortage can impact on servicing of foods, hotel rooms, and maintenance that results in clients’ dissatisfaction and bad reputation of the hotel. | Medium | 1 | Resource Manager | Resource manager needs to influence the government and investors through goods services. As suggested by Blanco-Mesa et al (2019), the resource managers should check their availability of resourcing to reduce this risk in the future. |
Table 4: Risk management matrix
(Source: Cosby, Chang & Feschotte, 2019)
2.4 Theme 4: People management
2.4.1 Conflict areas of the Project
Conflict areas of this project related to stakeholders such as product suppliers, employees, and managers of this Yang Sing Hotel. This Yang Sing Hotel had a well-being reputation in the Manchester areas among their customers regarding hotel rooms and managing services. Despite having a good reputation and image, Yang Sing Hotel closed its service after eight months of the opening date. Business experts claimed that due to a lack of economic sources Yang Sing Hotel had closed its hospitality services. According to (manchestereveningnews.co.uk, 2009), poor strategic planning, communication problems, and marketing issues had created crucial managing problems in the Yang Sing Hotel that was the reason for closing. As per the view of the business experts of the Hospitality Industry, the poor decision-making regarding rebounding several employees had created conflicts among hotel employees with their customers. Besides that, negotiation of irregular payments and the high budget cost of maintaining luxurious standards results in an economic crisis and Yang Sing Hotel was closed.
2.4.2 Strategy to Mitigate the Conflict
The Project management has reopened the hotel in another name and they can approach five potential strategies to resolve the conflict of this project these are described below.
- Accommodating: The strategy of Accommodating can allow the project management of Yang Sing Hotel to prevent conflict areas by including few steps to achieve opponents’ expectations. As per the view of Cosby, Chang & Feschotte (2019), the people management can demand their expensive requirements from their opponent party or sponsors of this project to restore the harmony.
- Avoiding: Avoiding Strategy can offer the people management to sidestep or ignore the conflict areas to exceed the confrontations when staff determines issues and uncomfortable environments within the workplace. As opined by Song et al (2021), people management can be helpful to resolve conflicts by avoiding the less interested peoples in this project.
- Compromising: The people management can approach this compromising strategy to partly resolve the conflicts but conflicts can return as this strategy does not reduce entire conflicts. This strategy allows the partial and assistive participants of the project to give up their mission as they can create conflict in the project direction. As opined by Van Eeden et al (2018), a compromising strategy can be helpful to represent the project’s faith and outcomes to make the opposing party and people management happy.
- Collaborating: Both assertive and cooperative participants of the people management can find out an overall solution to mitigate conflicts through this collaboration strategy. As argued by Labrague & McEnroe–Petitte (2017), cooperativeness of the people management helps the project management to achieve client’s expectations and assertiveness helps to meet individual satisfaction. The co-creating resolution scope of people management can support and enhance their strategic power to mitigate conflict.
- Competing: Competing strategy can help the people management to achieve individual satisfaction of their own that desires to meet their expectations. People management can act according to their assertiveness to resolve the conflict areas after approaching this strategy. As per the view of Song et al (2021), the project management of this project can get potential information for setting up their service and hotel room by using a competitive strategy.
2.4.3 Role of Investors
Sponsors are the important part in the business and in the new structure of Yang Sing Hotel sponsors will host their events. This will help in advertising the services that will be offered by the new business of Yang Sing in Manchester. Sponsors will help the business to attract customers and allow a brand image that will help the business of Yang Sing Hotel. Sponsors look forward to build business in a proper way that help in future aspects of growth.
3. Discussion and Conclusion
3.1 Recommendation
It is recommended to the business of Yang Sing Hotel in Manchester to bring in the use of technology in business. Artificial Intelligence is the most demanding technology that helps in automatic business processes (Tyagi, 2021). Business management tools are Yang Sing Hotel in Manchester unique is the good facilities but targeting the younger sectional not bring profits. The elder section needs to be targeted as they are the people who can use the luxury services (Anagnostopoulos, Gillooly, Cook Parganas & Chadwick, 2017). Huge changes need to be done in technology and the Protection of data of customers’ needs style be the priority. Investors of the business need to be treated politely in order to bring out the growth in business.
Customers need to be provided with all the facilities and cleaning of the rooms needs to be done regularly and also operated using technology and the business needs to keep a proper plan of execution (Anagnostopoulos et al. 2017). Planning of the restructure needs to be done efficiently with the help of an experienced candidate. Offers and discounts provided to customers in the initial period of business make a negative impact on business (Liu et al. 2017). Offers need to be provided during the festive times so that the business does not suffer from huge losses.
The business of Yang Sing hotel in Manchester shut down due to a crisis in the economy. A well-structured plan is required in order to manage the economy (Tyagi, 2021). It is recommended to identify the stakeholders in the business and classify them according to their function. This will help in the distribution of the tasks. Proper communication needs to be done with investors to make them confident about the business plan (Xi et al. 2018). At each step of the planning analysis of the negative and positive impacts needs to be done. This analysis will reduce the risk of failure of the restructuring of the business plan of Yang Sng Hotel in Manchester.
3.2 Conclusion
It can be concluded from the above planning that the project restructuring will be very beneficial for carrying out long-term business. The breakdown structure helps in making an overview of the requirements for completion. This helps in managing all the resources essential for restructuring the project of Yang Sing Hotel in Manchester. Stakeholders’ plan of communication is provided in order to help the plan be successful. This also helps in identifying the risks involved in the project. A stakeholders management cycle is provided that helps in understanding the various categories of stakeholders in the business of Yang Sing Hotel in Manchester. A planning strategy has been developed that is presented in the form of a Gantt chart that helps in identifying the key steps involved in restructuring the new plan. Lack of the economy led to the downfall of the business of Yang Sing Hotel in Manchester.
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