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1.1 Explain why it is important to work within the scope of own role, responsibility, and training.

 

Working within the scope of own role, responsibility, and training is important for various reasons in the healthcare sector. Patient safety, legal liability, professional ethics, and collaborative teamwork are the key reasons behind working within the scope (Ashcroft, et al., 2019). As a professional healthcare worker, my primary responsibility is to maintain the safety and well-being of the patients. For this reason, it is important to stick within the designated role as well as responsibilities that can help in working within the expertise, and the chance of errors can be reduced.

Legal liability is also important to work within the scope for which training and legal compliances are needed to be followed by healthcare workers (Grant, et al., 2017). It is important to follow the legal aspects as a lack of obligation to the aspects can lead to facing legal proceedings if a healthcare worker performs the wrong procedure.

Healthcare professionals are expected to behave ethically and professionally to the highest standards under professional ethics. Healthcare workers can help ensure that they are acting ethically by remaining within the parameters of their specific roles and obligations.

Collaborative teamwork is also an important element to work within the scope of own role and responsibility. Healthcare is a field of work where collaboration between different professionals is important. Thus, it is important to stick within own role and responsibilities that can help in ensuring working with other professionals.

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1.2 Explain what is meant by a delegated healthcare task:

●      who might delegate a healthcare task

●      reasons for delegating a healthcare task

 

A delegated healthcare task means the responsibility assigned by a qualified and licensed professional to another qualified professional who might not be licensed to perform such a task. Typically, a healthcare professional with a higher level of qualification and license delegates tasks to other professionals (Riisgaard, et al., 2016). Physicians, registered nurses, nurse practitioners, and pharmacists can involve in delegating healthcare tasks. Physicians with a license of practicing medicine can delegate tasks to other physician assistants, nurses, and other healthcare workers. The case of registered nurses, they can delegate tasks to other licensed practical nurses, or nursing assistants. While nurse practitioners are advanced practice registered nurses who delegate tasks to registered nurses or other nursing assistants. In the case of a pharmacist, they can delegate tasks related to medication to other technicians and pharmacy staff.

There are various reasons exist which influence the delegation of tasks in healthcare. Efficiency, improved patient outcomes, cost effectiveness, and increased job satisfaction are the major reasons behind the delegation of tasks in the healthcare sector (Riisgaard, et al., 2016). By enabling tasks to be completed by the most qualified team member, delegation can make healthcare teams more productive. Delegation can allow licensed healthcare professionals to focus on higher-level duties, such as making diagnoses and treatment decisions, by freeing up their time.

By ensuring that activities are carried out by people with qualifications and skills, delegation can result in better patient outcomes. Moreover, delegation can reduce the cost of care. Healthcare companies can avoid the increased costs involved with having licenced healthcare professionals do their duty by assigning some work to unlicensed assistive personnel. For healthcare professionals, delegation can also help in improved job satisfaction. Healthcare personnel who are given tasks to complete can feel more empowered as well as invested in their work, and they may also gain new knowledge and abilities as a result of delegation.

 

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1.3 Describe own role in quality assurance processes and promoting positive experiences for individuals accessing care.

 

The role of quality assurance processes and the promotion of positive experiences for the individual accessing care involves different aspects. The major role I consider for quality assurance processes and promotion of positive experiences involve quality assurance, positive experiences, patient education and continuous learning. In order to maintain quality assurance, I focused on following evidence based guidelines, reporting errors, and participating in improvement initiatives (Gupta & Rokade, 2016). Monitoring patient outcomes to conduct root cause analysis and identification of opportunities is a key aspect of the process. By maintaining consistency in the delivery of high quality care, the promotion of positive experiences for the patients and their families can be maintained. Being empathetic, respectful as well as responsive to the patients’ needs as well as preferences are also important to provide positive experiences to the patients for working within their own role. For ensuring positive experiences for the patients, it is also important to maintain a smooth flow of communication and share accurate information with the patients which can help in the overall decision making of the healthcare service dimensions. Healthcare professionals can inform patients about their medical conditions, available therapies, and self-care techniques (Daqar & Constantinovits, 2020). It can help the patients in gaining control over their own care as well as assist them in navigating the healthcare system. The most recent research and industry best practises can also be kept up to date by healthcare professionals, who can also look for chances for professional growth and continuous education. As a result, patients may receive the best possible care and have satisfying experiences.

 

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3.1 Explain how a working relationship is different from a personal relationship.

 

In a healthcare setting, a working relationship is considered different from a personal relationship. A number of aspects involve making the difference between a working relationship and a personal relationship in the healthcare sector. The aspects which make it different are purpose, boundaries, communication, and power dynamics. In a working relationship, the focus is made on achieving specific goals related to patient care. On the other hand, a personal relationship is about building a connection between individuals on the basis of shared interests, experiences, and values (Chipeta, et al., 2016). The boundary in working and personal relationships also differs. The working relationship is normally bounded by professional boundaries as well as a code of conduct that governs the work of healthcare professionals. The boundaries are important to ensure that the healthcare professionals are maintaining professional distance for the patients. In the case of a personal relationship, there are no significant boundaries between two parties but a willingness to share emotions and personal information exists. In a professional setting, communication is focused on conveying exact information about patient care (Both-Nwabuwe, et al., 2020). Under professional boundaries, healthcare professionals are expected to interact politely and professionally, using acceptable vocabulary and refraining from any actions or language that might be construed as disrespectful or offensive. On the other hand, communication in a personal relationship is more casual and may feature jokes that are shared, intimate stories, or other sorts of banter.

 

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3.2 Describe different working relationships in adult care settings

 

There are different working relationships that exist in an adult care setting. Colleague to colleague relationships, healthcare professional to patient relationships, interdisciplinary relationships, manager to staff relationships, and team leader to team member relationships are the different relationships existing in the adult care setting (Persson, et al., 2018). The colleague to colleague relationship exists between the employees working in the same domain or team. For successful teamwork and collaboration, it is crucial for a colleague in adult care settings to develop good relationships with each another. Communication, information sharing, mutual support, and respect for each other’s roles are part of the relationship. Under the healthcare professional-to-patient relationship, the primary objective is person centred care for the patients. Healthcare professionals are responsible to deliver the best care to the patients and thus communication, mutual respect, and empathy are key to this type of relationship.

The interdisciplinary relationship is also considered an aspect of the relationship that exists in the adult care setting. This is the partnership of healthcare professionals who work together for the benefit of patients despite being members of other teams or departments. Manager to staff relationship exists between the managers as well as staff members. Under an adult care setting, managers are responsible for the assurance of the effective running of facilities that can deliver effective healthcare services.

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3.3 Explain why it is important to work in partnership with others.

 

There are several important exist behind the work in partnership with others. Improved patient outcomes, enhanced care coordination, increased patient satisfaction, efficient use of resources, and promotion of a positive work environment are the key important factors related to a partnership with others in the healthcare sector. The partnership between different healthcare professionals can help in providing improved patient outcomes (Daqar & Constantinovits, 2020). Having partnership between healthcare professionals allows for sharing of knowledge and expertise to deliver better treatment. With the presence of effective partnerships, it is also easier to ensure that every healthcare worker is working in the same dimension. It also helps in preventing gaps in care, reduction of medical errors as well as timely and efficient care. If patients believe that their healthcare providers are collaborating for their best interests, they are more likely to be satisfied with their care. The patients can develop a belief that the healthcare professionals are working for effective treatment as they are maintaining effective communication between the team (Grant, et al., 2017). Optimization as well as the use of resources can also be improved with the presence of effective partnerships between healthcare professionals. Cooperation and partnership in the healthcare industry can help foster an environment where healthcare professionals enjoy going to work. It can help the professional to reduce stress and improve job satisfaction as a shared approach to work is undertaken.

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3.4 Describe different skills/approaches required when working in partnership with others.

 

There are different skills or approaches are required for working in partnership in healthcare. The common skills or approaches for working in the partnership involve communication, collaboration, empathy, cultural competence, conflict resolution, and accountability (Ashcroft, et al., 2019). Communication is important to work within a partnership as effective communication can help in active listening, clear and concise speaking, and articulation of ideas as well as concerns. Collaboration as a skill or approach is required for working together and sharing knowledge as well as resources for achieving a common goal. The collaboration needs to be executed with the patient’s family as well as other professionals from the healthcare setting. Empathy is also required for working under the partnership to build trust as well as provide person centred care to the patients.

 

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3.5 Identify how and when to access support and advice about:

partnership working resolving conflicts in relationships and partnerships.

 

Accessing support and advice in partnership working as well as resolution to conflicts involves a number of dimensions in the healthcare setting. Supervision, mentoring, professional bodies, employee assistance programmes, meditation, and training and development for the staff are aspects through which support access and advice can be taken under partnership (Persson, et al., 2018).

There are certain reasons or situations that exist when a healthcare professional should seek support and advice which are difficulties in working relationships, ethical concerns, patient safety concerns, personal and work related stress, and changes in the working environment.

 

 

 

 

 

 

 

 

 

 

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